Juan Carlos Mora Uribe
Management
Good morning, everybody, and welcome to the conference call for the third quarter. Before presenting information about the Bank, let me do a quick reference of our view of the current macro situation. In Colombia, we have seen a more dynamic economic growth during the quarter. Through this year, GDP has expanded at a higher rate with respect to those seen in 2017, thanks to a recovery in general demand and a two digit growth in exports. For third quarter 2018, our growth estimate is 2.5% and for the whole 2018, it's 2.6%. There is a scope for further acceleration in 2019, which will be driven by investment leading to a growth of 3.2%. Over the past few months, inflation has remained within the central bank's target range. As a result, interest rates have been stable as well. We forecast two hikes towards the second-half of 2019 when the economy will be growing closer to its potential. We have seen progress in the government's effort to address the fiscal deficit. Last week, the administration submitted to the Congress a law proposal to modify the tax code. According to our estimate, this initiative will allow the central government to meet next years deficit goal. It will also introduce measures that will reduce the tax burden for private companies. The initiate also contemplates adjustments to the VIP, which will exert a temporary pressure on inflation and a short-term deceleration of private consumption. Despite these effects, this proposal is a necessary step in the process of fiscal consolidation to which Colombian authorities are fully committed. Finally, in the external front, we have seen a positive evolution in the trade balance. The current account deficit will remain close to 3.4% of GDP and current oil prices are supportive of this trend. Despite recent volatility in financial markets, our analysis show that the Colombian economy can address the further tightening of global financial condition. Having said this, I want to share with you the plans that we have implemented to execute our strategy and improve profitability. We have defined the following pillars: grow faster in consumer loans and new product sales; increase consumer base to generate new revenues and improved profitability; reduce the cost of the bank especially those related to transactions, on boarding, and operations; adopt digitalization as a lever to integrate all the strategies and the three pillars I just mentioned. Let me elaborate about these elements. Regarding growth in consumers loans, we want to be more convenient and focus our initiatives around clients, transactions, and products. This will permit to increase the profitability of the bank by growing faster in retail and selling more products to existing customers. Digitalization plays a key role in this imitative as the adoption by customers is getting more relevant. Currently 50% out of the 10 million customers in Colombia have digital presence. 12% of new sales of retail products are conducted via digital channels. Currently we are opening our savings account in 7 minutes, before it took us 35 minutes. Also 14% of new personal loans are originated by digital channels. 75% of the total monetary transactions that Colombia performs are done through digital channels. We are creating new revenue streams, delivering products faster to the clients and reducing operational expenses. Regarding the growth of the consumer base, we want to offer a complete financial solution through high service standards, this include offering digital experiences to customers without paperwork and very low marginal cost for us. Today more than 3 million individuals use Bancolombia's mobile platform and conduct about 200,000 transactions per day. Also, more than 14,000 SMEs perform daily transactions with the SMEs app. There are two key components connected with this goal. First, to make the on boarding process faster and easier. Today we have more than 9 million personal clients in Colombia and the number is growing 10% per year. Also, we have more than 1.5 million SMEs, and the number grows 15% per year. We want to bring as many clients to the Bank as possible in a profitable way. Our digital platforms, Nequi and Ahorro a la Mano, have now more than 1.5 million clients. These channels grow rapidly in number of users, more than 50,000 per month and are a great way to bring onbank individuals to Bancolombia with very low on boarding cost. Second, to use data and analytics to make – predict payment capacity of clients, potential trouble loans, allocate resources to better risk adjusted plans. This has permitted to grow from 1.7 million pre-approved loans in 2015 to 2.5 million today, which represents new loans of 1.9 trillion pesos. Regarding cost control initiatives, we want to implement processes and leading technology to provide a comprehensive platform to our clients with lower margin costs. The main elements to do so are a robust process automation strategy. Today we have more than 300 processes intervene, ranging from collections to reporting and underwriting. Similarly at the desktop level the use of automation has permitted to reduce execution time of some client facing processes by 60%. These robots have liberated 300,000 man-hours per year and have tangible benefits like reducing - reductions in costs by $7 million per year and improving the collection process which has prevented the deterioration of COP 180 billion in loans. The second element is to focus on more efficient channels like mobile, internet, and banking agents. The number of monthly monetary transactions in Bancolombia grew 12% over last year. Nevertheless transactions in branches declined 12%, while transactions through mobile grew 31% and through banking agents grew 40% in the same period. I want to make a special reference to the network of banking agents which permits to offer clients an easier ways to do transactions and leverage pressure from the network of branches. This is the fastest growing channel in terms of transactions and permits to turn fixed cost into variable cost. Today, we have more than 11,000 agents that conduct 18% of the total monetary transactions of the bank. This is more than 500,000 per day. This is a great achievement that give us a unique competitive advantage in Colombia, where the population is spread and still uses a lot of paper of cash. No other bank in Colombia has a network of this size and currently we are replacing this initiative in our operations in Central America. A tangible benefit of the cost control initiatives is the evolution of expenses in the last year, decreasing 1.3% for the first nine months. We expect, to the end of 2018, we have an OpEx growth of 12% and sustained pace in 2019, helping the cost to income to converge to our target of 45% to 46%. In summary, we continue developing our strategy around digitalization to change the loan mix and grow faster our consumer base and pace the funding strength and reducing expenses. Our goal is to improve margins efficiency and to achieve the target profitability of 16%. With this element in mind, I want to ask José Humberto to give you an overview of the main topics that are driving our business today. José? José Humberto Acosta Martin: Thank you, Juan Carlos. After hearing this presentation about the strategy, I want to present the results of the bank. The net income of the third quarter was COP 543 billion. We assess the overall performance of the quarter as positive. We were able to maintain the NIM and keep expenses under control. The most relevant event during the quarter was the anticipated review of the allowances related to three large corporate plans, and as a result the coverage increased in a significant way. Having said this, let me elaborate briefly about the three main topics that drove the results of the bank during the quarter: first, the loan growth; second, evolution of NIM; and third, a provision level and the coverage. Moving on to Slide 8, regarding the loan growth, the portfolio presents a similar trend to the one-off charge during the first half of this year, that is a slow pace of expansion due to a weak demand from the corporate sector. We continue our strategy to grow faster in consumer loans, still targeting low risk clients with better risk adjusted returns. As a result, consumer loans represent today 18% share of the overall consolidated portfolio. What is important here is the fact that the consumer loans present a good quality evolution and there is no deviation from the initial forecast. On a consolidated basis, the Bank has grown 11.5% consumer loans over the last year and 1.8% commercial loans. The pace of growth is different among the different countries and it is correlated to the economic cycle. For example, Colombia's operations have grown faster in consumer loans at a level of 16.2% year-on-year, and Banco Agricola in El Salvador follows the 4.1%. Regarding commercial loans, Banco Agricola presented fastest growth with 7.4% year-on-year. In October in Colombia, we saw a positive evolution of loan growth in both business clients, commercial and consumer. For the year 2018, we estimate the total loan growth of around 5% and in 2019 the growth should accelerate to reach levels to 8% to 10%. In Slide 9, regarding interest revenue and NIM, we have seen the top line of the bank evolving in line with volumes rather margins. Loan volumes growth is mainly the result of lack of investments from corporate's and SMEs. This means that maintaining the NIM is the key, and has been a key focus of our strategy in 2018. During the third quarter, we saw stability in margins and we concentrate efforts in attaining the cost of funding in low records. In order to do so, we focused on growing fast in savings and checking accounts and reducing the duration of the time deposits and lower the cost. The NIMs per geography are the following: in Colombia 6.23%; in Banistmo, Panama, 3.92%; in Banco Agricola in El Salvador, 6.83%; and in BAM in Guatemala 5.43%. The NIM expansion in Banistmo and Banco Agricola is influenced by the interest rates hike in the U.S. and the fact that these banks operate in dollarized economies. Also the change in mix as a greater proportion of consumer loans has permitted to contain higher asset yields and contribute to the NIM stability. The current liquidity conditions in the market have permitted to increase our funding base from checking and savings accounts. We believe that we are reaching unclaimed in the repricing of the balance sheet and therefore we don't expect big movements in NIMs in the coming couple of quarters. For the year 2018, we estimated the NIM at around 5.7% to 5.8%. Third, provisions and coverage, on Slide 10. This is a key topic during this year, as you know, certain corporate defaults drove up the cost of risk during the last year. The assessment that we did about Electricaribe, Ruta del Sol [indiscernible] Bogota, led us to do provisions that impacted the bottom line. The rationale of these decision is to reach the coverage target of these clients and open the way for 2019, when we expect to have a lower cost of risk. In Electricaribe we went from 62% of coverage in June to 84% in September. In Ruta del Sol we went from 19% coverage in June to 26% in September; and in Consorcio Express, the massive transportation system, the most relevant company, we went from 36% coverage in June to 54% in September. Out of that COP1 trillion in provision charges during the quarter COP312 billion were attributable to these three cases. In other words, out of the 2.5% cost of risk of the quarter, 80 basis points were due to them. On a cumulative basis, out of the 2.4% cost of risk, 80 basis points are explained by these corporate cases. For this we have charged COP540 billion in provisions during the whole year. As a result of the provisioning level, we increased the coverage ratio for 30 days past due loans to 112%, and [indiscernible] to 151%. From our return-on-equity standpoint, if we normalize the provision charges, we find that return would have been close to 13%. A direct outcome of this acceleration in provisions is in fact that now we will exit the 2019 without the impact of these clients and net income will normalize. That implies that Bancolombia will be posting double-digit growth in net income next year. Regarding the general trends of portfolio, the pace of deterioration has declined and we have elements to believe that we are in the turning point of the credit cycle. NPL formation for the quarter was COP 847 billion, 13% lower than the previous quarter and 12% lower than the 3Q of 2017. SME deterioration has decelerated in recent months because of normalization of conditions for our clients. Similarly consumer loans have performed within the risk standard and we have not experienced any deviations from our forecast in this business line. As a result, the NPL ratio started to present an improvement and progressive ratio also increased. We expect to finish 2018 with a reported total cost of risk of 2.4% and a normalized cost of risk of 1.9% that is taking out of the top three corporate cases. The relevant forecast for 2019 are: first, loan growth around 8% to 10%; NIMs, at around 5.6% to 5.8%; fee growth 2019 will be at around 8%; expenses will grow in between 3% to 4%; cost of risk, we are expecting 2%; and efficiency ratio at around 48% to 48.5%. In summary, four items are key to understand the financial performance of Bancolombia: first, evolution of volumes of loans and change in mix, which we have been seeing moderating in 2018 but expect to accelerate in 2019. Second, the evolution of NIMs which are stable due to control of funding cost and a greater proportion of consumer loans. Third, normalization of the credit cycle and lower NPL combination which opens the way for a better profitability in 2019. And finally, the very successful cost control strategy that also prefers the bank for a reduction in the cost to income in 2019, and eventually double-digit growth in net income. After elaborating these key topics, we want to open the line for questions. Thank you.