Hello and welcome to the CBRE Second Quarter 2020 Conference Call. At this tm ell participants are in listen-only mode. [Operator Instructions] As a reminder this conference is now being recorded. It is now my pleasure to turn the call over to, Kristyn Farahmand, Vice President, Investor Relations and Corporate Finance. Please go ahead.

Good morning, everyone, and welcome to CBRE's Second Quarter 2020 Earnings Conference Call. Earlier today, we issued a press release announcing our financial results, and posted it on the Investor Relations page of our website cbre.com, along with a presentation slide deck that you can use to follow along with our prepared remarks as well as an Excel file that contains additional supplemental materials. Our agenda for this morning's call will be as follows: First, I will provide an overview of our financial results for the quarter; next, Bob Sulentic, our President and CEO; and Leah Stearns, our CFO, will discuss our second quarter results in more detail. After these comments, we will open up the call for your questions. Before I begin I will remind that this presentation contains forward-looking statements that involve a number of risks and uncertainties. Examples of these statements include our expectations regarding CBRE’s future growth prospects, operations, market share, capital deployment, acquisition integration, financial performance and 2020 outlook including the impact of COVID-19 and any other statements regarding matters that are not historical fact. We urge you to consider these factors and remind you that we undertake no obligation to update the information contained on this call to reflect subsequent events or circumstances. You should be aware that these statements should be considered estimates only and certain factors may affect us in the future and could cause actual results to differ materially from those expressed in these forward-looking statements. For a full discussion of the risks and other factors that may impact these forward-looking statements, please refer to this morning's earnings release and our most recent annual and quarterly reports filed on Form 10-K and 10-Q, respectively. We have provided reconciliations of adjusted EPS, adjusted EBITDA, fee revenue and certain other non-GAAP financial measures included in our remarks to the most directly comparable GAAP measures together with explanations of these measures in the appendix of this presentation slide deck. Now please turn to Slide 4 of our presentation, which highlights our financial results for the second quarter of 2020. Total revenues and fee revenue fell about by 6% and 21% respectively, driven by the declines in advisory and RAI. Lower revenue coupled with $25 million of incremental COVID related costs and a $16 million donation into the company's COVID Relief Fund, caused adjusted EBITDA to fall 43%. Overall, adjusted EPS for the quarter was $0.35, including the negative impact of around $0.10 attributable to the COVID related expenses and Relief Fund donation. Now for insights on the quarter and our longer term outlook, please turn to Slide six and I will turn the call over to Bob.

Thanks, Kristyn, and good morning everyone. As expected, COVID-19 took a toll on our performance in the second quarter, which impacts felt across every part of our business. However, the overall impact was cushioned by our diverse business mix, particularly the sustained growth of our contractual businesses over the past decade. We also benefited from early moves to reduce our expense base, a process that is continuing and strengthened our financial position and cash flow generation despite the ongoing challenges from the pandemic. Double digit adjusted EBITDA growth in our global workplace solutions segment demonstrated the resiliency of a business that occupier clients increasingly rely on in good times and bad to run essential operations and drive critical cost efficiencies. Since the global financial crisis, other parts of our business have become more resilient as well. For example, or U.S. development business is expected to earn twice as much both this year and next, as it did at the peak of the last market cycle. This reflects greater emphasis on core product development, particularly industrial and multifamily projects, along with an emphasis on fee development. We have built a 245 $billion loan servicing portfolio that adds growing recurring revenue to our capital markets offering, we are larger originators for Freddie and Fannie which are expected to match last year's loan volumes this year and we are positioned to capture a significant share of their business. Our investment management business grew nicely in the quarter. Today it earns a significant majority of its adjusted EBITDA from recurring asset management fees, this business continues to new capital at brisk pace. So the revenue base should grow. Like any major crisis COVID will have near term and long term affects on our sector and how we serve clients. In the near-term, we see precipitous drop in leasing and sales activity. Investment capitalist has moved to the sidelines as investors begin the process of price discovery. Occupiers are hesitant to make long-term decisions in mid the uncertainty preferring short-term, lease renewals where possible. Our ongoing interaction with major occupier clients has given us insight into their current thinking. Three distinct trends are emerging. First, most companies will give their employees greater flexibility to choose between working in the office and working from home. Second, the physical office will remain vitally important in these hybrid work models, particularly in fostering culture and collaboration and attracting talent. Third, the decades long densification trend is likely to reverse and gaining some of the effects on office demand associated with more remote working. The pandemic has elevated the importance of the workplace strategy on corporate agendas. Now more than ever, clients will need the strategic insight, thoughtful advice and reliable execution that CBRE and our people are best positioned to provide. We have built the company for opportunities like this and intend to capitalize on it. Now I'm going to turn the call over.

Thanks Bob. Turning to Slide 8, our advisory services segment fee revenue and adjusted EBITDA fell about 31% and 50% respectively, as expected significant weakness in our high margin, but cycles sensitive sales and leasing businesses drove the declines. Our advisory adjusted EBITDA margins fell to around 10%, which was impacted by revenue compression about right million and incremental COVID related expenses and 11 million for the companies donation to a COVID relief fund. Together these items reduced the advisory margin, approximately 140 basis points from the quarter. Global leasing revenue declined about 38% as the pandemic negatively impacted our largest markets in the quarter, in the U.S. continental Europe and the UK, which collectively comprise over 80% of global leasing revenue decreased 43%, 25% and 20% respectively. Greater - global leasing this quarter achieved 14% growth following a 26% decline in Q1. While there was pressure across all property types in the quarter, industrial was resilient with leasing revenue declining just 10%. We saw similar pattern in property sales with global revenue down 48% and declined 26% in continental Europe, 51% in the U.S. and 76% in the UK. Notably we improved our U.S. market position significantly with 160 basis points share gain. Our 17.6% share for the quarter is 860 basis points more than our closest competitor. Like leasing, we saw a rebound in greater China with property sales climbing 46% after decreasing over 70% in Q1. Commercial mortgage revenue fell 28% as most capital sources pulled back from lending. We did however, see an increase in activity from banks with a strong appetite for offer an industrial project. The selling of credit markets that began in the second quarter has extended into July. Other advisory services business lines were less impacted by COVID during the quarter. Advisory…

Thanks Leah. This certainly has been a trying time for everyone. And we are proud of how our people who have helped our clients and our company to navigate the COVID-19 crisis. In addition to the challenges of COVID-19 recent months have also seen significant social unrest here in the U.S., which has called attention to the racial inequality and injustice that have persisted in our society for too long. It has also highlighted the need for better progress on diversity and inclusion within corporate America. From speaking with many of you, we know that this topic is extremely important to our shareholders and you expect us to address it. So, I will take a few moments to tell you where we are. We have made progress with diversity and inclusion on several fronts, for example, since 2015, we have meaningfully increased diversity on both our board of directors and management executive committee and put more women into key leadership roles. These are important gains that we are proud of, at the same time we must do more to improve ethnic diversity at our company, particularly within our management and brokerage ranks. This is a challenge we are focused on and actively addressing. Last month we appointed our first Chief Diversity Officer, Tim Dismond, who has long been a senior leader at CBRE. Tim has joined the 12 member Global Executive Committee that is responsible for running our company and will report directly to me. We intend to give Tim the necessary resources and support to accelerate our progress on diversity and inclusion. This is a priority for me personally, as well as for the company. With that operator we will open the lines for questions.

[Operator Instructions] Our first question today is coming from Anthony Paul from JP Morgan. Your line is now live.

Thank you and good morning. I think one of the comments in the deck was around flexibility that folks are looking for. And I’m wondering if part of that, if you could talk to whether you are seeing tenants doing more short-term renewals or looking for shorter leases and seeking flexibility doing things like to potentially reduce the commission pots in the near-term.

Yes. Tony in the short-term tenants are definitively trying to make short-term decisions, given all the uncertainty that everybody is faced with what we have learned and we have confidence about is the following. And we have spent a lot of time, we surveyed our big clients that everybody knows the number of clients we have relationships with. So this is what we know. There will be more flexibility to do hybrid working going forward. There will be more work-from -home. There will also be a big focus on the office on an enduring basis. Something like 80% of the big clients we surveyed said that the office will be as important or almost as important as it was historically. And by the way, that answer came in the midst of the COVID crisis and all that goes with COVID crisis. The other thing we know is that space will be de densified. And so the net, net of what will happen is, yes, there will be more work-from-home, there will be less people in the office, but almost everybody will be back in the office in a less dense format. That is what will play out in the long run, in the short run people are trying to avoid making decisions till they have more clarity on what is going to happen with COVID-19.

Okay. Thank you for that. And then a question on cost savings, can you just talk about where you are making those changes, can they stick once activity starts to come back? Just how to think about that and then also the COVID expenses that you called out in the second quarter, it sounds like some of those went into fund, but I was just wondering if there is more of that to come in say 3Q or 4Q.

Anthony its Leah. I would start with your last part of your question. Those were primarily costs in the quarter that won't recur, unless we have significant resumption of lockdown. So, those are really onetime cost. We may have some going into the second half of the year, but I don't think will be at the same level that we saw in Q1 or Q2. And then with respect to cost savings, we are actively assessing the cost structure within the business. We want to make sure that we are structured to meet the demand environment that will evolve coming out of the current crisis. And so that is something that we certainly are looking at and expect to address over the next quarter to two. And we will certainly be able to provide more color on that when we come back and speak with you in the third quarter.

Okay, and the just last question. On the GSE business, have you seen any need or material amounts of P&I that you all have had to extend without getting money in the door, I think that I was a topic maybe last quarter and just curious as to what the update is there, what you are seeing now?

We are not seeing any material amount of forbearance requests, we have actually not received one since May, any of that was not material.

Okay. Thank you.

Thanks. Our next question today is coming from Jade Rahmani from KBW. Your line is now live.

Thank you very much for taking the questions and good to hear from all of you. I was wondering in terms of the transaction outlook, what key factors in your mind would drive an increase in terms of investor confidence, in terms of tenant confidence in their ability to consummate new transactions?

So there are certainly elements around the environment with respect to the COVID vaccine and the ability for investors to have confidence around the economic recovery that will come out of that. I think that is critical to regaining confidence. Part of the price discovery that is going on right now, I think start with seeing a recovery on the leasing side to really build confidence on the investor side. And so we need to see really where that equilibrium shakes out. We certainly are seeing activity continue. And it is not as severe as we had expected, as I said in my remarks, but I think it will be really critical to begin to see leasing decisions on a larger scale basis, particularly on the large leasing transactions. The place where we have seen the most significant decline is on those large transactions. We still have actually seen a high volume of transactions but on a relative basis, they have been on a smaller set of - or smaller size deals. So, I think we really need to see confidence come back ground leasing, that will lead to more strong and confident underwriting behind our investors clients. And I think that will lead to better capital markets performance in the future.

Are you seeing any corporate occupiers contemplate strategies where they are going to be looking at satellite offices, suburban offices, and curtail their footprint in gateway markets?

We have seen some of our big occupier clients try to figure out whether or not satellite formats are going to work for them. Almost nobody has made a definitive decision to move in that direction. And again, I think this is the circumstance we are in now, people are really trying to figure out how this is all going to play out before they make definitive decisions. But there isn't a lot of evidence yet that that satellite model is going to be prominent.

And are you seeing companies make decisions to cancel or delay plans? Are you seeing an uptick in cancellations.

The cancellations of leases or -.

Yes. Of contracts that were in process, but not fully consummated.

Yes. I think the bottom line is everybody is trying to not make long-term decisions now, when they are generally want to make short-term decisions, by the way, they are not making long-term decisions to give up or take space either direction.

And in gateway markets, have you seen pressure in office rents? Are you seeing offs rents beginning to decline at this point?

There hasn't been enough big deal gateway transactions to draw conclusions in that regard. I mean, literally we are in an environment where people are in the wait and see mode. Renewals are generally happening where they have been happening at.

And just finally in the multifamily space where CBRE is a major lender to Fannie Mae and Freddie Mac, could you give any insights as to how investors in that space are looking at the risk to the outlook, particularly in the U.S. based on a potential reduction in the government stimulus programs.

So for the GSEs and multi family businesses, one that is highly profitable and from a risk perspective performed incredibly well on a relative basis to the single family business that they run. So from our perspective, multifamily provides a much more affordable and cost effective way for occupants to maintain ownership of property. So we believe that the multifamily business under the GSEs is one that will be enduring and resilient through this cycle.

Thank you very much.

Thank you. Our next question today is coming from Steve Sakwa from Evercore ISI. Your line is now live.

Thanks. Bob, I wanted to maybe go back to the comment you made about the densification, and maybe just help us think through you guys do a lot of work with tenants and kind of laying out space, how much more space do you think overtime those tenants could take and the offset would be letting people work from home. So when you kind of net those two out, do you think we are kind of flat down or up kind of on space needs moving forward?

Yes. I wish I could be more definitive Steve. Here is generally what happens though. By the way, this was happening before COVID, you look at the percentage of your people that are in the office at any given point in time and then you add a buffer on top of that, and you tend to size to that amount of space. So that is probably going to come down some if 10% or 15% or 20% of people are going to work a couple of days from home a week, that number will come down some, but the amount of space per person is going to go up meaningfully. I mean, offices have gotten pretty denced going into COVID-19. And that trend had been going on for years and years. We don't know exactly where that is going to play out. But it could offset most of the downward pressure in what we are seeing from people working from home. By the way, I will give you my personal view on this from having talked to a lot of clients. I think the certainty about people working from home to some degree is at least as high as everybody says it is. I think the certainty about people coming back to the office is higher than the headlines out there today, because it is exciting to give a headline to talk about all the productivity of working from home. But then you go talk to executives that run businesses that have to deal with on boarding new people, moving managers around, oversee new people, training people, dealing with collaboration, dealing with creativity. And what you hear is we got to get people back to the office. So, I mean, both of those trends have high certainly more working from home, and the importance of the office going forward, and maybe they will offset each other, the actual math hasn't sorted out yet.

Okay, thanks. I guess second question would just be around the Hana business. And, we have seen sort of a big change in kind of we work and co-working in general. How are you just sort of looking at that business? And, kind of what is the expectation moving forward? Are you as excited about that business? Or do you think, that has got kind of a slower ramp to roll out and what have you seen on the utilization front?

Well we are shutdown, Right. So, utilization is you can’t get any read on utilization. But from day one Hana was a sweet model. It was a model that was oriented toward institutional occupiers strong focus on data security, strong focus on a very professionally managed environment. And here is what it does for occupiers that we believe will make it a an important concept going forward. It allows you to have the flexibility to move in and out quickly without capital expenditures. It allows you the flexibility to assemble teams in a particular market, or a different market for relatively short periods of time, by the way, not much, but years, instead of five years, a year or two years. We believe that will be at least as important going forward as it was before COVID-19. We are excited about the Hana model. We are anticipating that it will be more of a service provider model and that the landlords will actually own the units going forward. There was a move in that direction anyway. So, we think strategically Hana was oriented toward a market that we are going to see post COVID-19. And about two-thirds of the clients we surveyed suggested that co-working although they are going to call it flexible space going forward will be a significant part of what they do and their utilization of space in the future.

Okay, and I guess last question. Leah, you made a comment about sort of preserving liquidity over discretionary capital spending, but then you said your share price is attractive, but you didn't buy back any stock in the quarter. So, I'm just sort of trying to kind of reconcile some of those comments and what would give you the confidence to buy back shares at these levels?

That comment was really around liquidity, it is really focused on the current environment Steve. So, as we think about our capital allocation policy and process and our overall strategy, we ultimately seek first to invest into our business. Our platform in short scalable, ensure we have the right after setting for operations. We then look at how do we add capabilities to our existing lines of business or potentially add new capabilities that will serve our clients in the most effective and value creative way. And ultimately, if those investment opportunities are kept or are exhausted, and we don't see anything that is attractive on the horizon, our next lever for us within the capital allocation strategy is our buyback. Now, that is something that we consider in the context of a more normalized environment. And we want to make sure that we use our buyback within a framework that is cognizant of our current leverage in the overall economic environment. And so my comments were meant to imply within our current capital allocation strategy in a normal environment, we would actually be in the market from a purchase perspective, but given the importance that we are placing on liquidity today because of the uncertainty around COVID we are taking a more conservative approach and therefore preserving capital. We believe that moments and times like this can create incredible opportunities for investments that wouldn't otherwise present themselves. And so we want to make sure that we aren't getting ahead of ourselves and using our more, normal economic environment, capital allocation strategy too early. And so really providing you context that we are still committed to that strategy once we have conviction that the recovery is in sight.

Okay thanks that is it for me.

Thank you. Next question today coming from Stephen Sheldon from Williams Blair. Your line is open.

On the new business pipeline in GWS, now sound like that is going to continue to expand nicely here. So I guess, is there any way to quantify how much of the improvement you have seen in the pipeline there over the last few quarters? And just some more detail on the types of clients, and arrangements where you're kind of seeing traction right now.

So the GWS business, the pipeline is actually at double digit from a year ago, period. We are seeing activity across many different sectors, life sciences, T&T industrial. So I think overall, we are seeing lots of opportunities across many different areas of our client base. They are pretty similar to what we saw last year, but certainly the pipeline is up. I would add that the pipeline continues to grow. It is just the period of transition from when we sign a contract to then go into full transition mode. That is the part that has presented a challenge for us just in terms of driving growth out of that pipeline. We certainly, aren't seeing a lack of interest in our service offerings. It is just, we are in a moment of a crisis and there is a bit of a pause in terms of decisions that are being made, not just on our leasing and advisory business, but also within our occupier outsourcing business. So as soon as we begin to see momentum convert from that pipeline into transitions and ultimately allow us to begin monetizing those new outsourcing contracts, I think that business will be back on its normal double digit trajectory going forward.

Got it. And then within investment sales, I get that there still a lot of crisis going on, but have you seen any conversions broadly and bid ask spreads, especially with some more economic data points since the pandemic began that could be used in underwriting. And additionally, what trends have you seen in terms of distressed sale activity that could pick up over the next few quarters?

So in terms of bid ask, you are right. I think going back to my earlier comments, we certainly believe that leasing or resumption of large leasing transactions will help drive confidence within our capital markets business in particularly the marquee transactions. We have seen some trade, EMEA, APAC were certainly doing much better relative to the U.S. from that perspective. And so from where we sit today, I wouldn't say that we believe that there is high competence. As I said, my prepared remarks, we expect the second half to be a continuation for transaction businesses of what we saw in Q2. It is just uncertain given all of the COVID related issues. If we do see a second whether or not there will be an opportunity for more price discovery. With respect to distress sales, there are some, but I would say investors are being very patient. I think it is important to remember that coming into this public health crisis, this was not a thing over stretched industry from an underwriting perspective, there was discipline cap rates were strong. And it wasn't a situation where there was over leveraged and significant in a bubble like activity. So we feel really good that owners and owners of properties today are sitting there and have their ability to be patient and can weather this crises.

Makes sense. Thank you.

Thank you. Our next question is coming Michael Funk from Bank of America. Your line is now live.

Yes, thank you very much and good morning everyone. So thank you for the qualitative guidance. Actually, it is very helpful. And I understand your comment about the linkage between leasing and sales activity, but just so I understand it, so if we are assuming based on headlines that companies don't begin to run repopulating offices until sometime in 2021. Is it fair to assume that your baseline is that these trends continue well into 2021?

It is really too early to speak to, and again, we are just providing qualitative guidance for 2020 because of the uncertainty around the economic outlook, and how that relates to the current COVID environment. We are watching so many different indicators across the disease, the macroeconomic landscape and within commercial real estate, as an industry, and as we get more condition as to how that will lead into 2021. And the business trends will certainly provide that color, Michael I think it is just too early to say how it will translate today.

Okay. And then on the on the relatively strong trend in Germany, China and Mexico. Is that something you see continuing through the remainder of the year are there reasonably that might change direction?

There was some marquee asset transactions that happened in our Germany business, I would say China's certainly whether resumption of activity posts the locked down, that certainly was a bright spot in the quarter. But I think those markets are smaller, we tend to see more volatility in the performance of those markets. And I would say just pointing to our broader statements around how we believe the second half will play out, we think that our international businesses will likely be a bit stronger just because they do have that diversification. Whereas in the U.S., we certainly have a strong belief that it will be a more muted environment.

Okay And you just commented on price discovery, I guess that implies that people are putting pen to paper or at least paying attention to cap rates available assets. If that is true, I think you are in early conversations with potential investors, are you going to see color on where that bid ask spread is today. Let's say cap rates were, 3% pronounced at last, where is that essential bid today?

Again, there haven't been enough transactions to really give you a strong - to lead to strong conviction on my part if I can answer that question with any certainty. I would just say that there certainly are investors who are watching closely what is happening in all the markets. I think there are opportunities for domestic capital where, cross border capital maybe constrained due to travel restrictions, that presents unique opportunities for pension and other funds who may have historically been, sitting on the sidelines, because of the level of competition from foreign capital. That gives some pretty unique opportunities for investors in markets to capitalize on distressed sales if they are presenting themselves. But I would just say the volume of activity is just not sufficient enough for us to be able to say today what a bid ask is.

And then one more if I could please. You said you are assessing the cost structure. And so, I didn't share any target range for cost savings, you have a target range for cost savings?

We certainly do. I don't want to get ahead of ourselves. I think from my perspective, sitting here today, it is important for us to take a step back and look at the overall demand environment that is developing as it relates to all of the different lines of businesses that we currently operate and make sure that the business and the cost structure that we have going into 2021 is right sized. And so I don't want to jump to any conclusions as to what that will look like because we are watching several indicators and several trends develop, but we certainly are actively assessing opportunities across the platform to make sure that we are rightsizing the business from a fixed cost perspective as we head into the second half of the year in 2021.

Okay. Thank you.

Thank you. We have reached the end of our question-and-answer session. I would like to turn the floor back over to management for any further or closing comments.

Thank you everyone for being with us. And we will talk to you at the end of the third quarter.

Thank you. That does conclude today's teleconference. You may disconnect your lines this time and have a wonderful day. We thank you for your participation today.