Joe Ferraro
Analyst · Bank of America. Please proceed with your question
Thank you, David. Good morning, everyone, and thank you for joining us today. Yesterday, we released results that reflect our continued operational transformation and the benefits this brings to our bottom line. Back in August, we reported our best-ever second quarter revenue, adjusted EBITDA and margin in our company's 75-year history. In November, we reported our best-ever third quarter, along those same metrics. Today, we report our best-ever fourth quarter and full fiscal year in our company's history. I'd like to start this call by thanking all of our employees for doing their part, day in and day out, to help make 2021 such a historic year for Avis Budget Group. Each quarter of 2021 presented new challenges for us to overcome. This most recent fourth quarter was no exception, given the disruption caused by the Omicron variant beginning late November. October sought it off with terrific commercial and leisure demand and elevated price. November continued with much of the same through Thanksgiving, and then the variant started to impact travel and our business. Obviously, the pullback in rental demand was an unwelcome sight, but the silver lining of Omicron was seeing how our team responded to it. We've dealt with COVID variants before and now through the education of hard experience that stringent cost discipline, combined with operational excellence, can surmount even the most daunting macroeconomic challenges. We've been through periods in our recent past, where we've been quickly had a pivot from defense to offense or offense to defense. What I found remarkable about December was how we were able to play offense from a position of defense. We found pockets of opportunity and leaned into them. We deployed resources, where there was a turn to be made and practice austerity otherwise. To put it simply, we're getting better. We're becoming better operators, a better management team and a better organization. I firmly believe that companies like people only grow and truly tested. How do you know what you're capable of if you're not pushed? We were tested in 2020, and I feel we've grown tremendously as an organization throughout 2021. But our team responded in December shows that we are only just hitting our stride. We entered 2022 ready to challenge ourselves, grow as an organization and continue to build on the transformation of Avis Budget Group. In the quarters to come, our team will show through our results, what I just outlined in rhetoric. But until then, let me recap our historic fourth quarter results. And as usual, let's start with the Americas segment. As you recall, last quarter, we said that demand for travel in the U.S. showed positive momentum through the third quarter. That strength and demand continued into the fourth quarter until December. However, despite the effect of Omicron had to overall demand in December, we were able to redistribute fleet to those regions where travel remained robust, such as warmer climate leisure destinations as well as the Mountain areas where vacations were plentiful and Christmas holiday was surprisingly strong. By optimizing our fleet supply to demand, the Americas segment was able to achieve more than a 5% growth in rental days this quarter versus the fourth quarter of 2019. We're able to achieve this while maintaining robust RPD given the tightened overall industry supply of rental cars. Speaking of RPD, this is the first quarter in over a year where we saw a sequential decline. RPD in the fourth quarter of 2021 was down 10% from the previous quarter, but up 30% versus the same period in 2019. This increase was achieved despite the RPD headwinds from our commercial rental days being higher this quarter than the fourth quarter of 2019. On our last call, I mentioned that rate in the marketplace appear to be returning to normal seasonality. Unfortunately, this statement was made prior to Omicron. And due to the new variant, we did not experience the normal seasonality trends this fourth quarter. In normal years, December is the month with the highest RPD in the fourth quarter given the peakiness of Christmas. However, in 2021, December represented our lowest RPD in the fourth quarter. We believe rate should normalize once we move past Omicron and turn to normal seasonal trends. Utilization for the quarter in the Americas was 70%, slightly below the 72% we achieved in the third quarter but above where we were in the fourth quarter of 2019. As with the case last quarter, our supply chain teams were able to handle labor and parts challenges extremely well. The fact that our fleet teams were able to achieved a utilization rate higher than the fourth quarter of 2019, despite these hurdles is truly impressive. In the Americas, revenue increased by $1.1 billion year-over-year. Americas adjusted EBITDA during the same period increased by over $550 million for an incremental margin of 52%. On a two-year basis, if you compare our most recent results in the fourth quarter of 2019, Americas revenue increased by $570 million, while adjusted EBITDA increased by $526 million or an incremental margin of 92%. As with the case in the second quarter and the third quarter of 2021, favorable residual values as it pertains to used cars and a strong rate environment optimized by our proprietary demand fleet pricing system helped achieve these results. But it was our focus on cost discipline that enabled these benefits to fall directly to adjusted EBITDA. There is not much more to say about the fourth quarter in the Americas. The numbers speak for themselves. So instead, let me spend some time what we’re currently seeing in the Americas. In a normal year, January has a noticeable drop off from December in both rental days and RPD. This is understandable given that December has a major holiday geared towards leisure, and January is primarily commercial heavy month. With many companies reintroducing work-from-home policies for the start of this year, we recognized declines in rental days similar to the seasonal declines from December of 2019 to January of 2020. However, RPD in January sequentially down from December, but it’s not down nearly as much as we see in a year with normal seasonality. Some of this is a benefit mix with leisure typically holding a higher RPD than commercial. But some of it also speaks to the fact that despite Omicron and its effect on commercial demand and despite there being no major holidays to spur leisure, the overall rent-a-car industry still has more demand than supply. For competitive reasons, that’s about as much detail as we’re comfortable getting into. But given the current trends, we are cautiously optimistic about what a rebound in demand could mean once COVID is behind us. With that, let’s move to our International segment, where we’re seeing a very different story. I mentioned on our last call that APAC was hit with very strict lockdowns in the third quarter due to rising virus transmissions in Australia and New Zealand. However, on a positive side, I stated on our last call that EMEA was starting to see the green shoots in demand. Unfortunately, the APAC lockdown story continued during the fourth quarter and those green shoots in EMEA, never blossomed. Given the importance of Christmas and the ski season in December for Europe, the restrictions implemented due to Omicron capped any sort of potential upside. And yet, once again, despite these headwinds, our International segment was able to achieved positive adjusted EBITDA of $32 million. On a total international basis, adjusted EBITDA has gone from negative $28 million in the fourth quarter of 2020 to positive $32 million in this most recent quarter. That is over $60 million improvement in adjusted EBITDA on $143 million of revenue gains, representing a contribution margin of 42% despite there being a headwind on depreciation costs. That’s impressive, but their achievement is much more notable when compared to the fourth quarter of 2019. Despite having over $160 million in lower revenue, adjusted EBITDA in the fourth quarter of 2021 was actually $16 million higher than the fourth quarter of 2019. Yes, rate contributed, but not enough to overcome the volume declines. This was made possible entirely by cost mitigation. Our international team based out of the UK perfectly embodies the keep calm and carry on spirit. They never complained about those factors out of their control, and instead spend all their energy fighting for every last penny of cost savings. I have no doubt that eventually, international will see latent consumer travel demand materialize, strengthening rental days – their focus on cost mitigation, operational excellence to survive these lean times will translate to outside adjusted EBITDA drop-through when better days arrive. Until then, they’ll keep executing the same playbook that enabled them to get through this pandemic. Moving on to fleet. We’re consistent in the last quarter. We’ll focus more on the Americas segment. In the Americas, our average fleet size in the quarter was 435,000 vehicles, the largest amount of vehicles since the pandemic and higher than 2019. We have a solid history of aligning fleet with demand, and this year was no different, achieving higher utilization in the fourth quarter of 2021 than we did in the fourth quarter of 2019 with more cars. Unfortunately, much like the 2021, there is some degree of uncertainty when it comes to receiving new vehicles these days. Our OEM partners are doing everything they can do to hit production schedules, but supply chain issues, labor shortages due to Omicron and pressure on new car inventories are making that difficult, and visibility has become closer in a way. In terms of our model year 2022 fleet buy, there haven’t been many new developments. Consistent with my commentary last quarter, given chip shortages and choke points throughout the global supply chain, many OEMs are still working through their 2022 planning and delivery schedules, and we are working with them on solutions. The relationships we developed with our OEM partners over decades allows us to iterate quickly with the goal of mutually optimizing 2022 fleet delivery. We are continuing our strategy of growing our relations with key OEM partners, while maintaining a disciplined fleet buy relative to consumer demand. Next, I would like to discuss the continued improvements with our technology and customer experience. We continue to expand our use of technology with our Avis QuickPass offering. For those unfamiliar with the product, this enables our preferred customers upon arrival to select from a choice of vehicles on their phone, proceed directly to their car and then utilize our unique QR code to exit via our automated Express Exit for a completely contactless experience. Additionally, upon vehicle return, customers can close out their rental themselves, enabled by our connected car technology for an expedited and automated completion of their rental. We are working towards deploying QuickPass at all of our major rentals. Next, let me comment on Avis’ commitment to safety on our latest views around industry disruptions caused by COVID-19. Our Avis safety pledge and budget worry-free promise remained in full effect and provides both our customers and our employees’ industry-leading protocols to keep everyone safe. The disruption from Omicron that I mentioned earlier is obviously not unique to Avis. The entire travel sector has seen a pullback to start this year as Omicron has had a negative effect on early quarter demand. Forward bookings, however, are strengthening and leisure demand increasing. Reservation booking patterns closed in at the start of the quarter are changed to be more further out as consumer confidence grows, suggesting a strong underlying travel demand through the end of the quarter and beyond. 2021 is a historic and banner year for Avis. We overcame certain macroeconomic headwinds and capitalized on other macroeconomic tailwinds. But underpinning the put and takes of the macroeconomic environment was our internal ability to optimize those factors within our control, such as cost savings, fleet management and distribution and supply chain optimization. These core competencies are pillars of strength in any environment, both good and bad. We’ve learned so much about ourselves through these past two years that I can confidently say that we as a company are forever changed. 2021 showed us what’s possible. It’s now on us to prove that structurally higher earnings are repeatable year after year. We begin with the first quarter of 2022, which I believe will be the most profitable first quarter in the history of the company despite the disruption of Omicron. There are challenges ahead of us. But as we’ve shown throughout 2021, we at Avis work to find a way. With that, I’ll turn it over to Brian to discuss liquidity and our outlook.