Christopher L. Winfrey - Charter Communications, Inc.
Management
Yeah. So, the last thing I want to do is get – we don't provide overall guidance, and I don't want to get into, certainly, a line-by-line cost guidance. I think, as you look back, after the call, some of the prepared remarks I had around the trends and the different moving pieces were designed to help people so that as they're putting their own models together, at least, they can think about it the way we think about it. Year-over-year, on cost to serve, they're benefits of the combination of the transactions that are accelerated upfront. What hasn't flown into that yet is some of the investments that we make on the operating costs side as we more fully in-source and have the duplication of labor from outsourced labor that's being transitioned out, in-sourced labor that's being transitioned in. And so, the doubling up, so to speak, hasn't totally taken place as of yet. But we are seeing already, through better utilization and better statistics, the management of the call centers and, fundamentally, a lower drive of calls from Spectrum pricing and packaging because the way it's put together, we are seeing some upfront operational synergies as well as the transaction synergies from the elimination of overhead. But I think it gets a little bit more complicated as time progresses as you have the investments flowing in and the benefits – the further benefits that take a little bit of time to flow back into the P&L. And that's really the nature of the comments that I was providing in the prepared remarks. So, I think our expense development is not going to be linear. We know exactly where we're going, but there are a lot of moving parts in each one of those lines. And I think people will have to take a look back to – in terms of operating leverage, what we said from the outset is that we think the margin on this business, as we sell more and get better utilization of fixed assets, is very, very good. But it doesn't mean that it won't go up and down, and it certainly won't be a straight line.