Operator
Operator
[Technical Difficulties - Audio Starts Abruptly] At the same time, standard line premiums are being pressured by declining exposures, due to depressed payrolls and revenues, as well as premium audits that are generating return premiums. Standard lines policy count was essentially flat during the quarter. Although we are not satisfied with our top line in Standard Lines, we are pleased with our new business production. Our ratio of new to lost business was 1.1 to 1 this quarter, a slight improvement over last year’s third quarter. In Standard Lines, 81% of new business is coming from the industry segments that we outlined to you earlier this year. We continue to drive more of our business from segments that we believe have greater profit potential. Renewal rates were essentially flat in the third quarter. In the third quarter of 2008, the average rate decrease was 5%. Third quarter retention came in at 80% compared with 81% in third quarter of 2008. We are prepared to see a decline in our retention as we push for more rates to improve profitability. Market conditions in Standard Lines remain very competitive for new business. We continue to see aggressive pricing on accounts of all types and sizes, including catastrophe exposed locations, high value property, large casualty accounts, and small business. Our property and casualty operations expense ratio for the quarter was 33.3% compared with 31.5% in last year’s third quarter. The increase came from lower net earned premiums as a result of negative premium growth and return premiums, as well as higher underwriting expenses and the previously mentioned assessments. Craig.