Montgomery F. Moran
Analyst
Yes, Joe, I think it's a great question. And you were right. I think you're right to be surprised by it. And it shows that you know us was pretty well, to be honest. It's by far our preference just to continue to developing people from within. And you'll recall that we didn't have this real focus of developing all of our managers from within our crew till about 6 or 7 years ago. And back then, it was sort of maybe 1 in 4, 1 in 5 of our crew members or, excuse me, of our managers came from crew; now it's 5 out of 5 managers come from crew. So obviously, we've had a tremendous amount of success getting the -- getting our managers from crew level. Now to -- and then again getting managers -- general managers to Restaurateur level, we've had a lot of success with that lately. And we're proud that we've had a lot of success seeing a lot of our Restaurateurs rise up to become leaders over 2, 3, 4 or even up to, in some cases, over 50 restaurants. And so that's tremendous, and we're very, very pleased with it and proud of that. The issue becomes that sometimes, we are seeing someone become, for instance, an apprentice team leader who has -- who goes from 4 to 8 restaurants overnight, immediately develops or very quickly develops 4 Restaurateurs such that they're able to become a team leader. And at the team leader level, all of a sudden, we're -- sometimes, we have a tendency to wanting to oversee 20 or 30 or more restaurants. And what we're seeing is that sometimes, that can tend to cause these very skilled team leaders to start being a little bit more reactive in their approach to running their restaurants and to start to act a little bit more like a traditional fast food mid-management leader, which we don't want. We don't want our mid-management leaders to approach their job of -- essentially by putting out fires or chasing symptoms. Instead, what we want them to do is build individual special cultures restaurant by restaurant that are sustainable and that will last even in the absence of sort of constant supervision by that field leader. And what that means is that we don't want to overstretch field leaders to where they have too many restaurants such that they're not doing the wonderful culture building that made them successful. So in order to avoid that, in certain areas where our growth has been very fast and where the growth of mid-management leaders hasn't quite caught pace with the unit growth, we're going to hire some area managers to take a little bit of that pressure off so that these superstars rising up through the ranks remain superstars and we don't push them to a point where they're not successful as they could be. Does that make sense?