Steve Ells - Founder, Chairman, and Chief Executive Officer
Analyst · Piper Jaffray
Thanks Sandra. Once again, I’m pleased to report another quarter of strong performance for Chipotle. We generated same-store sale of 12.4% for the third quarter, which brings our year-to-date restaurant comp sales growth to 10.9%. On the strength of these numbers, we are now positioned to reach our 10th consecutive year of double digit cost, which is certainly an extraordinary achievement. We believe that these results are evidence that people appreciate our continued focus on improving the customer experience in our restaurants. Our unit economic model strengthened during the quarter as well, with both average restaurant sale and restaurant level margins increasing. Even while higher commodity costs are pressuring margins, our managers are improving the customer experience while effectively managing the business and they are doing this during a difficult restaurant operating environment. I am really proud of what our managers are able to accomplish. And we continue to grow as we open 20 new restaurants in this quarter and 88 year-to-date. More and more of these new restaurants are staffed with managers that we developed from within and the sales to these new restaurants continued to keep pace with their existing restaurants such that the new opening still attract at 85% of the volume of our mature restaurants, which continue to increase each quarter. A better customer experience, double digit comps, higher margins, and more new restaurants, it all adds up to EPS increasing 72% for the quarter over last year. For years, you have heard me say that we want to change the way the world thinks about and eats fast food. To accomplish this mission, we obviously plan to continue serving great tasty food, using high quality ingredients and classic cooking methods, but we also need to continue to evolve in every aspect that we do. This evolution has continued over the last 14 years. We have continued to refine what we do, and by doing so, have been able to further strengthen the unit economic model, which is at the core of our success. So, we view these latest operating results as a national consequence of our continued effort in these regards. We are very proud of what we have accomplished so far to change the landscape of fast food in this country. We believe Chipotle is the only national restaurants chain committed to making better tasting, socially responsible gourmet food available and affordable, so that everybody can eat better. We feel that this sets us apart from all other restaurants, but our ambitions stretch far beyond what we have accomplished so far. We know that we can operate our restaurants more efficiently. We know that we can find even better ingredients from which to make our food. We know that we can find better equipments and design better restaurants, which will allow our crews and managers to cook even better food and provide a better customer experience. We know that we can create better training tools which allow our employees to take on more responsibility more quickly. And by doing all these things, we are confident that we can continue to improve the experience we offer so that we will be an experience of increasing relevance to our customers. Clearly, a key part of this ongoing effort is our Food With Integrity philosophy. Again, this term describes our ongoing efforts to find better quality, better tasting raw ingredients from which to make our food. You have heard me talk about this and it began with our switch to 100% naturally raised pork and naturally raised meat comes from humanely treated animals, which are never given growth hormones or antibiotics and which are raised on a 100% vegetarian feed rather than being fed… feed that contains animal by products. I am pleased to say that the amount of meat that we serve, which follow these protocol have continued to grow. We recently completed the rollout of naturally raised chicken into our entire Texas market. So, that about 80% of our restaurants nationwide serve chicken, which is naturally raised. Additionally, nearly half of our restaurants serve naturally raised beef. This has allowed us to continue to serve better and better tasting food. Important improvements in our diary supply are also contributing to an improvement to the taste of our food. Although, our sour cream is now made from milk from cows that are never treated with the growth hormone rBGH, as is nearly all of our cheese. But there is another exciting development which we expect to make soon to our diary and that is a switch using diary from pasture raised cows. Commodity cows are usually raised in confinement with little or no access to suitable grazing land and given hormones to stimulate milk production and antibiotics to stave off illness. By contrast, pasture raised cows are raised in an open pasture. They don’t need to be given antibiotics to remain healthy and are comfortable and well treated and enjoy a much longer life span. The result is not only a much more sustainable agricultural system, but better tasting milk which makes delicious sour cream and cheese for our restaurants. Beyond our food, we are testing a number of technological and equipment improvements in our restaurants. These improvements are at the very early stages, but are aimed at creating more operational efficiencies in our restaurants. One example of this is the handheld POS terminal which we are testing in some of our Denver and Chicago restaurants. This device allows us to take orders from customers who are using credit cards, while they wait in line. These customers still get the full experience of customers ordering their food, but by the time they receive their order, they have already paid for their food, which helps alleviate the bottleneck of the cash register at the end of our serving counter. Not only is this faster and more respectful of our customer’s time, but it’s also a chance to give great, personalized, customer service. In other developments, we are now at the very early stages of plans to add restaurants in Toronto, Canada. We think Toronto is a logical geographic extension for Chipotle given its demographics and proximity to some of our strong U.S. markets. We believe customers in Canada will appreciate our great tasting food, made of high quality raw ingredients. We believe that we will be able to open a restaurant in Toronto by the end of 2008, once we determine a suitable location and a proper staffing for the market. So, we still have a lot of work to do ahead including a lot of HR requirements and supply logistics associated with sourcing our high quality ingredients. But we're excited about entering the Toronto market. I am confident that the foundation we built will continue to serve us well through our mission of Food With Integrity, together with our disciplined approach to our unit economic model. With that I will turn it over to Monty.