Tim Cofer
Analyst · Jefferies. Please proceed with your question.
Sure. First, to your point on weather, indeed, weather was favorable this year, and it hasn't been for the last 2 years. So both in 2018 and especially in 2019, it was a headwind. Sadly, that's the nature of weather. It's – can be cyclical and unpredictable. And obviously, it is a corollary to the strength of the garden season. This year, it happens to be a beneficial one. To your question on supply chain. It is stressed. That's a word I chose carefully. And it's stressed in a number of ways. First, there are increased costs to running our supply chain. And those costs are driven by the incremental safety precautions we have taken to address our number one priority, which is obviously the health and safety of our employees. So it's increased PPE. It's increased sanitation, and that does manifest in higher cost in the supply chain. Second, there are select raw material supply challenges. There are some import restrictions we've worked through. Obviously, you're well aware of some continuing macro challenges with China. As Niko referenced earlier, particularly in live animals, there's been some supply challenge, particularly, I would say, in areas like fish, tropical fish, especially. There are even some product lines we make that has sources of raw materials or packaging equipment that compete with other categories that are in great demand given the current pandemic. Think spray bottles, think waste management pads, et cetera, vis-à-vis face masks. In select cases, I would tell you, there are some labor availability challenges. And while I'm pleased to report that as of today, all of our facilities, manufacturing plants and distribution centers are up and operational. Throughout the last quarter, there were days where a given facility needed temporary shutdown. And then finally, it is given the strength of the demand in both of our core categories, we are finding that, that demand is occasionally outstripping our near end capacity. And to your question, yes, that has resulted in compromise service levels on certain lines at certain times with certain customers below our ideal promise to our retail partner. So the stress is real. I think on the positive side, despite everything I've just shared per your question, we were still able to execute very well and deliver a historic quarter.