Larry De Shon
Analyst · Deutsche Bank. Your line is now live
Thank you, David, and good morning, everyone. Yesterday, we reported a record second quarter revenues of $2.3 billion, driven by a 2% increase in rental days, a 2% increase in U.S. rental car pricing and a $6 million increase in ancillary revenue year-over-year. Along with higher revenues, we had an 8% reduction in per-unit fleet cost and a 70 basis point improvement in fleet utilization. We generated adjusted EBITDA of $175 million, a 9% improvement over the second quarter of last year or 16% improvement in constant currency. We achieved all of this while still improving our Net Promoter Scores by 990 basis points in the Americas and 650 basis points in International for the quarter compared to prior year. We continued our strategy to grow profitable revenue, while investing in mobility initiatives to spur innovation and to unlock incremental profit opportunities. This morning, I will provide an overview of our results in the Americas and International segments, discuss some of the progress we have made with innovation and mobility initiatives and then give an update on our outlook for the summer and the remainder of 2019. Continuing the trend we have experienced for the last several quarters, the Americas delivered strong results with margin expanding more than 250 basis points and adjusted EBITDA growing $45 million compared to the prior year. The biggest contributor to the outperformance was a 10% reduction in per-unit fleet cost due to robust used vehicle values, our growing development and use of alternative disposition channels and the effectiveness of our proprietary fleet management system that optimizes vehicle purchase and disposal decisions. We are beginning to operationalize our mileage optimization initiative using technology and vehicle connectivity to more effectively manage vehicle usage, reduce fleet cost and deploy our Right Car, Right Customer rental experience. We have finished implementing our revenue management system across all locations in the United States, which resulted in a 2% increase in overall U.S. rental car pricing. Website revenue grew 8% in the quarter compared to last year with prepaid reservations accounting for nearly 40% of reservations. Our strategy to improve ancillary revenue drove the highest quarterly rates since 2016. Ancillary sales increased approximately $6 million in the quarter due to more small business rentals and our revised rental sales agent incentive program, which is in place at over 100 locations nationwide. This program is a success for both our customers and our employees as we see increased Net Promoter Scores. In our International business, adjusted EBITDA was $39 million; $21 million lower than prior year in constant currency, with a significant portion of the variance due to lower organic rates. We continue to see rate pressure due to a reduction in intra-European travel and uncertainty around Brexit. Our International teams taking steps to respond by growing our light commercial vehicle operations, which provide more consistent rental demand. The growth of light commercial vehicle business and the integration of our 2018 acquisitions of Morini and TurisCar contributed to a 3% growth in rental base in the quarter. Commercial segment rental days showed positive year-over-year growth with mid-market and small business accounts both up 9%. As we pointed out earlier, we delivered a substantial 650 basis point improvement in Net Promoter Scores for the quarter, ending June with even higher scores exemplifying our continued focus on improving the overall customer experience. With that, I like to update you on the progress we’ve made on our strategic mobility and innovation initiatives. Regarding our progress on Connected Car, we have 165,000 vehicles connected globally with plans to reach more than 200,000 by year-end. We’ve expanded our relationship with I.D. Systems and Continental to deploy a third party Connected Car technology, while collaborating with a number of our OEM partners to achieve connectivity using their in-vehicle systems. We started to see tangible results from our connected fleet, including well over $1 of incremental fuel recovery on each connected car rental, which more than pays for the cost of the technology. Further, we’ve seen a nearly two-day improvement in the recovery of overdue vehicles as connectivity allows us to locate our cars faster. In addition, connectivity facilitates our mileage optimization initiatives and allows us to explore additional use cases, including self-service and fleet monitoring and management. It’s been a multi-year journey for us to reach this proof-of-concept at scale, but the returns are there and we see a path towards accelerating monetization in 2020. We remain at the forefront of rental car app development to enhance our customer experience. We recently added the industry’s first in-rental split billing feature into the Avis app, which allows the customer to utilize more than one payment method during our rental. Since the release of this feature mid-May, we are already seeing more ancillary products being taken on both the Avis app and avis.com. This feature is especially useful for our corporate customers looking to extend their travel into a long weekend, allowing them to build the business portion of the rental to their employer and the personal portion to their own credit card. We now have over a 2.5 million transactions on our award-winning mobile app and preferred customers who use the app report, on average, 20% higher Net Promoter Scores than those who do not. We’d encourage you to download our app and give it a try. Earlier this year, we discussed our initial partnership with Lyft. In the second quarter, we expanded our operations to four new cities bringing our weekly rental business to nine cities. We have over 3,000 vehicles in our Lyft fleet and plan to continue expansion of this partnership this year. We believe there are several benefits in our partnership that can improve our overall economic performance. First, we have created a dedicated fleet for ride-hail rentals, cascading them out of our fleet of risk cars that have reached the age where they would typically be sold. Extending the life of our fleet allows us to lengthen ownership of our asset base into the flatter portion of the depreciation curve, resulting in lower per mile fleet costs. Next, our connected fleet allows us to monitor mileage and vehicle performance in real-time, thus optimizing utilization and maintaining the quality of the vehicles during rental, while ensuring mileage accumulation is managed to protect our asset value. We have fully integrated with the Lyft driver app, giving drivers a seamless way to digitally reserve, rent and return vehicles. This quarter, we were able to prove our hypothesis that these are profitable rentals and can be part of our growth objectives in 2020 and beyond. We continue to grow our ride-hail business and we are pleased to announce a new partnership with Uber where we will be providing a dedicated fleet of connected vehicles for weekly rentals to Uber drivers. We plan to begin with initial market launches before the end of the third quarter and we’ll provide more details as we move closer to implementation. Our Zipcar Flex product in London has completed nearly 0.5 million of Flex trips this year, nearly as many trips as all of 2018, illustrating the significant demand in the market. Zipcar Flex provides on-demand one-way mobility throughout London as well as to and from Heathrow Airport with a fleet of approximately 1,200 vehicles. During the quarter, we enhanced our partnership with Heathrow Airport to have designated parking for the Zipcar Flex offering, directly at the terminal to reduce time spent navigating around the airport. The Zipcar Flex product is a great complement to the existing Zipcar round-trip business as we experience continued growth in both product offerings with round-trip increasing 9% in London as well this year. Our Zipcar Flex fleet of 325 Volkswagen e-Golfs have driven more than EUR1 million zero emission miles and over 200,000 trips taken by more than 22,000 unique members. Overall, we now have over 270,000 members in London, making it the largest Zipcar market globally. Also during the second quarter, we expanded our partnership with Via, a leading microtransit and new mobility company. We are supplying both connected vehicles and fleet management services in Seattle, Washington; Newton, Massachusetts; Fort Worth, Texas; and Milton Keynes, United Kingdom. We’re excited about the expansion of our partnerships with Via where drivers are able to digitally rent, securely access and safely return our connected vehicles through their mobile phones, which we believe helps to increase the per vehicle rider utilization of ride-hailing vehicles to reduce road congestion in these markets. Last week, we announced a partnership with Otonomo, the leading global automotive data services platform to generate potential new benefits from our growing connected fleet. Otonomo is one of the first to create a new marketplace for this information and has already gathered a growing number of customers, which will now include anonymized data from our connected cars. Potential customers and partners include companies like J.D. Powers who would leverage insight to identify customer trends. We look forward to new partnerships and new learnings from this relationship. In summary, we have started to see real success in our Connected Car initiatives, the development of our technology and mobile apps and fruitful partnerships with other mobility leaders who are successfully leveraging our vehicles and fleet management capabilities to serve new use cases. We feel good about our results so far and feel that our earnings will be consistent with our earlier expectations for the remainder of the year. We continue to see strength in the leisure segment where we have delivered eight straight quarters of year-over-year growth and underlying leisure pricing and July will be our largest leisure rental day month in our history. July will also be our 26th consecutive month of increased dot-com bookings. Fleet costs continue to be a benefit resulting from strong residual values and through our use of alternative disposition channels. While International pricing is still challenging in the summer months, we are currently seeing pricing up slightly from prior year. We’re continuing to offset some of these pressures through our diversification to light commercial vehicles and through acquisitions. Based on these trends, we are reaffirming our full year revenue and EBITDA guidance. Finally, I’d like to comment on the announcement of my departure from Avis Budget Group at the end of this year. During my 13 years at Avis Budget, I’ve been inspired by the talent, performance and dedication of our team and their steadfast commitment to delivering a seamless experience to our customers. I’m looking forward to the continued success of this strategic initiatives we have put in place as we further our transformation into mobility solutions provider and believe we are well positioned for success both now and in the years to come. It’s been an honor to lead the team for the last four years, and I’d like to say thank you to each of our 30,000 employees who have made this all possible. I’d like to turn the call over to John to take you through the financial results.