David Cordani
Analyst · Credit Suisse. Your line is open
Thanks Will. Good morning everyone and thank you for joining our call today. I'll begin my comments with highlight from our exceptional 2018 financial results with Cigna delivering substantial revenue and earnings growth across our businesses. I will also review how our combination with Express Scripts further strengthens the affordability of our programs, expands choice for those who we serve. Then I'll offer initial insights into our exceptional expectations for 2019 before Eric addresses our full-year 2018 financial results and 2019 outlook in more detail. Eric and I will take your questions after which I'll wrap up our call with a few closing comments. Let's dive in to review some of our performance highlights from last year where we delivered strong revenue and earnings growth. Our full-year consolidated adjusted revenue increased by 15% to $48 billion and we reported full-year adjusted income from operations of $3.6 billion or $14.22 per share representing a per share increase of 36%. These results were driven by substantial growth in contributions across each of our businesses including strong retention levels, the continued expansion and deepening of our customer and client relationships, and solid new growth across our portfolio. Cigna also delivered industry-leading medical cost trend for the sixth consecutive year. Our sustained market-leading performance will further be strengthened as we integrate and leverage the core capabilities of Express Scripts. Express Scripts concluded 2018 with continued strong performance and delivered its lowest commercial pharmacy trend on record of 0.4% details of which will be provided next week in our annual Drug Trend Report. Express Scripts also achieved better than 98% client retention for 2019 all while continuing to invest in innovations to benefit customers, patients, clients, as well as healthcare providers. Overall Cigna delivered very strong results in 2018 with growth across our portfolio of businesses. Our continued growth reflects Cigna's proven approach to service integration and how it delivers real value for the benefit of our customers, patient, clients and healthcare provider partners. Our recent report on the value of integration which was externally validated show the clients with Cigna medical, pharmacy, and behavioral benefits reduce annual medical costs by an average of $645 for each person with an identified health improvement opportunity. Savings can increase to nearly $10,000 for individuals with certain chronic conditions. As we look forward, Cigna is evolving our definition and approach to integration, driven by the insights we gain from a deeper understanding of our customers, as well as the broader capabilities from our Express Scripts combination. Our approach to integration focuses on the coordination of services around the individual and their whole person health needs; both body and mind. This approach also further expands choice to accesses available anytime anywhere based on our customer and patient's needs and preferences. To do this we must remove friction and help our customers and patients connect to the services which are best aligned to their health status. In an environment where some are restricting access in order to nearly drive affordability, at Cigna we see an opportunity to further expand customer choice and to make it easier for people to access the health services they need, how and when they need them. This includes accessing care in a doctor's office, an urgent care center, a retail setting or an employer clinic or for more acute needs at a facility-based setting such as a hospital or outpatient service center. Increasingly, at home in a coordinated fashion and through digital platforms that are linked with the healthcare professionals. This choice-based delivery model also allows us to guide our customers and patients toward solutions that help the healthy stay healthy, better predicting address risk factors for the healthy at risk and ensure we deliver affordable high quality healthcare choices for the chronically ill as well as those facing acute conditions. Making it easier for our customers and patients is important, but is also critical for healthcare provider partners. At Cigna, we see our roles being the connective tissue that links customers and patients with the healthcare providers in order to help them improve their health and well-being. We continue to partner align with and enable healthcare providers rather than seeking to own, compete with or disintermediate them. Our combination with Express Scripts strengthens and accelerates our focus on coordinating services around our individual customers and patient needs. One of the steps that is essential for Cigna to unlock additional value for stakeholders is the effective integration and leveraging of Express Scripts' capabilities. Our immediate priority is to ensure we deliver on our commitments to customers, patients and clients in 2019 and our position to do so in 2020. This includes the strong service delivery we were able to create in January 2009 an important implementation period. I couldn’t be more proud and appreciative of our teams' focus, passion, and delivery as we stepped into 2019. As a health service company we see our 74,000 coworkers around the world as the greatest asset we have in carrying out our mission and delivering exceptional value for those we serve. As we move through 2019 and beyond with a focus on improving affordability, expanding choice, and broadening our reach, we have three key areas of focus; first, to optimize the significant medical and pharmacy costs synergy opportunities which will directly benefit our customers, patients, and clients and help to improve affordability; second, to harness the breadth and depth of our combined data to better predict and identify conditions or behaviors and improve connectivity between our customers, patients, and healthcare providers; and third, to leverage new growth opportunities and expand reach across our businesses as we enter new geographies and broaden our solution portfolio. Let me use Accredo as an example of how we will create real value in improving affordability and leveraging data, the first two items I referenced. Accredo, Express Scripts' specialty pharmacy business brings a comprehensive patient-centered care model to improving, prescribing, adherence, and clinical program coordination. Accredo has more than 500 specialty pharmacists and a field force of 550 nurses providing in-home care across the United States. In fact, an Accredo at-home nurse is within just one hour of a home visit for 85% of Americans today. Cigna plans to begin leveraging specialty pharma services from Accredo in 2019 to deliver affordability improvements and better health outcomes for our customers and clients. Considering the specialty pharmacy is the fastest growing cost category in healthcare today, this will create clear and meaningful affordability benefits. Second, when looking at leveraging data, today Accredo and Express Scripts apply advanced informatics to identify patients who are likely to be non-adherent or have demonstrable gaps in care. For example, Bluetooth-enabled health monitoring devices tied to blood glucose monitors or rescue inhalers track patient's health in real-time basis and trigger targeted outreach and support. Moving forward, we will further strengthen and deepen the actionable sites for this type of pharmacy data by connecting with our medical and behavioral data. Additionally, we will share resulting insights with our collaborative accountable care physician partners to further improve their patients health outcomes. Connecting our physician partners with these actionable insights is especially important when supporting people who suffer from chronic conditions. For example, those with chronic conditions are seven times more likely to suffer from depression and as many as six in 10 Americans live with at least one chronic condition, all of which further demonstrate the importance of effectively leveraging medical, pharmacy, and behavioral data to drive better health. Building on the consultative selling success, Cigna and Express Scripts teams, our teams are already on a targeted basis identify and pursuing new enterprise growth opportunities. An example includes expanding PBM services for some health plans that we currently serve through Cigna's payer business. Additionally, we have already engaged in targeted expansion opportunities for Cigna health management capabilities to be offered to Express Scripts health plan clients. Taken as a whole, our integration and value creation initiatives are off to a very strong start and we look forward to discussing this in more depths with you at our Investor Day on May 31. Before I close, let me briefly comment on our 2019 outlook. Our growth [indiscernible] has a proven track record of delivery and provides multiple paths for sustained growth in 2019 and beyond. For 2019 we expect revenue growth, attractive EPS growth, and strong free cash flows, all positioning us to deliver 15% average annual EPS growth over the next three years and enabling us to achieve our $20 to $21 EPS target in 2021. To conclude, our team, strategic framework, along with capital position and significant free cash flow position us to lead in an environment of continuous change, improve affordability, expand choice and enhance predictability for our customers, patients, and clients all while focusing on treating the whole person; both body and mind. We are positioned to continue delivering attractive sustainable growth. We have significant strategic flexibility and financial flexibility and high visibility towards achieving our 2021 EPS target of $20 to $21 per share. And with that, I'll turn the call over to Eric.