Gary Bhojwani
Analyst · Autonomous Research. Your line is open
Thanks Jennifer. Good morning, everyone and thank you for joining us. 2019 was another productive year for CNO. Operationally, we performed very well. Life and Health sales were up 5% for the full-year, which included record sales in our work site and direct-to-consumer businesses. Annuity collected premiums were also up 12% for the full-year. Our underwriting results remain stable with all health benefit ratios falling within or better than our provided guidance ranges. Fee revenue was up 76%. Other key accomplishments in 2019 include our acquisition of Web Benefits Design in April, upgrades from two rating agencies so that our debt is now rated investment grade by all four rating agencies and the strategic technology partnership we announced in November. In 2019, we launched several new products including Medicare Supplement plan D and Living Insurance. We also piloted Humana Medicare Advantage and our own manufactured Medicare Supplement products through our direct-to-consumer channel. Results from the pilots are preliminary but illustrates the range and types of opportunities we expect to leverage with our industry-leading direct-to-consumer capabilities. Right now CNO is organized around three operating businesses, Bankers Life, Washington National, and Colonial Penn. Last month, we announced a corporate transformation that will consolidate our business segments into two divisions that are aligned with the consumers we serve, the consumer division and the worksite division. Changing consumer behaviors and expectations are driving this change. We're transforming our operating model to meet consumers how and where they want to do business. Each one of our three businesses has distinctive strengths and characteristics. Bankers Life has a top five captive agency force with deep and established customer relationships, agent distribution of this size and quality is difficult to replicate. Colonial Penn is a top five direct-to-consumer insurance business with significant brand awareness and a highly leverageable platform. Washington National has a fast growing worksite business and its niche consumer organization has breadth and depth to our agency force capabilities. Today these segments operate primarily in silos; brought together the opportunity is enormous. I am very excited about this transformation in our business and our go-to-market strategy. We'll talk in greater detail about this at our upcoming Investor Day in two weeks. Moving on to the fourth quarter results on Slide 5. Our fourth quarter performance was strong despite a challenging interest rate environment. Net investment impacts continue to provide significant earnings headwind, reducing operating income by $0.08 a share. This reduced income is attributable to both the lower interest environment and the up in quality portfolio reallocation we completed in the first quarter of 2019. Despite these headwinds, we grew our operating earnings per share by 4% excluding significant items in both periods. Our life and health production was strong with sales up 9%. Total insurance policy income was up 1% and all health benefit ratios were within or better than provided guidance. Fourth quarter annuity collected premiums were down 9%, which was attributable to two items. First, we're up against a difficult comp of 30% growth in the fourth quarter of 2018. Second, we took action during the quarter to proactively manage the participation rates on our annuities in order to balance sales growth and profitability in the current low interest rate environment. As a result of our pricing discipline, we will accept lower sales when market conditions warrant to ensure that we are putting business on our books that meets our return thresholds. We are comfortable with this trade-off and we would do it again in similar circumstances. We also implemented a new tax planning strategy in the fourth quarter that will allow us to use all of our NOLs that were set to expire in 2023 without being utilized. Our effective management of this app may translate to an incremental $194 million or $1.28 per share benefit to the company. Paul will cover this in more detail. Turning to Slide 6 for a review of the growth scorecard. In the fourth quarter, both total collected premiums and annuity collected premiums faced tough fourth quarter 2018 comparables of 10% and 30% growth respectively. You'll know that we circled the 4Q annuity collected premium and total collected premium decline in yellow. We did this to reiterate that these results were expected and by design. That said both were up nicely for the full-year. Our scorecard now reflects six consecutive quarters of growth in life and health sales, in client assets in our broker dealer, and in fee revenue. Turning to Bankers Life on Slide 7. Despite meaningful net investment income headwinds, our Bankers Life adjusted EBIT excluding significant items was up 2% year-over-year. We continue to make progress against our strategic initiatives namely to reinvigorate growth, to expand to the right, to reshape the agent force, and to optimize productivity. As I mentioned earlier, the fourth quarter was a strong quarter for fee revenue which was up 123% at Bankers Life year-over-year to $24 million. This reflected growth in our Medicare Advantage enrollment and changes in the assumptions we use to estimate the revenues on these sales. Life insurance sales at Bankers Life were down 2% year-over-year. We want and expect to see life insurance sales grow, appreciate the improvement as compared to two quarters. We also continue to see a general shift in sales from larger life insurance cases to annuities. Health NAP was flat. Growth in long-term care and supplemental health was offset by a decrease in Medicare Supplement. As mentioned, our annuity collected premiums were down this quarter but up 12% for the year, which helps drive the account value of our annuities up 5% which now stand at $9.1 billion. Our average annuity sale is now $90,000, up 3% from last year. Our broker dealer and registered investment advisor businesses also continue to grow nicely. Client assets increased 37% over the prior period to $1.5 billion. This sustained growth is significant for our agent force, as well as our overall business. Consumer relationships tend to be stronger when we can provide income and retirement solutions as well as insurance products. Our ability to serve the income retirement and insurance needs of our middle income consumers is proving to be a key differentiator, as evidenced by the growth in our agent retention and productivity metrics. We generated a 6% increase in our producing agent count which marks our sixth consecutive quarter of year-over-year growth. This growth is on top of a very strong 4% growth in 4Q 2018 and this is especially impressive given that unemployment rates are at historic lows. This also demonstrates that our strategy to recruit fewer but more productive agents continues to deliver positive results. We increased our advisor count by 7% in the quarter so that now nearly one in seven of our agents are registered to sell securities. Registered agents partner with our non-registered agents to provide financial advice to their clients. These efforts results in deeper, more meaningful client relationships, and are enabling our producers to be more productive. Not only are we seeing success with first year agent retention but we are also beginning to see more agents stand with us into their second and third years. Agent growth is an important leading indicator for sales growth and these trends suggest that our future remains bright. Moving on to Washington National on Slide 8. Sales were up 32%, a new quarterly record for Washington National that is on top of last year's record fourth quarter. These results reflect our efforts to diversify the product mix, our geographic expansion, and strong growth in worksite and consumer markets. Worksite sales were up 7% on top of record growth of 38% in the fourth quarter of 2018. This was fueled by a 14% increase in worksite producing agent count as well as an 11% increase in live sales. The consumer business saw marked improvement this quarter with sales up 57% year-over-year which compares to double-digit declines in recent quarters. This was led in large part by the independent partner channel, which has shown steady and consistent improvement throughout 2019. The combination of increased agent growth, along with a strong open enrollment season for supplemental health sales are key factors this past quarter. While benefits design delivered strong results this quarter with double-digit growth in both employer clients and covered employees. Both revenue and operating income also showed solid growth and were consistent with our expectations. The integration process at WBD continues to run smoothly with back office consolidation activities proceeding as scheduled. Our focus in 2020 will turn to realizing revenue synergies. As I mentioned earlier, as part of our corporate transformation, we will organize our operating model into a consumer and worksite division. Creating a separate division for worksite will bring a sharpened management focus to this fast growing business. We expect these actions to accelerate the growth profile of our worksite business, which already exceeds the growth rate of our peers and the overall industry. Turning to Colonial Penn on Slide 9. Colonial Penn, our direct-to-consumer business delivered record full-year sales which were up 7% year-over-year. This is attributable to our cost effective marketing spend that we accelerated during the first nine months of the year when television advertising rates were more attractive. During 2019, we also benefited from strong increases in our sales productivity and our ongoing lead and sales diversification efforts. Fourth quarter sales were down 8% which was attributable to two items. First, we were up against a difficult comp of 17% growth in the fourth quarter of 2018. Second, we faced the challenging television advertising environment and pulls back on our marketing spend, which dampen growth. We have a price discipline and thoughtful approach to growing the business. When market conditions warrant, we will accept lower sales ensure we are putting business on our books that meets our return hurdles. We're comfortable with the trade-off and we will do it again in similar circumstances. One of the most attractive features of this business is its predictability. We can increase or decrease our marketing spend and predict our sales results within a narrow range. Due to GAAP accounting treatment dialing back our advertising spend in the fourth quarter had the effect of boosting our earnings. The strength of our industry-leading direct-to-consumer business is a core capability that we will invest in and advance in our new operating model. This year alone this business had 2.4 million unique visitors to the Colonialpenn.com website, carried out 1.2 million telesales interactions, and completed 34,000 web chat sessions since May or roughly 5,000 per month. Ultimately, we intend to enhance our customer experience where the consumers can seamlessly move between our brand and sales channels to buy our products, how and when they wish to purchase them. Direct-to-consumer is a key component of this experience. Moving on to capital deployment on Slide 10. I'd like to remind you of our capital allocation strategy. We are committed to deploying 100% of our excess capital to its highest and best use over time. Our goal remains unchanged to maximize return on invested capital over the long run. We will continue to weigh our options accordingly. Our capital position remains strong. With our shares trading at an average discount to book value of approximately 18% during the quarter, we maintain our accelerated pace of buybacks. We repurchased $75 million in the fourth quarter on top of $75 million in the third quarter. This brings our full-year capital returns to $319 million; including $252 million spend on share repurchases. This was nearly double the amount we spent on buybacks in 2018. It is the most we've deployed on share repurchases since 2015. As long as our stock remain highly undervalued and trades at a significant discount to book value, we intend to use share repurchases as our primary vehicle for excess capital deployment. Before turning it over to Paul, I would like to make a final point. While interest rate movements are outside of our control, we're not being complacent. We will continue to take proactive and decisive actions to mitigate the impact. The technology partnership we announced in November is expected to deliver $20 million in savings over five years, ultimately leading to run rate savings of $8 million per year in 2024. The transformation we recently announced which will consolidate our three business segments to two divisions is expected to reduce gross annual run rate spending by approximately $22 million by the end of 2020 before investing approximately $11 million of net savings in various technology and growth initiatives. Together these savings initiatives will dampen the impact from the challenging rate environment while providing a solid base for our future. We're laser-focused on generating stronger operating leverage and will continue to seek other opportunities to reduce our structural costs and minimize our expenses. With that, I'll now turn it over to Paul to discuss the financials. Paul?