Diane Sullivan
Analyst · Needham & Company
Thanks Logan and good afternoon everyone. Before we begin, I think it's important to acknowledge the profound changes that have occurred in the world and in the marketplace in the three short months since our last earnings call on March 12. The acceleration of the COVID-19 pandemic launched the world into unfamiliar territory causing extreme economic disruption and uncertainty. These changes have had varying degrees of effects on people, regions, and businesses from the way we interact with one another to the way we work. More recently, we have seen a period of social unrest in the United States as horrible acts of brutality have highlighted the racial injustice that persists, which has led to protests across the country. As we stand against the injustice, so many are speaking out against, it is also my sincerest hope that you, your families, and your loved ones remain healthy and safe during this time period. I would also like to take a moment to recognize and acknowledge all of our Caleres associates around the world for their drive, focus, and dedication during this very challenging period in our history. From the outset, our people adapted seamlessly shifting to new ways of performing their daily jobs, while at the same time supporting the broader effort of manufacturing much needed supply for the healthcare community, and of course taking the required yet sometimes difficult steps to ensure the company is well positioned for the future. As you well know, the first quarter for us began in a much different manner than it ended. We started fiscal year 2020 with a strong foundation, grounded by our strategic priorities, supported by our financial flexibility, and well positioned for growth. As we discussed in early March, we were seeing good momentum in our Famous Footwear business, which continued to benefit from strong performances from its premium and iconic brands, growth in the Kids category and improved consumer engagement and retention in our rewards program. And while we're managing through supply chain challenges in the brand portfolio, we were encouraged by the trends and outlook for 2020. As the health crisis accelerated in early March, we immediately shifted enacting a two pronged approach of safeguarding our people, our customers, and our communities, while at the same time taking action to protect the long-term viability of our business. By March 19, we had temporarily closed our entire fleet of retail stores and shifted our focus to the e-commerce portion of our business that would remain operational during this time period. In addition, we established a virtual workplace and empowered the vast majority of our associates to work from home during this period. At the same time, we took aggressive action to ensure that the organization was equipped to weather the severe economic shutdown and emerge ready to compete as the economy recovered. We moved very quickly to limit our cash outflows proactively working with our partners to significantly reduce inventory receipts, to extend payment terms, to scale back all non-essential operating expenses, and reduce our planned capital expenditures. In addition, as our stores were closing, we proactively drew down approximately $168 million from our revolving credit facility. We subsequently boosted our liquidity position by exercising a portion of the accordion feature thus increasing the borrowing capacity under that facility. We also made difficult decisions regarding our workforce. We permanently eliminated certain positions, furloughed others and implemented companywide salary reductions for the remaining associates in order to preserve essential liquidity during the most severe stages of the economic shutdown. Now, looking at the first quarter as expected, our results were materially impacted by COVID-19. Our business was on track as we entered the crisis with comparable store sales at Famous Footwear up nearly 13% year-over-year, and positive signs and improvement in our wholesale business. However, in mid-March, stores were closed and wholesale customers halted deliveries and delayed or canceled orders as they grappled with their own store closures and deterioration in consumer demand. And while we had made significant progress in recent periods, expanding our e-commerce business, it was only able to replace a small portion of the sales lost from our entire store fleet and our partner stores being closed for the back half of the quarter. So despite these significant headwinds, we responded with speed and agility, leveraging our omnichannel capabilities and leaning into our enhanced digital business to connect and serve our consumers. During the period of store closures, we experienced triple digit increase in our Famous Footwear e-commerce business as their top brands in sport and casual product offerings resonated with consumers who required more casual styles to fit their new stay at home reality. And to support the growth in our digital business, we effectively utilized our expansive network of temporarily closed stores as sourcing points for delivery and adapted our buy online pick-up in-store capability to include a contactless curbside pickup option at certain locations. Currently, we’re offering this service at approximately 375 locations across the Famous Footwear fleet with the expectation that we’ll expand to more than 600 stores in the next couple of weeks. Now, I'd like to spend a few minutes talking about our experience with our store reopenings to date. As previously announced in early May, we began welcoming back our furloughed store associates, with nearly 95% of our store managers returning to lead this effort and initiated our first stage of in-store service. To date, we have successfully resumed in-store operations at 553 Famous Footwear locations, representing approximately 60% of the store fleet and 33 Allen Edmonds and 36 Naturalizer locations. We expect to have nearly 85% of our stores open by late June with the remaining stores primarily located in the regions heavily impacted by COVID-19 reopening when it is safe to do so. Looking at the current period, the phased restart has gone smoothly. We’re taking advantage of our expanded capabilities and complementary mix of services and are seeing sales as a newly reopened Famous Footwear stores coming in well above last year's levels. While it’s too soon to call a trend, we’re encouraged and believe this positive response is due to the fact that our Famous stores have great brands are for great value and are known for always having styles that are currently experiencing a heightened demand. In addition, the majority of our stores are off-mall and ideally situated for physical distancing, which provides our consumers with the level of comfort, safety, and experience she prefers. Our branded portfolio stores that have reopened are experiencing sales trends above our internal expectations, and our wholesale partners have begun to reopen their locations and place some new orders for delivery. We’re working closely with our key retail partners to ensure we’re liquidating Spring inventory very aggressively and that we’re set up well for fall. In addition, looking at the first few weeks of the second quarter, our e-commerce businesses have continued to outpace our expectations even as stores have reopened with strong increases at both Famous Footwear and our branded e-commerce sites. During the first several weeks of May, our Famous Footwear e-commerce sales have increased more than 200% with our internal branded sites up nearly 40% compared to last year, notably quarter-to-date, we've seen improved traffic and conversion rates at key branded sites in our portfolio. But before I hand the call over to Ken for a deeper dive on our results, I want to share why I’m confident in our future and our ability to move through this crisis and emerge even stronger. First, we have the capabilities to capitalize on consumers increasing preference to transact digitally, having made critical investments in our digital and fulfillment capabilities platforms. Second, we’re known for iconic brands that consumers trust, whether owned or sold through Famous Footwear. Consumers now more than ever before are searching for brands that they know and trust, to give them the style, fit and value they desire. And we’re capitalizing on this across our portfolio of brands. Third, we possess a diversified offering of lifestyle brands, deeply rooted in comfort, casual and athletic. This is very much aligned with the categories desired most by our customers, and provides strategic and comprehensive access to a large and growing component of the footwear market. And finally, we have a strong capital structure that gives us the ability to invest in innovation and drive our long-term strategy while returning value to shareholders through dividends and share repurchases. As I reflect on this extraordinary period in our history, I believe we've managed through the early stages of this crisis effectively aggressively, cutting costs and preserving cash. While we’re encouraged by the early signs of improvement, consumer demand is hard to predict, and there is still a great deal of uncertainty in the broader economy. However, we’re resilient, resourceful and we possess a sought after brands and businesses known for comfort, in style. As we progress through the year, we will continue to be laser focused on protecting our people, maintaining a strong balance sheet, tightly managing supply and demand, while also strengthening the business through the advancement of our long-term strategic objectives. So we’re well prepared to capitalize on the rebound when it comes. When we entered the pandemics, my message to the company was that we would operate with a sense of urgency, with compassion, and with our eyes wide open to the reality of the changing environment. We will continue to operate this way as we move from protect and prepare should begin to restart and rebound, accelerating our decision making product development, innovation and communication. And with that, I'd like to now turn the call over to Ken for a financial review. Ken?