JJ Ruest
President and CEO
Thank you. Well, again, Tracy will have to, you know, share with you very soon some of her vision, but, going back to when Creel became CEO, at that time, I became Chief Marketing Officer and at that time, we had made enough progress on the operation that we had find a way to make better use of the network and we grew with the RTM and the volume very solidly. And this is where Rupert went from a fishing port of not known by anybody to becoming a place where we do business for both bulk and container. I think, the future of CN is really diverse. At this point, we really want to leverage technology to reduce – to make our railroad safer, as you saw in progress we've done so far. And we want to use technology to make the railroad lower operating costs. We also want to use the technology to improve our customers relationship, make the business more sticky, and attract more freight and that's what the agreement with Google is all about, is to go deeper into the supply chain. Today, some – the customers want something more than just the raw rail service. They want this thing to be friendly. And then operating margin will always be key. We're in an industry which is very capital intensive, and operating ratio is very key. We're very focused on that. You've heard a lot about operating ratio in the third quarter and the quarter-to-date. So I think there's a combination of these different things that says, between growth, between good costs, between technology, between making sure that we are relevant to society, on ESG, emission, and also, you know, attracting the right talent and keeping the right talent, all these things are part of the CN long-term strategy. And on the – do you remember, I think the first time I met you, I was handling the chemical and you asked me a question about Dow Chemical and whatnot. Well, guess what, 25 years later, there's still huge potential -- lot of potential in Edmonton, Calgary, there's another wave of capital investment, not refinery or oil sand this time, but they're more about petrochemical plants that will be export and that's part of the CN’s future again, is how does these landlocked facility like coal mine like, potash mine, like petrochemical mine, like big, vast, growing area for industries and prairies, how do they access the world market and is only one good way to do that, it's with rail, and CN is a fantastic network to make that happen with the TriCo and especially Rupert and Vancouver. So I think there's a lot out there for CN to be successful. I'm actually the biggest shareholder of CN, as on the management team. And I intend to remain a shareholder and I'm voting strong for the team and for Tracy. Thank you for the question, Tom.