Gregory Dufour
Analyst · Piper Jaffray
Thank you, Laura, and welcome to Camden National Corporation's Conference Call to discuss our First Quarter 2018 Results. I'd like to take a few moments to comment on those results and then provide an update on some of our accomplishments during this past year. We're pleased to report $12.8 million of net income or earnings per diluted share of $0.82 for the first quarter. We greatly benefited from two important events, the first was the resolution of a troubled loan, which we've discussed on this call previously. You'll also note that our asset quality is very strong, which when combined with the recovery, resulted in the release of loan loss reserves in the quarter through a negative provision for loan losses. The other is a lower federal income tax rate. The reduced tax rate provided a great benefit to our bottom line and performance ratios. This will also help us rebuild capital resulting from last quarter's deferred tax asset write-down as well as help fund a review of our nonexecutive compensation programs, which we announced in January. Our loan growth during the first quarter was flat as a result of lower residential mortgage volume and commercial real estate volumes. Loan demand appears to have been weaker across the region, which when combined with aggressive pricing credit structure, makes an extremely competitive market. Over the past few weeks, we've seen an uptick in demand in both residential and commercial real estate products, so we remain comfortable with our goal of mid-single-digit loan growth for the year. During the first quarter, we opened up our Portsmouth, New Hampshire loan production office that will eventually house commercial and residential mortgage bankers along with wealth management. When combined with our Southern Maine franchise and our office in Manchester, New Hampshire, we are pleased to be gaining exposure in faster-growing areas to complement our other markets in our Braintree, Massachusetts mortgage office. We also announced that we will be selling our Waterville, Maine branch location to Colby College, who is spearheading a major redevelopment of Downtown Waterville, and we'll be moving into Colby's new multiuse facility down the street from our existing current location. We continue to expand our digital-based offerings and introduce the person-to-person payment capability as part of our mobile banking suite of products. Some of these offerings ramp up quickly like our MortgageTouch online mortgage application while we expect others will be on a slower adoption rate. With that said, we continue to see increased usage of our digital offerings, which is resulting in changes in how we're communicating with customers. Last year, we had nearly 200,000 calls into our customer assistance center; over 26,000 e-mail responses; and after introducing online chat capabilities, just in December, 3,300 chat sessions. What we're discovering is that, even though we add new channels to communicate, our phone-based outreach is still increasing. We continue to focus on investing in these areas to ensure we're servicing our customers in the ways they want. That investment will be in people as well as advanced technology to streamline service as well as build capacity. With those changes though, last year, we still conducted 2.8 million transactions on our teller lines and another 1.4 million transactions through our ATM network. This doesn't include countless sales calls, service events that happened in our lending brokerage, mortgage, wealth management and support areas. It does, however, highlight the need to constantly improve on our service and delivery capabilities. Finally, I'd like to share with you that earlier today, the Board of Directors appointed Robin Sawyer to our Board of Directors. Robin stepped down from our board a year-or-so ago, as she was Controller of WEX after serving as Controller of Fairchild Semiconductor. She recently retired from WEX, which provided an opportunity for her to rejoin our board. In addition to being a CPA, her experience in large publicly traded organizations was highly valued by the board and management team, and we're excited to have her back. Her appointment will bring the number of women serving on our board to 3. I'd like to now turn the discussion over to Debbie.