Timothy O'Toole
Analyst · Deutsche Bank
Darren, that’s a good question. It’s something, we’ve looked at very closely and as indicated in kind of our presentation, we’re relieved in many respects. As you drill down the details as much as we hate to say well, it sounds like an excuse, I’d say. As we drill down, we see a couple of factors.
Number one, it’s a tough operating environment with respect to consumer demand, unemployment is over 8% and the real number when you add, people added to disability and or out of the job market, but there are high numbers. I mean, we would predict a tough consumer demand in that regard.
When you look at the fact that in the MidWest and East, we had virtually no freezing pipes and then an unusually dry spring for those periods. It is not that surprising that we have that slackening in demand in those markets, I’d say that again, our biggest relief is that with regard to the markets that are less subject to those variables, we see pretty good execution and probably we see a lot of it.
Activity of the commercial front, we see good close rate and the answer to one of your specific questions, we got the retention of employees, at or near historic best[ph]. Now that’s the positive side of the economic situation. But no, there is nothing, there is nothing -strictly alarming from our perspective to further down we drill, although it’s certainly - again, it’s not a positive question. No question of that, I’ll just say one comment that speaking generally as you get into the months of, let’s say the summer months which are, say, Roto-Rooter's best. We would have expected to see more normal comparisons to past periods with -- no demand, consumer demand and we’re seeing that. So that’s -- it’s another validation of our call it a foregone conclusion on that point.