Ric Campo
Analyst · KeyBanc Capital Markets. Please go ahead
Thanks, Kim. And good morning. Let me begin by congratulating our onsite and sport teams for delivering a package, a package of solid results directly to our shareholders and resident front [ph] doors. For the third quarter, your hard work has supported an increase in our same store property net operating income guidance. Our developments, re-development and construction teams continue to create value for our company. A $1.1 billion development pipeline will add nearly $350 million of value to our shareholders when completed and leased. We will again be a net seller properties in 2015 as we were in 2014. Pricing in the acquisition market remains robust, given the wall of capital that continues to bid for apartment properties in all of our markets. Since 2011, we have sold over $1.7 billion of 22 year old properties that had lower revenue growth potential and increased capital expense requirements. This represents a 20% turnover of our portfolio in a very short timeframe increasing the portfolio quality, revenue growth profile and lowering capital expenditures. Our capital recycling program will continue in 2016 using sales proceeds to fund further development costs. The [Indiscernible] apartment market was slowing continues to perform at our expectation for the year. Demand is holding that well given the flat job picture. Apartment fundamentals are stronger improving in all of our other markets and are likely to be above our long term trend for 2016. At this point I’ll turn the call over to Keith Oden Thanks Ric. At the beginning of this year we found ourselves in familiar territory. As we began rolling out a solution to a challenge facing the multi family industry. It’s just the latest example of Camden leading the way in our industry. In 1998 we were the first multi family company to build residence for water usage, an initiative that promoted water conservation. Other controversy over the time, today the vast majority of apartment communities have followed our lead. In 2005, we were one of the first companies to roll out a system wide revenue management solution. In 2006, we implemented our bulk [ph] cable option which continues to provide significant savings to our residents compared to their one-off retail subscription offering. We are in the process of rolling out bulk high speed internet with additional savings to come for our residents. Earlier this year we communicated with the largest package carriers that we wanted to begin offering our residents the same service single family home margin [Indiscernible] front door delivery. Based on the local and national media coverage of our approached package delivery it’s clear that there are misconceptions that need to be cleared out. So first a little background, the number of onsite packages delivered to our communities has grown from a handful eight, ten years to an average of 150 per community, per week. We had a total of one million packages in 2014 and that number is growing by 30% to 50% per year and there is no slowdown in sight. A few years ago we began getting requests from our onsite teams for things such as new package tracking software, package locker systems and additions to staff to handle packages. While we were evaluating these requests the response of our onsite teams was merely to work harder and longer to improve the package dilemma for our residents but we were loosing the battle. Before we started trying any of these new, the new adhoc solutions to package handling, we decided to make sure that whatever policy we adopted would meet three key objectives. Number one, it would provide the best customer service to the greatest number of our residents, number two, it would have to free up our onsite task time from package management so they could get back to property management. And number three it had to be a solution that was scalable and could withstand a five times increase in volume or in our case upto 5 million packages per year which is very likely where we are headed over the next five to ten years. So we studied the package problem for six months including all currently available package solutions in the industry or solutions being proposed by vendors. After doing this we concluded that there were three classes of customer service solutions that the apartment communities that didn’t have a 24/7 concierge service option. Camden has 11 high rise communities with 24/7 concierge service and they were not included in this rollout. We identified our first class solution and that is the delivery of a residence package directly to their door step by the best package delivery companies in the world. Using state of the art tracking software with complete transparency regarding date and time of delivery. This is a service that I enjoy at my house. I suspect that many of you also enjoy this first class solution at your homes. We also identified a second class solution. This occurs when carriers deliver packages to an intermediary, in our case a management company which takes possession and then engages their personnel in completing the delivery through a variety of ways. Some use package room, some use package lockers and some use neighbourhood distribution centers made available by the carriers. While not as good as first class service, because residents still had to go retrieve their package and transport it back to their home, atleast the residents had better access to retrieve the package at a time of their choice. Finally, we identified a third class solution. Our management company takes possession of the package and holds it hostage in their office until the resident can get around to picking up their package during office hours. For many residents this was a poor solution. Unfortunatley this was a the Camden model which is why our efforts to solve this dilemma internally became known as package gate. Not only were our customers limited to office hours to pick up their packages we were compounding the problem by having our staff to more and more time shuffling packages instead of attending to our residents or their needs. As we studied the second class solutions it became clear that no matter which of the options we adopted and no matter how good we got it executing them we could never achieve the original three objectives that we set out. The solution that we ultimately adopted was a hybrid of first class and second class solutions. Work with the carriers to allow easy access to deliver packages directly to the door step of our residents and provide those who for whatever reason prefer to not have door step delivery with information on how to direct their package delivery to the carriers closest distribution centers. As always we are getting new initiatives, we did a pilot, we piloted the program with 11 communities and we got really good results and then we rolled it up to an entire district, then a region and then ultimately throughout the entire company. The rollout was completed this summer. The results so far we estimate that over half of our residents now enjoy first class service and we think that facility will grow overtime as neighbours see and hear the excellent results they are enjoying by having packages delivered directly to their door steps. The most common reason we heard for reluctance to opt for door step delivery is concerned that their package might be lost or stolen. Our results so far show this fear is largely unfounded. Since we adopted this hybrid approach an estimated 500,000 packages have been delivered to resident’s door steps and we have not seen an increase in reports of packages being lost or stolen. The response from our residents was predicted by our pilots and our initial rollouts. The majority of residents are fine with the new approach. This isn’t surprising since we were moving all of them from third class service to their first class or second class service. Despite this, not everybody was happy and there was a small but -- minority of residents who preferred the old approach, change always creates anxiety. And even after several months to a long as a year under the new plans, some residents remain unhappy. Last week, a few of them had the opportunity to share their opinions on local and national news. I’m not sure why the media got so interested in a change on how we handle packages but they did. Finally we had 100,000 plus residents and as of last week we are not aware of more than a handful of resident communications to our onsite staff that the resident would not be renewing their lease due to our change in package handling. All of our onsite policies are designed to provide living excellence to the greatest possible percentage of current and future residents. Our experience over the last year with our package delivery policy indicates that we are achieving that objective. We are always looking to improve our customer service and if a better solution for a package handling comes along regardless of whose idea it is we’ll adjust our policy accordingly. In the meantime we’ll continue to support the carriers who are providing first class delivery service to the majority of our residents. In addition we’ll continue to look for better ways to provide second class service to our residents. We you don’t use the door step delivery option. We are well past worrying about how many of our residents might leave because of our improved package policy. We are focussed on how many residents are more likely to stay or sign new leases with us because we offer them the first class experience of having their packages delivered directly to their front door step. Meanwhile, back at the ranch, operating conditions across oru portfolio remained strong as we posted the best quarterly revenue growth in nine quarters. Same store revenue growth for the third quarter was 5.5% with all markets except Houston and DC over 5%. Our top 5 markets exceeded 8% growth, Denver at 9.3%, Phoenix at 8.5%, Atlanta 8.4%, Santiago Inland Empire 8.3% and Dallas at 8.2%. DC and Houston performed as expected for the quarter with approximately 1% and 3% revenue growth. All markets performed well sequentially with 2.1% revenue growth over last quarter. New leases for the second quarter were up 3.5% and renewable were up 6.9% both 20 basis points better than at this time last year. October new leases and renewals are running 1.1.% and 6% and this November, December renewals newer offers are going out at about 7.3%. For the third quarter, occupancy averaged 96% versus 95.5% last quarter and 95.9% in the third quarter of last year. Year-to-date our net turnover was 3% below last year at 53% versus 56%, move-outs to purchase new homes fell in line with seasonal trends at 14.2% versus 14.8% last quarter and basically flat with a year ago. Our onsite teams continue to outperform their competitors as well as their budgets, keep it up finish strong, we’ll see you soon. I'll turn the call over to Alex Jessett, Chief Financial Officer.