Hello, ladies and gentlemen. Thank you for standing by for China Online Education Group's First Quarter 2020 Earnings Conference Call. At this time, all participants are in listen-only mode. After management's prepared remarks, there will be a question-and-answer session. Today's conference call is being recorded.I will now turn the call over to your host, Ms. Judy Piao, Investor Relations for the company. Please go ahead, Judy.

Thank you. Hello, everyone, and welcome to the first quarter 2020 earnings conference call of China Online Education Group, also known as 51Talk. The company's results were issued via newswire services earlier today and are posted online. You can download the earnings press release and sign up for the company's distribution list by visiting the IR section of its Web site at ir.51talk.com.Mr. Jack Huang, our CEO; and Mr. Min Xu, our CFO, will begin with some prepared remarks. Following the prepared remarks, Mr. Liming Zhang, our COO, will also join the call for our Q&A session.Before we continue, please note that today's discussion will contain forward-looking statements made under the Safe Harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements involve inherent risks and uncertainties. As such, the company's results may be materially different from the views expressed today.Further information regarding these and other risks and uncertainties is included in the company's Form 20-F and other public filings as filed with the U.S. Securities and Exchange Commission. The company does not assume any obligation to update any forward-looking statements except as required under the applicable law.Please also note that 51Talk's earnings press release and this conference call include discussions of unaudited GAAP financial information as well as unaudited non-GAAP financial measures. 51Talk's press release contains a reconciliation of the unaudited non-GAAP measures to the unaudited most directly comparable GAAP measures.I will now turn the call over to our CEO, Jack Huang. Please go ahead.

Hello, everyone. Thank you very much for joining our earnings call today. We started 2020 with strong, 52.2%, year-over-year growth in net revenues, 10 percentage points higher than the growth rate implied by the high end of our guidance. In particular, K-12 one-on-one mass market net revenues increased 77% year-over-year to RMB404million.This performance was driven by one, our continued strategic focus and successful execution of our K-12 one-on-one mass market offerings in non-tier-one cities; two, students taking more lessons at home during the COVID-19 outbreak; and three, increasing awareness of both our brand and online education.Benefitting from these factors, our gross billings grew sequentially to RMB597 million. This growth was even more impressive in that it came versus our fourth quarter peak season. Our K-12 one-on-one mass market gross billings increased 45% year-over-year to RMB564 million, reaching 94% of our total gross billings. Our first quarter active students increased to 286,000 from 257,000 for the last quarter, up 11% sequentially.During the virus outbreak, aside from giving out free online classes and one-on-one English lessons to K-12 students in Wuhan and other impacted regions in China, as we previously announced, we also gave medical supplies to the Philippines, in an effort to contribute to the country's pandemic recovery efforts.Our employees, especially those in Wuhan, overcame many challenges arising from COVID-19 outbreak. In the first quarter of 2020, almost all of our colleagues in Wuhan worked from home, while only about half of the colleagues in other regions could come to the company office. I am very proud of our employees who have made extraordinary efforts to help students maintain their study continuity through the outbreak.With these efforts, we were able to largely preserve productivity and operational efficiencies during the lockdown period. We worked closely with our Filipino teachers to ensure they could conduct classes effectively at home to meet the rising demands of our students, promoting further integration of the education resources of China and the Philippines. These unprecedented times have further highlighted and reinforced both the value and the natural progression of online education in China.We have seen increasing penetration of online education in non-tier-one cities due to the COVID-19 outbreak. This, together with our strong performance in the first quarter, provides us even further confidence in our chosen pathway to sustained top-line growth and profitability, especially as we further fine tune our products and services, and continue to enhance our core business focus on K-12 one-on-one mass market offerings in non-tier-one cities.With that, I will now turn the call over to Min Xu.

Thank you, Jack. Hello, everyone. Solid first quarter financial and operating performance helped us begin 2020 on a positive note. In addition to robust growth in net revenues and gross billings, we reported another profitable quarter with non-GAAP net income of RMB57 million.Excluding the RMB16.9 million favorable impact from the coronavirus relief policies, our non-GAAP net margin would have been 8.2% compared with non-GAAP net margin of negative 19.5% for the same period last year. The improvement was due to higher lesson consumption and operating efficiency gains during the quarter.Additionally, we achieved record high operating cash flow of RMB172.7 million. To keep the company on track for sustainable growth and profitability, we have been proactively adapting our operational strategy. This has allowed us to minimize the potential business impact caused by the COVID-19 outbreak and maintain high efficiency at all levels, ultimately elevating our brand recognition as a leading and dependable online education platform in China.Now let me walk you through our first quarter financial details. Net revenues for the first quarter were RMB487.1 million, a 52.2% increase from RMB320.1 million for the same quarter last year. The increase was attributed to an increase in the number of active students as well as an increase in average revenue per active student. The number of active students in the first quarter was 287,000, a 26% increase from 227,000 for the same quarter last year. The average revenue per active student in the quarter increased by 20.7% year-over-year.Gross profit for the first quarter was RMB343.1 million, a 60% increase from RMB214.3 million for the same quarter last year. Gross margin for the first quarter was 70.4% compared with 67% for the same quarter last year.One-on-one offerings gross margin for the first quarter was 71.2% compared with 69% for the same quarter last…

Yes. Thank you. We will now begin the question-and-answer session. [Operator Instructions]. For the benefit of all participants on today’s call, if you wish to ask your question to management in Chinese, please immediately repeat your question in English. The first question comes from Vincent Yu with Needham & Company.

Thank you, management. Thank you for taking my question. My first question is, one, have we seen any changes in class taking behavior especially for these new students we gained in first quarter as more schools have reopened and the students have to not only go to school but also take classes after the normal class time in the weekends? My second question is what kind of initiatives or methods we are going to take to maximize the students we gained in our first quarter on our platform going forward? Thank you.

Thank you for the question. So let’s briefly talk about the general trends of student engagement we see in April and May. So, number one, the lesson consumption per active student in Q2 obviously will be lower than Q1, but still much higher than in previous quarters. And we are also very confident that new students we acquired in Q1 will be as active as any new students acquired in previous quarters. And also we track one very important metrics which is the lessons taken by our quarterly active students and what we see this number in previous quarter, actually in Q4, has grown year-over-year by 8%. And in Q1 that gross has surged to 30%.So obviously in the future quarters, it’s the growth of that metrics will not be as high as 30% but it would be above the previous we mentioned 8% level. So the reason why we believe it is very important to improve lesson consumption of our students is that we believe the key to study a language is actually the frequency you practice that language, and that’s why we put a lot of emphasis on encouraging our students to take more lessons and to practice more. And we believe that the lesson consumption of all of our students is actually double the lesson consumption of our peers who are mainly focused on using North American teachers.Vincent, can you repeat your second question?

Okay. My second question is actually similar to something you have already mentioned, basically asking how can we maintain these students on our platform? I think you mentioned some frequency.

Okay. So in addition to what we have mentioned to improve the engagement of our students, in the past year we have actually done a lot of projects trying to improve the students’ learning experience on our platform. For example, we’re trying to improve the ratings the students are doing for our teachers and we’re improving the QA system for both the teachers and also our service people who are trying to find ways to further improve our services. And also we actually shift our dynamic courses that’s very interactive, that’s H5 based, which can really attract a lot of our younger aged students. So we’re doing all this to improve their learning experience and to improve our customers’ satisfaction.

Okay. Thank you.

Thank you, Vincent.

Thank you. And the next question comes from Fawne Jiang with Benchmark.

Hi, Fawne.

Hi. Good afternoon. Congrats on a very strong quarter. My questions actually are regarding your sales and marketing efficiency. Jack, you mentioned that the strong performance in first quarter was largely driven by a combination of a lower tier penetration plus strength in branding.Just wonder – just given the current strong user traffic profile, whether there’s any strategic shift in terms of where you spend your margin dollar when it’s on further on the new user acquisition or incrementally more retain the current user that’s going to your platform.How should we think about efficiency down the road, whether for the rest of the year or long term? And also, any commentary around your strong profitability in the first quarter, how should we look at the profitability profile for the rest of the year?

So for your first question, this quarter the new students we acquired from our non-tier-one cities actually is getting to a very high level, close to 75%. And in the past two to three years, we have consistently focused on the non-tier-one cities. And one of the key reasons we focus on that market is that the customer acquisition costs for that market is actually relatively low and the customers in that market have a strong intention to refer new students or refer their friends to our platform, and they also have better retention. So that is why we continue to focus on non-tier-one cities and that actually is one of the crucial factors that leads to higher sales and marketing efficiencies.So in terms of our customer acquisition channel, number one, the referral percentage of our new students actually is close to 65% and this is due to the better student engagement and also we’re focusing more on non-tier-one cities, so people are more willing to refer their friends to our platform. And the second, Q1 and Q3 are typical quarters that we will spend more on branding. So we’re seeing more students coming to our platform because of our TV ads and other ads.So Q1 is our second profitable quarter and also the third profitable quarter for our one-on-one business. And this is the first quarter we achieved more than 10 million profit. So we’re confident that we will continue to be profitable for the rest of the quarters in 2020. So besides the net income, we also achieved quite impressive operating cash flow of 173 million. So that’s after a strong operating cash flow of close to 400 million in 2019. And so looking forward to 2020, we should see a quite nice growth from that 2019 number.So…

Thanks, Jack.

Thank you. And the next question comes from Bo Pei with Oppenheimer.

Hello. So I’m going to translate myself. So my first question is about some of the regions in China already announced the summer break will be delayed for this year. And then what is our premium on the impact to our business? My second question is about after this COVID-19 impact, are we going to focus on gaining market share with a relatively more aggressive sales and marketing spending or we’d take this advantage to improve our profitability? Thanks.

Okay. So many regions have announced that they’re going to start summer break around mid-July and some regions announced that they will start the summer end of July. So this is already better than our previous expectations. So we do understand this means that the summer of 2020 will be softer than previous years. But we’re very different from other large class size or more test-focused education companies.And our lesson consumption is actually not much different. And also as we mentioned before, we already have better engagement from our students. So we believe even though the summer break could be shortened and that would lead to a softer demand, but we believe our strong new paying student number as well as the improved student engagement will more than compensate the potential negative impact.So to your second question, we put priority on gaining market share. So we mentioned earlier that the non-tier-one cities penetration for online education would likely accelerate in the coming quarters and years. So the leaders in this space actually have the best opportunity to benefit from the trend. So we already have nine years operating history and have one of the best brands in the space. And so we will put all of our resources trying to take advantage of this opportunity and gain more market share.So in terms of the profitability and we’re very confident that we will be able to achieve profitability at the same time we aggressively invest in the sales and marketing. So you can see that our cash flow is quite strong. Our operating cash flow in Q4 is RMB173 million and despite Q1 as a normally soft season. And our capability to make money also showing up on the gross billing contribution we mentioned earlier, which is you take the gross billing times gross margin and minus all the non-GAAP expenses, in this quarter we’re getting gross billing contribution margin close to 20%.So even though as of now the GAAP net margin there’s still a gap between the GAAP P&L net margin versus the gross billing contribution margin, but we do believe in the future we have the capability to reach that kind of an operating margin. And as you can see that Q1 – as soon as you see more lesson consumptions, you immediately see a quite sizable profit. So that’s an indication of our capability to make more profit in the future.

Got it. Thank you.

Thank you.

Thank you. And the next question comes from Roger Parodi with Silverhorn.

Hi, Roger.

Hello, Jack. Hello, Min Xu. Can you hear me?

Yes.

Yes.

Congratulations for the outstanding quarter. You already answered some of the questions that I have, so let me add one. You mentioned that the Wuhan team is a big part of your sales team and obviously they were in adverse circumstances how they had to conduct the business during their lockdown. So when you would assume that all of your sales team would have been at full – would have been fully operational, how much additional – or let me ask differently. What is the negative impact that you had – a big part of your sales team actually had to work under adverse circumstances? That’s the first question. The second question is, when you now will invest in more growth, who do you mostly compete against? Is it other online education companies or do you mostly try to get students from offline companies to try to convert them online?

So during the COVID-19 outbreak, we did face a large challenge on our operation. So during the outbreak, demand was quite high in February and March. The free trial lesson demand was 30% to 50% higher than our capacity. And at the same time, 100% of our Wuhan team is working from home which is leading to lower efficiencies. So starting April, things are getting back to normal. A lot of our offices have opened. And in May, our Wuhan office is at normal. So you can see a lift in our operating efficiencies in Q2. So that’s quite helpful. So, despite our recognized revenue may decline because of fewer lesson consumption, our gross billing actually will grow sequentially. One of the reasons is our improved sales and marketing.So talking about the competitive landscape, let’s split it into three parts. So the first part is the online peers. So in the non-tier-one cities, actually we have better brands than most of our competitors and we have more competitive products that are more suitable for the mass market. And second, for the offline schools, there are many offline schools in non-tier-one cities but they’re very fragmented. So we mentioned earlier that the trend is that the online education penetration is accelerating. So that trend is really helpful to us.And especially for our product, many of the offline schools, they actually don’t have qualified foreign teacher resources. So that makes our product very competitive. And the third part is actually the incremental demand. Those students or parents, they haven’t sent their kids to neither offline schools or online schools. Many of the young parents that are born in 1980 or even later, they have very strong intention to send their kids to learn English to improve their probability just to open their eyes and to make their future life better. So these demands we see at probably the large portion of the incremental demand.

Excellent. Thank you.

Thank you, Roger.

Thank you. And as there are no further questions now, I would like to turn the call back over to the company for closing remarks.

Thank you once again for joining us today. If you have further questions, please feel free to contact 51Talk’s Investor Relations through the contact information provided on our website or The Piacente Group’s Investor Relations.

This concludes this conference call. You may now disconnect your line. Thank you.

Thank you.

Thank you.