Good day, ladies and gentlemen, and thank you for standing by. Welcome to the Salesforce Q1 Fiscal Year Earnings Conference Call. At this time, all participants are in a listen-only mode. Following management’s prepared remarks, we will host a question-and-answer session and our instructions will be given at that time. [Operator Instructions] As a reminder, this conference call is being recorded for replay purposes. It is now my pleasure to hand the conference over to Mr. John Cummings, Senior Vice President, Investor Relations. Sir, you may begin.

Thanks so much, Brian. Good afternoon, everyone, and thanks for joining us for our fiscal first quarter 2020 results conference call. Our results, press release, SEC filings and a replay of today's call can be found on our IR website at www.salesforce.com/investor. With me on the call today is Marc Benioff, Chairman and co-CEO; Keith Block, co-CEO; Mark Hawkins, President and CFO; and Bret Taylor, President and Chief Product Officer. As a reminder, our commentary today will primarily be in non-GAAP terms. Reconciliations between our GAAP and non-GAAP results and guidance can be found in our earnings press release. Some of our comments today may contain forward-looking statements, which are subject to risks, uncertainties and assumptions. Should any of these materialize or should our assumptions prove to be incorrect, actual company results could differ materially from these forward-looking statements. A description of these risks, uncertainties and assumptions and other factors that could affect our financial results are included in our SEC filings, including our most recent report on Form 10-Q. With that, I hand it over to you, Marc.

Okay, hey, thanks so much, John, and thank you everyone, for being on the call today. I am sorry I'm a little bit late here. I was working on Kramer and that will be on in 45 minutes. So, let me just say, first of all, we are just happy to share that revenue in the quarter rose to more than $3.7 billion, up 24% in dollars and 26% in constant currency. And in Q1, we delivered nearly $2 billion in operating cash flow, up 34% year-over-year, and I just want to congratulate our entire team for these cash flow numbers because they are just phenomenal. For fiscal year 2020, we're guiding to $16.25 billion at the high end of the range, representing 22% projected growth year-over-year, and that's up $200 million from 90 days ago when we had our Q4 earnings call. No other enterprise software company of our size and scale is growing at this rate. Just last month, IDC Worldwide Software Tracker ranked Salesforce the number one CRM for the sixth year in a row, and I'll tell you that is more important than ever, especially so many of our customers are going through these tremendous digital transformations and we all know every digital transformation begins and ends with the customer. And when I'm with these CEOs all over the world, this is really front and center in their mind. It's probably as exciting to them and it's important to them as it was to CIOs who were buying for Y2K, which is almost 20 years ago. I think the digital transformation remains just a huge growth opportunity for our entire industry. And it's not only that, in 2018, Salesforce gained more CRM market share than the other top vendors combined, 15 top vendors combined, that's amazing.…

Thanks, Marc. Thanks, everybody, for joining us in the call today. As Marc said, we have never been positioned for the future better than we are right now. We delivered strong revenue growth in the quarter and we're seeing great momentum across all of our clouds and all of our industries. In fact, for the first time ever, sales cloud – Service Cloud exceeded $1 billion in revenue for the quarter, becoming our second cloud. That is pretty awesome, right? That is admittedly.

$1.25 billion for Service Cloud, you know a lot of these other cloud companies that we read about all the time, they're not even doing $1 billion quarters in their VIM, service clouds, congratulations.

No. It's pretty amazing. So it is becoming our second cloud, as Marc said, to surpass an annual revenue run rate of $4 billion, which is pretty incredible.

It is pretty awesome.

And MuleSoft, by the way, also had an outstanding Q1, capping off a record first year in celebrating its anniversary here as part of Salesforce. Now, we are well prepared, as Marc said to deliver on our FY 2020 goal and also our goal of $26 billion to $28 billion in revenue for fiscal year 2023. So we're all excited about that. Quarter-after-quarter, we continue to take share and outpace the competition. I think that's pretty clear. As Marc alluded to, we have been meeting with CEOs around the world and the common theme that we're hearing is the importance of transforming their customer experience and the value of providing a 360-degree view of the customer. And that's something that Salesforce does better than anybody, and that's why we continue to see massive demand for our solutions from both new customers and existing customers across the world, every industry, every market segment. And you can see this, it's in our results, 25% year-over-year revenue growth in the Americas; 27% in APAC; and 32% in EMEA in constant currency, very, very proud of those results. Now a great example of a customer who understand the importance of transformation in the customer is Dell, who's really done a fantastic job in their transformation around customer experience. Dell is a long-time customer, they're a strategic partner. In the quarter, they expanded with us to deliver more automated and intelligent customer service experiences with Einstein Bots and predictions and Next Best Action, very, very important. In Q1, we've also built and strengthened relationships with some of the leading companies around the world including Tokio Marine Holdings, one of Japan's largest insurance providers. They're standardizing sales and service and marketing on Salesforce which is very, very cool. And they also were deploying Financial Services Cloud…

Well, thanks, Keith. And as you've heard from Marc and Keith, we're pleased with our first quarter results, delivering strong revenue growth across each of our clouds and geographies, year-over-year operating margin improvement and a record quarter of operating cash flow. Let me take you through some of the details for Q1. First quarter revenue grew 24% in dollars and 26% in constant currency. As you can see, we experienced FX headwinds in Q1, which on a dollar basis represented $61 million or two full points of growth year-over-year. Our industry-leading product portfolio continue to deliver strong subscription and support revenue growth in U.S. dollars year-over-year. Sales Cloud grew 11% in U.S. dollars; Service Cloud grew 20%; and this quarter, as noted, eclipsed the $4 billion annual run rate. Marketing and commerce grew 33%. Platform and Other grew 46%, including approximately $140 million in subscription and support revenue for MuleSoft, of which 55% is treated as term license. Keep in mind, the FX headwind for total revenue affected each of the clouds on a similar proportional basis. Driving into MuleSoft a bit more, we continue to execute well with MuleSoft contributing $170 million for total revenue in the first quarter. While this is our final quarter of discrete revenue reporting for MuleSoft, we intend to provide additional color on MuleSoft going forward as appropriate. Our renewal rate remained healthy in Q1 and dollar attrition continues to remain below 10%. In fact, our attrition rate continued to improve modestly in the first quarter year-over-year similar to the year-over-year improvement in attrition that we saw last quarter in Q4 2019. Q1 GAAP EPS was $0.49 and non-GAAP EPS was $0.93. Required mark-to-market adjustments of our strategic investments benefited both GAAP and non-GAAP in the first quarter by approximately $0.27. Turning to cash…

Thank you, sir. [Operator Instructions] And our first question will come from the line of Heather Bellini with Goldman Sachs. Your line is now open.

Good morning. Thank you so much for taking the question. I had a couple. Marc, I was wondering if we could spend a little bit more time on MuleSoft. And if you could just share with us some examples of how it's helping you expand your reach within your existing customers. And any success you might be able to share about how it's brought new customers into the Salesforce fold? And then I just had a quick follow-up for Mark Hawkins. Just -- you mentioned the cRPO that you -- the headwind in the quarter from FX. Were you expecting -- could you share with us were you expecting an FX headwind in the quarter for cRPO because that's where we're getting things as well? So thank you.

Well, thanks. Let me just check on that just briefly. And I'll tell you right now, we really pivoted our entire company into something that we call Customer 360. It's a pretty hard pivot for our company, and we're so excited about this opportunity, and a lot of it is because of tremendous momentum that we've seen over the last year with MuleSoft. And this idea that what our customers want us to do is to be able to take everything they're doing in regards to their customers. So that is their sales, their service, their marketing, and their journeys, their commerce and their customer engagement systems, apps they're building, APIs that they're building for developers to integrate with those customers. All the analytics, custom applications by industry, the communities, the learning and reskilling systems that I mentioned, and the employee experience as well. And to bring it all together, using all these amazing technologies that you know are becoming so important to us like blockchain, AI, whether it's vision or voice, it's incredible what has happened just in the last two years or three years, put it all on a phone, deliver it all as a programmatic capability, make it secure, and then wrap it all together, put a bow on it and call it Customer 360. And we're the only ones who are really trying to do this. It's kind of interesting because as I meet with customers all over the world, and in this quarter, I've been basically nonstop on the road. I've been in Japan, I've been throughout the United States, I've been through Europe, and Keith as well. And when we basically – come back and go “wow,” this is what all these customers are trying to do and this is really our vision. And what has accelerated it for us, and our ability to execute it and yet it's a hard tidbit for us is MuleSoft because MuleSoft has given us the ability to come into the customers and say we're going to bring in everything you have into that 360. We're not going to be a silo, we're not going to be all about this application that we're building that our platform is giving you the ability to connect all of your systems together into one. And so, so many exciting customer stories around that that I could touch on, but Bret, do you want to just kind of go a little deeper into that vision.

Yes. I mean, it's actually a great time. We just had our TrailheaDX Developer Conference in San Francisco last week, and MuleSoft was really highlighted. One of the stories that was on stage, and the keynote ASICs, they really capture that vision of Customer 360 that Marc was talking about. In that story, we were just talking about that ASICs was building their mobile app and their e-commerce experience, and as Marc said, [indiscernible] customer 360, so every ASICs customer has a personalized one-to-one experience. It wasn't just about our technology, it was about the order management system, the on-premise systems, the legacy systems, and all that data is trapped. And if you talk to the CEOs who are trying to do these digital transformations, they are trying to create those next-generation customer experiences to integrate with smart watches and smart speakers and smart TVs and smart thermostats. Their barrier is the legacy systems that are data trapped in legacy systems and MuleSoft has been such an accelerator for that vision technologically, which is why if you walked around the floor in TrailheaDX last week, MuleSoft was on everyone's mind. We launched this product called MuleSoft Community Manager, which enables companies create ecosystems around their APIs. APIs are becoming the lingua franca of how companies communicate with each other, and you can see really the convergence of our technologies and our Community Cloud and the API orientation of MuleSoft I think really transforms the way companies are thinking about the data and thinking about integration strategically.

The another thing that really comes across when we're talking about that, Bret, is this vision of building a Customer 360, and much of the story that happened just last week where I was with a customer at a lunch, and we’re talking about everything you just said but they're concerned because maybe they are going to make a decision about what their social implementation is. Maybe they're making the decision about their customer service call center over here, maybe they're making a decision around their marketing systems or their sales force or their apps. They want to bring it all together. They need to be able to have a unified customer view. So, is that a daunting challenge for these companies or how are you going to make that easy for them?

Yes, it is. Let's take e-commerce as an example. We were just talking about ASICs. If you are a modern retailer, it's not just about making a storefront anymore, you have to integrate with Pinterest and Instagram, you have to be able to show where your customers are, and that's evolving day by day, week by week, month by month. The MuleSoft team will tell you, MuleSoft is a technology that increases the clock speed of digital transformation. And I think what I hear from the most strategic Chief Digital Officers and CEOs is, their focus isn't just deploying a solution, it's making sure that the pace of integration as a company increases. And I think fundamentally that is more profitable.

Okay. And unfortunately, Keith just left the room, Mark, do you just want touch in a little bit and give us some fill on MuleSoft color and how important this been to company?

Well, for sure. I mean, MuleSoft has been just a great offering for us. It's a great customer response. We're super happy with it, that's for sure. It's been great to customers who have them. When we talk about our entire Customer Success Platform and how this is going to helping us more enable that. So that is more positive marketing. The only thing I might touch on is the second question that had been asked regarding the RPO, cRPO in particular. And we did incur the $100 million FX headwind. This is clearly significantly incremental to anything we would have expected for sure. And the only thing that I would like to call out, and we talk a lot about as a management team, we're looking today on a hunt for $200 million at our revenue level for FX headwind this very moments. This is clearly something different that's happening. What I'm pleased with is we're able to absorb this and still deliver our fiscal year high-end guide number of 16250 or 22% growth this year.

You touched on this a little bit in your script for foreign exchange, but we have gone through foreign exchange environment making it really heavy for us. Like how much foreign exchange headwind do you have for the year?

For example, in the first quarter, we took a $61 million headwind in revenue alone, for example. We have $200 million that we're looking at as a headwind for this year thus far. And I think the good news is we've got that covered within a plan and -- and little place that we can deliver what we deliver with that.

And it's amazing you're going to deliver 16,250 for the year but you're still picking up all these foreign exchange. This thing that I appreciate is our predictive business model, it's really something that we talk a lot with our customers about and that really helps us what is a lot or things I think our investors understand.

You can't predict foreign exchange very well, which is hard to – that’s what Marc was suggesting that and I would second that as well….

Backing agreement, technically keeping together.

I don’t know – something is not working. I am not saying enough.

Okay.

Thank you. And our next question will come from the line of Karl Keirstead with Deutsche Bank. Your line is now open.

Thank you. Marc Benioff, I wanted to ask you, I think everybody on this call realizes that it's -- there's a little bit more macro uncertainty out there, but I wanted to ask whether as you and Keith and Mark Hawkins sat down to set the guide for 2Q and the full year, whether you're assuming any broader spending environment change for Salesforce? Thanks very much for any comment.

I think that's a really good question. I mean I'll just give you my -- I mean, I'm not an economist. Everyone on the call knows that. I'm just out in the field talking to customers like all of you are. And I've been all over the world the last 90 days and I've talked to hundreds and hundreds of customers face-to-face. And I would say that this is -- we're still in a very strong economy. Maybe this is not 2018 economy, but it's a 2017 economy. I think last year, of course, we have that radical crazy acceleration because of the tax cuts, but there's still a strong buy-in emotion by all these CEOs. But I will say that I think they do all have some anxiety around what's going on with this trade situation. And even in a customer that I was with as early as last week, they -- I think are not very happy with how that could potentially impact them, but I don't see it coming in on the economy right now. Now, we don't do business really in China, so we're not a good company to talk about that kind of trade situation as these trade things don't affect us. We're mostly free of that. But when we look into the customers' eyes, we're always like saying to ourselves, are they buying? Are they investing? And the thing that hits me and this is where I am, and I'm going to -- I'll let Keith talk about this, again, which is that I have just been really impressed with how every CEO and really C-suite that I'm talking to is actually quite obsessed with digital transformation. And I think they all see the tremendous revenue growth opportunities now from these new technologies. Maybe…

So, many, many points here. None of us are economists, Mark that we have to anybody in the conference but that being said, I do think we're in an enviable position for the company what's going on with digital transformation around the world. I wish we could return from EMEA and I was with CEOs from financial services institutions of the U.K., France, and Italy and they're all talking about digital transformation and the customer experience and the importance of providing that customer experience and customer loyalty, and providing higher levels of service with our technology. I was also with the CEOs of few retail companies in the U.K. and France and before I left for the United States, and obviously, retail is a challenged market. And these companies are reinventing themselves and the experience they have at least with the CEO with the largest companies in the world, and he's talking about a direct relationship directly with a patient for the drugs that they're bringing to market. And these are things that we couldn't think about two years ago, three years ago, four years ago or consumer packaged goods companies begun with the largest CPG companies in the world, I was sitting here, talking about how that CPG company gets closer to their end consumer and how they can optimize their own retail execution where there's so many possibilities here. And Marc nailed it. I mean the CEO [Indiscernible] has become a Chief Digital Officer, Chief Information Officer and that's why the company keep coming to Salesforce. Because we really are the only company that can provide this capability and this 360-degree view of the customer. This is the Holy Grail. Marc and I have been in this interview for quite a while, this is the Holy Grail for customers, and we're in a great position for them.

When you look at customer's ability to have full effects of this technology. Where are they? Are they at this point really able to see this technology and deploy it? Are you seeing that transformation? Or is there still technology transfer issue?

Well, there's many, many companies, I think are in very early days. In fact, if you talk to one of our largest consulting partners, they'll tell you less than 20% of their strategic customers have been engaged in the digital transformation, but there's a lot of room for them in the marketplace. Going back to the first question about MuleSoft, who would've thought that a CEO would be thinking about integration and the importance of data being strategic to their transformation. And that is the value and the beauty of what MuleSoft brings to the table. So, we have an opportunity here again around this digital transformation and one of the beauties of a product like Trailhead and My Trailhead is helping these companies through their transformation and scale them up with modern technology because the modern worker has to have modern skills. And that's what Trailhead and My Trailhead really provide the customers. So we really are coming out with an amazing innovation at the right time to satisfy the needs of these customers [Indiscernible].

Great. Thank you.

And. Thank you. And our next question will come from the line of Derrick Wood with Cowen and Company. Your line is now open.

Great. Thanks. I guess for Keith. Headcount adds in the quarter were quite strong for Q1, and up 24% on a year-over-year basis. It's almost the highest in two years. So, are there any areas you would highlight you're accelerating investments whether at certain function, geography or product area? And I guess, as a follow-up, since you're getting so large and almost 40,000 employees, can you just touch on how you ensure you continue to manage onboarding and the threshold and maybe how attrition is tracking these days?

So, thanks for the call. Look, I think you know that we've got a very, very strong international strategy, so we've invested significantly globally, but certainly outside the United States as we continue to take share. We've obviously made a commitment to our industry strategy so you continue to see a verticalized with our product, whether it's our customers and our partners and our headcount as well. MuleSoft, of course, is certainly a growth area for us, it's our core cloud. So, there's a lot of opportunities for us to make these investments. But at the end of the day, all the investments that we make rotating around making sure that we're driving success for our customers. And when we think about on-boarding and as we bring in all these new people, one of the advantages that we have in the marketplace is that we have this amazing technology called Trailhead. And we -- all of our employees get upskilled using Trailhead. And it allows us to get these people hitting the ground running a lot faster than you would say through traditional learning system. So, we will continue to invest internationally and we'll continue to invest internationally in our key markets, in our international geographies, of course, in the United States. We'll continue to invest in our customer success because at the end of the day, the customer success is what it's all about. That is an amazing transformation under Brian Mill in our customer success organization and we'll continue to leverage Trailhead which I think has been very, very important to us. In fact, I would encourage all of you to go ahead and go to our website and try Trailhead and see how it can change your life. How's that?

Thank you. And our next question will come from the line of Kirk Materne with Evercore ISI. Your line is now open.

Thanks very much. Keith, I actually wanted to follow-up on -- your comments around myTrailhead, especially as it relates to the comment you had on Accenture. Can myTrailhead become a force multiplier for you from a go-to-market perspective, especially in places like Europe and Asia where you might not have the reach historically? It seems to me that, that could be a potential way for you guys to accelerate even faster in those markets where you have the demand but maybe not the people on the ground to go capture the demand. So would love just kind of your thoughts on that. Thanks.

Yeah, let me answer this and then I'm going to pivot and ask Bret to comment on it from a broader prospective. Look, as Mark and I go around the world, every CEO has this something that is top of mind besides digital transformation. And that is around their workforce development and their reskilling. That's why myTrailhead is so powerful. When you think about the digital transformation that these CEOs are going through, whether it's in the United States, quite frankly, or whether it's internationally, responsible CEOs were thinking about how do they absorb this amazing technology, how do they reskill their workers as they think about digital transformation. How do they act responsibly from a social perspective because if you think about it, these CEOs, they're in charge of tens of thousands, hundreds and thousands of people, and they care about their people? And that's where myTrailhead is an excellent example and an excellent solution, not just how they can scale their people up on this modern technology, but also to prepare them for this modern world. And we see this again everywhere in the world. And we have special programs with companies all over the world to talk about how they reskill the workforce. I mentioned in the opening comments the meeting I had with the CEO of Telstra and his executive team and how concerned they were about the modern reports and what they wanted to do with our reskilling their workforce. Marc and I have the same conversations with CEOs all over the world. So myTrailhead is a force multiplier. It is so important on so many levels when you think about modern skills and we're very, very excited about that. Bret, do you want to comment more from a product perspective?

Yeah, I'll bring up this TrailheaDX conference because I think, Keith is talking about is really came out strong at that event. One of the women that we highlighted in this event was a woman named Angela Mahoney, she runs a certain vision called RAD Women which it’s her condition to train women to become experts on the Salesforce technology in just 10 weeks and get them into the Salesforce ecosystem. This is entirely done by independent organizations who are just trying to help people with this, big problem of workforce development and empower people to get into the technology ecosystem. And what's incredible about it, at the end of this conference, we still need to bring into I think 100 something cities, but that wasn't us, what we did is, we put all of our content in a box and our ecosystem, our community is going to put on these events because they want to spread the word about the opportunity of this technology and the opportunities at Trailhead. That's exactly Bellini mentioned in her question, which is our community is spreading the word on our behalf because there's so much opportunity on the other side. It all comes from the completely ablative view, so we really think the Trailhead is one of the most significant differentiators of our platform. Our community is helping to teach other people about native technologies. It is also helping us with findings of our result that are helping I think a lot more members of our society benefit from the economic case of technology which is incredible opportunity for the world.

Thank you. And our next question will come from Tom Roderick with Stifel. Your line is now open.

Hi guys, good afternoon. Thanks for taking my questions. So I know you've been getting a lot of questions this quarter just around not just the general environment, but also some of the strategies related to the install base and how you're handling renewals. I'd love to hear beyond just what is happening and what you're doing with, but what is reported strategy as you go to market, and this is probably a good question for Keith, as you think about the role of renewals and customer success with respect to the broader portfolio, how do you approach that customer? And is that philosophy changing at all? Thank you.

So thank you for the question. Look, I think you know from our business model, the importance of renewal, that's why customer success is one of our most important values. We have entire organization, the customer success team that is focused on success, but it goes beyond the customer success to admit a cultural thing. I believe amongst the 40,000 employees we wake up every day, having a focused on customer success. So renewals, which are very, very small, and our attrition is excellent. I mean it's unprecedented, particularly for a company of our size and scale. That is obviously an indication with our customer satisfaction. Now we have doubled down in this transformation. We're all making sure that our customer experience is second to none. And what's interesting about that is if companies become a large companies of our size, they forget they are focused on the consumer. This is a company Salesforce that since day one, we’ve benefited to driving successful customers. And a lot of companies along the way, they just loose their focus on the customer. And we have doubled down and renewed our focus on the customer. And again, part of that is renewals. But it really is about providing an incredible experience, a seamless experience at every single touch point that the customer have. And that's why Gartner recently recognized Salesforce as an incredibly strong company as it relates to customer experience, giving us that recognition. They know what's going on the marketplace. And it's -- because it's part of our culture, we're dedicating ourselves to it and we're not going to lose who we're, whereas other companies have made that strategic mistake along the way.

Thank you. And our next question will come from Alex Zukin with Piper Jaffray. Your line is now open.

Hi, guys. Thanks for taking my question. Two really quick ones. Maybe first for Marc, you mentioned some Salesforce reorganization and the fact that didn't any impact on current RPO this quarter. Can you maybe touch on what kind of reorgs or what are you doing this year from a strategic go-to-market perspective around the sales team that's little different from last year? And then maybe just given the continuous mention around Trailhead and talent as being important strategic differentiators, have you given any thoughts to expanding your role in the talent kind of market from organic or inorganic matter?

Hi, Alex, this is Keith. Why don't I take the question. So look, at the beginning of the fiscal year, we made some adjustments. You know we periodically do that and we do it to take advantage of the market opportunity that support the long-term growth plan that we have that's why we make adjustments. When you think about the endgame here, these decisions are really about getting close to our customers, right? And that is about driving the highest level of our customer success. Any of these adjustments that we made, they are essential, they are important and strategic in fueling our long-term growth which has been exceptional, as we know, at the size and scale. And we are very optimistic about where we are in FY 2020 and the demand that we are seeing in the marketplace and we're excited about where we're going with these adjustments. So we feel strongly about where we are.

Thank you. And our next question -- go ahead.

I just wanted to touch a little bit on the part of that employee experience. I just think and I think Bret should probably touch on this too which is this is really become I think a critical part of Customer 360 is that the employees inside of our customers, they need to have a good experience and have access to all of those customer information as well. And probably a great example this quarter was Southwest Airlines, since actually long-term customer of ours, he has been using our Service Cloud to deliver amazing customer service experience, and we've really enjoyed working with them. But now, Southwest is really turning to this employee experience. And they use our communities product and they use Service Cloud and they use a centralized HR help desk for 60,000 employees to check their benefits, manage rotation time and questions via chat and also in a mobile device. I don't want to think in any way that we're going into HRMS or anything like that. This is really something that's very much enhancing the customer experience and regards to employee experience and the interception between employees and customers. And there's many areas where this is touchdown for us. It could be our employee portal that we've provided for our customers, it can be provided in this HR help desks, it can be the integration of the customer information into the employee collaboration system and it's one of the key reasons we acquired Quip which has been just continues to be a tremendous success at Salesforce. And Quip is all about getting employee productivity and the productivity up in collaboration. And Bret, do you want to handle your vision here on employee experience and all the things that you're doing in our product to enhance the employee's experience with Customer 360?

Yes. Whether you're in the airline industry or the hotel industry or the retail industry, the most important thing is you're empowering your employees for really touching the customer community and the customers provide that Customer 360. And really the words that I hear, time and time again, from CEOs is around enablement. How do I help my employees through this transformation, this digital transformation of technology and it's not just about the technology, it's about the human beings going through that change. So that's why we have things like myTrailhead, which speaks of learning platform that Keith and Marc talked about. They enabled something that you did for your own transformation. That's why Quip for Salesforce which is embedding productivity and collaboration into every single one of our products. And we think it's so important really to focus on this trailblazing employee and not just the technology and have enablement strategic capability of our platform.

Yes. I will just add that I think one of the key things, and I'd love your take on this Bret, is that when we're talking with our customers and when we're talking to specifically the C-suite positioning ourselves, one of the things that I always say specifically is what we need to understand, we only have really one word in our company and that's customer. We're just here to do that for you. We're not going to do the HR fees, we're not doing the financial fees, we're not doing all these other things. We’ll never do that as a company. What we do this -- we got but one of the things after 20 years I've been focused on this word customer and it has morphed, it has changed, it has evolved. When you look at the Customer 360, approach is very different, of course, where we were even just 10 years ago or 5 years ago. So how do you see that intersection between employee and customer and where you see that transformation going?

Mark, I think the main word I am thinking is stakeholder. When you think about what it means to provide a Customer 360 now surrounding everyone engages with your customers with the right information. It might be a pharmacist, it might be a doctor, it might be a gate agent, it might be someone, a the customer service agent talking on the phone with your customer and we really even make sure we're serving every stakeholder that makes up that Customer 360 which is why the employee is a key constituency in providing us. But to me, it doesn't really deter from that those become the customerswhether it's helping you unlock your data for that Customer 360 through MuleSoft or enabling your employees with Quip and Trailhead, it’s all about enabling this digital transformation to start presenting to the customer.

Well -- and [indiscernible] so I thought I'd really be remiss if I didn't say that one of the key players on our team is here, what Amy has really given us is a light on privacy and the security of our data and making sure that our customers have that privacy because when you take all these Customer 360, Amy, how do you see that evolving over the last quarter or two in regards to privacy which has been a major shift going on. I think worldwide, certainly going through the GDPR shift, where are we going with that?

Sure. Thanks, Mark. GDPR, as you mentioned, just celebrated its first birthday. So we are through the first year and I'm happy to have that going on. I think the really the next big step in United States is looking for a federal law. At California, as you know, passed the CCPA and that's an important first step, but with the all Americans regardless of the code, which state they're in, very strong privacy protection and that's why we've been advocating our IDC advocate for a comprehensive federal privacy law.

So this would be like national privacy laws which speak nationally state-by-state California is the first …

Yes.

… like a domino effect, we want to have the federal government step up and really deliver on national privacy law, is that what you are saying now?

That was one of the real benefits of GDPR. We went from a patch work of privacy law all over Europe to one law that companies can work with as well as all of the systems know what to expect wherever they are in Europe. That's what we need in the U.S. and we need something which really required companies to be transparent about their privacy practices for individuals they have more control of their personal data than they do currently. And also frankly for companies to be held accountable for their actions.

Well, I think that's just an awesome vision. I don't think anything would accelerate our Customer 360 vision more than having that in the United States as Europe. Thank you for that.

Thank you. And our next question will come from the line of Terry Tillman with SunTrust Bank. Your line is now open.

Yeah. Thank you for fitting in gentlemen. My question just relates to as we progressed to the rest of the fiscal year and Customer 360 with the last couple of questions and the answer has been focused on that, how do we help investors in terms of looking at metrics and barometers of success? Is it seven, eight figure deals? Or certain cloud products more likely to be pulled through or cash because of a Customer 360 conversation? Just wanted to learn some more perspective on that. Thank you.

Well, this is Keith. Let me answer that. So if you go back to where we are in this modern age with this amazing technology where there is incredible disruption which is really should bring opportunity and we're really in a growth era. When you think about what's important to a CEO besides taking care of their employees, they're thinking about growth. We're not in the age of cut your way to prosperity anymore, that's a 20-year-old phenomenon. This is really about growth. And the most important thing about growth is with the customer in the center of the world and that means Customer 360. So when we're out there talking with our customers, we're looking for a solution, we're looking for a platform to grow, they want to think about Customer 360. So the way I would think about it is that every CEO has a strategic mission and an obligation to all their stakeholders around growth and success. And it is all about putting that customer in the center of the world. So that's just being that when we were out talking solutions, we will become more strategic, have a deeper relationship with these CEOs and C-suite because we're solving their number one problem. Their number one problem is about growth and putting that customer in the center of the world. So that is the way I would be thinking about this is that this brings Salesforce through a whole new position in terms of this relationships and deep meaning into the strategic strategy with the customers. We also have this amazing motion going on in the organization. MuleSoft, we have been providing the organization, but then some has worked maybe on single one of our clouds, if you will, the sales cloud, the service cloud, the cloud, integration cloud that Bret was talking about a little bit. And then once you have a new logo, then you have this kind of transactional throughput whereas you go to work and make them a multi-cloud customer or a vertical customer or taking on the vertical applications, how do you see that balance between new logos and existing customers and continuing to build market share.

Well, we do have a new logo motion as well as an install base motion, they're both very, very healthy and continue to be a focus area for us. But at the end of the day, we're here to solve these customer solutions and drive success for them. And that means we position the right solution at the right time which may be a particular product or maybe a whole transformation. .:

Thank you. Ladies and gentlemen, thank you for your participation on today's conference call. This does conclude our program and we may all disconnect. Everybody have a wonderful day.