Patti Poppe
Analyst · America Merrill Lynch. Please go ahead
Thank you, Sri and thank you everyone for joining us today. Rejji and I are excited to share our 2017 results with you and our 2018 goals. I've scrubbed all of our stories of the month and have selected our wining story of the year, which I will unveil today. Rejji will provide the financial results and an update on Federal Tax Reform and as always we look forward to your questions. We delivered a strong performance in 2017 adding another year to our consistent track record of 7% EPS growth without reset. Operationally we manage challenging weather and storms throughout the year and financially we were able to deliver the results you have come to expect. I'm pleased to report that our adjusted EPS was $2.17 a strong 7% above the prior year which excludes the one-time non-cash effects of Federal Tax Reform. As Rejji will discuss in more detail tax reform will have a long-term positive impact on our business model. In the near term given the significant savings provided our customers will benefit from lower rates which leads to manageable operating cash flow reductions in longer term the lower builds will provide headroom for necessary capital investments. In 2017, we continued to grow our operating cash flow well surpassing our target and yielding an FFO to debt ratio of approximately 20%, which provides plenty of cushion for the potential cash flow impacts of tax reform. For 2018, we are raising our guidance to a range of $2.30 to $2.34 which reflects 6% to 8% annual growth from our 2017 actual EPS. We are also increasing the dividend to $1.43 per share consistent with our expected earnings growth. Longer term we are reaffirming our growth rate of 6% to 8% and we continued to be confident in our ability to deliver another year of consistent industry-leading performance. As I stated in the past, we're highly confident in 7% annual growth has demonstrated in 2017, a year where we experience atypical weather and a record level of storms in our service territory, yet we still delivered. As we think about our guidance range for 2018, we will focus on executing our capital plans and realizing cost savings to the CE Way. Admittedly given the strength of our plan for 2018 and the reinvestments we've made in 2017, we'd be pretty disappointed if we didn't finish the year toward the high end of the range. Our commitment to people, planet and profits are tripled bottom line continues to serve us well driving a year of record setting milestones in safety, service and customer satisfaction. In fact, our safety performance was our best ever and put us number one amongst our peers. Nothing is more important and it's a great demonstration of the quality of people here at CMS that are focused and safe every single day. We were ranked and awarded a number of third party surveys including being named the Best place to work and the Best Employer for Diversity in Michigan by Forbes Magazine and the number US utility by Sustainalytics for the second-year in a year. It's no surprise that my co-workers and I love working for such a purpose driven company that continues to demonstrate the financial performance and sustainability go hand-in-hand. Yet we're dissatisfied and committed to continuously improving our performance every day. For example, we told a year ago that we only fulfilled our customer commitments on time 9% at the time. Our goal was to reach 50% by the end of 2017, dramatic improvements. With the utilization of the CE Way, the team was able to deliver even better than planned. I'm happy to report that we finished the year at 60% commitments made on time and yet, we still have so much work to do. Each of these remaining missed appointments is a cost both to our customer and to our [audio gap] proved customer experience and cost savings that the CE Way unlocks. I applaud my co-workers and their relentless dedication to continuously improving our performance. You can count on us to leverage the CE Way to enable our triple bottom line of serving our customer and communities, protecting and improving the planet and delivering strong and predictable financial results. Now as you know, I've a series of stories that I call my story of the month. There is nothing like an example to bring to life the power, the consumer's energy way and its impact on our continued performance. I reviewed all of our stories last year and have selected the best of the best for my story of the year. As we shared many times, our business model is fueled by needed infrastructure investments on our aging system partially funded by cost reduction to protect customers from prices they can't afford. Our core competence of cost reduction is enabled by capital investment which often reduce O&M. our process improvement to the CE Way and effective technology deployment. My story of the year is an example of how the whole model works. Last year, we completed the installation of our smart meters which was a multi-year capital program designed with customer benefits in mind from day one. Our smart meters have enabled a dramatic improvement in meter read rate and thereby improved billing accuracy while significantly reducing costs. When we don't read the meter rate the first time, we rely on estimated bills which are inevitably error-prone and create waste for both customer and the company. Utilizing smart meter technology and significant process improvement we've been able to reduce invoice reversals by 90% since 2013, reduced calls to our call centers and reduced truck rolls investigating perceived billing errors. As a result this has saved well over $10 million for our customers and better yet, it freed up time to solve another problem. Customer's struggling to keep up with their bills. The very same people who were spending time correcting bills were freed up and they designed and launched a new payment program called CARE. Which enables customers to pay on time and rewards them for doing so, by reducing their arrears adjust as they go creating a new pattern of payment and household stability? We've reduced shut-offs by 30%, while at the same time reducing our uncollected accounts by $34 million or over 50%. We were able to protect our most vulnerable customer and lower cost for everyone. We awarded our billing team our first Annual Purpose Award this year for their demonstration of world-class performance delivering hometown service. We're creating a culture of performance and celebrating our success. And 99% meter-read rate, a 90% reduction in invoice reversals and a 50% reduction in uncollected accounts was definitely worthy of celebration. True waste elimination. By making smart investments, improving our processes enabled by the CE Way and deploying technology we've substantially reduced cost. Which we will return to our customers to fuel new investments which can add even more value for them. This model works and there is lot more steam in the boiler for the future. Stay tuned for more stories to come. We're celebrating on the run and have kicked off 2018 with gusto. Safety is always our number one priority and we aim to make this year's safety performance even better than last year's record result. We have a strong regulatory model in Michigan that is time bound, transparent, allows us to have forward-looking visibility as well as utilization of our investment recovery mechanism in gas. And as a result of the 2016 Energy Law have added an IRP filing. In parallel the Commission had ordered a five-year electric distribution plan as well. These long-term regulatory filings allow us to plan for the future, which reduces risk and provides for more predictable regulatory outcome. As always we plan to meet all of our financial objectives for the year and Rejji will take you through those along with tax details. We will continue to drive our triple bottom line delivering the consistent world-class results for our customers and you. Our model is simple, durable and continues to deliver. The self-fund a large portion of our earnings growth. We look at our cost structure. We look at everything. O&M, fuel, PPAs, interest expense and yes, taxes. Tax reform is good for our customers and our model. We believe tax reform will fuel the economic momentum across the country and especially right here in Michigan and we plan to be a bit part of that growth. I attended our State of the State Address in mid-January and the optimism was palpable. The Governor even bragged a little bit which is pretty uncharacteristic of Michigan's famed nerd. Governor Snyder shared that Michigan is the number one Great Lake State for inbound college educated talent. Has the sixth highest income growth in the nation and has created the most manufacturing jobs in the country. The Governor reiterated his commitment to infrastructure in Michigan. All of this is good news for our customers and CMS Energy. As we've mentioned. We have a very large and aging system because we have so much needed infrastructure investment. Our internal teams literally compete with one another for project approvals. We have a rigorous prioritization and approval process for work that significantly improves the safety of our system, the reliability of our systems and often reduces our cost, which is the trifecta for customers. We're the fourth largest gas utility in the nation in terms of miles of pipe and that system is going through a refresh overtime. With nearly 1,700 miles of large transmission pipe and 27,000 miles of distribution mains. It will take decades to replace all of it. We plan to continue to align with our regulators on the prioritization and sequence of these needed investments. Our electric distribution system is older than our peers. Our current plan calls for focus on poles, wires and substation nothing fancy, but the basic building blocks of a resilient system. Finding mains and making every capital dollar count. We can deliver more value for customers and enable the long-term delivery of our financial objective. In the latter half of our five-year distribution plan, we began to add smarter grid technology and modernization which can better optimize and utilize our infrastructure. And we're proud of the way, we self-fund these necessary infrastructure investments through our commitment to cost reductions. When we look at the total cost structure we realized the bulk of our cost are not just to operate and maintain the system. Fuel and purchase power costs are larger than O&M and these are pass-throughs than our regulatory construct here in Michigan, but they're still real expenses for our customers and add no value for our investors. We've reduced fuel prices by shifting from colder gas generation and that saves our customers money, but there is more work to be done. Our PPAs provide a significant opportunity in the very near future to reduce cost for our customers even more and fund necessary capital investments across our system at a lower cost. As we lower total cost, we can be more attractive to companies considering Michigan for their expansion or relocation because when Michigan wins, we win. When Michigan grows, so does our business. We are actively engaged in economic development and in fact we're awarded the Deal of the Year for our work with the locating of switch data center in Grand Rapids, the heart of our electric service territory. By providing energy ready sites we work closely with our communities and policy leaders to make it easier for new businesses to expand or move to Michigan. Last year alone we attracted 69 additional megawatts of new load and there is more fish on the hook. In addition to growth, many of our new and expanding customers are looking for help to achieve their renewable energy goal. We're partnering with those companies for success with our recently announced Green Pricing package. Yet we still plan conservatively. We only add the load to our model and our sale forecast when it has actually materialized. The proof is in the pudding. We achieved almost 2% industrial load growth in 2017. Our regulatory calendar is on pace this year, especially with the continued implementation of the 2016 Energy Law and the new Federal Tax policy. We are working with our regulators to pass the tax savings onto our customers. We made a filing on January 19 indicating our preference which as you'd expect, is to keep it simple and apply a credit on every bill and we are waiting the MPSC's order on [indiscernible] like this credit applied. The new Energy Law requires us to file a long-term integrated resource plan. We anticipate filing that in June. Furthermore, to meet Michigan's new 15% renewable portfolio standard we have filed a plan to build over 500 megawatts of new renewables and expect the commission order on that plan later this year. Our IRP will provide insight to our future generation mix and enable the commission to go on the record with their view of our plan. Again the regulatory construct in Michigan is transparent, directed through statue, time bound and forward-looking. Therefore provides investment certainty ahead of our actual expenditures no big bets and no surprises. Our rate cases remain on track to deliver cost savings and service improvements to our customers, we expect an order by the end of March on our electric rate case and we're still in the gas case, but expect a constructive outcome there as well. No matter the external factors, our business model has stood the test of time in changing environments. For us to deliver the consistent strong performance you come to expect. We work closely with everyone. Without counting on the weather or other recess [ph] to EPS. Over the last 12 years, we have continued to pay a competitive dividend that has grown along with earning. When we combine the two, our earnings and dividend growth, we yield a double-digit total shareholder return. Over the past 10 years in fact, we've delivered TSR that's three times the performance of the UTY and more than twice the performance of the S&P 500. 2018 will be the 16th year of track record you've come to know and enjoy and we intend to keep it that way for many years to come. Now I will turn the call over to Rejji.