Good afternoon. My name is Rachel, and I will be your conference facilitator today. At this time, I would like to welcome everyone to the Crawford & Company Third Quarter 2013 Earnings Release Conference Call. In conjunction with this call, a supplementary financial presentation is available on our website at www.crawfordandcompany.com under the Investor Relations section. All lines have been placed on mute to prevent any background noise. After the speakers' remarks there will be a question-and-answer period. Instructions will follow at that time. (Operator Instructions) As a reminder, ladies and gentlemen, this conference is being recorded today, Monday, November 4, 2013. Now I would like to introduce, Allen W. Nelson, Crawford & Company's General Counsel and Chief Administrative Officer.

Thank you, Rachel. Some of the matters to be discussed in this conference call and in the supplementary financial presentation may include forward-looking statements that involve risks and uncertainties. These statements may include but are not limited to statements regarding the funded status of our defined benefit pension plans, our expectations related to future revenues and expenses, our long-term liquidity requirements and our ability to pay dividends in the future. The company's actual results achieved in future quarters could differ materially from results that maybe implied by such forward-looking statements. The company undertakes no obligation to publicly release revisions to any forward-looking statements made in this conference call to reflect events or circumstances occurring after the date of the call or to reflect the occurrence of unanticipated events. In addition, you are reminded that operating results for any historical period are not necessarily indicative of results to be expected from any future period. For a complete discussion regarding factors which could affect the company's financial performance, please refer to the company's Form 10-K for the year ended December 31, 2012, which is filed with the Securities and Exchange Commission, particularly the information under the headings, Business Risk Factors, Legal Proceedings and Management's Discussion and Analysis of Financial Condition and Results of Operations, as well as any subsequent company's filings with the SEC. This presentation also includes certain non-GAAP financial measures as defined under SEC rules. As required, a reconciliation is provided for those measures to the most directly comparable GAAP measures. I would now like to introduce Mr. Jeffrey Bowman, President and Chief Executive Officer of Crawford & Company. Jeff, you may begin our call.

Thank you, Allen. A warm welcome to our investors, clients and employees this afternoon. I’m Jeffrey Bowman, President and CEO of Crawford & Company. Joining me from the global executive management team this afternoon are Bruce Swain, our CFO; and Allen Nelson, our General Counsel and Chief Administrative Officer. I will begin with some opening comments on our third quarter 2013 results. Bruce will then review the third quarter financials in more detail, which will be followed by a review of our business performance, comments on our strategic initiatives and conclude with our corporate focus and our affirmed 2013 guidance. Our third quarter results met our expectations, reflect profitable results in all segments and continue the previous quarter’s improved balance of contribution among our operations. We have indicated since early in the year that we anticipated the activity level in two large special projects would wind down as the year progressed and that is exactly what we are seeing. We do not expect these declines to continue into the fourth quarter and into 2014. While we have experienced the declines just mentioned, I’m pleased to report the impact was partially offset by improvement in two of our other segments. The Americas operation which reported at a 12% revenue increase and Broadspire, which was profitable for the second consecutive quarter and reported 6% growth in revenues. As a result, our third quarter 2013 financial metrics met our expectations against a very strong quarter last year. We have affirmed our guidance for the remainder of 2013 and are encouraged by the outlook for 2014. Overall, revenues decreased 3% from the third quarter of 2012 and consolidated operating earnings decreased 20%. However, on a year-to-year basis revenues has increased 2% and consolidated operating earnings has increased 5%. Within the Americas segment, I’m pleased…

Companywide revenues before reimbursement in 2013 third quarter were $293.3 million, a decrease of 3% from $302.1 million in this prior year’s third quarter. Our net income attributable to Crawford & Company was $13.4 million in 2013 third quarter, decreasing 26% from $18.2 million in the 2012 period. Third quarter 2013 diluted earnings per share were $0.25 for CRDA and $0.24 for CRDB compared to earning per share of $0.33 for both CRDA and CRDB in the 2012 period. Consolidated operating earnings, our non-GAAP financial measure totaled $26.3 million for 2013 third quarter, decreasing 20% from $33 million reported in the 2012 third quarter. The company’s selling, general and administrative expenses or SG&A totaled $56.7 million or 19.3% of revenues in the 2013 third quarter, down from $59.2 million or 19.6% of revenues in the prior year quarter. Revenues from the Americas segment totaled $95.9 million in 2013 third quarter, up 12% over $85.9 million in last year's quarter. This increase was primarily due to a substantial increase in weather-related claims activity in Canada and continued growth in contractor connection. Operating earnings in Americas segment were $9.7 million in 2012 third quarter or 10% of revenues. This is compared with operating earnings of $6.5 million or 8% of revenue in the prior year quarter. Revenues generated by our catastrophe adjusters in the U.S. totaled $13.9 million in the 2013 third quarter, increasing from $9.6 million in the 2012 quarter. The increase in revenues was a result of assistance, our U.S. catastrophe team provided to Canada in response to their recent catastrophic flood losses. EMEA/AP revenues decreased 12% in the 2013 third quarter to $84 million from $95.9 million in the 2012 period. Our revenue decline reflects the wind down of catastrophe cases in our Thailand operation and decreases in the…

Thanks, Bruce. We have seen the benefit of a balanced portfolio across our business segments. And in addition to an improved performance in the Americas and Broadspire segments, both EMEA/AP and Legal Settlement Administration are successfully broadening their new business pipelines to replace claims volume types to Thailand from the Deepwater Horizon’s special project. We are seeing good consolidated performance in cases received. In the majority of our markets, we are gaining new clients and gaining market share. This is reflected in our year-to-date figures, which are showing improvement in 2013 over 2012. In addition, we are taking advantage of our geographical spread and building on our new business initiatives, which we believe will improve our operational performance and results in the 2014 and beyond. While our consolidated revenue was down for the quarter, our revenue year-to-date is up 2% over last year. In the third quarter, we have seen a 10% increase in cases received with increases in the Americas, CEMEA, Asia-Pacific and Broadspire’s casualty business. Let me now turn to the performance of each of our business units, starting with the Americas segment, which represented 33% of our total consolidated revenue for the quarter. Overall performance in both revenue and operating earnings improved over the third quarter of 2012, which included a number of new business wins in a difficult market. Continued success cross border catastrophe management differentiates Crawford from both competitors and carriers who have limited capacity. We continue to emphasize this unique capability to all of our Americas clients. Our Contractor Connection division continued to grow by 1% in assignments and revenue grew 12% over the third quarter of 2012 with both current and new insurer and consumer services clients being contracted. We continue to develop and implement private label consumer website capabilities for all consumer…

(Operator Instructions) And your first question comes from the line of Adam Klauber from William Blair.

Thanks. Good afternoon everyone. Couple of different questions, I’ll start with Broadspire. What level of revenue growth or what do we need to get that margin on say to the 10% level?

Okay, first of all, Broadspire is -- we are looking sequentially -- we’re improving the organization. We’ve spent a lot of time on that technology efficiencies, replacing and improving our sales and marketing making sure we got the right processes in place for that. We are beginning to make very good success on that. We have strong pipeline and new clients. I think you’re going to see the margins improving. It is more of a dimmer switch than it is a light switch and as those accounts come on board and we have the sustainability of the contracts in place, we will start to see margin improvement coming true on that. I think, that goal is 18-24 months to get to the areas where we think it will be in excess of 10%.

Another way to think -- hey Adam, this is Bruce. Another way to think about that is when we look at new business coming in, we try to achieve 25% to 35% incremental margin on that business by holding our SG&A costs flat and getting a better absorption of our fixed costs. So that's really a critical part of the equation.

Okay. And staying with Broadspire for a minute or two, could you talk about the buildup of the medical management business. Have you been hiring some sales people in that area. Have you been winning some contracts and what if the pipeline looks like in that segment of business?

The answer to that is yes we are recruiting sales people in that particular area. I mean, it comes into our overall strategy of selling both bundled and unbundled services with medical management. We have won some unbundled services quite recently, which have been significant. And it’s an area that we have very highly focused on in both in the medical bill reviews, the care management of clients and then obviously on rehabilitation services moving forward.

The unbundled, are those coming from insurance companies?

No. This would be multinational in self-insured clients.

Okay. Thank you. Could you talk about progressing contractor connect, how is that business growing and maybe talk about some future initiatives for that business also?

Yes, contractor connection, obviously we have in excess of 4,500 contractors now in the program. We have really two revenue streams in that business, one is where we have service level agreements with carriers to triage the claims into the contractor connection network, which has obviously been the core of our business and that’s how we’ve started to grow that business. The second revenue stream we now have is where white labeling the contractor network for really large, what I call an affinity programs and that’s gaining a lot of ground as well. And we’re building up our internal resources but on the south side and the management of those programs to effectively drive the forward strategy within the contractor connection program, which we -- we're saying as I said earlier seeing very large takeup by our clients.

But the white labeling of that product or services, I know that’s a newer effort, is the traction I guess running ahead or -- running ahead of what you’d expected and what is the potential ramp of that white label as you go into 2014, 2015?

Yes, we had lot of pilots going on for last two years which are now going into full-time widely spread geographic programs. We’re seeing quite a significant increase taking place but -- and very -- let say is conservatively happening in each client and in each client we put onto it has a time period where I guess, with pilot then they go through getting their members comfortable with what’s going on. But we do see increases in excess of perhaps 10% in the revenue of that business for the future going through really the next three years.

Okay. And then, as far as the pension, I imagine you will go through that review at year end but any expectation as far as your contribution levels going forward?

I think our contribution levels going forward will be roughly comparable to what they were this year as we look to 2014. Of course, we mark everything in the market at the end of the year and we’ll reevaluate where we stand at that point, certainly with the performance of the equity markets and where discount rates have gone this year. We hope that that’s going to be favorable, but what can happen between now and 12/31, so we will be updating contributions expense and where we stand from a funded basis during the fourth quarter call.

Okay. Thanks a lot.

Okay. Thanks, Adam.

There are no further questions at this time. I would now like to turn the call back over to Mr. Bowman for closing remarks.

Thank you. Thank you everyone for your time and for the questions this afternoon. I would like to thank you for joining us and wish you a good day.