Matti Shem Tov
Analyst · Oppenheimer. Please go ahead
Good morning, everyone, and thank you for joining us today. Jonathan is going to cover our quarterly results in details in just a few moments. Our financial performance has been disappointing, and not what we aim to achieve at Clarivate. But I would like to take you - what I would like you to take away from today's call, is that while Clarivate has a lot to do to improve performance, we also have a lot of value levels and opportunities in front of us. And with that comes a possibility of a significant upside. I'm going to talk about how do, we plan to reposition Clarivate to realize its potential. First, I would like to share a bit about myself and what brought me to this leadership role. I have 19 years of experience as CEO, including 14 years at Ex Libris and five years at ProQuest, now meaningful part of Clarivate. Under my tenure, Ex Libris grew six times into a SaaS education technology leader. During this period, we accelerated our focus on innovation, transforming the company from an on-premises technology to SaaS technology provider, by introducing the Ex Libris Alma cloud solution. We expanded our offering beyond Libris and invested in strategic acquisitions, to deliver more value to our customers. As CEO of ProQuest, I continue to focus on driving growth through operational discipline, product innovation and strategic acquisitions. We introduced ProQuest to One, bringing together our deep connection of academic content, e-books, videos into a single platform. We launched the Rialto Content Marketplace, the company's first onboard solution in many years. We have acquired and integrated five companies, including innovative interface and public cloud software leader. We delivered strong sustainable growth with revenue increasing from [$1,750 million] to more than $900 million ,and substantially increasing our EBITDA. This led to the acquisition of ProQuest by Clarivate in 2021, for more than $5 billion. Ultimately, my passion lies with people and products. I enjoy learning from colleagues, customers and partners. I see innovating and challenging the status quo, as a key to our success. I take a lot of pride in bringing major product to market and I have a tremendous passion for what we do. These experiences will serve me well in my new role, and will benefit Clarivate and shareholders. Slide 6. I've been as Clarivate's CEO for 90 days now, and I'm starting to form my view on current state of the businesses. First, I conducted detailed business reviews with over 100 leaders, including strategy, product management, sales, technology, and customer service. I've spent time with our teams assessing our three segment operations and go-to-market strategy. I've engaged with 2,000 plus employees in Ann Arbor, Kansas City, New York, Philadelphia, Jerusalem, and London. I've also started to meet with our customers, including some of our largest around the world, to strengthen my insights and learning. I've begun to better understand what we are doing well and where we need to improve. My comprehensive review was helpful to identifying in validating key strategic priorities, leading to the development of an initial value creation plan, which I will discuss in few minutes. As you see on Slide 7, Clarivate has an exceptional foundation consisting of major critical solutions, across the innovation value chain. Our flagship solutions are underpinned by best-in-class data and workflow assets this includes: ProQuest One, Web of Science, Derwent, CompuMark, Cortellis, Alma, IPFolio, just to name a few. We are recognized as a trusted provider in the market we serve, and we have an impressive Blue Chip customer base, leading academic institutions, top pharma companies, top-tier corporates, and leading law firm. Most importantly, we have experienced and talented team of global colleagues with strong expertise, across segments and across disciplines. Our people know our markets, know our customers, and our solutions inside-out. A key learning for me is that Clarivate decision to reorganize into three segments was the right one. It leverages our talented by aligning our people's deep domain expertise to our customer and as a result, we are better able to partner with our customers to develop products to meet their evolving needs. Unfortunately, the company has become disrupted over the last few years. We have grown through acquisitions, which is an important value creation tool, but this represents challenges in terms of integrating different solutions and people at the same time. Additionally, it is easy to lose focus on product innovation and organic growth. We have also taken on product initiatives that were overly dependent on transactional revenue which can be under-predictable, and less profitable with weak cash-flow conversion. This revenue is susceptible to macro headwinds. Our third quarter results clearly reflect some of the challenges and inconsistency from this unpredictable source of revenue. Also the sales model and ultimate execution has been suboptimal. We have combined generally, account management motion with an extensive portfolio of products, which undermines the ability to sell expert solutions. We have also underinvested in customer success, leading to lower renewal rates in some segments. In addition, we have suffered from product technology debt, which hinders the pace of product innovation, disrupts its focus away from new development. Certain non-core legacy solutions have led to insufficient management of product lifecycle, and aging product requiring significant level of investment to refresh. While near-term challenges have impacted our ability to execute effectively and deliver results, achieve meaningful opportunities, to renew our focus and improve performance. Put simply, we have fundamental elements to significantly grow our business. We need to improve on execution. I have been down this road before at Ex Libris and ProQuest. I have a clear understanding on the steps and process required to accelerate growth along with passion - strong passion to deliver and execute for success. So Slide 9, in keeping with that spirit, the executive team and I developed an initial value-creation plan focused on improving execution, and accelerating revenue growth. I plan to go into more detail on each of this initiative on our year-end earning call in February, but thought it would be important to provide you with a preview of our plans. First, we must optimize our business model, by focusing on core subscription and reoccurring revenue. To achieve that, we plan to rationalize certain transactional product lines that are declining, and have low profit margin and cash characteristics. We will also continue to look for opportunity, to convert transactional sales to subscription to building - through business model innovation. For example, we have an initial success converting our Life Science disease landscape and focus reports, from transactional to subscription revenue. By focusing on subscription first model across the business, we will improve revenue predictability and profitability and better - and be better positioned against market headwinds. We must improve sales execution. We plan to achieve this by strengthening our sales organization, putting in place better territory alignment, reviewing our incentive plans, and enhancing customer engagement. We will invest further, and put more focus on customer success, to ensure improvements in renewal rate. This will create more time for each sales reported, to focus on smaller number of products, and better align their domain expertise with the customers' need. I believe this will increase our ability to grow the pipeline, and sales and revenues. I will be working closely with the sales leadership on this effort, and I'm confident we will receive the improved results. From product perspective, we will encourage a build versus buy mentality. We will work closely with our customers to validate interest in clear business use cases, through more formalized development partnership methodology. I've used this model successfully before. It will help ensure investing in the right places, and being responsive to our customer needs. This includes accelerating innovation and leveraging AI as key enabler. For example, our proven success introducing academic research assistance in both Web of Science and Primo, is currently being replicated in additional A&G products like PQIS and books. We are also extending IP and lifestyle sciences capabilities utilizing various AI technologies. Furthermore, our forthcoming Web of Science research intelligence platform is a next-generation software solution powered by AI. This product will empower researchers to accelerate web source, and research institutions to better measure and showcase the impact of their research. And finally, we will seek to carefully rationalize our portfolio. This will likely involve divesting non-core solution that decrease our probability of success. The company is taking steps to simplify the organization, as seen with the divestment of ScholarOne and Valipat this year. My experience has taught me that a simplified and focused organization, is the first step to creating - operational excellence. I also see great opportunity to drive future - further cost rationalization to find more product innovation, and protect and expand our margin. Going forward, our goal is simple. We plan to deploy both human and capital resources towards our most attractive opportunities that will grow our subscription and reoccurring revenue. We are committed to implement this growth initiative as quickly as possible, as we embark on a multi-year turnaround. As we optimize the business, enhance sales execution, advance our product offering and align our portfolio to core products, we are setting the stage for predictable long-term organic growth. That said, as I mentioned at the beginning of the call, we are disappointed with the third quarter top line results, particularly the revenue decline in certain transactional products. As part of my transition, and the strategic work we are currently focused on the value creation, we have decided to remove our full year and long-term - and long range guidance. Our entire focus needs to be planning and executing the value creation plan, which is expected to deliver shareholder value. In summary, I have reviewed the entire portfolio, and I plan to reduce Clarivate exposure to more volatile transaction product lines that have been affecting our business. When we complete the initiative that I have laid out, assuming nothing else changes, we expect that we will improve our organic growth - revenue growth, have a revenue mix skewed even more with subscription and reoccurring, and higher EBITDA margins and have a better free cash flow conversion. I want to emphasize, I'm very confident in the initiatives underway. Our team is energized for the journey, and we are excited to see this effort come to life in quarters ahead. I look forward to sharing more details on our next earning call in February. And with that, I will turn it over to Jonathan.