Michael Neidorff
Analyst · Bank of America. Please go ahead
Thank you, Ed. Good morning everyone and thank you for joining Centene’s fourth quarter and full year 2019 earnings call. I would like to apologize now for any residual cough you may hear as a result of some bronchitis I had a week or so ago. Before I go to our 2019 results, let me say how pleased we are to have closed the WellCare transaction on January 23. We are cautiously optimistic that the transaction would close early in the first half of 2020 and we are happy that this was the case. We are now a $100 billion plus enterprise providing healthcare services to more than 24 million members across all 50 states or 1 in 15 individuals across the nation. Having achieved this, we still have a long runway ahead of us with enhanced scale, further diversification of products and capabilities and greater opportunities for growth across portfolio. As we have previously disclosed, our planning assumption was to be ready to begin the integration by January 1. I am pleased to report that the integration process is well underway and teams were managing their various work streams. For example, we have begun to align 2021 bids for our Medicare business. In addition, we have activated integration plans in markets, where WellCare and Centene overlap, such as New York, Georgia and Florida. We remain on track to achieve our previously committed and communicated accretion and synergy targets. Most importantly, we are happy to welcome the WellCare team and colleagues to Centene. Let me now turn to a recap of Centene’s 2019 highlights. 2019 was another robust year for Centene. We delivered strong top and bottom line growth enabled by operational and commercial successes across our enterprise. We remain focused sticking to our business-as-usual approach. We were not distracted by the significant headline noise during the year. We continue to execute against our strategic priorities and invest in capabilities that have positioned Centene for long-term success. In 2019, we added 1.1 million members representing growth of more than 8% surpassing the 15 million member mark. This growth was achieved in the face of state eligibility re-determinations, which continued to moderate. We continue to grow our market leading position in both Medicaid and the ACA marketplace. We grew revenues by 24% to $74.6 billion and adjusted earnings per diluted share by 25% to $4.42. The HBR increased 140 basis points to 87.3 driven by normalized margins in the exchange business relative to favorable performance in 2018 in the health insurer fee moratory. The adjusted net income margin increased 10 basis points to 2.6%. We continue to execute a smooth and seamless integration of Fidelis. The only remaining task in this process is to finalize the incorporation of Fidelis on to our claims systems platform. We also continue to invest in strengthening our products and capabilities with a focus on areas that will complement our core business, enable us to continually enhance how we impact patient outcomes while delivering long-term care. A few highlights. We achieved meaningful progress with Centene Forward an important initiative that we expect will better position Centene for long-term growth, increase margins and profitability. In 2019, we executed on more than $500 million in initiatives and the program has now evolved into a permanent part of Centene’s and the company’s organization and culture. We continue to migrate our membership to RxAdvance, the technology-based pharmacy platform, which enhances quality and transparency while lowering costs. We continue to focus on proof-of-concept and we’ll expand as appropriate. We increased our stake in Ribera Salud from 50% to 90%. This demonstrates our commitment to continue developing Centene’s international portfolio. We are also proud of the initiatives we announced in 2019 to enhance the health of the communities we serve. I would like to highlight just a few. In February, we formed a social health bridge trust to help organizations more effectively address the social determinants of health. In April, we launched the OpiEnd Youth Challenge to raise awareness among adolescents about opioid misuse and prevention of dependence. And in September, we launched the Food for Today and Food for Tomorrow development initiative with feeding America to help experiencing food insecurity. These initiatives are all in line with our whole health focus, an integrated and holistic approach to how we work with our communities. We are focused on addressing the broad range of social determinants of health. For example, Medicaid have always – are particularly likely to struggle with non-medical barriers to health, including nutrition, education, transportation and proper housing. As a leading multinational managed care enterprise, we will continue to lead initiatives and partner with organizations to transform the health of communities across the globe. Moving on to the market and product updates. First, we will discuss recent Medicaid activity. During the year, we maintained our industry leading Medicaid RFP win rate of 80% with success across new contracts as well as renewals and contract expansions. Medicaid membership grew approximately 3% to year-over-year to 8.6 million recipients. Texas. In November, Centene successfully re-procured the expanded – and expanded its STAR+PLUS contract in Texas. We will be providing healthcare services to recipients in two new services, El Paso and Travis, while continuing to operate in our 7 existing service areas. Centene currently serves 140,000 beneficiaries under existing contract. The new expanded contract is scheduled to commence September 1 of 2020. On a separate note, the state of Texas has now indicated that the STAR, CHIP re-procurement announcement will be sometime in February. We remain confident in the value we bring to the state. Pennsylvania. On January 1, 2020, Centene successfully launched the third and final phase of the Pennsylvania long-term care contract adding approximately 38,000 beneficiaries. As a reminder, we launched the southwest zone in January of 2018 and the southeast zone in January of 2019. We are the leading long-term provider in the state, currently serving approximately 90,000 recipients. The addition of the third zone will bring our total annual revenue in Pennsylvania to over $2 billion. Centene’s participation in this important program reinforces our national leadership position in long-term care. Louisiana. I am pleased to announce that on January 17, 2020, the Louisiana procurement officer found the state procurement to be the most – for the most recent RFP that I quote was fairly broad. After months of reviewing our protest, the procurement officer agreed the state failed to comply with the requirements set forth in the RFP MLR. Consequently, the procurement was rescinded and the awards were cancelled. The state and awardees have appealed the decision to the Commissioner of Administration that we are currently awaiting for results. We remain confident that Commissioner will uphold the procurement officer’s decision. Centene’s plan continues to operate under the previously mentioned emergency contract with the state. North Carolina. As we have noted, Centene as a provider of that entity, has been awarded three regions in North Carolina. North Carolina’s Medicaid managed care program has been delayed from its previously announced February 1, 2020 start date pending approval in the state budget. At this point, no official timeline has been announced. We continue to maintain sufficient operations for all required implementation activities during this delay. In addition, we are defending our awards against ongoing protest and expect that we will retain our awards once the process is complete. Illinois. In February, we commenced operations on the state’s foster care program, serving approximately 15,000 beneficiaries. We expect additional enrollment of approximately 17,000 later this year. Health insurance marketplaces, we remain pleased with the strength of our marketplace business, which has continued to be very popular and an attractive option for many consumers. In 2019, we retained our market leading national position. At year end, we served approximately 1.8 million exchange members in 20 states. This represented growth of approximately 20% year-over-year. For 2020, we expanded our footprint in 10 of our existing Ambetter states and 106 new towns. Our continued focus on providing high-quality affordable healthcare led to a very successful open enrollment. In January, we had almost 2.2 million members across 20 states. This represents a year-over-year increase of approximately 200,000 beneficiaries. In addition, the key demographics of these members, remains relatively consistent with prior years. The average age declined by 1 year to 42. Our retention rate increased 2% to 82% and our effectuation rate increased by 3% to 96%. We expect to have another strong year of operations in our industry leading marketplace business. On to Medicare, at year end, we served approximately 405,000 Medicare and MMP beneficiaries, a decrease of approximately 3% year-over-year. We do not achieve our growth expectations in Medicare, and overall performance has not kept pace with the rest of our products. We have been focused on addressing the underlying drivers of this underperformance. The addition of WellCare’s high performing Medicare portfolio will serve as an important catalyst to accelerate our growth and performance in this business. As I mentioned last month at an investor conference, we plan to operate our Medicare business under the WellCare brand name. Looking ahead, I am comfortable that we will be able to reset the trajectory of this business. A couple of quick comments. Our medical costs, they remain stable and in line with our expectations in the low single digits. On the rate outlook for 2019, our composite Medicaid rate increase was 2%. We are expecting a composite Medicaid rate increase of approximately 1.5% for 2020. Now, let me provide commentary on healthcare legislation and regulatory environment. We believe that there is little desire in Washington D.C. to revisit comprehensive healthcare reform. However, Congress and the administration continue to explore ways to improve the healthcare delivery system. We are pleased with the end-of-year legislation, which included a provision fully eliminating the health insurer fee beginning in 2021. This tax not only increased the cost for seniors and those who purchase commercial coverage, but require states to pay hundreds of millions of dollars for tax that placed significant strength under Medicaid programs. In addition, the marketplace revisions aimed at stabilized individual market further indicate bipartisan support for exchanges. Last week, the administration announced a block grant proposal aimed at giving states more flexibility with their expansion population. We are currently reviewing this proposal and look forward to working with the administration to help promote Medicaid fiscal integrity, while making sure the program remains available to those who need it. Centene welcomes the federal government’s efforts to promote safe innovation across all programs to make coverage more affordable and sustainable. It represents another opportunity to be an innovative partner with the states, and Centene with its local approach is well-positioned to do so. In conclusion, 2019 was another very successful year for Centene. We delivered solid financial performance and made significant progress against our strategic priorities. We look forward to 2020 and beyond with confidence as we continue to build on this positive momentum with a focus on driving significant growth across the portfolio with an enterprise on organic growth and an emphasis on organic growth. Continuing our focus on operational excellence and margin expansion and investing in the strength, scale and quality of our enterprise and portfolio to position us to continue to deliver value over the long-term. Thank you for your interest in Centene. Jeff will now provide you with further details on fourth quarter and full year 2019 financial results. Jeff?