Thomas M. Ray
Analyst · Bank of America Merrill Lynch
Thanks, Jeff. I'll now take a moment to discuss our perspective on market conditions and our internal organizational initiatives. At a high level, our views on the market have not materially changed from 1 year ago, and we expect a steady 2013. Although 2012 saw uneven sales volume from quarter-to-quarter, volume for the year remained consistent with past years. Our view of 2013 paralleled that of last year, and is supported by a steady volume of attractive opportunities in our sales tunnel. Our "boots on the ground" view is supported at a macro level by data from Gartner, which shows data center outsourcing increasing from 20% in 2012 to nearly 35% in 2016. In addition, Gartner forecasts that over 70% of server workloads will be virtualized over that same period, with new enterprise workloads deployed in multi-tenant data centers forecasted to nearly double in the next 2 years. We believe that these trends bode well for CoreSite, particularly as we focus on further strengthening our network-rich, cloud-enabled data centers in key interconnection hubs across North America. Regarding organizational changes, 2012 marked a very successful year across 5 key areas: first, in 2012, our field operation teams provided our customers with what we believe is the best service in the industry. Our focus on operational excellence allowed us to execute upon more than 8,000 service orders, including a record number of fiber cross-connect installations; second, to further improve the CoreSite customer experience, we also made strong progress re-architecting our internal technology platform. Our previously announced IT upgrade project, designed to bring our technology systems up to the highest standards in the industry, is approximately 30% complete and we anticipate final execution by Q3 of 2014; third, regarding the reliability of our facilities, our performance in 2012 cements our position as an industry leader. First, our facilities team ensured 100% uptime through Hurricane Sandy and its aftermath. More broadly, for the second consecutive year, our team distinguished itself with 6 9s of uptime across our North American platform. This record of excellence stands out as one of the best in our industry; fourth, with regard to the vertical alignment of our sales and marketing functions, as of today, we were approximately 80% to 85% staffed in both our sales and marketing teams. We anticipate that we will add the remaining hires during the first half of 2013 and settle in with SG&A expenses consistent with our anticipated range from 17% to 19% of revenue. We expect the investments we made in 2012, and those will complete in the first half of this year, to result in headcount across our sales and marketing functions that is nearly 2X that in place at the end of 2011. We believe that this greater capability enables us to win a greater market share of high-performance applications, and provide a differentiated value proposition for our core verticals. Finally, we continue to expand our geographic platform. At year end, we had approximately 95,000 square feet of data center capacity under construction across our existing facilities in Boston, Chicago, Los Angeles and Santa Clara, with all projects slated for completion by mid-2013. In addition to those existing building expansions, we expect to break ground on the following 3 new developments in 2013. In Reston, we are entitled and have submitted for a construction permit to build our 200,000-square foot VA2 data center, contiguous to our 260,000-square foot VA1 building. We expect to break ground on VA2 in the middle of this year and invest $60 million in constructing the powered-shell and first phase of salable inventory. On our Santa Clara campus, we expect to commence and complete SV5, the 100,000-square foot powered-shell build-to-suit. This pre-leased development enables us to serve a strategic customer and accelerate the monetization of a portion of the land we own on the campus. Beyond the pad sites supporting the build-to-suit, we retain 2 additional development parcels: one currently entitled for 210,000 square feet of development; and the other that we believe may support between 100,000 and 300,000 square feet, depending upon entitlements. In Secaucus, New Jersey we will construct our NY2 facility on the supporting land parcel we acquired in 2013. NY2 will bring 4.5 megawatts of salable data center capacity to market in Q4 '13, with the ability to scale the existing building up to an estimated 18 critical megawatts. We believe that the land parcel we acquired will support additional ground-up development, and we will provide updates regarding the entitlement process on this site as appropriate throughout the year. We have high expectations for our NY2 expansion as we enter what we believe is one of the fastest-growing and most profitable submarkets in the U.S. for our business plan and our targeted applications and customers. Specifically, 2 of the United States leading colocation and IT services companies have experienced consistent, robust and highly profitable growth in Secaucus in the Meadowlands. Additionally, the Secaucus submarket is the leading location in the region for financial services firms, and provides robust, diverse, low-latency network access to Manhattan. These factors differentiate the Secaucus area from the outer submarkets of Somerset and Middlesex counties, which offer the same cost of power but significantly longer and less diverse fiber routes to Manhattan and subsea cable landing stations, access to which is often a key requirement for performance-sensitive colocation applications. We see strong opportunity in Secaucus, and look forward to bringing our NY2 facility online at the end of this year. 2012 was a great year for CoreSite. We had ambitious plans to reengineer our company, and we executed on all fronts. Importantly, we did so while keeping our sales and financial performance on track. As we look ahead, we are as optimistic as ever about our company and our market opportunity. We have a great platform of assets in the right locations in the best U.S. markets; the right go-to-market strategy supported by excellent products, service and a world-class sales and marketing team; and more than 750 key customers working together across our platform to create a valuable mesh of technology solutions. We believe that we are in the early stages of executing upon the opportunity before us, and we remain focused upon continuing to build a great company with a valuable and enduring market position. Operator?