Victor Dodig
Analyst · CIBC Capital Markets
Thanks, Geoff, and greetings, everyone. Thank you for joining us on the call. This morning, CIBC reported annual adjusted earnings of $3.8 billion with earnings per share up 6% from last year. We also delivered an industry-leading return on equity 20%, while increasing our capital strength with a Basel III Common Equity Tier 1 ratio of 10.8%.
We entered fiscal 2015 as a team with 3 goals in mind. One was to rejuvenate our corporate culture; the second was to reengage our clients; and the third was to enhance shareholder value. And I believe we have made excellent progress in all 3 areas.
Throughout the year, we invested considerable time and effort as a team to change the way we think and to change the way we operate. We also made a concerted effort to reengage with our clients to better understand their needs. Personally, I met with over 500 of our corporate and business banking clients to convey our commitment to putting the commerce back into CIBC.
Our vision is to become the leader in client relationships. And aligned to that vision, we repositioned our brand from what -- from the tagline "For what matters" to "Banking that fits your life." Our clients, they want a bank that knows them, values their business, advocates for them, fixes their problems quickly and listens to their needs. Our team members are feeling energized by a renewed client-focused strategy. In 2015, we received our highest employee Net Promoter Scores on record. In terms of shareholder value, we increased our dividends by 12%, which helped drive our industry-leading total shareholder returns in 2015.
Now although we've made progress, the work is far from done. We're going to continue to evolve our culture and we're going to place a greater emphasis on performance orientation. We're going to continue to focus relentlessly on our clients and deliver to them what's relevant to them, and we're going to unlock shareholder value by transforming our foundational business, by optimizing the use of our balance sheet and by redeploying capital to businesses that are core to our strategy and core to the future.
So our goal is clear. It's to build an innovative, relationship-oriented bank that provides consistent and sustainable earnings growth through a 3-pillared strategy. We outlined that 3-pillar strategy at our investor presentation. I'd like to go through it again this morning.
The first pillar is to simplify our bank. We will transform CIBC into a nimble financial institution. We will leverage technology and we're going to redeploy the resources to improve our efficiency. We're going to be better at cost management and better at growth. We believe we can get to -- our efficiency ratio down to 55% from the current 59% over the medium term.
The second pillar of our strategy is to continue to focus on innovation. We are the innovation leader today in banking, but the rapid pace of change in the industry, especially from FinTech disruptors, is forcing all of us and CIBC to continue to innovate for our clients as they adopt new technologies and look for secure, easier and more flexible ways to do their day-to-day banking. We recognize at CIBC that we can't build everything ourselves, and that's why we're open to collaborating with high-quality third parties where appropriate.
Our third pillar is a relentless focus on our clients. Our goal is to be #1 in client experience over the medium term. Since we've shifted our focus from being a product-centric bank to being a client-centric bank 4 years ago, we've had third-party validation that our strategy is working. For the past 3 years, CIBC was the only Big Five Canadian bank with positive momentum in client experience as reported by both the Ipsos Reid and the JD Power client satisfaction surveys. So we're making an impact in the marketplace, but there is still a lot of work to do to be #1. So we've declared client experience as a bank-wide priority, and we've made changes to the executive compensation programs such that client experience goals are a meaningful part of our compensation program.
So if I can now just turn briefly to the macroeconomic front. We expect the Canadian banking industry will continue to face headwinds from a low interest rate environment and sustained low commodity prices in 2016. While we are cautious about the economic environment, we are confident that our risk management protocols will detect the early warning signals that allow us to react appropriately and still work with our clients.
Now I'd like to give you some highlights from each of our business units. In Retail and Business Banking, we transformed our branches into banking centers. That's an important point, we don't call them branches anymore. And the focus is on providing personalized advice and deepening our client relationships.
For day-to-day banking transactions, we are leveraging our digital technology and encouraging our clients to access banking through their tablets and through their mobile devices and obviously, the ATMs that exist at our banking centers.
At our banking centers, we also simplified the leadership structure and introduced the new role of a banking center leader. This will give each of our over 1,000 banking centers across Canada a single leader responsible for building and deepening client relationships and strengthening ties in their communities.
For our mass affluent clients, we expanded our Imperial Service Direct offer. This is an offer that connects clients with a dedicated financial advisory team remotely. This offer enables us to deliver financial advice and deepen relationships with those clients who visit our banking centers infrequently, yet they prefer a dedicated team to meet their needs.
In business banking, we added more relationship managers to meet our clients' needs and offer them advice to help them with their -- the growth of their businesses. To build our business banking client base, we recently entered into an exclusive partnership with a Montréal-based lender, Thinking Capital, and we announced that recently, who provides short-term online loans to small businesses with unanticipated needs. The size of the loans range from $5,000 to $300,000 and the unique selling point here is the adjudication can be done in less than 10 minutes using technology. Funds from approved loans are deposited in a matter of days instead of weeks as is the case for traditional small business banking.
This partnership, like many of our partnerships, are about leveraging innovation to broaden our -- broaden the options for existing business clients and attract new business and personal banking relationships to CIBC.
To further CIBC's innovation leadership for our clients, we also entered into a partnership with the MaRS Discovery District in Toronto to create a new corporate innovation hub. We're also part of MaRS' new FinTech cluster to continue our focus on developing the next wave of banking innovations for our clients. My colleague, David Williamson, is here this morning to answer your questions about Retail and Business Banking.
Our Wealth Management franchise also has made good progress in 2015 against our strategy of enhancing the client experience and attracting new clients. Our Canadian asset management business achieved its sixth consecutive record with $5.5 billion in net sales of long-term mutual funds.
New account openings at CIBC's Investor's Edge were up 36% year-over-year and that was driven by a strong partnership in our retail banking centers; it was also driven by innovation where we've significantly shortened the account opening time for a self-directed brokerage account.
Within CIBC Wood Gundy, we continue to invest in our technology platform to significantly streamline the new client and account opening process, again using technology. And we've used technology to provide personalized service. We launched a new planning capability, which will help us to deliver comprehensive and individually-tailored financial plans to each of our clients.
We also experienced strong net flows in our Atlantic Trust business in the U.S., which continues to perform well. My colleague, Steve Geist, our Head of Wealth Management, is here to answer your questions on Wealth Management this morning.
Now in early October at our Investor Day, we announced the name change of our Wholesale Banking business to CIBC Capital Markets. We're moving away from Wholesale Banking. We're moving away from world markets. We're moving into the future and calling ourselves CIBC Capital Markets. We believe that this name better reflects what we do in this business unit, which is to provide advice, insight and execution in the Capital Markets for those clients that are particularly reliant on that source of financing.
Throughout 2015, our Capital Markets franchise continued to hold leadership positions in syndicated loans, debt and equity underwriting, M&A advisory and trading activities. We also made good progress against our strategy of helping our clients grow globally by expanding our lending and advisory mandates, particularly in areas of our core competency in energy, utilities and infrastructure finance.
To support our clients' businesses, we continue to expand our suite of Capital Markets products in key regions globally in the areas of foreign exchange, fixed income, commodities and equity derivatives.
On the innovation front, Capital Markets recently introduced 2 new products for the convenience of all our clients at CIBC, products that our clients are already embracing in a very important way. The first is CIBC Global Money Transfer, a no-fee service allowing our clients to send money overseas easily and affordably online from their online banking account or from our banking centers.
The second offering is CIBC Foreign Cash Online, which allows our clients to order any of 75 foreign currencies online for secured delivery to their home or their local banking center, and in Toronto at Pearson Airport at no extra charge.
These 2 innovative products underscore our commitment to simplifying banking for our clients and being the leading provider of foreign exchange in Canada. It's also a classic example where our Capital Markets expertise works with our retail expertise to deliver to main street Canada what they need each and every day. My colleague, Harry Culham, our Head of Capital Markets, is here this morning to answer your questions.
So I'm going to close now and as I reflect on my first year as the leader of CIBC, I'm very pleased with the progress we've made as a team. And I'm very excited about what lies ahead for our shareholders and for our employees and for our clients.
Our strategy will allow us to unlock value, will allow us to redeploy resources for growth and we're going to remain vigilant when it comes to managing risk and managing our cost structure. And on behalf of CIBC's executive committee and our board, I'd like to take this opportunity to thank our shareholders for their continued support and all of our team, our 44,000 employees, for their ongoing dedication of serving our 11 million clients. I'd be remiss if I didn't wish everybody a happy holiday, if I don't get the opportunity to do that again on this call. We have a lot to be thankful for.
And with that thankfulness, let met turn it over to Kevin to review our results in detail. Kevin?