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C.H. Robinson Worldwide, Inc. (CHRW)

Q2 2024 Earnings Call· Wed, Jul 31, 2024

$188.96

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Transcript

Operator

Operator

Good afternoon, ladies and gentlemen, and welcome to the C.H. Robinson Second Quarter 2024 Conference Call. At this time, all participants are in a listen-only mode. Following the company's prepared remarks, we will open the line for a live question-and-answer session. [Operator Instructions] As a reminder, this conference is being recorded, Wednesday, July 31, 2024. I would now like to turn the conference over to Chuck Ives, Director of Investor Relations.

Chuck Ives

Analyst

Thank you, Donna, and good afternoon, everyone. On the call with me today is Dave Bozeman, our President and Chief Executive Officer; Arun Rajan, our Chief Strategy and Innovation Officer; Michael Castagnetto, our President of North American Surface Transportation; Mike Zechmeister, our Chief Financial Officer; and Damon Lee, our Incoming Chief Financial Officer. I'd like to remind you that our remarks today may contain forward-looking statements. Slide two in today's presentation lists factors that could cause our actual results to differ from management's expectations. Our earnings presentation slides are supplemental to our earnings release and can be found in the Investors section of our website at investor.chrobinson.com. Our prepared comments are not intended to follow the slides. If we do refer to specific information on the slides, we'll let you know which slide we're referencing. Today's remarks also contain certain non-GAAP measures and reconciliations of those measures to GAAP measures are included in the presentation. And with that, I'll turn the call over to Dave.

David Bozeman

Analyst

Thank you, Chuck. Good afternoon, everyone, and thank you for joining us today. Having been in this seat for a little over a year now, I'm pleased with the progress we've made on evolving our strategy, improving our execution, and evaluating and enhancing the company's four P's, people, products, processes and portfolio. We've brought in some new leaders, and we're arming our people with better tools to execute on our profitable growth strategies. We're delivering innovative products to provide greater value to our customers and carriers. We're streamlining our processes, applying lean principles and leveraging generative AI to drive out waste and optimize our cost. And we're making changes to drive focus on the four core modes in our portfolio. All of these changes are aimed at our North Star of generating incremental operating income and delivering higher highs and higher lows over the course of freight market cycles. Our second quarter results reflect a higher quality of execution and performance as we continue to implement the new Robinson operating model. And although we continue to fight through an elongated freight recession, we are winning and executing better at this point in the cycle. Our people are delivering exceptional service and enhanced digital experience and differentiated value for our customers and carriers, and I thank the team for their efforts. Our truckload business grew market share for the fourth consecutive quarter and we took share the right way with margin improvement in mind, and our adjusted income from operations increased 32% year-over-year for the full enterprise. On our first quarter earnings call, I discussed that we had begun deploying a new operating model that is rooted in lean methodology to improve the level and consistency of our operational execution. Today, I would like to share more about how the Robinson…

Michael Castagnetto

Analyst

Thanks, Dave and good afternoon, everyone. It has been extremely energizing to be leading the NAST organization and working with our talented and dedicated team members who are committed to delivering the best solutions and service to our customers and carriers every day. While we're still in the early stages of implementing and adopting the new Robinson operating model, I am convinced that this approach is just what we need. Our discipline, execution and accountability has improved more than any other time in my previous 26 years at Robinson and two years in NAST. If it feels different, that's because it is, and it's showing up in our results. Supported by our new operating model, with our product and tech teams delivering new innovative tools like our recently announced digital matching product, our resilient team of freight experts is responding to the challenging freight environment, and we are reacting quicker and more effectively to provide solutions to our customers and carriers. As a result, our Q2 NAST truckload volume increased approximately 1.5% sequentially and year-over-year, which outpaced the market indices for the fourth quarter in a row. Within Q2, we saw some seasonal volume strength in June, primarily related to produce season, but overall seasonality was muted in Q2, as shown in the Cass Freight Shipment Index increasing only 0.2% sequentially versus the 10-year average of a 6.1% sequential increase excluding the pandemic year of 2020. Looking ahead to Q3, the 10-year average of the Cass Freight Shipment Index, excluding the pandemic impacted year of 2020, is a 0.4% sequential decline from Q2 to Q3. At this point, it's hard to say whether the muted seasonality that we saw in Q2 will continue into Q3. From a market balance perspective, we continue to be in a drawn out stage of…

Arun Rajan

Analyst

Thanks, Michael and good afternoon, everyone. I'm excited about my recent transition into the role of Chief Strategy and Innovation Officer. I'm proud of the team's accomplishments over the past couple of years to build a solid foundation for our digital and operational strategy. Since I joined the organization in the fall of 2021, we have taken a surgical, data-driven approach to technology investments to accelerate our digital transformation and deliver financial outcomes. These efforts have now matured into digitally oriented operating structures that power core parts of our business such as digital brokerage, revenue management and operational excellence teams. The success of these collective efforts has enabled us to transition some of these digitally oriented operating structures into our core operations, thereby enabling me to shift my focus to accelerating actions in support of our broader enterprise strategy and innovation to drive profitable growth. Strategy process is not static. Leveraging our operating model, we will diligently monitor execution towards strategic outcomes and the constantly evolving external landscape to take advantage of opportunities to accelerate our strategy as we expand our leadership position in the logistics industry. Innovation is at the heart of Robinson's competitive differentiation. We are leading and innovating at scale in our processes and our products for the benefit of both sides of our two-sided marketplace in alignment with our strategy to drive profitable market share growth. As an example, on the carrier side, we've launched an enhanced load matching platform for carriers called Digital Dispatch. This innovative tool utilizes advanced algorithms to match carriers with loads that best fit their needs and provides real time customized load recommendations right to carriers' phones via text or email. In addition to enabling carriers to run fewer empty miles, Digital Dispatch books loads four times faster than traditional methods…

Mike Zechmeister

Analyst

Thanks, Arun and good afternoon, everyone. Disciplined revenue management in the face of continued soft freight market conditions resulted in second quarter total revenues of $4.5 billion and adjusted gross profit, or AGP, of $687 million, which was up 3% year-over-year, driven by a 5% increase in NAST and a 3% increase in Global Forwarding. On a monthly basis compared to Q2 of last year, our total company AGP per business day was down 5% in April, up 1% in May, and up 15% in June. Overall Q2 AGP results reflect progress on the revenue management initiatives that were referenced earlier. The AGP per business day improvement through the quarter also reflects both seasonal increases in freight demand and easier year-over-year comparisons as the quarter progressed. Michael covered the details of our Q2 NAST performance. I'll cover the performance of our Global Forwarding business where the team has had success growing the business profitably and been highly engaged with our customers to help them navigate the ongoing conflicts in the Red Sea. The transit interruptions in the Red Sea have resulted in vessel reroutings that have extended transit times. In Q2, this put a strain on global ocean capacity and created varying levels of port congestion and container shortages. While the Asia to Europe trade lane has been most affected, the impact has also extended to other trade lanes as carriers adjust the geographic placement of vessel capacity based on shipping demand. As we mentioned on our first quarter earnings call, ocean rates had come down from the February peak as capacity was repositioned and new vessel capacity entered the market. In May and June, however, ocean rates rose again as capacity tightened. Given our mix of contractual and transactional business, the impact of changing market rates generally takes one…

Damon Lee

Analyst

Thanks, Mike and good afternoon, everyone. I'm excited about joining C.H. Robinson and partnering with the rest of the senior leadership team as we execute on a strong strategic plan. I'm eager to leverage my past experiences and a focus on operational excellence to drive improved results and deliver more value for Robertson shareholders. I'd also like to reiterate Dave's comments and thank Mike Zechmeister for his collaboration and partnership to ensure a seamless transition. The first three weeks of my tenure have been great and I look forward to talking with all of you as we continue on this exciting journey. I'll turn the call back to Dave now for his final comments. Dave?

David Bozeman

Analyst

Thanks, Damon. I want to commend our people for continuing to embrace the changes that we're making to deliver a higher and more consistent level of performance and for the high-quality Q2 results that they delivered in what continues to be a challenging market. As I mentioned earlier, all the changes that we're making are aimed at our North Star of generating incremental operating income and delivering higher highs and higher lows over the course of freight market cycles. We will do this by focusing on two main fronts, growing market share and expanding our operating income margins. We'll continue to grow market share by leveraging our robust capabilities to power vertical centric solutions, by reclaiming share in targeted segments, and by expanding our addressable market through value-added services and solutions for our customers and carriers that drive new volume to our four core modes. We'll also be more intentional with our go-to-market strategy to drive additional synergies and cross-selling across our portfolio. We'll expand our operating income margins by embedding lean practices, removing waste and expanding our digital capabilities. This will enable us to strengthen our productivity and optimize our organization structure in order to be the most efficient operator in addition to the highest value provider. We'll optimize our gross profit by monitoring key input metrics and responding faster to error states and changing market conditions with countermeasures and innovative technology that improves our execution. As we take action on all of these fronts, I'm excited about the work that we're doing to reinvigorate Robinson's winning culture and to instill discipline with our new operating model, removing with greater clock speed and urgency to seize opportunities and solve problems in order to win now and to be ready for the eventual freight market rebound. And we now have a plan to share more about our strategy, how we'll execute that strategy and the resulting financial targets at a 2024 Investor Day that is scheduled for December 12 in New York City. While there's a lot more work to do, I continue to see an opportunity for the company to reach its full potential and create more shareholder value by improving our value proposition, increasing our market share, accelerating growth, further reducing our structural costs and improving our efficiency, operating margins and profitability. Together, we will win for our customers, carriers, employees and shareholders. This concludes our prepared remarks. I'll turn it back to Donna now for the Q&A portion of the call.

Operator

Operator

Thank you. [Operator Instructions] Your first question is from Jonathan Chappell with Evercore ISI. Please proceed.

Jonathan Chappell

Analyst

Thank you. Good afternoon. If I look at page 17 in the presentation, the first page in the appendix, when you have this elongated history of the transportation AGP margin, it's obviously taken two pretty big step ups sequentially in the last two quarters. When you think about the path forward on the market, sounds like it's still pretty volatile with July weaker than June. Is this something that's kind of market independent right now where you can see the AGP continue to move higher based on the initiatives that you put in place and the digital processes? Or at this point, do you really need kind of a market tailwind to help you kind of drive it higher above 16 and beyond?

David Bozeman

Analyst

Hey, Jonathan, it's Dave. Good to hear from you. Hey, listen, I'm going to -- it's Michael's first call. He's going to jump in and add some more color to this. But I really want to start and say, number one, happy to see Michael and team drive the effects of the operating model, which is some of the things that you're seeing with the discipline within the business. And we expect to continue to drive that discipline. And as we said on our comments, there's more grass to cut on this, but we're off to a pretty good start on that. But we'll give you some more color around history wise and where we're going. Michael?

Michael Castagnetto

Analyst

Yeah. Thanks, Dave. And again, thanks for the question. As we mentioned in some of our earlier comments, we're really starting to see the leverage of the tools related to our dynamic pricing and costing come to life over the last couple quarters. Certainly, the team has battled through what has been, as we mentioned, a continued elongated freight recession. And despite that, we're starting to see the efforts come to life. Really, when you take the ability to combine those technologically and product advancements with our operating model disciplines that we've been able to enact, we're really starting to be able to respond quicker and more surgically to our customers and really meet the dynamic market conditions more effectively. As we think about how we'll continue to do that forward, we still have opportunities to continue to improve as we implement our disciplined pricing strategy throughout the business. But I think I'd put it most simply in that I think we're making more deliberate and more informed decisions on the freight that we pursue, the manner in which we pursue it, and then also, just as importantly, how we match the right carriers to that freight to create the best transaction for both parties, and obviously an improved result for C.H. Robinson.

Jonathan Chappell

Analyst

Okay. Thank you, Mike. Thanks, Dave.

Operator

Operator

Thank you. Our next question is coming from Jeff Kauffman with Vertical Research Partners. Please proceed with your question.

Jeff Kauffman

Analyst

Thank you. And thank you for taking my question and congratulations. Just terrific quarter in a difficult environment. It's great to see some of these changes kicking in. Question for Michael, it's your first conference call. There were comments on how capacity hasn't really come out in the brokerage space the way it normally would. Little leniency. I'm just kind of curious, when you're out there talking to your customers, are the customer questions changing, given some of the financial strain that some of these smaller competitors of yours have been facing? And do you see any changes in the competitive dynamic of the marketplace?

Michael Castagnetto

Analyst

Hey, thanks, Jeff. Really good question. And I think you asked really two things, right? So what are we seeing from, in terms of a carrier exits related to the marketplace, and then how are customers reacting to that? We have seen some acceleration of carrier exits throughout Q2, but as we said, not enough to materially impact the market. And really we're not seeing a change even throughout the quarter that we would see that to start impacting us in the near future. As we talk to customers, it's really twofold and it's around what is their look at the health of their long-term supply chain and how do they want to set that up and whether they're really looking at more of a short term or a long-term perspective. I think customers looking for a more long-term solution and long-term supply chain solution are certainly asking, what are we predicting in terms of when the market would change and when does that inflection come, and then how do we set up a supply chain solution that allows them to have a healthy route guide when the market does come back? When you think about it more transactionally or in a more shorter term, customers are being very aggressive and they're continuing to challenge us to meet them, whether it's in short term RFPs or in the transactional space with aggressive pricing.

Jeff Kauffman

Analyst

Okay. Thank you very much. That's my one.

Operator

Operator

Thank you. Our next question is coming from Chris Weatherby with Wells Fargo. Please proceed with your question.

Chris Weatherby

Analyst

Yeah. Hey, thanks. Good afternoon, guys. Maybe wanted to come at the NAST business a little bit differently and think about kind of profitability through the cycle. So Dave, you talked about higher highs and higher lows. So as we've been in better freight environments, NAST has been able to generate sort of 40%-plus type of operating margins. I'm just kind of curious. We obviously saw a nice step forward in the second quarter, but we're in still, I guess, an uneven freight environment. So are those the right type [technical difficulty]

Michael Castagnetto

Analyst

…the color on it, it is higher highs, higher lows. And I definitely would agree with you that it's still a tough freight market out there, as we stated in our comments. But long-term, that's still the right way to look at the business. We feel really good about it, especially with the things that we're doing and enacting, long-term 40% for NAST, 30% for GF. And that's what we still hold on to, and it's the right way to look at it. And again, we feel we've got confidence about that and what we're doing, but the market is the market right now, and we're going to continue to do the things that we're doing in the tough market right now and be prepared for this change in the market when it comes.

Chris Weatherby

Analyst

Okay. That's helpful. Thanks very much. Appreciate it.

Michael Castagnetto

Analyst

You're welcome.

Operator

Operator

Thank you. Our next question is from the line of Tom Wadewitz with UBS. Please proceed with your question.

Tom Wadewitz

Analyst

Yeah. Good afternoon. And yeah, I would also certainly say congratulations on the good results. How do you think about the progression? I think, Mike, you mentioned the by month and the net revenue growth was a lot stronger in June. Should we think of that as a better representation of the growth as you look at July and as you look forward? Or is there something we should be mindful of that would have made June a lot stronger? I think you mentioned a little easier compensation, but just some more thoughts on kind of that greater strength in June and whether that gives us a look forward or if we should be more cautious. Thank you.

Mike Zechmeister

Analyst

Yeah. Thanks, Tom. I did make a comment on AGP per day for the enterprise, and you're right, we were down 5% in April, up 1% in May, and then up 15% in June. Probably I would point to three things that were helping us in that regard. Number one, obviously our operating model is still coming into its own, and I would expect that as time passes we get better and the performance should reflect that. We also had some seasonal elements we talked about in last quarter. It wasn't a huge seasonal quarter, but we did see some strength in the backside of the quarter in June, particularly when you think about produce in the southern part of the United States. So there's a seasonal element there, too. But of course, the comparison was year-over-year, and then there were a little bit easier comps coming into June, the end of the quarter as well. So as you go forward from there, the business continues. I think you see a little bit of difference going on in NAST versus GF on the ocean side of the world. You've got -- it looks like there might be some pull forward, key season there, and we saw some additional demand, but pricing has come down a little bit too. And I think a lot of the pricing that we've seen in ocean is attributable to the issues in the Red Sea. And presumably over some period of time, those will right themselves and the capacity that exists in the market will kind of stabilize and it'll be back to a normal supply/demand dynamic. But as we've gone into the quarter, nothing significantly different, and we certainly haven't seen enough to call any definitive inflection in the marketplace.

Tom Wadewitz

Analyst

Does the read on July look kind of similar to June? Any thoughts on July?

Mike Zechmeister

Analyst

Yeah. We've tried to get away from commenting on the first month of the quarter or specific months because, as you know, we've got to play the full quarter out. We've got to see how the quarter comes in and we'll certainly give you all the color on the next call.

Tom Wadewitz

Analyst

Okay. Thank you.

Operator

Operator

Thank you. The next question is from Scott Group with Wolfe Research. Please proceed with your questions.

Scott Group

Analyst

Hey, thanks. Good afternoon. So, just following up there, I know there's obviously some noise in the forwarding results right now. Just directionally, did NAST see a similar trend in that monthly net revenue in terms of a big acceleration throughout the quarter? And then separately, just the headcount overall down 10% year-over-year, down another 3.5% sequentially, how much more is there to go on headcount here? Can we get -- I know you've been talking about it, but is there a lot more in terms of volume growth and headcount down 10%? Can that persist for a while?

Michael Castagnetto

Analyst

Thanks, Scott. This is Michael, I'll start. You asked a direct question about NAST and our quarterly results, and we really saw a much more evened out quarter than maybe the folks in Global Forwarding. Certainly, as the quarter went on, we saw, as we mentioned in our comments, muted seasonality to the business. And so while there were some events related to road check or the holidays, and we saw some short term upticks in spot market pricing, the team did a really nice job of managing through that. And as we mentioned, implementing our revenue management rigor and operating model. And so I think the team did a really nice job of driving real positive results in all three months of the quarter. In terms of headcount, I'll probably pass it over to Mike and maybe Arun. From a NAST perspective, we continue to see the benefits of the investments we've made, both in AI and our overall technology. And certainly, we're confident in our efficiency metrics that we've committed to for 2024. And we believe there is still -- I like the saying Dave had, there's still some more grass to cut when it comes to our ability to drive out additional operational effectiveness and efficiency.

Mike Zechmeister

Analyst

Yeah. Just maybe an additional comment on the headcount part of your question. So we're going to continue our productivity initiatives. We continue to be committed to getting work out and therefore not needing folks to do that work and really helping our folks focus on the value-added things that they do. So far year-to-date, as you saw, we're down 10% headcount year-over-year. And so we've done quite a bit there. And what we've talked about and what our plan is for the back half is really a slower pace of net headcount reduction than you saw in the first half. And our guidance, you can read through our headcount into our expense guidance, and you can see that stabilization in the back half, particularly in personnel.

Scott Group

Analyst

Thank you, guys. Appreciate it.

Operator

Operator

Thank you. Our next question is coming from Ken Hoexter with Bank of America. Please proceed with your question.

Ken Hoexter

Analyst

Hey, great. Good afternoon, Dave and team. Congrats on the new plan and the margin gains. And Mike Z, good luck as you move on. Mike, I guess just following up on that headcount commentary there, we've heard a lot in the press about significant sales layoffs. Is that really changing how you're selling or how you're organizing the business? And I guess now is there a difference in terms of how much is now automated, start to finish? I don't know if you can give numbers on that. And then, Mike, can you also talk about the market? The truckload you mentioned was up 1.5% on tonnage, pricing down only 2%. Are we starting to see that pricing leveling off? Is that kind of flattening out in terms of the market, the state of the market?

Mike Zechmeister

Analyst

Yeah. Thank you again for those questions. First, from a sales perspective, I think it's really important, and we said it earlier, we are actively growing our sales team. What we did during the quarter was really changed the methodology and the process through our operating model to make sure that we're putting the right sales process in place and doing it with the right folks, with the right customers. And so while we had some changes in how we manage that group, our overall sales team, throughout the quarter and for year-to-date and throughout the rest of the year, our anticipation is that we're going to continue to add to that group and pursue growth opportunities where we have those opportunities. From a pricing perspective, we've said we're in an elongated freight recession. Pricing has certainly been pretty low and it has been pretty relatively inactive for the quarter. And while we think -- we saw some spot market movement during events or specific weeks during the quarter, nothing that would stick and really nothing that would say there's a market inflection going on, and that we think there's an immediate and consistent change to the marketplace.

Ken Hoexter

Analyst

Thanks, Mike. Thanks, team.

Operator

Operator

Thank you. Our next question is coming from the line of Daniel Imbro with Stephens. Please proceed with your question.

Daniel Imbro

Analyst

Yeah. Hey, good evening, guys. Thanks for taking our questions. Dave, I can follow up on that last question, just about the overall state of the market. We've heard anecdotes of shippers preferring maybe locking in asset-based capacity at this point in the cycle. I'm curious how you've seen that progressing into the back half. Volume was up nicely in 2Q. But I think you mentioned routing depth fell in July. So curious if that's any softening in the trends. And then just how you're thinking about overall spot activity and underlying demand as we head into the back half from what you're seeing. Thanks.

Michael Castagnetto

Analyst

Hey, Daniel, this is Michael. Thanks again. Good question. As Dave mentioned, route guide, they're holding, right? We're not seeing a lot of freight fall out of those route guides and into the transactional space. And you saw that even in our own ratio as we moved from a 65/35 contractual transactional mix to a 70/30. Really, I think what we're seeing is customers are being aggressive in how they're planning their route guides. So far, the market is continued to be oversupplied. So we're seeing those route guides hold. But really I think it's -- and we've mentioned this, it's about long-term health of those route guides. And that's where we're going to have to lean into our operating model and revenue management rigor once the market does inflect. But as we mentioned, at least for the foreseeable future, we're not seeing any shoots that would say that, that we're in the middle of that right now.

Daniel Imbro

Analyst

Thanks for the color.

Operator

Operator

Thank you. The next question is from Brian Ossenbeck with JP Morgan. Please proceed with your questions.

Brian Ossenbeck

Analyst

Hey, thanks. Afternoon. Appreciate taking the question. I wanted to ask the headcount question maybe a little bit differently, maybe to Arun or Dave. But do you think you're at the point where you've decoupled headcount from volume growth? Obviously, headcount's been coming down volumes up, but looking beyond where you are right now, have you reached that point? Do you have line of sight to it? Because typically the model gets a bit margin squeezed on an upturn, so that might help. And then, Dave, you can give some quick thoughts just on portfolio, obviously the sale of the surface transportation in Europe, but what do you think -- what are you and the Board discussing from here on out in regards to the portfolio? Thanks.

Arun Rajan

Analyst

Yeah. Thanks a lot for the question. I'll go ahead and start and answer your tech question and productivity. So as it relates to productivity, our tech investments are very well lined up. We've delivered 17% productivity improvements in '23, another 15% targeted for this year. Combined those investments give us very high confidence that we've decoupled headcount and volume growth. In terms of our continued investments, we think there's still opportunity and we will continue to go after that opportunity in '24 and '25, but we feel very confident with our investments and the takeout as it relates to touches, which is the most important measure in that context.

David Bozeman

Analyst

Yeah. Brian, I think on the other part of your question, first of all, thanks for the question. On the portfolio, if you recall, one of the things in my diagnosis is to really look at the company under the auspice of four P's, people, product, process and portfolio. And in doing that, that diagnosis, that's actually how we executed on it, is to really look and drive for focus. We told you guys that we're going to be fit, fast focus, and this is really just driving focus within the portfolio, and that focuses on our four core modes. And we're getting to what we do well, and that is truckload, LTL, ocean and air. This allows us to really drive that focus for the company going forward, and that's what you're seeing in that. So I think that was the essence of the question.

Mike Zechmeister

Analyst

Yeah. Maybe I'll just add a couple more points on that. The sale of EST, since you asked about it. But over time we hadn't proven that we could scale or be consistently profitable. When you consider covering a portion of allocated corporate overhead that goes to the business on EST, which is one of the reasons for the sale. And secondly, I would just make a couple comments about the size of the business. And you know that EST had a minor impact on our enterprise results. And just to put some numbers to that, in Q2, it was about 2% of our enterprise AGP. And it's in the other -- all other segment. It's the smallest business unit within that all other segment.

Brian Ossenbeck

Analyst

Great. That's all very helpful. Thanks, guys.

Operator

Operator

Thank you. Our next question is from Christopher Kuhn with Benchmark Company. Please proceed with your question.

Christopher Kuhn

Analyst

Yeah. Hi, good afternoon. Thanks for taking my question. Dave, can you maybe just again talk about the incentive compensation structure? Has that changed under the new model, and how should we think about going forward when sort of the freight market starts to improve?

David Bozeman

Analyst

Yeah. Hey, Christopher, good question. Yeah. The short answer is, yeah, it has changed, but I would call it modified as part of the way that we're operating. And I will tell you that we will continue to tweak our operations to make sure that we're driving and doing the things that we're getting from an efficiency perspective. Right now, I would say we feel really good about how we've got that lined up on our overall incentives. And really, if you think about it, we don't -- I don't look at it as if, hey, when the market changes, then your incentive has to change. You really should be fixing those things now, which is what we're doing. That's part of the operating model. So we feel pretty good about the elements of the business that we're doing now, that when the market inflects that, we're already set and ready to go. And so when it comes to the alignment, the organization, we feel pretty good. That doesn't say that we won't continue to tweak some things if we see it, but that's discovery, and that's part of the discipline of the operating model. Michael, anything you would add to that?

Michael Castagnetto

Analyst

No. I think through the work that Arun mentioned, our ability to disconnect volume growth from headcount growth really gives us that flexibility that from a leader's perspective, I'm hoping that our incentive compensation does increase with the return of the market and we get an opportunity to reward our team of who -- obviously we think are the best people in the industry, but we've done it in a way that allows us to continue to grow operating leverage throughout each part of the cycle.

David Bozeman

Analyst

Yeah. And just to put a period on that, I mean, at the end of the day, all of that is going to support our two key themes, and that is, growing market share and expanding margins. That's ultimately what all of this is setting up to do. And I think what you're seeing is some of that operational discipline, and we've got a lot more to go and do, and that's what we're going to go out and do.

Christopher Kuhn

Analyst

That's helpful. Thank you very much.

Operator

Operator

Thank you. Our next question is from Stephanie Moore with Jefferies. Please proceed with your question.

Stephanie Moore

Analyst

Hi. Good afternoon. Thank you. First question is more of a follow up of just -- the kind of the questions that kind of the last couple on AGP. If you could just talk a little bit if it would be helpful on just how NAST AGP typically looks 2Q to 3Q in this environment. I know that very challenging, given the environment we're in, but any kind of typical color would be helpful just to kind of round out the really strong performance in 2Q and then, kind of our thoughts going into 3Q? And then secondly, more strategic question, with the sale of the EST business, would love to get your thoughts on an appetite to explore maybe other strategic sales of other businesses within the enterprise. Thanks.

Michael Castagnetto

Analyst

Sure, Stephanie. And thanks again for the questions. I'll start and then hand it over to Dave. From a NAST perspective, I think I'd point you back to the comments we made about the Cass Shipment Index. And normally we do see a slight decline from Q2 to Q3 from a seasonality perspective. But overall, I'd say we've seen muted seasonality throughout Q2. We're continuing to see that, or it's really hard to say whether, how far that will head into Q3. And then, as Mike mentioned, it's pretty rare that the first month of the quarter gives a great predictor. And so we really won't comment on it much further, but I'll hand it over to Dave to talk about the Europe question.

David Bozeman

Analyst

Yeah. Hey, Stephanie, good to hear from you. Just to -- again, look at portfolio, we're going to always look at our portfolio. I mean, like any company would do. But again, we feel really good about where we are. We like our four core modes, truckload, LTL, ocean and air, feel good about those businesses, feel good about what they're doing, and more importantly, where they're going to go and continue to go. So right now, I would say what you saw was something that we were doing to drive focus. And Mike gave color on a little bit of the technicalities of the EST business. But that's just -- that's the step we took for that. And I think that moves us closer to those four core modes. And right now, that's what we feel pretty good about.

Stephanie Moore

Analyst

Thank you, guys. Appreciate it.

Operator

Operator

Thank you. That does conclude our question-and-answer session. I'll now pass the floor back over to Mr. Ives for closing remarks. End of Q&A:

Chuck Ives

Analyst

That concludes today's earnings call. Thank you for joining us today, and we look forward to talking to you again. Have a great evening.

Operator

Operator

Thank you. Ladies and gentlemen, this does conclude today's event. We thank you for your participation. You may disconnect your lines at this time.