It's a great question, Tim. What wasn't known was by how highly valued our customers place with our products in all that we provide. That was, like I said, as high as we've seen. What I said in the script and it holds true, it was not a surprise to us that we were not perceived at all with being an easy-to-do business with the company. You may remember some of you that I actually, back in my IHS days, looked very hard at acquiring Clarivate and that was true then. And I would say the difference between 2012 and the end 2018, it was even more so. So we're -- I feel really good about it. We've got a dozen things that are undergoing. We'll fix that, that's 100% in our control. I think, the thing -- it's a great question because it's critical.
I talked about how important culture is, I can tell you operating with a sense of urgency, being externally focused, looking outside in, making sure that we operate with a great sense of urgency and clarity and getting rid of bureaucracy every place we're at, will help us do that and we'll do it quickly. We've also done a lot of other things is internally because it's critical that we remember -- I think of the world as inside customers and outside customers, with line of sight to the outside customers. So I will tell you I look forward to the next survey. As you probably know, as consumers, it'll take a year probably to prove how good we can be, and will be with easy-to-do-business, but we'll see improvements and we'll cover those each quarter. So no surprises at all other than a good news surprise from how they value us. One last comment I'll make. We scored very high, in fact, I felt very good about it, with the value that our customers look at us. So as we fix, and we must crack the issues, including ease of use with our products, et cetera. As we fix those, it's clear that selling, as I said, one of our key strategies, value selling gives us a lot of room for the future.