Jonathan Gear
Analyst · Morgan Stanley.
Sure. Yes, I'll add my comments and Jon, you can add if I miss anything. So first of all, as I mentioned in my comments, it really came down to really a half dozen very, very large deals. And we certainly -- obviously, our Life Sciences & Healthcare sales team led by Tom -- we are very involved, myself, Steen, Jonathan are monitoring these on a really daily basis given the size of them. And this really gets to the crux of what I made in my comments, kind of my discovery here being my first quarter on the role. These are just very hard to predict. They -- and what's interesting is we didn't lose these to competition. They just -- the decisions were delayed. They are postponed. And I've come to realize, this is just the nature of the product, is you have a small number of very large deals that you can feel very good about and they just don't convert. And it's something that is, I'll say, relatively new to me, Toni, in terms of my experience and is a key for us here. So as we think about next year, I think as I mentioned and Jon also mentioned in his remarks, our view on this is, first, we have to structurally change it. And the investments which we're making, which I'm incredibly excited about, which we actually okayed and greenlighted before the end of the quarter, I feel very good about what that will do to really smooth out both by adding more value into our clients, so moving up the value chain, as I mentioned, but also really smoothing out the predictability of this important revenue chain. And then the second piece, as both Jonathan and I mentioned, is given the volatility here, I think the prudent thing to do is just take some of these large deals out of our guidance and out of our view. And the result of that might be maybe we have a couple of quarters where we come in surprise the upside. When that happens, we will call it out. So you'll have the visibility and know what happened, but that's how we're thinking about it. Jonathan, anything you'd like to add?