Patrick Pacious
Analyst · Bank of America
Thank you, Oscar. Good morning, everyone, and thank you for joining our second quarter 2019 earnings call. We are very pleased with the substantial progress we are making in our strategy to strengthen our mid-scale brands, particularly Comfort Inn, grow our presence in the upscale segment and increase both business travel and midweek revenue delivery to our hotel. With our strong second quarter performance and positive outlook for the remainder of the year, we are once again increasing our full year guidance for both adjusted EBITDA and adjusted diluted earnings per share.In the second quarter, we made significant progress in our Comfort Inn brand-wide renovation program. 2/3 of the hotels in the program scheduled to complete their renovations by the end of this year have already done so, and the post-renovation performance of these hotels is paying off.Comfort hotels that completed their renovations by the end of the first quarter of 2019 outperformed the segment's RevPAR in the second quarter by 60 basis points. This reinvestment in the brand is also having a positive impact on unit growth.During the first half of 2019, openings for new Comfort hotels across the country increased approximately 10%, and new Comfort franchise agreement awarded increased 49% over the same prior year period. We also continued our expansion in the upscale segment. Our Cambria and Ascend brands grew their domestic room count by 16%. And Cambria's RevPAR grew 2.2%, outpacing the industry by 110 basis points and the upscale chain scale by over 260 basis points.And we continue to improve the value proposition for our franchisees, helping them maximize their profitability. In the second quarter of 2019, our system-wide proprietary contribution to our hotel increased by 200 basis points to over 60%. And business travel grew as we captured more room night from corporate account while still maintaining our strength in leisure travel. Finally, our new construction hotel openings increased by 22% in the second quarter, making the first half of 2019 the best period for new construction openings since 2010. We expect these new construction hotels to drive greater long-term RevPAR growth.This morning, I'd like to share highlights of our strategic investments in our brands across all segments, which are delivering strong performance to our franchisees and shareholders, especially our Comfort brand. Last quarter, I previewed one of our strategic focus areas, which is to both build on Choice's success in the leisure space and capture a greater share of the growing corporate travel market, which is projected to reach $1.7 trillion in just 3 years according to the Global Business Travel Association.In June, we launched our nationwide multimedia advertising campaign featuring the tagline, Our Business is You. The campaign leverages the consumer insight that business can be defined broadly and is easily adapted to target business or leisure travel. The multi-platform campaign capitalizes on the years of strategic investments in our brand portfolio designed to attract more business travelers. These investments in our proven mid-scale brands and our expansion in the upscale segment are paying off. Comfort is one of our most competitive brands in attracting business travel and our largest brand in terms of revenue generated. In fact, our domestic Comfort hotels contribute 40% of our royalty revenue yet are only around 1/4 of our system. The strategic transformation initiative for the Comfort brand is in its final stages. Only 1/3 of the Comfort system will be undergoing our Move to Modern renovation in the second half of the year, and nearly 30% of the Comfort system has already installed new exterior signage with the Modern brand identity, signaling to guests on the outside of the hotel that something's new on the inside.As I mentioned, this investment is paying off. RevPAR for Comfort hotels that completed their renovations by the end of the first quarter of 2019 increased by 60 basis points and also outperformed the segment's RevPAR by 60 basis points. We're also seeing positive lift for Comforts that have completed renovations and have the new branding, and we believe the overall brand's RevPAR index will continue to strengthen this year.Additionally, Comfort hotels that completed their renovations have increased their business travel revenue growth 5x faster than Comfort hotels that have yet to compete their upgrade.Further validating our Comfort investment strategy is that refreshed hotels outperformed their peers even before we launched the new media campaign. Comfort is the initial focus of the new campaign, which was strategically timed to reintroduce consumers to the transformed Comfort as peak travel season arrives. We believe that this campaign should have an even greater effect on Comfort's performance as the message reaches a wider audience.The new Comfort has also created demand in the development community. For the first half of the year, Comfort franchise agreements have increased 49% year-over-year. These franchise agreements are expected to generate over 20% higher revenues throughout the life of the contract compared to the pipeline of the same prior year period, largely driven by higher RevPAR location. The ever increasing number of updated Comfort hotels and our new construction pipeline should allow the Comfort brand to gain even greater traction among business travelers, improve the overall guest experience and result in higher RevPAR for years to come. In addition to Comfort, our entire mid-scale brand portfolio is performing well. During the second quarter, we drove strong unit growth in our Quality, Clarion and Sleep Inn brand, and we expect to open over 3 mid-scale hotels per week in 2019.We're also pleased with our newest mid-scale brand, Clarion Pointe. In addition to opening the second Clarion Pointe hotel this quarter, 21 Clarion Pointe franchise agreements were awarded through the second quarter. This brings the Clarion Pointe pipeline to 41, of which 16 are expected to open by year-end. Developer appetite had been strong for Clarion Pointe and initial guest feedback is promising. The first Clarion Pointe is already reporting stellar likelihood to recommend guest scores and is one of the highest-rated hotels on TripAdvisor in its market. Our franchisees are also benefiting from Choice's strong business delivery. In the second quarter of 2019, system-wide proprietary revenue contribution from Choice-generated channels increased by 200 basis points to over 60%. This contributes to the 1,000 basis point growth in our proprietary contribution since the second quarter of 2015. These numbers are even stronger for the Comfort brand.In the second quarter, Choice delivered over 2/3 of Comfort's revenue. Our loyalty program continued its strong growth. Loyalty contribution across the system is up 60 basis points and accounts for more than 40% of the business delivered to our franchisees.In the first half of 2019, more than 2 million loyalty program members have been added to the Choice Privileges program, which is now 42 million members strong. In addition to increasing our franchisees' top line growth, we work to maximize their profitability. Our award-winning Choice University training platform helped over 7,000 franchisees with a wide range of content to run their businesses, spanning lessons on our proprietary systems, hotel operations and brand program. We also help franchisees manage costs through our procurement services organization, which leverages our scale to reduce the cost of product and services our franchisees consistently use, and we provide resources to help our franchisees benchmark their expenses and better analyze their P&L. Our focus on franchisees' return on investment by both delivering business and providing resources to manage their expenses is core to the value proposition for all our brands.With such a powerful value proposition, it is no surprise why Choice has an industry-leading voluntary retention rate among franchisees. And specifically, Comfort has a near-perfect franchisee voluntary retention rate of over 99%. Choice is also focused on corporate travel and midweek business, and both our mid-scale and upscale brands are benefiting. During the second quarter of 2019, we grew the total number of corporate accounts by more than 20%, driven by a doubling of our corporate groups business.With Cambria, we are focused on building a brand that appeals to the modern business traveler and we're seeing success. In J.D. Power's 2019 Hotel Guest Satisfaction Index, Cambria was 1 of only 2 brands that earned the highest-rating tier for customer satisfaction among upscale brands. As this was the first year that Cambria was included in the study, we see it as a direct validation that these hotels really resonate with traveler. And we're giving those business travelers more locations to choose from. In the second quarter, the Cambria pipeline grew to 82 hotels, which are expected to bring nearly 11,000 additional upscale rooms to our system. Out of the 82 hotels currently in the Cambria pipeline, 25 are already under construction. Cambria is on pace for a record-breaking openings year in 2019 and is fast approaching 50 opened hotels in top-tier markets from coast-to-coast. In fact, 7 of these openings are expected this summer, which together represent an additional 1,200 upscale rooms.Finally, robust demand continued in the extended-stay segment, which has outperformed the overall lodging industry for the past several years. We grew our entire extended-stay portfolio by 7% and our extended-stay pipeline by 18% in the second quarter. We believe this growth will continue as there is significant untapped demand from both consumers and developers for extended-stay hotels across the country. Our largest extended-stay brand, WoodSpring Suites, continues to be one of our fastest-growing brand. In the second quarter, net unit growth for the WoodSpring brand was 7% versus the prior year period. More than a dozen hotels have been added in the first half of 2019, and there are currently another 20 WoodSpring hotels under construction.Finally, the brand delivered an impressive 2.7% RevPAR increase in the second quarter, 160 basis points higher than the overall industry. We anticipate having more than 300 WoodSpring hotels opened across the United States by the end of next year.MainStay, our mid-scale extended-stay brand, saw an 8% portfolio growth and 21% pipeline growth in the second quarter versus the prior year period. While suburban, our economy conversion extended-stay brand, also saw 8% portfolio growth and 38% pipeline growth in the second quarter versus the prior year period. Additionally, suburban RevPAR grew by 2.9% in the second quarter, 180 basis points higher than the overall industry. Taken together, our extended-stay portfolio is expected to have continued growth for years to come.In closing, our results halfway through the year highlight significant progress against our long-term growth strategy. We're maximizing the amount of business we deliver to our franchisees across all our brands, and our large development pipeline and results are proof of our strong value proposition. Additionally, we are building long-term strength by investing in our brands to capture more corporate travel while remaining strong in leisure travel. Our strategic investments, combined with our asset-light business model, position us well to continue to deliver strong financial performance to shareholders well into the future.I'd now like to turn it over to our CFO, Dom Dragisich, who will share more specifics of our financial results. Dom?