Good afternoon. My name is Victoria, and I will be your conference facilitator today. At this time, I would like to welcome everyone to the Crawford & Company Third Quarter 2016 Earnings Release Conference Call. In conjunction with this call, a supplementary financial presentation is available on our website at www.crawfordandcompany.com under the Investor Relations section. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer period; instructions will follow at that time. [Operator Instructions] As a reminder, ladies and gentlemen, this conference is being recorded today, Monday, November 7, 2016. I would like to introduce Joseph Blanco, Crawford & Company’s Interim General Counsel.

Thank you. Some of the matters to be discussed in this conference call and in the supplementary financial presentation may include forward-looking statements that involve risks and uncertainties. These statements may include, but are not limited to statements regarding the funded status of our defined benefit pension plans, our expectations related to future revenues and expenses, expectations regarding the timing, costs and synergies related to our Global Business Services Center, our acquisition and integration of GAB Robins in the UK, as well as other restructuring activities, our long-term liquidity requirements and our ability to pay dividends in the future. The Company’s actual results achieved in future quarters could differ materially from results that maybe implied by such forward-looking statements. The Company undertakes no obligation to publicly release revisions to any forward-looking statements made in this conference call to reflect events or circumstances occurring after the date of the call or to reflect the occurrence of unanticipated events. In addition, you are reminded that operating results for any historical period are not necessarily indicative of results to be expected for any future period. For a complete discussion regarding factors which could affect the Company’s financial performance, please refer to the Company’s Form 10-Q for the quarter-ended June 30, 2016 filed with the Securities and Exchange Commission, particularly the information under the headings, Business, Risk Factors, Legal Proceedings and Management’s Discussion and Analysis of Financial Condition and Results of Operations, as well as subsequent Company filings with the SEC. This presentation also includes certain non-GAAP financial measures as defined under SEC rules. As required, a reconciliation is provided for those measures to the most directly comparable GAAP measures. I would now like to introduce Mr. Harsha Agadi, President and Chief Executive Officer of Crawford & Company. Harsha, you may begin the conference.

Good afternoon and welcome to our third quarter 2016 earnings call. Joining me today are Bruce Swain, our Chief Financial Officer; and Joseph Blanco our Interim General Counsel. After our prepared remarks, we will open the call for your questions. Our results this quarter continue to reflect the success that we have achieved reducing our cost structure and positioning Crawford to deliver more predictable financial results. Even in challenging market environments like what we experienced in the third quarter where revenues before reimbursements declined by 5%. The largest factor impacting revenues this quarter where a headwind that we encountered from the stronger U.S. dollar. On a constant currency basis our revenues would have declined by 3%. Beyond the impact of foreign exchange this quarter we also saw revenues decline due to the ongoing expected contraction in our Garden City Group segment as we manage through the runoff of two large projects, as well as the anticipated decline of a large outsourced contract in our U.S. Service segment. Despite revenue headwinds our results for the third quarter were very good as we delivered GAAP net income attributable to shareholders of Crawford & Company of $10.9 million compared to a net loss of $900,000 in the third quarter of 2015. Non-GAAP consolidated operating earnings grew 14% to $26.3 million as compared to the year-ago quarter driven by strong operating margin expansion of 160 basis points to 9.5%. Our non-GAAP consolidated adjusted EBITDA in the 2016 third quarter totaled $34.7 million increasing 6% from the $32.8 million that we achieved in the year-ago period. The restructuring initiative that we implemented through 2015 were the primary driver of these strong results which are in fact the best of the year as well as our business segments achieved double-digit operating margins for the first time…

Thank you, Harsha. Companywide revenues before reimbursements in the 2016 third quarter were $277.3 million, down 5% as compared with $293.3 million in the prior year’s third quarter. The Company’s selling, general and administrative expenses or SG&A, totaled $60.3 million, down from $61.7 million in the prior year quarter. As a percentage of revenues, these costs increased to 21.8% of revenues in the 2016 third quarter from 21% of revenues in the prior year quarter. This decrease in dollar cost is primarily due to lower shelf insured expense in the 2016 period. During the 2016 third quarter, the Company recorded restructuring and special charges of $1.5 million or $0.2 per share compared to $11.1 million or $0.15 per share in the 2015 quarter. These charges were associated with the ongoing implementation of the Global Business Services Center, the GAB Robins integration and other restructuring activities in operating and administrative areas around the world. Our net income attributable to shareholders of Crawford & Company totaled $10.9 million in the 2016 third quarter, compared to a net loss of $900,000 in the 2015 period. Third quarter 2016 diluted earnings per share were $0.20 for CRDA and $0.18 for CRDB compared to diluted loss per share of $0.01 for CRDA and $0.03 for CRDB in the 2015 period. On a non-GAAP basis, before restructuring costs and special charges in both the 2016 and 2015 periods, third quarter 2016 diluted earnings per share were $0.22 for CRDA and $0.20 for CADB, compared to non-GAAP diluted earnings per share of $0.14 for CRDA and $0.12 for CRDB in the 2015 period. I will now review the third quarter performance of each of our business units, starting with the U.S. Services segment. Revenues from the U.S. Services segment totaled $56.5 million, down 9% from the $62.1…

Thank you, Bruce. And thank you all for joining our call this afternoon. To conclude I'm very pleased with our third quarter results as the cost initiatives that we have implemented through 2015 delivered strong margin expansion and operating earnings growth. While our results are very good, we have much more to accomplish in order to fully unleash the vast potential that exists within Crawford. We see further opportunities to reduce our costs, better optimize our business structure and more effectively deliver our world class products and services to our customers. This will have the effect of bolstering our margins, accelerating topline growth and ultimately transforming Crawford into a company that can deliver more predictable financial results and growth regardless of the market backdrop. Operator, will you please open the call to questions now.

[Operator Instructions] Our first question is from the line of Mark Hughes with SunTrust.

Thank you. Good afternoon.

Good afternoon, Mark.

Bruce you touched on this just a moment ago, but when we look at your fourth quarter guidance given what you've done through the three months that implies - I'm doing the math right for the B’s $0.09 to $0.14. I think last year in the fourth quarter you were higher than that amount. Is there anything in particular or any unusual seasonality this year that would be impacting that number or are you taking a conservative approach to that guidance?

The fourth quarter can typically be a slow quarter for us. We have had some benefit this year in catastrophic activity and our international results in Canada and the UK and Australia which is trailing off as we entered the fourth quarter. And our expectation for Hurricane Matthew is also modest for the quarter. So I think that those are the primary factors behind it.

Harsha you've spoken quite a bit about the corporate reorganization sort of strategic initiatives. Can you maybe give us a little more detail on what you've got in mind seems like a lot of the pieces potentially in motion how close or imminent or likely are either some sort of strategic initiative on the M&A front or some more aggressive cost actions?

Sure. I think Mark we've got to operate on multiple cylinders at the same time. So the first is I think any responsible management team should undertake a cost review typically as the year is ending to see is there any other efficiencies we can glean from in the way we're doing business on a daily basis. We did that a year ago as I walked in as the interim CEO and we're going through that again just to make sure we capture what other opportunities there might be. And frankly doing a white paper approach and how we spend money is always a very positive thing because it always comes out with some surprises that you might not have caught before. Separately on the strategic initiatives, we have been scanning if you will the insured tech world. And we do believe there can be some potential disruption coming into the claims business and we are very actively looking at various situations where we might choose to invest that might either partner strategically or be part of our suite of solutions. It is still early and it will take us a few more months to flesh this out, but we are definitely poised and focused and it's coming at a good time because we are significantly, financially stronger today than a year ago as you can see in the call we just had, we've paid down a significant amount of debt. We are continuing to grow our EBITDA and taken up guidance a little bit and frankly we are in a position of strength as we go forward and pretty much all our major clients are standing aligned and they're giving me in particular a lot of direct input in terms of where to invest and where to leverage Crawford even more to bring solutions to them.

You had mentioned about perhaps investing as a Greenfield opportunities, some legacy operations that the insurance companies are considering divesting. What are you referring to there?

Yes. I think in the way claims that are being processed, there is more and more automation, lesser human touch, more algorithm driven, so carriers are looking for faster, cheaper, quicker more accurate technologies to be solving some of these claims issues, so that's one area. On the inverse, the carriers are also divesting referred commonly in carrier language as run off businesses but these are legacy lines that they’ve chosen not to continue to either operate, so they divest if you will, to firms either private equity firms and/or firms that buy these legacy businesses. But with that when it moves it doesn’t come with a claim solution. So we are fully intending to play in that market. We've sized the market, we see who the players are and we want to know where we fit in and we're going to make some moves here to start going after those businesses. The third piece very quickly is, we focus very heavily if you will on the top 10 carriers, be it within Contractor Connection, be it within the P&C world but we're now going to go and look very carefully at Tier 2, Tier 3 carriers because they are substantial in size and we can offer solutions particularly we can reduce their loss adjusting expenses. A typical carrier is spending between 8% and 12% in loss adjusting expense that’s a large number. And if we can reduce that by even 100 basis points that really makes an impact for their bottom line and for how they're delivering the solution. So we're looking at all of these areas Mark simultaneously. So I would say that the next call will be truly exciting because some of this will started coming out where we're going to share not only our annual results for 2016 which has been a stellar year but also you'll start seeing some of the go forward activities that we can share.

Your corporate spending this quarter seems like it was up, I'm not sure whether this is confused perhaps by some of the restructuring spending or integration spending, but the $6.9 million was up $1 million sequentially, up $2.5 million year-over-year. Is this the new normal or was that a little elevated in Q3?

It was a little bit elevated. We had some non-recurring cost related to some strategic planning that we've been doing and some professional fees associated with that. So that was the main driver bumping it up.

We did invest in trying to ascertain and outline new areas of growth, so we spend some money in that direction as a Company. And then as well as again to the reinvesting a little bit of the savings that we've got.

Right. The tax rate was also a little bit higher. What's a good go forward number?

I think a good go forward number is about 38% and we were a little bit higher than that in the third quarter, but I think as you look forward 38% should be a decent number. The effective tax rate year-over-year we're starting to come down quite a bit, correct?

Yes. It’s down quite a bit where it was the prior year; it's up a bit where we were in the first two quarters of this year.

In Broadspire, I think the backdrop, the claims environment has been a little more challenging from what I understand, not quite as many workers comp claims out there. Your growth has been kind of a low mid-single-digits lately. How should we think about that going forward? Does the strength of the pipeline give you confidence that last years' kind of high single-digit might be approachable again?

Yes, I think Broadspire, the best way to put it is what we refer to Broadspire internally is the most predictable business. So to begin with we have a very strong pipeline. In fact, Broadspire might have the most sophisticated sales and marketing machine there is inside the Company. So they are pointed north without question. The other piece that's coming out of the gates in an even more whole some way Mark is as you know disability is technically a new business for Broadspire and we had a non-compete that we could not play in that market until about 18 months ago. And the disability market is about $2 billion even a 2% market share. If we gain a foothold or toehold over the next two years that's just a $40 million business by itself, so I believe we're going to see the train leaving the station here quite predicatively. Nothing to be concerned at this time.

Thank you.

Thank you.

[Operator Instructions] There are no further questions at this time. Mr. Agadi, do you have any closing remarks?

I think if we have no other questions it’s being a fairly good quarter. We are ahead of expectations, increased guidance so I’d call Crawford & Company a peaceful and predictable company. Thank you for joining us today. We look forward to discussing our year-end results and outlook for 2017 on our next quarterly call. Good bye.

Thank you for participating in today's Crawford & Company conference call. This call will be available for replay beginning at 6:00 PM today through 11.59 PM on December 7, 2016. The conference ID number for the replay is 90684611. The number to dial for the replay is 1-855-859-2056 or 404-537-3406. Thank you. You may now disconnect.