Jason Trevisan
Analyst · Oppenheimer. Please state your question
Thank you very much, Josh, and thank you to all those joining us today. I'm thrilled to share that CarGurus generated strong results in the first quarter in both, our core listings and digital retail businesses as well as the CarOffer business. Our strategy is producing results. We are leveraging our market-leading automotive marketplace to continue expanding our digital retail capabilities as well as to catapult CarOffer's digital wholesale platform. Emerging from 2020, we are now a stronger, more efficient company and investing even more to build the single best digital platform for consumers and dealers to buy and sell cars. It's been a year since the pandemic initially impacted our industry. And in this past quarter we've grown beyond, where we were before COVID lockdowns. Not only have we returned to year-over-year growth, but we also believe, we have a structurally more profitable business, despite the larger investments we're making in our digital retail and wholesale growth pillars, which we expect to drive long-term growth. Our first quarter results exceeded our own expectations. In particular, we are so impressed with the top line results and business model efficiency that CarOffer achieved in, its first quarter as part of our business. I'll walk through our results and alignment with our three-pillar strategy. First, our core U.S. Listings business exceeded our bookings and revenue plan driving sequential growth and maintaining the remarkable efficiency of our marketing spend to produce both, nominal growth in operating profit and expanded margins versus Q1 2020. I've often said that the core unit of value of our Listings business is leads. And we're pleased to report that our U.S. leads were up mid-single digits versus Q1 2020. And leads to paying dealers were up 16.6% versus the same period last year. This speaks to our continuous efforts to drive value to our paying dealers, by increasing targeted lower funnel traffic to our site and our product and engineering teams' combined focus on improving conversion rates. We're particularly pleased with this lead growth, as it was achieved while spending approximately $20 million less in consumer marketing versus the same time last year. While the numbers of monthly average unique visitors and sessions our top-of-funnel traffic KPIs are down year-over-year, CarGurus remains the most trafficked and engaged U.S. automotive marketplace with 97% more monthly sessions than our nearest competitor and minutes per visitor 58% higher than our nearest competitor according to comScore. Also we saw great momentum in Q1, with quarter-over-quarter sequential increases in the U.S. of 7.6% for unique visitors and 10.1% per session. In the U.S. we had strong paying dealer additions in the quarter, up 437 from Q4, with growth across all of our dealer segments. We also saw improved Quarterly Average Revenue per Subscribing Dealer or QARSD, both, year-over-year and quarter-over-quarter. The paying dealers added in Q1 came on to our Listings marketplace, at pricing that reflects our strong lead volumes and were a contributing factor to QARSD growth. Turning to our international markets, despite the continued impact of COVID in Q1, we continue to deliver a high return on investment to our dealer partners in the U.K. and Canada. We did so, through sustained investment in lead growth, persistent efficiency, improvements, product innovation as well as financial support to dealers in the U.K. in the form of 100% subscription discount for February due to extended lockdowns. At the same time, we grew average monthly traffic quarter-over-quarter. Our international marketplace has attracted nearly eight million average monthly unique visitors, who logged 18.2 million average monthly sessions. We also grew total leads, by 6% quarter-over-quarter and leads to paying dealers grew 11% quarter-over-quarter. These gains were complemented in the U.K. with the well-received launch of our unified CarGurus' PistonHeads product offering, that provides an even more robust consumer audience to dealers through a single subscription. Both our international markets surpassed our expectations in Q1. And we continue to see exciting progress in both markets trend toward profitability. Moving on to digital retail, we continue to see growing traction of our digital retail strategy. As a reminder, digital retail is not a single capability. Rather, digital retail brings various elements of the car purchase onto our site, so that consumers can execute any and all portions of the car buying process that they'd like online. For most consumers today, that means some combination of searching, financing, trade-in valuation and adding other warranty and insurance products on our site and then completing the purchase over the phone, or in the dealership after a test drive. For a small but growing set, that will include completing the entire purchase with a few clicks. We offer many of these capabilities already, and are seeing growth and adoption among both consumers and dealers. But we still intend to improve the experience, so we are increasing our efforts to offer the full spectrum of retail capabilities. As evidence of that growing adoption, the combined year-over-year revenue growth from Area Boost and consumer financing to initial features of digital retail was 70% in Q1. In addition, we recently announced the launch of our CG Convert product, which brings many of these retail features into a single-dealer package as well as the hiring of Brad Rosenfeld, as Executive Vice President of Digital Retail Commercialization. Brad joins us from Amazon, where he successfully scaled several businesses by enabling brick-and-mortar merchants in various industries to sell via the Amazon platform and we are confident he will help our dealers do the same. We know consumer sentiment continues to move in favor of digital retail. With the scale of our audience and inventory, we believe we are well positioned to help consumers and dealers facilitate more of the digital retail transaction online and we expect to make considerable progress in this strategic initiative in 2021. Last, I'll discuss our wholesale pillar, which is led by the CarOffer business. What drew us to pursue this opportunity last year was the strength of their incredible team, the share shift from physical to digital wholesale transactions, dealer benefits of an instant trading platform versus an auction model and the capital efficiency and profit potential of CarOffer, relative to other digital wholesale businesses. This is our first quarter with CarOffer in our financials, as we closed the transaction on January 14 and we could not be more excited. And many dealers moving onto the CarOffer platform are exhibiting similar levels of excitement. Massimo Castelli, General Manager of Vision Hyundai in Canandaigua, New York recently sent this note to Bruce Thompson, Founder and CEO of CarOffer. "I can tell you today, the CarOffer platform is one of the greatest and most exciting things we have used in years. All of our managers find it not only easy to use, but are now making deals we never would have otherwise. We have made a lot of money with it and have been able to easily manage our aged inventory without transportation costs and high fees, all while not losing any time in a lot. I only wish I had signed up sooner." We are so impressed with the execution of the CarOffer team in Texas, which is rapidly growing key metrics, including enrolled and installed dealers and transactions. CarOffer more than tripled revenue year-over-year in Q1, which is a testament to more dealers recognizing the benefits of a digital wholesale platform. Furthermore, the platform's growth year-to-date is arguably more impressive. CarOffer grew dealer counts and transaction volume in each month of Q1 and through April. Furthermore, we are just now starting to reap the benefits of our combined platforms, as our CarGurus account management teams have introduced hundreds of CarGurus' customers to CarOffer and we are now surfacing wholesale matrix offers directly in our CarGurus' pricing tool to dealers subscribe to both of our platforms. Thus far, over 1,800 dealers can access wholesale offers in the CarGurus' dashboard. And of those who have seen these initial offers, nearly one in five have clicked through to explore a transaction. What's more, one in four -- one out of four wholesale offers have been within 5% of that dealer's retail price and 15% have been above the retail price. Soon we anticipate these wholesale offers will be available to all CarGurus dealers, including those not yet on the CarOffer platform, potentially representing millions of instant offers made every day. We believe this is evidence of the combined power of our platforms, intelligent use of data and the market liquidity of our large dealer network. These are just a few examples of synergies we expect to achieve between our platforms. Dealers like Danny Archibald of Archibald's in Kennewick, Washington, are using the CarOffer matrix in tandem with the CarGurus marketplace. As Danny says, "it's actually a fantastic integration. I use the CarGurus pricing tool daily to make my wholesale decisions and I can see myself using this CarOffer integration a lot in the future to sell vehicles." Prior to Q1, CarOffer was already experiencing strong growth, because the platform offers dealers efficient wholesale execution via its instant trading platform. We believe this in turn creates a more capital-efficient business model for CarOffer versus other more people-intensive digital wholesale models that require dealers to frequently launch and monitor auctions. We also believe this efficiency is ultimately evidenced by the significant growth of CarOffer's platform over the last year while consuming very little capital. For further evidence of efficiency, in 2021, we've seen increasing velocity on CarOffer dealer acquisition and transactions and a growing backlog of dealers to onboard. And yet CarOffers' pro forma Q1 non-GAAP operating income was positive, which we've illustrated in our investor slides. March was a record month for both dealers and transactions and we exceeded those with new highs in every metric in April. While our consolidated results in Q1 exceeded our expectations, we were not surprised by the resiliency and strength of our Listings business, the early enthusiasm and growing usage among both dealers and consumers of our digital retail features and the market's receptivity to CarOffers' highly effective platform. We've only just begun illustrating the combined power of listings, retail and wholesale and believe that dealers are recognizing it as well and consumers will soon enjoy more benefits as a result. We do want to mention that we are witnessing the inventory and pricing volatility from the macroeconomic chip issue that is impacting many industries, including ours. While consumer demand was very strong in Q1 and has continued, dealers are realizing higher gross margin per unit, but struggling to maintain inventory levels and may continue to face inventory challenges for several more months. With heightened demand and reduced inventory comes the potential for marketing spend headwinds, by both dealers and OEMs. Despite those temporary issues, which we expect will normalize later this year, we are so pleased with the progress building the platform for dealers and consumers to buy and sell any automobile. As our pillars mature and gel, we will have a platform fueled by our market-leading audience, industry-leading dealer network and unrivaled data to inform intelligent retail and wholesale transactions. I want to end with a special note of gratitude to all our employees. As the absence of in-person collaboration continues to weigh on us all, I continue to be amazed at the fortitude, creativity, innovation and camaraderie shown every day by our 1,000-plus employees worldwide. True to our roots of disruption in the early days of our listings business, we continue to be pioneers pursuing our ambitious strategy of listings, digital retail and digital wholesale in one integrated offering. With that, I'll turn it over to Scot to discuss our financials.