Dennis Craven
Analyst · BMO Capital Markets
Thanks, Jeff. I want to fill in some additional revenue and RevPAR facts. 21 of our 39 hotels had occupancy over 50% in the quarter. All hotels have been opened since the beginning of the pandemic. Weekends continue to carry the day. In the first quarter, our Friday, Saturday night RevPAR was $61, which is up 20% over our weekday RevPAR of $51 with the differentiation primarily due to occupancy, which was almost 60% on the weekends, again, up 20% compared to our weekday occupancy of 48%. Our most significant brands had the highest occupancies with Residence Inn at 60%, Homewood Suites of 58% and Hampton at 60%. Our suburban New York assets in New Rochelle and White Plains had average occupancy of 72% in the quarter and ADR of $150, only down 16% over the 2020 first quarter. Despite the challenges that urban New York City is going to face for years to come until the international traveler comes back in full, our hotels are already performing pretty well. And again, a differentiation in our portfolio that often goes unrecognized is the location of many of our assets that are able to benefit from diverse demand drivers. Our San Diego Gaslamp Residence Inn, despite no convention business, had occupancy over 70% at, again, an ADR of $150. Again, diversity of demand. Two hotels saw an ADR increase, and 11 of our 39 hotels saw occupancy gains over the 2020 first quarter. Our top 5 absolute ADR markets were our Residence Inn Fort Lauderdale; our Residence Inn San Diego Gaslamp; our Hilton Garden Inn Marina del Rey; our Embassy Suites Springfield; and our Residence Inn in White Plains, New York. All these hotels had ADRs over $140. And I also might add you've got an incredible representation there with areas from New York to D.C. to California to Florida. Our top 5 absolute occupancy markets in the quarter were the Residence Inn Fort Lauderdale, the Residence Inn Anaheim; our Residence Inn Mountain View, California, which had occupancy of 79%; our Homewood Suites in Farmington, Connecticut; and our Hampton Inn Suites Houston Medical Center. All of these hotels had occupancy over 75%, and these are certainly not just leisure markets. Again, look at the diversity of markets from Florida to California to Connecticut to Texas. This is the first time since the pandemic we've seen a Silicon Valley hotel pop into the top rankings, and with the Hampton Inn Houston coming in, another positive indicator for lodging as patients, doctors, consultants are starting to resume procedures and treatments. We continue to see an average length of stay much longer than historical levels for our portfolio especially with respect to our Residence Inn and Homewood Suites brands. Our Residence Inn hotels, our average length of stay was 4.5 nights in the first quarter compared to 4.4 nights in the 2020 fourth quarter and 2.4 nights in the 2020 first quarter, almost double. For our Homewood Suites hotels, our average length of stay was 3.7 nights in the first quarter compared to 3.3 nights in the 2020 fourth quarter and 2.7 nights in the 2020 first quarter. Looking at our segmentation production. Compared to last year, our corporate revenue was off 37% versus a decline of 56% in the fourth quarter and 65% in the third quarter, which was our best performing segment on a year-over-year basis and reflective of some of those green shoots in corporate travel and other types of transient travel that Jeff referred to in his prepared remarks. Our retail production is off 45% versus 60% in the third and fourth quarters, and our government business is off 42% versus 45% to 55% previously. On the corporate revenue negotiated front, we saw a pretty good boost in our local negotiated segments as we scored some good wins in a handful of Homewood Suites markets, booking primarily government, nursing and prison staffing books of business. Let's talk for a minute about our best-in-class operating model that pumps out operating profits and positive hotel EBITDA. For the first time since the pandemic, we generated positive GOP and hotel EBITDA each month during the quarter. Our first quarter operating margins were 30% on RevPAR of $55, which is a 20% margin jump over our fourth quarter operating margins of 25% on RevPAR of $47, obviously, again, proving that the operating leverage within our portfolio is strong. Throughout the quarter, margins improved meaningfully, with operating margins of 23% in January, 27% in February and 37% in March. Island Hospitality has dedicated resources on their operations team that dedicates time every day analyzing data and communicating with our general managers at all of our hotels on a real-time basis, managing staffing levels and expenses. It's that kind of focus which is necessary to control the pennies and increase our profits. It's going to be very important for us as a team as lodging recovers to control costs as much as possible and avoid expense creep as much as we can. Labor is a bit of concern. I think as many of our peers have talked about, it is our biggest expense, and it has been and seems to be a challenge to find steady employment. On a per occupied room basis at our 39 comparable hotels, payroll and benefit costs were approximately $30, which is down approximately 10% from our 2020 fourth quarter and down approximately 24% compared to our first quarter of 2020. Our employee count as of the end of the quarter was 915, which compares to approximately 825 at year-end and approximately 1,700 hotel-level employees before the pandemic. A fantastic job by our team, holding employment relatively steady despite our growth and strong RevPAR growth trends. The current employment environment, as I said, is becoming more challenging to hire and retain hourly employees, given the amount of money people are making collecting unemployment, and certainly, we believe that benefit must end sooner rather than later. We have to be very creative with respect to incentives such as signing bonuses, performance bonuses and stay bonuses to be able to hire and retain our talent. In the first quarter, our complementary food and beverage costs have come down 55% year-over-year. Our comp breakfast spend was $410,000 in the first quarter, which is down from over $900,000 last year. And even if you look at it on a CPR basis, cost per occupied room, our breakfast is now $1.50 per room versus $2.80 last year. Our evening hospitality costs are basically 0 with less than $500 in the quarter. As we move forward, we do believe that complementary food and beverage offerings will be changing as customer desires change and health and safety protocols, and those should benefit our bottom line. We are working closely with our brand leaders at Marriott and Hilton, sharing our experiences and our visions for what we believe that should look like. Another quick data point is that our utility costs were down year-over-year despite the horrific freeze in Texas, where many property owners saw major increases due to energy shortages. We had made the decision to lock in prices in our Texas markets prior to this year and thus did not get jammed. On the CapEx front, we spent approximately $1 million in the first quarter, with our budget for the full year about $6.5 million, and we invested approximately $9 million in our Warner Center development. The Warner Center development continues to go according to plan, and we're very much looking forward to opening that hotel in the fourth quarter. Before I turn it over to Jeremy, I do want to highlight something, which is really a lot of initiatives we've put in place on corporate responsibility and ESG initiatives. In early March, we rolled out our inaugural corporate responsibility report for 2020. We have always been committed to ESG matters, but this marks our first memorialized reporting of both our historical efforts and our renewed approach to sustainability. As a direct result of the release of our report, our substantial efforts have been recognized by investors and others in the industry, including Institutional Shareholder Services, ISS, who gave us improved ratings from December in all areas, including governance, which improved approximately 17% from a 7 to a 6 rating; our environmental scores, which improved about 50% from a 9 to a 5 rating; and social, which improved 80% from a rating of 10 to a rating of 2. We strive to improve our ESG initiatives going forward with a particular focus on DEI issues over the next year. With that, I'll turn it over to Jeremy.