Grant Bennett
Analyst · Lenny Dunn
Thank you, Chuck. I wanted to separate comments -- about our results from comments about COVID-19 to emphasize the fact that our fundamentals are strong and from my perspective, very attractive. And that we are very fortunate that COVID-19, while certainly having an impact today on our business does not appear, at least as of today to alter any of these attractive fundamentals. This is certainly not the case for many other businesses in different sectors. And we consider ourselves very fortunate that the COVID-19 epidemic, again, we don't believe it alters the fundamental attractive -- fundamental elements that underlie our business.
Having said that, let me comment on what impact COVID-19 is having on us today. I know many of you were listened in on our recent annual meeting, and we spent some time on COVID-19 in that meeting. But let me just try and provide a quick summary.
Because we are in the defense industrial base, we are deemed by both state and federal government as an essential business and are requested to remain open. So we have been operating throughout the pandemic. All of our major customers also remain open and operating. Some smaller customers have closed some production facilities at least temporarily.
All of our major suppliers also remain open and operating. And so we have not seen, and as of today, do not foresee any direct issues with our supply chain. We have heard from some of our customers that they are having some issues with other suppliers so that supply chains could be disruptive. But in our case, our major suppliers remain open.
Fortunately, demand through the first quarter was very strong and remained strong. We do see 2 things going on, one primarily in the past and one in the future. As it relates to the past, at least some customers towards the end of Q1, sensing all of the uncertainty related to COVID-19 sought to increase their own safety stock. And so in some cases, customers pulled the business in, this definitely occurred but was fairly modest.
In our own case, we also foresaw uncertainties, in particular, we were looking at uncertainties relating to international shipment. And we increased our own safety stock of inventories, and that has been helpful for us.
As we look forward, again, demand fundamentally remained strong. In some cases, we see some evidence that customers are not canceling, but stretching out their demand as they do their own planning. But in short, we don't see, as of today, these items having a significant impact.
We are experiencing some cost increases. The freight cost to Europe has at least doubled. And depending on where you're shipping to, it's tripled. We have, as I'll comment on a minute, implemented many actions inside CPS to create a very safe workplace so that the costs associated with cleaning the facility several times a day with supplies to do that have increased. We also have had much higher levels of absenteeism than we normally have. Our first and primary interest is the safety of our employees. And in the current environment, there have been many employees who have elected to take a leave of absence in order to attend to family concerns, in some cases because school has been canceled and they have children at home. In other cases, because they might have individuals at home who are in a high-risk category. So that absenteeism has been a factor.
Internally, I'm pleased that with the full cooperation and commitment really of every employee, we have put a great deal of effort in creating the safest possible workplace. So we have scrupulously followed the CDC guidance, OSHA guidance, World Health Organization guidance. We have rearranged work locations to ensure social distancing. We have adjusted the shifts, where we continue to operate 3 shifts, but we've adjusted the shifts to eliminate overlap and minimize interactions as employees come and go. All employees have been issued face masks and other PPE as appropriate. We take the temperature of every employee as they begin the -- within 15 minutes of beginning the shift. We have a short questionnaire for every contractor or visitor to the facility. And we take their temperature before they're allowed in the facility as well.
As I sit here in our conference room, I'm actually looking at just an example of the unusual times we're in, a bottle of hand sanitizer, I'll call it home brew hand sanitizer, put together by our facilities department, 70% isopropyl alcohol, 30% aloe vera, Vitamin E and scents that's a CDC recipe. And as it's not available in the stores, we produce it ourselves, and it's in essentially every -- in a dispenser at every door and in every conference room in the company.
So what will the impact be of COVID-19 on our operating results? In short, the impact will, without a question, be negative, but we believe as of today, it will be modest. We believe that some revenues may be stretched out. We believe that some costs will be higher in the short term until absenteeism returns to a normal level and until in particular, commercial airlines resume flying, our freight costs will be higher.
But nonetheless, as of today, we remain very optimistic about our prospects for 2020. We believe that the items we've mentioned relating to volume and pricing and new business will continue to be seen in the upcoming quarters through the end of this year.
With that, let's stop and invite some questions.