Salesforce, Inc. (CRM) Q2 2027 Earnings Report, Transcript and Summary

Good afternoon, everyone. I am Shibani Ahuja, and welcome to our Q2 earnings pre-live -- preshow live from San Francisco. Now you've probably heard the SaaSpocalypse story and the idea that AI kills enterprise software. I don't buy it. We don't buy it. What we're actually seeing is the opposite. Consumption is growing at an incredible pace and customers are unlocking more value than ever before. Now 3 customers are joining us today to prove it firsthand. We've got Xero, we've got Legora and we've got Replit. And what's especially interesting is that they're taking different approaches to AI. Now Xero, going deep with Agentforce. Legora's employees work with Claude and ChatGPT every single day. And with Replit, they build with Claude Code. Now these are different reasoning engines, entirely different interfaces, but underneath all 3 is the same trusted foundation, Salesforce. So let's get into it. And first up, we've got Xero. Now Xero helps small businesses around the world manage their finances. The company serves nearly 5 million subscribers, and that includes accountants and bookkeepers. Now Xero has been a Salesforce customer since 2014, running on Service Cloud and now Agentforce. Joining me here in the studio live today right now this moment is Xero's CEO, Sukhinder Singh Cassidy. Thank you so much, Sukhinder, for joining us today. We are thrilled to have you on the show.

Well, thank you for having me.

Now Sukhinder, how critical is Salesforce to running Xero today? And not to lead the witness, but put simply, what would become harder or stop working without it?

Well, first of all, as you noted, we have been a Salesforce customer since 2014, and we have scaled subscribers multiple fold since then, of course. We've also scaled geos multiple times. And we use Salesforce not just as Service Cloud, but also Marketing Cloud and Sales Cloud. So it underpins all of our customer interactions, both outbound and inbound. So it is critical infrastructure for us. And so what would happen if we stopped using it? Well, even before we get into AI, I think our GTM would grind to a halt and our customers would be pretty disconnected from their experience of Xero. But it is a very critical part of our tech strategy and stack, including in an AI-forward world.

I love that. And so you've got sales, you've got service, you've got marketing. It's almost like the pipes in which all of this rich data is flowing through. And now Agentforce. So talk us through a bit about your experience with Agentforce. What agents have you built? How quickly did you move from idea -- from like this idea of an agent doing work to the agent actually doing real work?

Right. Well, I think -- at Xero, I think Agentforce has been, I'd say, foundational and instrumental to changing our customer experience in our support area in particular. And there are a couple of things I want to call out because I think they were things that were never before possible at Xero. So Xero is built entirely as a digital-first customer support experience. So believe it or not, we've never had call centers. Customers would have to self-service, which is great on a site called Partner Central, which houses all of our repositories of answers and knowledge base. But there was no way to ever talk to anyone live, and there was no way to get real-time support. And so as the team was building Agentforce or looking at Agentforce and thinking about what we could do with it, real-time support became the critical opportunity. And about 9 months ago, maybe 10 months ago, we started talking about what if we could give 100% of our customers real-time support. And I think the first fear was like, well, if we had an agent and internally, we codenamed this Lucy, and we offered it to 100% of customers would actually -- and we were willing to route people to an agent if we could -- to a live agent, if the AI agent could not answer their questions, would we see explosion in staffing costs and volume and even the ability to talk to somebody. Would that blow our gross margins? And instead, what happened, of course, is we set ourselves a goal and Agentforce was the enabler. We built a custom workflow and a custom journey for our customers on the chatbot. We now just called our customer service agent. We don't call it Lucy anymore. And I challenged the team when they had rolled out to 25%, and were seeing good results. I said, take it to 100%. And their fear was, well, what if CSAT is not good enough, what have you? And I said, look, this is an experience we've never had before. For our customers, it is something that hasn't existed and could only exist in an AI world. And so we rolled it out to 100% of our customers just a couple of months ago. We're already seeing, of course, many, many questions answered instantaneously. I think it's a 62% deflection rate. We've had over 200,000 interactions, tens of thousands of interactions going on in any given month. And what we have really done is given them the ability to, a, get most of their questions answered instantaneously. For those that aren't, they are able to be routed to an agent. So now for the first time, there is a human talking to them faster than what have previously been possible. And of course, we've been able to do this while maintaining what is a pretty high margin gross profit or gross margin profile for ourselves.

And this whole idea, again, CSAT would have been 0 because it didn't exist before...

Exactly. So how do you measure something that hasn't existed?

Incremental value. And it sounds like this internally named agent, Lucy, is not just stopping at service because now you're starting to build upon...

Yes. I mean the capabilities once -- as you know, once you have an agent and you know it can work for certain use cases, you're going to start rolling in more. So now billing, we don't just do accounting, we do payroll and payments as well on our platform. And so now we can support payroll questions as well. And so that customer service agent is just getting more and more powerful. And so that has been one of the big Agentforce implementations. There's one more that is worth highlighting, which is our ability to really nurture leads and procure more leads. Like any business, lead gen is another great opportunity. And here, we've used Agentforce to build an AI SDR and that SDR is taking leads from the website from accountants and bookkeepers who come in. And it also will renurture old leads, effectively inactive accountants and bookkeepers who we want to restimulate. We see that we have increased our e-mail open rates 3x, the use of our AI SDR. Of course, we are booking more leads than would have been possible previously. And of course, we're avoiding the staffing costs of trying to do this manually at scale. So another really exciting implementation.

I love these use cases because they're examples of like something you didn't have before, like you didn't necessarily have folks that could call back all these leads to now you're seeing outcomes. You didn't have enough folks to answer all the calls.

Well, I think you're hitting this. Yes, I think you're hitting the key opportunity, right? People always think about what you lose, but what you gain is a level of scale and the ability to have new use cases that previously just simply weren't possible. You just thought about staffing people.

Now Xero spent more than a decade building its customer data and workflows on Salesforce, like this doesn't happen overnight. What has that foundation made possible as you move faster with AI?

Well, you've hit the critical word, right, data. I mean at the end of the day, Salesforce is, of course, a system of record for us, but it also provides us clean data, proprietary data, customer data. And it also provides the infrastructure around that, security, compliance, all the things we care about because we ourselves are a system of record for small businesses when it comes to the financial operating data. So I appreciate what Salesforce does for us in enabling us to surface clean data upon which to build agents and new journeys in much the same way we do for our customers we're their critical infrastructure, and we built agentic capabilities on top. So I don't know. I think it's hard to have a powerful ongoing increasing reasoning without access to great data.

We always say trust is our #1 value, and it is for a reason so that we can extend that trust to you. Sukhinder, I really want to thank you for joining us today. We are so proud of what we've built together, and we are so excited to see what's next for Xero.

Thank you.

Thank you. Now if you're just tuning in, we're talking live with customers right now. The full earnings report starts at 2:00 p.m. Pacific. And up next, another customer we've got is Legora. Now Legora didn't just bolt AI on to legal software. No, no, the company was built around it, giving lawyers a faster way to handle contract reviews, due diligence and legal research. And it's growing rapidly, expanding from roughly 600 to more than 1,500 employees in just 6 months. That's interesting. Joining us remotely is David Eckstein, CFO of Legora. Welcome, David. It is such a pleasure to have you here today. Thank you for joining us.

Thanks for having me, Shibani. We're very excited.

Now David, Legora was built in the AI era with no legacy systems, no bad habits, nothing to unlearn, like that's pretty special. As a result, what do your employees do differently?

Great question. So I have lived in the SaaS world now for over 15 years. And I can tell you the first 7 months that I've been at Legora have been truly transformational. The clearest tell is how we're organized. We don't have one central organization that you file tickets to. We don't -- we have a go-to-markets operations team. We have a marketing operations team. We have a product operations team and each one owns building their first AI workflows for its own function. It seems intuitive, but it's harder to do in practice. The people closest to the work are the ones that build the systems for the work. So let me give you a quick example. A rep at Legora, they don't write their own outbound. They don't even type up their own call notes. That's all automated. What they do is they walk into a partner meeting at a law firm or a Fortune 500 company, and they already know the practice mix. They know the deal history. They know who's in the room because the research was done before they even sat down. This limits the number of ad hoc requests. It also enables them to become more self-service. And we bring this back to the hiring phase. Every single contributor to our organization, they need to demonstrate that they can build their own agents, not do use ChatGPT. We are a real me, don't tell me organization.

This is incredible what you've been able to do. And so your employees, they're using Claude and ChatGPT to be these builders every single day. So where does Salesforce fit into that environment? And why is it more important now than ever?

It is the critical system of record. So we moved to Salesforce consciously because at our scale, we needed that enterprise layer. We needed permission. We needed audit trails. We needed governance. And we've been through several generations of frontier models since we've made that move, and we'll go through several more. The AI world is rapidly changing, but some things are constant. What can't change every 4 months is that system of record. Who do we sell to? On what terms? Who should have access to what? If that layer moves, everything sitting on top of it stops being trustworthy. So when I think about Claude and ChatGPT, that's about how people work. Salesforce is what they leverage to get that work done. I'd actually push back on any of the framing that says that, that AI layer will eventually replace the system of record. To me, it makes it more valuable because the agent is only as good as the context that you give it and that context has to come from an authoritative layer. So Legora is the fastest software company with the Salesforce to go from $1 million to $100 million ARR. We did it in less than 18 months, and we cannot afford to change our CRM again.

No. And David, you're talking about some incredible concepts. You've grown from over -- from 600 to over 1,500 employees in 6 months, like in addition to your ARR. Everyone talks about AI replacing jobs. Like this is another angle and another dimension, your proof point that it doesn't. So what are all of these new people actually doing?

Yes. So to rewind the clock, January 1, we had 220 employees in the organization. A few months later, we had 600. Today, we have 900 Legoraians. We will finish the year at nearly 1,500 Legoraians. So we're going to go from 220 to 1,500 in 12 months. What are they doing? It can be boiled down to 3 main things. So first, we are investing aggressively in our go-to-market organization, which benefits Salesforce. With over a 70% win rate at pilot, we need to have our reps be first to those accounts because we can close one of those accounts 3 out of 4 times. We're in over 50 markets and law is jurisdictional, it's very relationship driven. It's very hard to sell to a customer or a prospect in Tokyo or Toronto from a seat in New York. We need real people across our 17 global offices. Second, we are an AI company that sells software. And a lot of the change that we're driving, yes, it's software, but it's also change management. So as a result, we actually have more lawyers inside of the organization than software engineers. We call them legal engineers. Their job is not to do legal work. It's to redesign how a firm's work gets done given what technology can now do for that organization. That's a role that didn't exist 3 years ago. And now we're hiring hundreds of legal engineers this year alone. And then finally, and this one is near and dear to my heart, the third bucket refers to the people that are required to scale an organization to those 50 markets, finance, security, compliance, people, operations. My own function is a really good example of a job AI created, not destroyed. Overall, Legora sees AI as a capacity expander. In contrast to what you might think, our clients are actually adding more lawyers because they can now take on more work. Our $1 trillion TAM that we operate in, the legal services TAM, is supply constrained. We're seeing more M&A, more litigation, more regulation, more companies being formed and our 900 Legoraians, we're just getting started. The pie is growing.

Legoraians, that's going to stick, David, that one is definitely going to stick. So Salesforce, Salesforce is bringing to you that deep trusted data, but it's actually not just the data, it's the context behind that data. And while you didn't mention it, I imagine there's an element of probabilistic deterministic, but it's also bringing this new way of working, these new roles, like you said, like your own department being an entirely new function that wouldn't have existed before. There seems to be a common theme that we're starting to see where it's less about the old traditional thoughts around AI and what AI will take away or what AI will reduce and rather build and grow for the future. And so what are you thinking about for the future?

I'm thinking about how the surface area is changing. So when I look at Legora and Salesforce, everyone is logged into Salesforce. But if you're thinking about our Legoraians logging into Salesforce in the traditional interface, the answer, it's changing every single day, and it's split by role. The surface area has expanded and it's changed. And as a result, yes, ops and finance absolutely live in the traditional dashboard. But reps likely are not logging into Salesforce in the traditional way. They're logging in via Slack. They're engaging via Slack. And so the surface area is constantly expanding in this new AI ecosystem. Updates go into Salesforce via natural language now instead of typing or pipeline reviews are coming directly from the system rather than building slides from scratch. To me, that's wasted mental calories. So AI is handling the busy work, great. That's AI's job. But the human layer, that's adding the judgment. That's the sales strategy on top, and that is the future of Salesforce and Legora.

David, keep this up. We're going to have to bring you into marketing because what you are describing so well is this whole idea of Headless is like you're putting it into real words to say we're decoupling the Salesforce platform from the UI so that organizations like yours can build the way you'd like to build what you want, build how you want to. David, I really want to thank you. That's exactly what yours is exactly what an enterprise -- agentic enterprise looks like. And you've been building AI native from the ground up. Thank you.

Thanks for having me.

Let's go. Now folks, if you're catching this midstream, we're talking live with customers now, and the full earnings report follows at 2:00 p.m. Pacific. Now for our final guest, we've got Replit. Now Replit lets anyone build software simply by describing what they want. Can I try this on my son? No, I can't. It doesn't work that way. There's no coding required. The company is scaling fast with an ambitious goal of reaching $1 billion in ARR. Again, a common theme that I'm hearing from the last conversation and this one. Now ARR for the folks that are on the call, that means annual recurring revenue, and they're aiming to do this by the end of this year. Joining us is Replit's Chief Revenue Officer, Ghazi Masood. Ghazi, welcome. It is wonderful to have you here.

Good to see you. How are you?

Great. Great. Great. Nice to see you, too. Okay. So Replit's growth has been a little bit wild. Your enterprise adoption took off so fast that your old go-to-market systems couldn't keep pace. That speed, it broke a few things. What broke first? And why was Salesforce the fix?

Yes. Yes, it was really what broke first. It was really the scale element, right? So when I got here and knowing how fast we had to go scale and build our GTM teams, it was just a common sense type conversation. In order to kind of scale at the pace that we wanted to actually scale at, we needed a hard robust system. So the question was, yes, could we have built it ourselves? Sure, we could have. Is that the best use of our time or energy to do it? Probably not. And I've been a go-to-market leader for many, many years at different companies out there, and I'm a big fan of Salesforce. And the idea of getting a trusted proven system of record into our ecosystem was the right easy decision for us. So that's what we did. And not only did it come on board early, it's really the foundation that's going to stay with us as we continue scaling to the levels we're scaling at over the next few years.

I'd love to hear that. And I love that you've actually called out that you had that contemplation or maybe not really to say, should we build it ourselves? I hear this day in, day out from a lot of folks to say, build it myself, like I've got a core business. I've got a core business of doing something. I should probably be focusing my efforts in that core business. And let alone like when you build it out, it's day 2. What's the day 2 implications of building something out, the maintenance of it. So thanks for calling that out. Now you grew Replit from 75 to 300 Agentforce seats. So 75 to 300 Agentforce seat speed, while you also increased your Slack consumption. What gave you that confidence that you could expand that quickly?

Yes. A couple of points like -- so one, internally, if you look at our global employee base, we're all Slack users. So not addition -- in addition to growing our GTM team, we're growing as a company internationally, globally around the world. So we just needed more Slack licenses to help accommodate just our broad employee growth, which is great. We're also starting on the whole Slack code partnership with you all in early stages with that. So the team is pretty excited about that and what's to come with that. So the Slack usage and growth was just common sense, just to scale with our employee base. We live in Slack every single day. Then on the Agentforce side of the house, I had to go build a sales organization north of 200 people by the end of this year. And looking at global expansion into regions like South America, Europe, Middle East, Asia Pacific. So we needed to go out and really expand our footprint of users on Salesforce. And by the way, it's not just the salespeople, right? We also have a BDR function that does both inbound and outbound. So while we use like our classic outbound dialing capabilities and tools, a lot of our systems of record all kind of pull off of Salesforce. So it's extremely important for us just to kind of make sure we have the right capacity of licenses for the folks that we're bringing onboard into the teams.

That's great, and you're able to adjust and flex as needed with as your needs are coming along. Now you're also running Salesforce headlessly. And we talked again with our earlier guest, David, on this notion of Headless. You've got your own pipeline dashboard that you've built on Salesforce data, and it's feeding directly into Slack. Now what does that approach make possible for your teams?

Yes. So the philosophy is we have no shortage of Replit apps that we're building on top of Salesforce. And they're everything from -- like we have our own CPQ, which is our order form generator, which basically pulls out of Salesforce. We have our own revenue dashboard that we actually run our business off of. We have our own forecasting application that our reps actually forecast their deals off of Salesforce. We also have our customer health dashboard that we actually call, which is like a Gainsight equivalent, right, that we actually go out and build on top of that. So we have no shortage of it. And our philosophy is we -- while Salesforce is important as our system of record, and that's where all the data harnesses, we want to go out and build the UI layer utilizing Replit because we're familiar with our processes. We're familiar with the look and feel. We're familiar with kind of our culture, and we're building those across the team. So in my rep ops organization, we actually have 2 functions. The classic name is go-to-market engineers, what we call them like AI engineers. And they're basically tasked with all of the tooling that we want to go do that pulls off of Salesforce. So while Salesforce is in the background, the idea is no one's really touching it. It's kind of -- they're hosting the data, integrating with their data warehouse and then everything on top of that is a Replit application.

So it's again, a common theme that I'm seeing come through in all of these conversations is Salesforce use it as you wish. It's composable parts. We work well in the ecosystem with other technologies that you have or coding tools. And the other thing that you just talked about is a new role. It sounds like AI engineers, this idea that you've got new types of roles coming up at your organization. Maybe talk a bit about that.

Yes, absolutely. I mean you need somebody who is really good at dogfooding, who is really good at having the build versus buy type common sense type conversation and really coming up with a catalog list of libraries, right? The crazy thing is like everybody internally at Replit dogfoods. And what that creates sometimes is duplicative applications and stuff that is happening out there. So putting that into a catalog and making sure that we actually have a source of truth of all of the value-added applications and what we can automate and what actually makes sense is like extremely important to us. So that's really what this role allows us to go out and do. And these people that we're bringing onboard, I mean, they're just passionate about building with AI and tooling like this. So this is kind of what they live and breathe every single day and in the early innings, but we've seen just tremendous productivity in a very, very short amount of time.

And is that building that they're doing, is it happening? Like again, I'm having these conversations with customers where it was -- this was traditionally just functions for technology roles and technology departments, whereas now this notion of citizen development, where we want everyone to be a builder. Is that a bit of what's happening within your organization?

Absolutely. I mean, so everybody irrespective of the role is builders, right? So if you look at myself and my team, we're all non-developers and non-engineers. We're all builders. You look at people in the finance organization, they're builders. You look at people in our -- people in HR function, they're builders, right? So everybody is building because the tools and capability of applications like Replit and others really allow people with like 0 coding experience and knowledge to go out and bring their ideas to life in a very, very short amount of time.

And being able to use natural language to really just be able to describe very much so in line with your organization.

Yes.

So what's next? What's next for you?

Well, next is to get to $1 billion. That's a big priority. A lot of hiring to go do. We're opening up some big international markets. You're going to see us make a big presence out in Europe during Labor Day week. That's been out on social. So if you're out in London, come see us. We're going to be making a big splash in London. And then after that is Japan and then Latin America. So we have a lot of growth to go out and do, a lot of hiring and big aspirations and keep an eye out on our launches because we ship at just amazing velocity and speed, and you're going to continue seeing some amazing announcements from us as we close out the year.

I am looking forward to following you for many reasons. One is just all of the incredible development that you're doing. I think it's very applicable even to what we are doing. But I hope you're okay with time zones with all that jumping back and forth.

I am. Yes, jet lag to me, unfortunately, does not bother me these days. So we'll see how it goes.

You just adjust. Well, Ghazi, I want to thank you for taking the time to join us today. We really, really appreciate that. And good luck with your expansion. It's very exciting.

Thanks for having me on.

Thank you. All right, folks, that is Replit, moving superfast AI native, chasing, you heard it, $1 billion in ARR by the end of this year. We love to see it. The sky is the limit. There you have it, folks. Xero, Legora, Replit, 3 extremely different companies, 3 extremely different ways of approaching AI. But here is the through line. None of them are throwing out their enterprise software. No. In fact, they're using it more, building on it. They're unlocking value where they've never had it before. So much for the SaaSpocalypse. That concludes our preshow. Stay with us, though. The full earnings broadcast, it starts now. [Presentation]

At this time, I would like to welcome you to the Salesforce Second Quarter Fiscal 2027 Conference Call. This conference is being recorded. [Operator Instructions] At this time, I would like to turn the call over to Mark Murphy, Executive Vice President of Global Investor Relations. Sir, you may begin.

Good afternoon, and thanks for joining us today on the Fiscal 2027 Second Quarter Results Conference Call. Our press release, SEC filings and a replay of today's call can be found on our website. Joining me on the call today is Marc Benioff, Chair, CEO and Co-Founder; and Robin Washington, Chief Operating and Financial Officer. We also have Patrick Stokes, President of Applications and Marketing; and Miguel Milano, President and Chief Operating Officer, joining us for the Q&A portion of the call. Some of our comments today may contain forward-looking statements that are subject to risks, uncertainties and assumptions, which could change. Should any of these risks materialize or should our assumptions prove to be incorrect, actual company results or outcomes could differ materially from these forward-looking statements. A description of these risks, uncertainties and assumptions and other factors that could affect our financial results or outcomes is included in our SEC filings, including our most recent report on Forms 10-K, 10-Q and any other SEC filings. Except as required by law, we do not undertake any responsibility to update these forward-looking statements. As a reminder, our commentary today will include non-GAAP measures. Reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings materials and press release. Before turning to our prepared remarks, Marc and Dario just announced Claudeforce a few minutes ago live on CNBC. Let's roll the clip.

This is really the best of both worlds. This is the #1 AI in the world Anthropic and the #1 CRM Salesforce coming together for the first time in an incredibly powerful way to build a new product called Claudeforce. It's really a first in the industry, Jim. We've never seen anything like it. It's completely exciting. I think that this is the way all enterprise systems are going to run in the future.

We found that this combination product that we built together is the most useful thing in accelerating it. Within Anthropic, for a long time, we've been accelerating the research teams within Claude. But this is the first time that we've really been able to incredibly accelerate our go-to-market efforts within Claude. And we want that for all the other enterprises. And we want to -- me and Marc want to bring it together to everyone. And we've already worked with Salesforce in a number of ways. We're big users of Salesforce. Salesforce is big users of Claude Code, of Cowork, of other tools. We put products like Claude Tag in Slack already, which is a part of Salesforce. And now this combination is a way to gain something that it's 1 plus 1 equals 3, something that's bigger than the sum of its parts. My Chief Commercial Officer was just demoing this for me with some of the internal stuff we do within Anthropic, just half an hour ago, where he asked, what are the biggest accounts that Anthropic is trying to close now? Like give me a list of the biggest accounts. Talk me through the risks of each one. All the data, all the information comes from being managed in Salesforce. But the conversation, the interaction, that comes through Claude. And so you can see how these 2 things can be more than the sum of their parts.

Why this is exciting is it's a perfect complement. Anthropic builds this amazing model. And now the model has this incredible user interface, Cowork. And when you take Cowork and then you're able to put it right on top of Salesforce, it's able to bring the data, the applications, the semantics, the agents themselves and build complete applications, a total user interface to let you get all the value out of Salesforce that's been trapped. So customers have put hundreds of billions of dollars into Salesforce. There is a huge amount of value that can be unleashed through this combination.

And with that, let me hand the call to Marc.

Well, thanks so much. I'm really excited to have the call, and it was great to be on CNBC with Dario announcing Claudeforce. We're going to get into that in more detail as well. And before I get into all of that, I really want to start here at the beginning and talk about the SaaSpocalypse. I think you can see from the results, net new AOV growth, it's the strongest in 4 years. Skeptics really said that seats would decline and also that Agentforce sales and service and Slack, all seats grew year-over-year. Skeptics said customers would leave, but attrition was near its lowest level ever. Skeptics said pricing power would erode and A1E and A4X bookings more than doubled quarter-over-quarter. And contract-linked terms improved across all segments and new business and renewals and agent -- agentic use, well, use of the platform, it surged 6x, sixfold via model context protocol calls and CLI calls. Apps are not dying. In fact, they're growing. And 9 of the 10 AI companies, like you just heard from Anthropic that's standardized on Salesforce, use Salesforce and Slack. They spend up -- their spend is up 435% year-over-year. Frontier models depend on CRM. They make sure that it works, that it all comes together, they do not replace them. Let's now -- let me start from the beginning of my script and actually read my prepared remarks for you, so you can really understand our vision for the future of where Salesforce is now, where we're going, and we cannot wait to get all of you to Dreamforce because we have some incredible things to show you. Look, we're here in Salesforce Tower in San Francisco. I want to welcome all of you, and I'm thrilled to share the tremendous progress we've made and the momentum we're seeing across the business. As everyone can see, we just had one of the best quarters ever, and we outperformed on all of our key metrics. And as I just went through in all these key metrics and these key areas, this nonsense of this SaaSpocalypse, I think it's time for it to stop. That's why I'm so excited about Claudeforce as well. It really shows how we're bringing together the world's #1 AI and the #1 CRM. It's really the best of both worlds. We're combining Claude's extraordinary intelligence and reasoning with Salesforce's trusted data and applications and workflows and business rules and governance. And while Claudeforce -- Claude might have been, for example, for developers, now it's also for knowledge workers. And when you do that, you get something the world has never seen. This is a dynamic, deeply personalized interface that thinks, reasons and acts. It's a truly game-changing experience for our customers. And I'm going to get into the highlights from the quarter. But before I do, I want to just tell you one quick story. And I'm going to get into more details on this. I just spent 2 months in Europe, and I had an exhaustive schedule. I won't go through all the detail, but I've never met with more customers in my life. And I was with one of our very largest, probably our largest customer in Switzerland, and I was sitting there with them, and we went through and they spent maybe, I don't know, they spent more than $1 billion for sure with Salesforce. They spend about $100 million a year with us. And I'm talking with them, and it's a great meeting. It's 3 hours. And then at the end, we're like, now I want to show you this thing. We haven't shown it to anybody yet, and we'll show them Claudeforce because the head of all of our operating units have been using Claudeforce to run their businesses inside Salesforce this quarter. It's one of the reasons why we're getting such great performance. And all of a sudden, literally, I could see the customer's mouth just dropped open because it was astonishing. They were seeing that we were able to reveal this value that had been trapped in their systems, okay, right into this dynamic user interface. And they weren't having to hire all these FTEs and all this stuff to get it going. It was building these apps on the fly for them using the foundation that they had spent 2 decades building with Salesforce. Now I want to get back to the quarter. We had record revenue and EPS, strong margin performance. cRPO accelerated. It was up about 14%. Look, we generated $1.1 billion in free cash flow. That was up 81% year-over-year. I'm going to come back to that in just 1 second. And our AI business, just incredible momentum. Agentforce ARR, it hit $1.5 billion. Our ARR for AI and data is about to cross $4 billion, really helps, I guess that we have 15,000 pure account executives, Miguel? And the number of accounts with agents in production grew 70% over last quarter. We had great wins with Deutsche Telekom, met with them when I was in Europe, FIFA, met with them. NTT Data, I met with them. Cisco, all expanding their AI investment with us, great companies, by the way, great visions for the world and really exciting executives leading their companies who have tremendous vision for what they're going to do with their company using this new technology. And we also completed a multibillion-dollar agreement contract expansion with the U.S. Army. The Army Human Resource Command expects to drive up to 55 million Agentforce conversations every single month, amazing. The Secretary of the Army took me aside and said he finished recruiting 4 months early because he was able to use not only the power of all of his human agents, but AI agents as well. That was the Army being all they could be. And I'll tell you, we're expanding in the markets and seeing an incredible success. We launched Agentforce IT service in November, and it already has more than 450 customers, including NYU Langone Hospitals and McAfee, conversions from ServiceNow. I think that's very exciting that we can see that more companies coming into our platform. And as they come into our platform where we expand it to be not just sales, not just service, not just marketing, not just commerce, not just analytics, but also IT service and other critical functionality, all of that can be revealed and now rendered through the Agentforce user interface. The more that's in the platform, the more Claudeforce is going to be able to deliver for it. Now Agentforce Life Sciences has more than 140 customers, including all top 5 pharmaceutical companies. And Agentforce Ops is helping companies like Kellogg's and Dell turn manual back-office work and supply chains into agentic workflows. That's the Regrello platform we bought now more than a year ago. It has the ability to deliver and render for a company, red, yellow, green on their supply chain every single day. For Dell, they have 20,000 suppliers. And why that's important is we see supply chain as one of the very first applications. So many companies are actually revising for AI because it gives them the ability to actually look into something and do something with an area that really has not moved forward for, in decades. With this strong performance and momentum and the strategic acquisitions, especially Contentful and Fin, we're expecting to close in the coming weeks, and we're raising our fiscal year '27 revenue guidance by about $300 million in constant currency. Now what's driving all this? Well, it's a fundamental shift in the software industry. AI is unlocking value, as I said, across every part of our platform. AI is able to look into the platform and say, hey, I can see this application construct, I can see this user model, I can see the sharing model. I can put all of this together and deliver value in a totally new way. I've never seen a moment like this in my life, but for our customers, the question isn't whether AI is transformative, it's actually how they get there. And I went to talk to customers every single day. That's why I was in Europe. Most of them have not started their AI transformations yet. If you talk to most CEOs, they may say they have a project or they have a failed experiment or they were told to build a model, but it didn't work out for them. That is not AI transformation. We're going to see AI transformation, and you're really going to see AI transformation when you start using Claudeforce. And the reason why I feel so strongly about that is I've seen it here at Salesforce. For our operating unit leaders, when we gave them Claudeforce, they came back to us and said, "I built this app. I did that. I did this other thing." That was so exciting. They built their businesses on not just a few core systems. They're not going to just rip out how their company just runs to get to AI. They want intelligence delivered inside the software they're already using to run their business. And that's what Salesforce -- that's what Claudeforce is going to do. So I show them Claudeforce, I show them reasoning across their Salesforce data and workflows. I can show it right inside Cowork. I also show it right inside Slack, one click to deploy and their path to AI transformation just opens up in front of them. It's pretty incredible. It's a great experience as a software executive to see the customers' reaction. And this is what we're building with our new enterprise harness. So this new enterprise harness AIforce, you're going to hear a lot about this at Dreamforce. First, you're going to hear a lot about our data layer. You're going to hear a lot about how we've invested in the federation and integration and harmonization of data. You know that's why we bought Mulesoft. It's why we bought Informatica. It's why we built Data 360. You're going to hear about our application layer, of course, sales, service, marketing, commerce, analytics. As I just said, supply chain or ITSM, all the different components, field service, all in the application layer. In that application layer, then the agentic layer on top of that. And then finally, the interface layer. These 4 layers, data, apps and semantics, agents and interface, when it's turned on together, that is when you start to see the true enterprise transformation. And I'm confident that when you come to Dreamforce for your own company since so many of them are already on Salesforce, you're going to see how you are going to be able to transform as well. Now let me show you what this looks like for athenahealth. Every time someone needed a case summary or opportunity insight, they had to ask IT to run a report. So they use Data 360 to bring together all the product usage and account data from across their systems to create a single source of truth. Then with AIforce, this new user interface harness that sits on top of our core systems, they've connected all of it to their AI, complete with the context and the permissions that already lived in Salesforce. Now employees across every level can get instant answers from real Salesforce data, from real Salesforce metadata and all of the sharing models and security models and all of this, all of this is done with 0 data retention. That means no data goes to any model. It all stays in your company. We started engineering that in 2023. We have been perfecting it over the last 3 years, and we audit it, and we are sure that, that data is staying with you. Without ever opening a browser, the usage and the value they're getting with Salesforce is going way up. This is the future of enterprise software. And I'll tell you what it's not. This is not the SaaSpocalypse. This is not the SaaSpocalypse. As I said earlier, we've been hearing about this for the last 2 quarters, these dire predictions about the end of software and how the models eat everything. But none of them have come true for us. And I don't think -- I don't even understand how they could possibly come true. Look, models, you have to remember, models are probabilistic systems. They're nondeterministic systems. But our system -- our system, those 4 layers that we talked about with data and apps and semantics and agents, those are deterministic systems. But when you put those 2 things together, that's a level of value we've never seen before. We've been told our growth would slow, that net new AOV growth would not continue to grow. And yet it's the strongest it's ever been in 4 years and significantly outpacing AOV growth. And by the way, did you know that Salesforce has higher free cash flow, higher free cash flow than Costco, Coca-Cola, Home Depot, Ford, Disney, Pepsi? We also have higher revenue growth rates than Costco, Coca-Cola, Home Depot, Ford, Disney, Pepsi. By the way, all of them are great Salesforce customers, too. I love all those companies and all those CEOs, but we have higher free cash flow and higher growth rates than them. I just think it's important for speaking directly to the analysts who cover us to actually look and compare our business metrics against those others so you can really see what we do and how we're doing. Our seats were supposed to decline. Instead, Agentforce sales, service and Slack all saw year-over-year growth, and we were told customers would abandon us, but attrition is near its lowest level ever. I know that you know that because you're calling all of our customers asking them. So we're told customers would pay less for our products. But what Miguel will about to tell you is they're upgrading, and A1E and A4X bookings, they more than doubled quarter-over-quarter. We're told contract lengths would shrink. Well, they improved across all segments. And we're told agents accessing our system would kill apps. Well, actually, usage is exploding, agentic use of our apps through model context protocol calls and CLI calls also surged sixfold, 6x. And we're told the Frontier models would eliminate the need for CRM. Instead, they depend on it, and we're showing how 1 plus 1 can equal 3. 9 out of the top 10 AI companies in the world use Salesforce and Slack. You know that. You're talking to them, companies like Anthropic, for example. Well, these companies, these 9 out of 10 -- top 10 AI companies, they've increased their spend with us by 435% year-over-year. Look at that great company, Replit, you saw them in the preshow. It's an amazing company. Their sales team lives here in Slack with Salesforce as their source of truth. They've tripled the number of Agentforce sales seats. They're building custom apps that connect directly to Salesforce data and workflows. It all works together. By the way, Replit is a great tool on Salesforce. As you can see, AI isn't replacing Salesforce. It's unlocking more value across all 4 layers of our platform, again, across the data layer, the apps layer and the semantic layer, the agent layer and the interfaces. Now we all know that if your data is not right, your AI is not right. I've seen that over and over again in customers where all of a sudden, we'll go in and try to show them some magic and all of a sudden we'll go, whoa, are you really paying attention to your AI because your data quality doesn't seem to be exactly right. Well, all that data inside Salesforce now provides hundreds of petabytes of critical context so agents can actually understand your business. We're doing more to help customers clean up their data to make sure that it's well harmonized, to make sure that it's -- they have the right level of data cleansing, building the right data warehouses. Then our apps, well, they can be more valuable than they've ever been because now they don't just run your business, they're running all of your agents as well. Think about it. There's more data inside Salesforce than any human can comprehend. A human works one record at a time. An agent works around the clock. It sees everything, not one thing. It reads across billions of records to find the perfect opportunity, forecast the quarter and close cases. We know we've been using these models now for almost a decade. For -- a decade ago, I would sit in my staff meeting, and I would ask Einstein, tell me, how is the forecast going to turn out? And in many cases, it knew more than our folks. Why? Because it is able to see everything. So here's another great example, Uber for Business. They've got 30 onboarding specialists and a mountain of inbound leads nobody was ever going to reach. Their rules, their workflows, every deal that's ever gone through them. They've used Salesforce since the start of Uber and all of that lived inside Salesforce. Now this is how they sell. So they just pointed Agentforce at the pile, got to work, looked at their whole history of their whole company, all the institutional memory, everything that's inside Uber, now 6 weeks to launch within 2 weeks, 60% more leads and converting. This is that power. We're introducing hundreds of packaged agents that understand your business and industry right out of the box. So they can start delivering value within days, not months. And now with AIforce, we're bringing all that to any interface. This is the magic moment. People don't have to come to Salesforce to get work done. Salesforce comes to them in Claude, in Slack, in ChatGPT, in Teams wherever they want to work. And it's a shift from software as the interface to software powering every interface. Of course, this is already happening in Slack, which had a phenomenal quarter. It's the best acquisition we ever made regardless of all the financial analyst reports that I read about 6 years ago. When we bought it, we won't go through the details. It's water that's now all under the bridge. But let me just say this. When you look at Slack today, it is where work happens, and it's where these AI lives and work and can do things. And not only is it where human work happens, now it's where you can build together too with Slack Codes. AI isn't trapped in a single player chat window. It's a teammate that works across all your people, finding the right agent, the right action, on the flow work, fueled by all the enterprise context, that lives in Salesforce, the conversational context in Slack, companies like Anthropic, OpenAI, Lovable, Replit, on and on and on, I think there's more than 1 million companies on Slack now are all building their agentic products directly into Slack because Slack is where their customers want them. And Slackbot is our fastest adopted AI product ever. 5 months after launch, it's got 1 million active users, up 150% quarter-over-quarter. If you don't have Slackbot turned on in your Slack instance and you're not using it every day, you are really missing out. It has the ability to read across all of your Slack data, and you are going to have insights into your business you just were not able to have before. It just makes you a better executive. Robinhood is a great example of what's happening. Robinhood needed AI adoption across its whole workforce, not just engineers. So what Vlad did was he put AI inside Slack, the place where the entire business comes together and connects to Salesforce, Google, Okta and other systems. And now any employee can use Slackbot to surface past decisions and conversations, solve problems without engineering support and Slack isn't just the best place to work with AI. It's also the best place to build with AI. We just introduced Slack Code, a shared place -- space for teams with agents and humans to build together right where they already work. So when you combine Slack Code with Slackbot, it becomes an incredibly powerful multiplayer IDE. Okay. Well, as you can see, across our whole platform, we're redefining how our customers build, deploy and scale AI. And we have a very special guest today on our earnings call. And our friend, David Friedberg, is here. He's got this great next-generation bioengineering company, Ohalo. Welcome, David. Fantastic. Welcome to the earnings call.

Thanks for having me, Marc.

Great to have you. And they're changing how we feed the planet with a breeding technology that boost crop yields by 50%, maybe 100%. He already sent me a can of seeds. I don't know if I'm allowed to talk about what I got or not, but it was pretty awesome. And I'll tell you, David had chosen a CRM product when he first started Ohalo, and how does it pronounce, Ohalo, Oholo, Mahalo?

Ohalo, I should ask you. It sounds like a Hawaiian word.

It sounds like it, but it's not. It's based on an important actually part of bioengineering history, right?

Yes. Well, there was an agricultural find in the Sea of Galilee where they found this old pot of seeds, 20,000 years. So it kind of rewrote what we thought about the history of agriculture and plant breeding. So we named it after that little village.

Fantastic. Well, yes, you're right. It sounds like Hawaiian word, but it's not. And I know that you started with another CRM product. We won't talk about, which -- what it is and -- but I remember when you called me and you said, well, maybe I'll try to vibe code this whole thing, whatever. And then a few months later, it turns out you're...

Well, we did a little vibe coding. I did a vibe code to make a CRM product over the weekend. And you quickly realize just how much it takes to do maintenance, to do accounts, to do security. There's just much more to it. And we realized pretty quickly there are certain, I would say, software applications that are maybe verticalized where you have to build custom workflows that make sense for your particular business. But then there's platform software. And platform software, we realized pretty quickly is really what we need to build our entire company around. And Salesforce is what we kind of decided to go with on CRM. We're already on Slack. We're not going to go vibe code Slack. We're not going to vibe code CRM. But then we build custom workflows, custom interfaces, custom prospecting tools at my sales teams. I've got agents that are out scanning public county databases, trying to find where farmers are planting what crops, what their names are, what their contact info is. I've got agents doing all sorts of prospecting. That interface gives my sales team leads that integrates with Salesforce. They can then go run the standard workflows that are a little bit more standardized across verticals. And we can build all of our custom workflows in parallel and in concert with the Salesforce tool.

Well, it's been very exciting. And I'll tell you, I'm thrilled to have you as now a large Salesforce customer and...

One of your smallest, but yes.

Well, I would say large in terms of presence, in terms of everybody knows you now, Dave, because your podcast is so popular. The #1 podcast in the world is what I heard.

In San Francisco for now. That's right.

What I want to know is this. So when you do think about the future and you think about your company and bringing the best of AI and the best of CRM together, how do you plan to do that?

Again, I think it goes back to this point about where do we create value. I'm not going to create value as a business by doing something that everyone else does. If everyone else is using Microsoft Excel, I'm not going to go build Microsoft Excel. If everyone else is using an ERP tool, we integrate with NetSuite, and I know that you guys have an integration with NetSuite. We're not going to go build an ERP tool, and we're not going to go build Slack. We're not going to build communications and messaging. We're not going to build CRM. We're going to build custom interfaces for doing plant breeding. We're going to build custom interfaces for prospecting customers. We're going to build custom interfaces for selecting the right product for a farmer based on my satellite and radar imagery that shows me what that farmer's field is going to look like next season, making an estimation and then making the right product selections for him. So the interface to do that for my sales team, for my customers, that's where we add value. And then the actual following up with the customer, connecting with the customer record, making that transaction record, storing it, that needs to be done safely, securely. It needs to be done with the right account settings, the right access. That's what we're not going to go build. And that's really where the partnership works. Now when we make a selection, it has to be a selection with standard platforms that we can work with that integrate, that have the integration capabilities that have the ability to service and support. I'll give you another example. Just internally, we use Slack, right? That's our primary communication messaging tool. And in Slack, we've got an Ask HR channel now. And so we basically use Claude to set up an Ask HR channel that anyone in my company can ask the HR questions that they would normally spend time calling up the HR people saying, hey, I got this question, I got this question. Ask HR has access to all of our internal HR documents. And it knows who you are, whether or not it can access your personal information, it knows standard benefits policies, and it could just answer all your questions for you through Ask HR. I don't need to go build a communications tool to do that. I can leverage Slack and I can leverage Claude to deliver that internally. It's another good example of kind of the sort of thing where we can build something custom using our internal benefits, our internal HR policies, but then we can leverage the platforms and Claude to deliver that.

Okay. Now because I'm a competitive person, I have to ask you this last question, which is kind of where I started. This all started because we were just talking on the phone about something else, we're personal friends. And all of a sudden, you said to me, yes, I'm using the CRM product, and I'm turning it off completely. I'm not going to use this product anymore. And then I was like, well, why? So can you just tell us the story? You had already invested in the CRM platform. This is one of our competitors and then -- but you decided not. Now you don't have to tell us who it was, but what are some of the features and functions that you saw in Salesforce that then gave you this ability to achieve all this productivity that you so badly desired.

I wasn't sold. As great a sales guy as you are, I wasn't sold in our first conversation. I was still pretty reticent. I'm like, Marc wants me to do this. I'm going to do it for Marc, but I'm not sure, okay? This is what I told my team. And there's a guy, a great guy named Ben. Ben works at my shop. And Ben used Claude, he used Cursor and he spoke to your Salesforce guys, stood it up. And what took us months of going back and forth trying to customize this other CRM tool and build the application and workflows around it that we needed, we were like pulling our hair out. We're like, let's just build it all from scratch, and that's when you and I talked. So Ben used Claude and Cursor, got into Salesforce and was able to get everything stood up in under a month. And so I wasn't sold until we did it. And then I was like, okay, I'll give more credit at this point. And maybe we should send them a check and pay for the product. But yes, I would say that was the...

By the way, that's been a huge...

You're a great marketing guy, but the product and the capabilities that sold itself actually. Like when we got in there, and Ben was able to do this in under a month. And he told me he did the whole thing in under a month, just Ben, and he ran the whole thing.

And I think that has been the huge shock for us that these new next-gen tools, the Cursors, the Replits, the Claudes of the world, make our product better that all of a sudden, it can customize the data, the metadata, set up the preferences, do the administration, do things that maybe needed a bunch of service folks to kind of to do. Now all of a sudden, you're getting going in a month, maybe it might have taken you before 6 months to a year, all of a sudden now you're fully automated and your ability to add new functionality and do new things. This has provided this kind of very strong platform. And as I said, it's a deterministic platform. And while Cursor is more nondeterministic or more probabilistic on the front end, it's helping you to administer it, maybe build -- starting to build new screens for you, analytics, but nothing is going to be better than having this solid foundation.

I was probably early on the SaaSpocalypse train, as you know, because I know you listened to my show, and I always said like I think SaaS was this temporary phenomenon between the founding of the Internet and the start of AI. But I think that it's a little more nuanced than that. It's probably this verticalized SaaS where you try and standardize a vertical on a bunch of workflows, which actually destroys value in that vertical because everyone is now doing the same thing in the same way. So no one can differentiate in that vertical. We've actually dumped all our vertical software, verticalized software. We make all of our verticalized SaaS in-house. But the horizontal, the platform, Salesforce standardizing on Slack, this is really where I think we've realized that's not -- that's actually going to get bolstered and it's more valuable with all the other capabilities we can now build around it. So I'm definitely sold in that sense. I don't think -- I think there's still a SaaSpocalypse but with a lower case S rather than the upper case S for verticalized tools where I think AI really allows you to rebuild something that's unique, which creates value for your business in a vertical.

Rebuild it on Salesforce.

Yes. That's right.

Great. Thanks so much, David, for being with us. We really appreciate you coming in today.

Thank you.

Thank you very much. All right. We're so thrilled to have David here, and we're so grateful to have him now as our new customer. And I just thought everyone would love to hear that story because I think as everybody has heard, David has been wondering how will he use enterprise software in his new company? Where does he achieve that productivity? And I've just never been more excited about our future. The scale, the opportunity in front of us is extraordinary. You're going to see it at Dreamforce. Not only are we going to have great entertainment, probably the best entertainment we've ever had, so can't wait to announce that. But also we've got probably the best products we've ever had. And you're going to see it in just a couple weeks. It's going to be a huge accelerator for Salesforce for all of our customers. We're going to bring 50,000 people here to San Francisco and show them some unbelievable capabilities. And we're going to show you some of the most exciting transformative technology we've ever built. It's the future of enterprise software. And I'll tell you, we're deploying it, not just for the Army or for the IRS or for all 15 of the major U.S. agencies, all these incredible new customers that Miguel has signed up from Uber to Deutsche Telekom to FIFA. You're going to see -- not only meet all of them, but you're going to see an incredible lineup of speakers at Dreamforce. And yes, Dario is going to come there. He's going to be in my keynote. You're also going to see Sam there. Jensen is going to be there. Actually, all the major AI leaders are going to be there. David is coming, he's bringing all of his friends. And you're going to see how great companies like Amazon, NVIDIA, F1, L'Oreal are bringing humans, agents, platforms together to connect with customers in new ways that were never possible before. We're looking forward to seeing you all there. And before that, we've got you, Robin.

Thanks, Marc. I appreciate it. Your enthusiasm is infectious. So I'm going to go with a bit speedy here because we want to be sure that we value all of your questions and want to be sure that we can tell you everything we can about the quarter. First and foremost, we delivered a record second quarter. AI is amplifying the value of our platform. This isn't just a technology shift, as you've heard, it's a reinvention of how our customers work, and it is fueling our growth. So I want to take you through a few of the proof points. It starts with our operational focus on net new AOV, which is driving our reacceleration. Exceptional Q2 bookings, along with near record low attrition drove our Q2 cRPO beat. Half 1 net new AOV growth significantly outpaced AOV growth, keeping us on track for second half organic revenue reacceleration. Contract length terms for new business and renewals are increasing across all segments. Slack continues to shine. Q2 Slack net new AOV was the fastest quarterly growth since acquisition. AI innovation across our platform is delivering measurable value. Agentforce ARR reached $1.5 billion, as you heard, driven by Slackbot and Headless launches and continued AI momentum. Upgrades to our premium Slack additions have tripled since we launched Slackbot. Our consumption flywheel is turning. AWUs continue to scale as customers drive agentic use cases across the platform. In Q2 alone, customers drove 3.2 billion AWUs, up 97% quarter-over-quarter. And Slackbot users were up over 150% quarter-over-quarter. With this clear demand, we are making it even easier to adopt. Our premium bundles give our customers access to our innovation in real time. Bookings from Agentforce One Edition and Agentforce for apps more than doubled quarter-over-quarter. Headless takes this even further, bringing Salesforce to the surfaces where teams already work, Slack, Claudeforce and with AIforce, many more to come. MCP and API usage grew significantly in the quarter as customers embed Salesforce Intelligence, the data, metadata and semantics directly into their workflows. You can see the momentum in our results from the quarter. Q2 revenue came in at $11.35 billion, up 11% year-over-year, above the high end of our guidance in constant currency, driven by continued momentum in Slack and Agentforce. And we continue to accelerate Informatica's business. Subscription and support revenue was $10.82 billion, up 12% year-over-year in nominal and 11% in constant currency. Our top line performance reflects the breadth and resilience of our portfolio. Agentforce Apps delivered solid growth, anchored in momentum in Slack and resilience in sales and service with early signs of recovery in marketing. While it is too soon to call this a sustainable trend, we're very encouraged by the success enterprise customers are having on our next-generation marketing product. Headless platform, Data 360 and other growth was fueled by continued momentum in Informatica and Data 360, partially offset by license revenue headwinds and volatility in integration and analytics. cRPO accelerated quarter-over-quarter with $33.5 billion, up 14% in constant currency. That's 1 point ahead of our guide, driven by strength in Slack, Agentforce and Data 360. Our continued focus on operational discipline is evident in our profitability. Q2 non-GAAP operating margin was 34.1% and GAAP operating margin was 20.5%. As customer zero, we are putting Agentforce to work across our own business. Salesforce's help agent has surpassed 5 million customer conversations with 64% resolved autonomously. Slackbot is driving 8.1 million hours of annualized productivity gains for our employees. That's more than double quarter-over-quarter. We generated $1.1 billion in free cash flow. That's up 81% year-over-year. Execution of our $25 billion accelerated share repurchase continues. We expect to repurchase at least 14% of shares outstanding through this program, thus far at an average price of $176 per share. Our responsible capital return strategy underscores our conviction in our future. So turning to our outlook for the year. I want to walk you through the components of the $300 million constant currency raise to our revenue guide. We are raising our FY '27 revenue guide for organic performance by $100 million. This is driven by the continued momentum in Agentforce, Data 360 and Slack. These areas of strength offset the continued volatility in overall license revenue. Alongside this organic growth, our raise incorporates a $200 million expected contribution from the anticipated closings of Contentful and Fin in the coming weeks. Of note, our FY '27 revenue now incorporates a $100 million FX headwind compared to our prior guidance. This brings our updated FY '27 guidance for revenue to $46.1 billion to $46.4 billion, resulting in subscription and support growth of slightly above 12% year-over-year and slightly under 12% in constant currency. We're holding our non-GAAP operating margin guidance at approximately 34.3%, and we're updating our GAAP operating margin guidance to approximately 20.1%. We continue to expect operating and free cash flow growth of approximately 4% to 5% year-over-year. So moving to our Q3 guidance. We expect Q3 revenue of $11.42 billion to $11.5 billion, growth of approximately 11% to 12% in constant currency. Q3 cRPO growth is expected to be approximately 14% year-over-year in constant currency. I do want to note that this does not include incremental contributions from Contentful and Fin as we await deal closing to ensure accurate balances are reflected. In closing, building on the momentum from a strong first half, we are delivering record revenue and cash flows this year. We look forward to sharing more on our latest innovation and financial framework during Investor Day at Dreamforce next month and connecting with many of you here in San Francisco. So before I turn the call back over, I want to thank Mike Spencer for his incredible leadership of Investor Relations. His candor and clarity earn the trust of the investor community, and I'm personally grateful for his partnership. Luckily, he's not going far. He's now taking on a broader role in our finance organization. I also want to extend a very warm welcome to Mark Murphy as our new Head of IR. He's covered Salesforce as a top sell-side analyst going all the way back to our IPO. So he knows many of you and our story very well. Back to you, Mark.

Thank you for the kind words, Robin. With that, we will move to questions. It is imperative that you limit to one question per analyst, and one brief question would be preferred because we need to move quickly. Sophie, please queue up the first question.

[Operator Instructions] We'll take our first question from Kirk Materne from Evercore ISI.

Yes. A lot of great things going on this quarter, but I have to ask about Claudeforce. And Marc, I think specifically, I'd love to understand how you and Miguel are going to be taking this product to the field. What are you doing with Anthropic to make sure that this gets out and gets into the hands of your customers as soon as it's available. And I assume we can be seeing Anthropic and Salesforce salespeople working together to bring a lot of value to both your collective customers.

Well, we're really excited about this product. This is the best of both worlds. It's the #1 AI meeting the #1 CRM and putting them together. As I said, when you do that, you get this incredible result, a radically different type of interface on top of Salesforce's entire platform. It's really powered by this incredible new AI harness that you're going to see at Dreamforce AIforce and that harness is able to power not only Claudeforce, but a new version of Slack that you're going to be seeing as well as Coworker, which is something inside our Lightning interface and other amazing things as well. But once you have that enabled, then you're able to really unleash the power of our data, our applications and semantic layer, our agentic layer and all of it comes to light in a whole new way. And I really saw it myself, as I said, in Europe, where we would really show these exhaustive demos to customers and when they could see that all this value that they have in their systems that has been trapped becomes untrapped. But you also saw it here at Salesforce. This quarter, we actually released it to many of our executives all over the world. And many of those executives were the ones who are actually demoing it directly to those customers. That it was sales executives or my most senior sales executives, my operating unit leaders, were showing Claudeforce to our top customers already. And you're right, we'll also work hand-in-hand with Anthropic sales executives as well, and we'll do whatever we can to make sure that this becomes a huge part of our sales ecosystem. I think this is going to be an incredible opportunity for both companies. And I'd love for Miguel to come in and talk about his vision for how this has come together, and Miguel has been a huge driver of the relationship with Anthropic as well as really broadening the capabilities of both companies.

Yes. Thank you, Marc. Listen, I've been obsessed with this surface. I, myself and a number of my leadership team have been using very profusely the surface, connected. We've done it manually, connected the SAP servers, created skills on our own. So I just can't believe that we have now this product available. We are rolling it out to the whole enterprise to the whole company. And then we're going to make it -- [indiscernible], we're going to make it available to GA in September to everyone at Dreamforce. Every single seller of Salesforce will be demoing this product as one of the surfaces. By the way, we love Slack as one of the surfaces, but not everybody has Slack. They are complementary. Slack, you are working with your teams. It's a multiplayer surface with Cowork, you and Claudeforce or Salesforce before Claude. We are simply going deep and researching and understanding your business. By the way, you're able to engage also through Slack through e-mail with your team members. It's going to be very powerful. Every customer will be able to buy it. They will have to upgrade to our premium editions, and it's going to be a new wave of demand. I'm very excited about it.

And Miguel, just give us just a couple of anecdotes because I just know like when we turn this over to several of your European leaders specifically, and obviously, I was in Europe for that time, and they started using it, just even at the most basic level, the kind of things that they were building and the kind of things they could see about their business and how to drive their business forward really changed. Can you explain that?

So currently -- and by the way, this is what I want all our sellers to do. We're going to be living in 3 surfaces. What we built and this innovation came from Europe more than the U.S. I'm very excited about that. We basically created a cockpit to understand the business.

So you're saying that Europeans can innovate?

Sometimes we can, if they let us. So we build our own agents based on Claude. And that agent inspects -- they are our deputy CROs for all our businesses, and they inspect the business, the pipeline. They tell us if there is risk in the month or in the quarter. And I do one thing that is, Marc, you would love this. I talk -- by the way, I do this on Slack. This is one of the surfaces. I do this in -- I mean, at the time, Cowork, now is Claudeforce. But I also do it in an app that I built with Claude Code. So I -- depending on the moment, I use one of the surfaces. But I do one thing that is very powerful. Every time that I visit a country, and don't tell anyone because I don't want my team to know. But essentially, what I do is, okay, I'm visiting Italy. I mean, we have an amazing leader there, Vanessa Fortarezza, she's our Forza della Natura. And I said, okay, give me all the opportunities, open opportunities for the month and then send a Slack to every account executive copying the whole chain all the way to Vanessa, telling them, look at the opportunity record, look at everything, make it sound like it's me. I review all the e-mails, all the Slack before they go. And it all of a sudden sends 50 very customized Slack messages to the AEs, asking them if I can help, if we can do anything, it's incredible. The engine is very smart. It proposes already ideas to close the deal. And then when I visit the country, everybody is mobilized. Everybody has been working over the weekend. Vanessa is crazy running around, and we close deals faster.

Our next question comes from Alex Zukin with Wolfe Research.

Congratulations on a fantastic quarter. Marc, you're seeing a pretty big debate and tension in the industry about open weight and open source models versus frontier model adoption. I was wondering if you'd set the stage for us because what you're seeing in customers is important as you're offering the best of both worlds with both Claudeforce and AIforce/Headless. So maybe talk about how you see this debate settling and about the monetization opportunity for both Claudeforce and Headless and kind of when we should start thinking and seeing it in revenue growth?

Yes. I think a lot of customers are asked these questions. And there -- a lot of us, I'm sure you can relate, live in this podcast universe. We just were with David Friedman (sic) [ David Friedberg ]. I think we all love listening to his podcast, right? And we like listening to a lot of these podcasts. And we're in this podcast world, but I think sometime -- and please don't quote me on this, but podcasts do not always meet reality. And it's very interesting. It can be very aggressive. It can be very stimulating, but it might not be exactly true. And I think that, that is just the world that we live in. We live in a world of misinformation where everybody has an agenda, financial agenda. They're trying to move a market. They're trying to make things happen. You see that as well with shorts in your market, where you'll see people come in with all kinds of misinformation to try to get something to happen. So I think that one way to think -- to handle that is to go talk to customers. And this is what I do. So I have spent a lot of time with customers. And customers, it's pretty simple. They have -- if you talk to customers, what they'll say is we only have 3 platforms. We have you, Salesforce doing the front office. We have SAP, they're doing the back office. And we have Microsoft, they're doing productivity, and that's it. The reality is, yes, they have those 3 platforms. They also probably are hanging out with the hyperscaler. There's probably 3 or 4 different ones depending on what country it is in Europe. They also probably have a data lake supplier, and they also have a collaboration supplier, Slack or Teams. And I think when we look across those 6 things, they do not want to also then say, I have all these models, okay, which kind of gets to your question, which is like you think that these customers then are going to all of a sudden set up and maintain and build the human expertise to be able to build and maintain and train models? No. I believe what they're going to do is consume AI through packaged software. Not a huge statement. Just they're consuming their AI through packaged software. You're using Slack, you're consuming AI through packaged software. You're using Salesforce, you're consuming AI through packaged software. At some level, when you use Cowork, you're consuming AI through packaged software. And when you're using Claudeforce, you're certainly using AI through packaged software. And I think that's the right way to think about it. I think the model, it's like, do you even know what chip you're using? Do you really know what data center you're on? Do you know what router you're on, what switch, what type of fiber, what cable you're using, what interconnect you're using? At some level, we do will get abstracted back to kind of how the way the world used to be, which is we operate at a certain level of value. And I believe the highest level of value is at the application layer. So I couldn't tell you from my phone all the way through Salesforce and Slack, all the way down to what the hardware infrastructure is, and I shouldn't have to worry about that. But I do understand this layer up here. And those top 4 layers that I've articulated several different times on the call, that's where I live with the customers. I did not have one customer really say to me, tell me, are you going to be on open source or are you going to be on frontier? And I think like one way to think about this is, yes, this is a highly dynamic market. And there will be frontier models. There's going to be open source models, and there's going to be room for all of the above. And I think it's very exciting. If you're not tracking what NVIDIA is doing with Nemotron 1.3 and the ability to fine-tune it, it's a very exciting moment for models. But Salesforce also makes a lot of models, too, by the way. We have a lot of our own models that run in our platform. Our platform runs on our own custom models. We've been writing models since like 2015, and you can find them all on Hugging Face. If you go, you'll see all the models. If you're really into models, you can go and see that. So I just think we're at a moment where be careful. And I'm not -- I don't think that's what customers -- well, I don't think that's where customers' heads are at, at least when they talk to me, that's not where their heads are at. Maybe some customers are. Obviously, if you go talk to my engineers, maybe they're interested in what's going on. But I don't think the customers that I speak to are at that level. Does that help you understand how I think about it?

Super clear.

Our next question comes from Elizabeth Porter with Morgan Stanley.

I wanted to circle back on the strong Agentforce ARR growth. And in particular, what proportion of current Agentforce is coming from paid production customers rather than pilots? And how is the time line from pilot to paid deployment and refilling credits changed over the last couple of months? For instance, are we seeing any sort of lengthening as customers are evaluating a broader set of solutions? Or is Salesforce is increasingly open and headless posture helping derisk some of these decisions and potentially accelerate engagement with the Salesforce platform?

Yes. I'm going to have it turned over to Miguel, but the first thing I'll tell you is we offer our customers a wide variety of capabilities, products and functionality. And you mentioned Agentforce is one. Coworker, if you haven't seen Coworker, it's our fastest-growing AI product. We have another superfast-growing product, Slackbot, right? We expect Claudeforce to be growing superfast. Agentforce also is growing superfast. We have a lot of them. And what we're trying to do is let customers have very flexible capability so that they can choose all of them and grow with them as they want. And we have these new bundles that you've already heard about. And these new bundles let customers do that. See, customers want to buy and want to price in different ways. This is something I've learned really aggressively recently. Some are still buying by user and by agent. And that's important for them. Some of them want it by consumption, and that's important to them. Some of them are just basic usage customers, and they want to pay that way. Some of them even want to pay by outcome. And that outcome could be by a transaction outcome or a business outcome. Because customers want that kind of diversity in pricing, we've created a high level of flexibility. And that, I think, has really expanded our ability to sign very large transactions with our customers. Miguel, do you want to go into the details?

Yes. I mean the top line numbers are obviously very impressive, but I'd like to go a little bit deeper under the hood. When you look just at bookings, not just the cumulative ARR, our bookings, Elizabeth, grew double digit -- triple digit. So we doubled year-on-year. That was pretty fantastic. 50% of the bookings came from customers refilling the tank. So they consume, they use the Flex Credit, they want more, they raise their hand, we go there, which, by the way, is good for productivity because these sales cycles are very short. The time to production. Production is very important for us because consumption is very important to us. We bring customers in the funnel. We want to bring them down. The first thing is to get into production. We added 2,000 paying customers into production. That's 70% more quarter-on-quarter. We are not happy with production only. We want them to really be ready to do the work. We are taking them to the enterprise. We show them everything how to work, and then we leave. We call those agents consistently consuming. We added hundreds of consistently consuming agents down there. You've seen down the funnel. You've seen the consumption number, AWUs exploded. It's -- but for me, the most important thing is to see the live customers. I want to tell you one story if I have time on one customer. But if you want to write down names of websites that you can go right now and see the agents or call them, Bodewell, geappliance.com, lululemon. If you're going to Mexico, volaris.com, Aer Lingus, if you're going to Ireland, my 2 daughters are in Ireland now, you want to call Amazon Blink. I mean, you want to call biBERK.

Amazon Blink is such a great example, Miguel. Will you just tell the story just briefly?

I actually have the phone number. Yes, Amazon Blink, basically, if you have anything going on in your Amazon devices at home, you can call, a voice call. But I'm actually giving you one because since everybody here is a business, I want to -- if you need business insurance, commercial insurance, you can call one of the Berkshire Hathaway companies, biBERK. And I'm actually going to give you the phone number, 402-200-3104, just call -- so 402-200-3104. And the experience is incredible because it's not just a chat. It's a voice that is anchored to your trusted context and that can execute across our deterministic applications. But anyways, I give you a bunch of websites, et cetera. But let me tell you one story of some of the agents that are working in the enterprise that people don't see, big digital platform company here in the U.S., 45 million AWUs is one of our largest, grew 14x. We started this 6 months ago. In Q2, the AW user consumption grew 14x, 14-fold. And what it does is they call it the activation agent. They go to all the merchants that are already registered with this platform, but they are not transacting. They're not getting money from the merchants. And the agent has 1,500 interactions every day, getting these dormant merchants alive and then kicking and then generating revenue. This customer, for instance, was one of the customers because we're meeting them where they are with pricing. They didn't want to buy upfront and do a big thing. They just wanted to try and see the value. So now, Marc, we are negotiating either -- we're giving 2 options, either an outcome-based deal. I mean we're talking -- I mean, this is a $40 million customer for us. So it would be a monster deal on outcome-based or it could be simply an ILA, unlimited agreement with millions of...

I think that's the most important thing for us. I mean I think that we've heard so many companies say, we're doing outcome pricing. We're doing this pricing. We're doing that pricing. We're just too big. We have to do it all. And so we've built these new flexible pricing schemes that let our customers choose the price that they want. And we're going to get more and more into that zone. But this last thing that Miguel said that some customers want business outcome pricing, that's very exciting, and that's never been true before in enterprise software. And Miguel, one more huge announcement we had in the quarter was that Miguel is now our Chief Operating Officer. Congratulations, Miguel.

Thank you.

Our next question comes from Gabriela Borges with Goldman Sachs.

I think this follows nicely from Elizabeth's commentary on the different types of pricing models. If I listen to what Xero and Legora and Replit is saying, you've got some customers that are using the Agentforce stack. You've got some customers that are going Headless and now you've got the Claudeforce announcement today as well. My question is a little bit on the economic value to Salesforce from these different types of cohorts. I know you're still figuring out monetization on Headless. Do you think in steady state, you'll be able to capture the same type of ACV from customers agnostic of whether they do Agentforce or whether they do some sort of Headless configuration? And then any early reflections you can share as you progress on figuring out monetization for Headless would be very helpful.

Maybe I'll start, Gabriela. It's a great question and even going back to Alex's question as well. We feel really comfortable with -- like you said, we're working through Headless monetization. But just to further double down on Marc's point. What we ultimately think is predictability and flexibility is what's important to customers. And as Marc said, they're going to buy a lot of different type of ways. I think most importantly, though, we think with our new platform, AIforce, we really are going to unlock the potential for knowledge workers in great ways. So I think that's going to be pretty impressive. The other thing is the way we're delivering this is through our premium upgrades that we also talked about. So they're going to get innovation in the moment. That is an early stage for us relative to our installed base. So our opportunity to continue to upgrade our customers to those premium additions that gives them instantaneous access to this innovation is an amazing future opportunity for us. So we feel really comfortable with the monetization strategy that we have and most importantly, the flexibility that we're giving our customers that allows us to capture that.

Quick thing. The AI opportunity, you can see, first, augmenting employees. That's where our premium editions come very handy because when you have -- when you are on one of those premium editions, you basically have a limited usage to augment yourself as an employee. And then the customer-facing use cases, which is monster. This is the digital labor world. It's monster. That we monetize with ILAs with Flex Credits. And here, we meet customers where they are in their journey. Sometimes they want to buy as they go. Sometimes we just charge for overages. And many times, they buy upfront a bunch of credits. I think AI services is going to increase the demand across the board. What I can tell you is every -- and we are measuring this, we're going to give you an update in Dreamforce, but we started last year. Customers that start the agentic journey with Salesforce, on average, they are already at double the AOV with a perspective of nearly quadrupling 3x to 4x the AOV. Think about this. The only thing that I need to do is to convince every single customer, and that's why Marc is on the road from time to time, meeting customers and convince them to come like he did with David Friedberg, to come with us in their agentic journey because once they make the decision, double, triple, quadruple the AOV with us.

Yes. And I think that, that's what's really key. I think your question is so good, Gabriela. I'll tell you why it's so good because I think that if you would ask us a year ago, we'd be like, well, we don't really know. But I think now what we see is, wow, all this new action on the network, call it, agentic action, new user interfaces, new applications, it's just a lot more activity on our service. I mean the amount of action at Salesforce on our service, the value that we're adding, the actual value that we can give to our customers is immense. So have we fully optimized that yet? No way. We're still trapped in some ways in old per user pricing models. But the opportunity to build much more aggressive pricing to really represent the value that we're offering our customers, I think, is enormous. And Miguel is really at the very beginning of what I think will be one of the most exciting journeys he's ever been on.

Only 5% of the knowledge workers that use sales and service have upgraded to the higher-end editions. We get a 60% to 80% premium. So imagine.

Yes. And I think that's a major -- so if you want Claudeforce, if you want Headless, if you want all these value-added agentic editions and capabilities, you need to move to our premium edition, which is what's going to give you the power to fully operate inside your enterprise and deliver this high level of capability and unleash the huge amount of value that's been trapped for so many years. I hope that makes sense.

Our last question comes from John DiFucci with Guggenheim Securities.

Miguel, I know you've gone through the math of how the subscription net new AOV to revenue works. And we agree, it's math. But there are 2 things that Robin said that I think are really important to that. And one, net new AOV growth is the strongest it's been in 4 years. And two, you had near record low attrition. Those 2 things help that math work. We know that. Can you better -- I guess, help us better understand what's happening underneath those statements? How stable or sticky is that foundation of your recurring revenue? And more importantly, how should we think about that going forward? Because Marc's talked a lot about the so-called SaaSpocalypse and he's -- and I appreciate that. That was -- actually, I don't know, probably not fun, but it was always interesting.

Thank you, John. Thanks for your empathy.

But if you follow through on those statements -- but if Salesforce follows through on those statements and that math, both low attrition and strong new business growth, that term is going to be part of history, Marc.

You missed the third leg of the stool, though, John. You didn't say a new value added for customers. I think that the key is 3 things. Yes, it has to be about low attrition, okay, and high net new AOV, very important. But the third thing that we have to do with this AI is deliver this new value added that's going to bam, bam, bam, offer all these new capabilities. And I'll just come back to what we said, whether you're using Claudeforce or you're going to see the new version of Slack, I'll just go into it a second, also has an incredible surface. And this idea that all of a sudden, these kind of things that sit kind of theoretically at the top of the stack can dynamically build for you these applications. So you're going to work with it and you're going to say, hey, I'm managing this part of my business. it involves these customers, these products, these competitors, this technology and bring this together to me in a map and a this and a that. And where you used to have to take months or years to build very complex, very dynamic applications that look like they were built in. I'm not going to get too geeky on you, but like, React, like a very complex user interface. All of a sudden, that is what the AI is really good at. And we're doing the heavy lifting down below, the sharing models, the business models, the security models, keeping it safe, keeping it controlled, keeping the data where it needs to be, making sure the wrong person doesn't see the wrong data, that kind of thing. But then that idea that we can offer a lot more value. So it's those 3 things all coming at once. And that is what our -- that's what our hope is, is that we will offer more value for our customers and unleash trapped value and that, that's going to give us this huge leg up. And that last thing that Miguel said that we're moving to not just kind of outcome-based pricing, which is we completed this many phone calls, therefore, give us $1. We want to be able to say, no, we improve revenue by this much. So give us $2 because we made you $20 or we made you $40. And I think that, that's like the next generation of enterprise software that is more than outcome-based pricing. And there's other enterprise software companies that are out there that are kind of doing well. They work with sometimes mid-market companies and get huge prices for their products because they've basically been able to write an outcome deal like if I can generate this much more revenue for you, you have to give me a percentage of it. Whoa, you could do that at scale now that you have this kind of thing. And you don't need a bunch of FDEs and engineers and all that to do that because that's what the AI is really good for up here at this top level. Does this make sense what I'm saying to you?

You know what, Marc, it makes absolute sense, but -- and I really appreciate it. But I think you'd agree with me that even without that, the way Salesforce stock and some of your peers have been trading, they are not even looking at that. They were just afraid things were going to deteriorate into something..

They're not looking at it. Right. Well, yes, take the value of Slack. Obviously, I get a call every day from somebody who wants to buy Slack. Hey, take the value of Slack. Then take the value of our Anthropic stock. That's been like half our value of our -- forget our cash flow or our customer base. That's why I said, Robin, go try to buy as much back, as much Salesforce stock as you can. And I think we got a lot of stock at a good price.

So dangerous...

Well, you're on your way. This tonight made a big statement.

Keep guiding us, John.

On the confidence about the future, I mean, H1 -- H2 last year was a great net new AOV growth semester. We knew, Robin and I, we partnered together. We knew that for organic revenue to reaccelerate as we committed to happening now in H2, we had to continue with net new AOV growth outpacing AOV growth. That was our obsession. We aligned the whole company this fiscal year, compensation plans, every role. H1 net new AOV significantly growth outpaced AOV growth. We've already raised the guidance. We've already committed to the revenue acceleration organically in Q3. The momentum is there. We feel very, very strong. The demand environment is very, very good, very strong. Our pipeline are at record levels. We have more opportunities to monetize that we are not even putting in the pipeline. We have the capacity. Thank you, Marc. You pushed us to hire a lot of AEs when things were a little bit rocky.

Somebody's got to call these customers besides me, Miguel.

I know I do some calls also. We have the capacity and we have the innovation, we have the products. So if you think the demand is there, and it's going to get even better with the AIforce. And the supply, which is for us, supply is capacity, distribution capacity, which we have hired more than anybody else. We still had to hire 1,200 more AEs before the end of the year. We are now hitting 15,000 AEs. And the innovation, we have the best products we've ever had. Most of it organic. We've made some tuck-in acquisitions to enlarge our TAMs. We are very confident. Definitely, we are committed to the H2 revenue reacceleration. That's already math. Q3 is math, Q4 is nearly math. But we are committed in sustaining that acceleration, and we're going to hear more at Dreamforce about fiscal year '28...

And I think even to add to that, Miguel, is if you take a look, particularly at sales and service, we're seeing durable growth in seats, right? So that's the fundamental proof point is that everything we're doing is amplifying our entire platform.

AI is helping us.

It's amazing progress.

It's amplifying the need for trusted context and deterministic execution. Very clear.

Perfect note to end on. Thank you, John, and thank you to everyone for joining the call. We will be hosting a webinar on Tuesday to deep dive on our customer motion and adoption of AI with Bill Patterson and Connor Marsden, and we look forward to seeing you all over the coming weeks and at Investor Day at Dreamforce.

Thank you for joining. This concludes today's call. You may now disconnect.