Dale Francescon
Analyst · Zelman and Associates. Please proceed with your question
Thanks, Hunter. And good afternoon everyone. Since we spoke to you on our last earnings call just three months ago, the world in which we are living and operating has changed dramatically as the COVID-19 pandemic quickly escalated into global health crisis. There is much regarding the full impact of this crisis that remains unknown, including the far reaching implications it will have on our national economy and every person, business and industry across the United States. We are fortunate that homebuilding is deemed as essential business by most state and local governments, which has allowed us to continue servicing our home buyers during this challenging time. In addition, our team members have displayed impressive ingenuity that has enabled us to continue to build, sell, enclose homes daily across our national platform. While we fully acknowledge the challenges at hand and the uncertainty in the months that lie ahead, Century Communities is resilient and well-positioned toward the disruptions caused by the COVID-19 endemic. Today, I'll describe some of the actions we've implemented to enable Century to continue servicing our customers, as well as streamlining our operations. Rob will provide some additional commentary on steps we've taken to strengthen and fortify our business, including near-term expectations for land acquisition and development. Finally, Dave will take you through our first quarter results, review our strong balance sheet and discuss our full year outlook. We will then open the line for your questions. Not long ago, we shared with you the robust growth in sales contracts in January and our optimistic full year expectation. Even with the impact from COVID-19 affecting March sales activity, we still generated 2,388 net new contracts during the quarter, the most in the company's history and 29% increase in the prior year quarter. This strong sales performance resulted in the achievement of a variety of first quarter records including home sales revenues of $572.7 million, deliveries of 1,864 homes and an ending backlog of 2,594 homes with a dollar value of over $861 million. The coronavirus has created an ever-changing and unpredictable landscape. Our entire leadership team is intently focused on maintaining safe and supportive conditions for our team members, customers, existing homeowners and trade partners. We have quickly adapted to the restrictions and challenges affecting our home selling and building processes, such as limiting trade partners within home, online contracting capabilities for our home buyers and scheduling appointment only and virtual visits to our sales zones. In terms of adapting our sales processes, our Century Complete brand was already utilizing a variety of online resources, which enable buyers to shop for and purchase homes completely online. We quickly migrated and ramped these resources across our entire Century Communities portfolio. Through this action, we are now providing a full suite of online resources to create a seamless and uniquely tailored home buying experience from virtual tours, appointments and video walk throughs to signing contracts and transferring earnest money deposits electronically. In lieu of in person meetings, we're also increasing our engagement with potential buyers via text, phone, email, and video calls. We saw an increased response in our digital efforts with total company Web site traffic in the first quarter of 30% compared to the same period last year. Web traffic for the first three weeks of April were up 29% as compared to the same three week period the prior year. We are pleased with this increase in web traffic, which reflects our highly successful transition to a full service virtual home buying experience. Additionally, our mortgage title and insurance companies are fully equipped to meet the necessary demands of virtual home buying. These capabilities range from online loan pre-qualification to full application and approval and even all the way through to the closing of the home. We are able to distantly facilitate the entire home buying process for our customers, providing them an effective one-stop financing and closing online experience. Our ability to adapt and utilize our impressive array of online tools has allowed us to continue our commitment to servicing our customers during this challenging time. While these recent events have caused us to adjust the way we run our business, we’re developing more efficient ways to operate that will make our organization stronger and more competitive long after this crisis has passed. Our sales efforts continued to be supported by a positive mortgage rate environment with interest rates at historical lows, which is expected to continue for the balance of this year and into 2021. Even with the credit tightening and dislocation that has occurred in the mortgage market, we have continued to be successful in qualifying and closing the vast majority of our home buyers. While the restrictions and uncertainty surrounding the impact from the virus have clearly affected our sales, homebuyer demand has so far held up better than anticipated. Net sales for April are trending to be down less than 10% from April 2019 with both gross and net sales increasing each sequential week. While cancellations were elevated in March, they have declined each week this month and are now consistent with our year to date average. We are encouraged by our increasing April sales pace and the declining cancellation rate, as well as seeing a number of states beginning to loosen coronavirus related restrictions and reopen their economy. This is not the first storm we have weathered. Rob and I, along with our entire leadership team, have the experience to make the adjustments necessary to navigate through these turbulent times. Given our strong balance sheet with ample liquidity and an attractive competitive position across our national platform, we are confident in our ability to deliver long-term growth, drive improved operational performance and create meaningful value for our shareholders. I will now turn the call over to Rob.