Dimitar Karaivanov
Analyst · Raymond James. Please go ahead. Hello, Steve, your line may be muted
Thank you, Mike. Good morning, everybody, and thank you for joining our fourth quarter and full year 2024 earnings call. This was a very solid quarter for us with operating PPNR of $1.40 per share, which grew 8.5% compared to the prior quarter and 23.9% compared to last year's fourth quarter. Those are excellent numbers. There's a lot to be pleased about such as margin expansion and excellent liquidity, strong fee performance, strong credit and well-managed expenses. I will leave all the quarterly details to Joe and would like to really focus on our overall 2024 performance and 2025 outlook. As we look back upon 2024, I'm pleased with the performance of our company. In a year where the overall KRX index is projected to have lower earnings to the tune of approximately 5%. We actually grew operating PPNR per share by 8.2% and operating earnings per share by 2.2%. The delta between the two is mostly due to our increase of ACL from 69 basis points of loans at the end of 2023 to 76 basis points of loans at 2024, which prepares us better for the future and also a negative reliance on the effective tax rate. The drivers of our outperformance are a great example of the power of our diversified company and I will go into more details below. In the Banking and Corporate segment, 2024 operating PPNR grew by 5.6%, net interest income grew for the 18th consecutive year and fee income grew by 11.8% as a number of initiatives we've been working on for the past couple of years are now delivering results. Loans grew by 7.5% or more than double the expected growth of both the banking industry and our local peers. In other words, we gained a lot of market share. Commercial lending was particularly strong with double-digit growth while mortgage and home equity both grew over 6%. The investments we've been making in people and processes continue to bear fruit. Overall lending growth was $728 million and overall deposits grew by $514 million or 4%, also an excellent result in a difficult environment. In the latter part of the year, we saw commercial and personal deposits resume their historical performance and that gives us hope for future periods. In 2024, the Federal Reserve ended its hiking cycle and we can now confidently state that we had the lowest cost of funds in the KRX index during the period with a deposit beta of 22%. Speaking of liquidity, we also boosted our borrowing capacity and now have $5.8 billion of available liquidity to tap, or 246% of net uninsured deposits, a level that I believe is truly peer-leading. Credit quality remains very strong with 2024 charge-offs of 10 basis points, which is roughly half of that of the KRX index. And as mentioned, our ACL now represents over seven years of coverage at these levels. In the Employee Benefit Services business, we had an excellent year. Revenues expanded by 11.8% and operating income expanded by 11.9%. We are managing a record amount of assets, have a record number of participants, and are seeing real tangible benefits of our growing nationwide reputation. We also successfully deployed capital and integrated a couple of acquisitions. This segment drove the majority of the improvement for the overall company earnings in 2024 and given its uniqueness for us compared to peers really stands out. In the insurer services segment, we grew revenues by 6.7% and continued to expand and strengthen the footprint via acquisitions. We added strong capacity in the north country where we also have the leading banking footprint and this past quarter entered the Buffalo market where we can now benefit from our commercial presence and expanding retail presence on the bank side. Operating earnings were impacted by elevated expenses and we're very focused that in 2025. The Wealth Management Services business also had a very strong year. Revenue growth of 14.9% and operating income growth of 22.9% were truly excellent. Of note, we had over $1 billion of new advisory sales in 2024 and the benefit of many of those will be realized in 2025 and beyond. The business is energized, active and collaborating effectively with the banking business. The 2024 was very good and now on to 2025. My expectations for 2025 is that we will continue to gain market share across the board, continue to attract excellent talent and continue to grow the reputation of our businesses. As I think about each business, my outlook is as follows. In the banking business, I expect that growth will remain solid though likely will moderate from latest levels. We have consistently guided towards mid-single digits and have consistently outperformed in the past couple of years due to the market and competitive opportunities we saw to attract talent and clients. Those opportunities still exist, but I expect that we will have more competitors who are back after being essentially frozen since 2022 due to liquidity concerns. The flip side of that is that I also see half a dozen of our competitors who recently announced transactions which may force them to manage capital and concentrations more actively. So we may see elevated opportunities in particular in CRE lending. Time will tell, but as always it is important to have a balance sheet that serves as a source of strength. For now, mid-single digits seems appropriate. Funding will remain as always our top priority and we have a number of initiatives which are still ramping up, and with a loan-to-deposit ratio of 78%, we have plenty of capacity as is. We continue to expect that credit costs will trend back up to historical averages and thus have been slowly inching up our ACL and I expect some of that to continue. We will also be opening up 16 more branches and that will cause some increasing expenses in the interim investment phase. Most of those will occur in the second and third quarter. So I expect some increased marketing and operating expenses in those periods. As we have committed previously, we will also be consolidating a similar number of branches and managing other expenses tightly in order to exit 2025 with a cleaner expense run rate. Just bear in mind, it will be a bit more volatile this year than prior years on a quarter-to-quarter basis. In the Employee Benefit Services business, we're entering 2025 on the heels of outstanding revenue and operating income growth, high asset values and a nationwide reputation. The growth momentum is very good and assuming asset values stay in line, we would be looking for mid-to-high single digits revenue expansion. We're going to be making some additional investments in products and people, especially in our trust and fund administration vertical which are important for future periods but will impact expense growth in 2025. In the Insurance Services segment, our main focus in 2025 is operating efficiency. We have gained a lot of revenue growth over the past few years and spent most of 2024 laying out the new organizational structure and responsibilities. M&A will continue to be a focus and supplement organic growth with overall expectation of revenue growth in the mid-to-high single digits. In the Wealth Management services business in 2025, we're launching new products on a nationwide basis and actively adding producers while continuing to increase penetration across our client base. Assuming asset values stay where they are, revenue growth is likely to be closer to mid-to-high single digits as we have also a couple of producer departures to work through, though none of those will meaningfully impact operating earnings performance due to their associated expenses. In the aggregate, I am very optimistic about our performance in 2025 and beyond. The foundational work and investment that has been put in place since 2021 has muted our bottom line performance since then, while revenues continue to improve in line with our diversified business model. In 2024, we outperformed the KRX index in earnings performance and my expectation is that we will continue to deliver above-average returns while managing to a below-average risk profile. These were definitely longer than my usual remarks and now it's finally time to pass it on to Joe.