Jim Offerdahl
Analyst · Credit Suisse. Please go ahead
Thank you Gene, and thank you again to everyone who have joined our call. Today, we are reporting results for our fiscal fourth quarter and full year ended April 30, 2017. For fiscal 2017, we achieved total revenue of $201.2 million within our guidance range. SaaS revenue was $191 million in-line with our internal expectations, despite foreign exchange headwinds of approximately $1.5 million during the year. A notable highlight for the year was our significant improvement in dollar churn, a direct result of our focus on customer satisfaction, along with products and service innovation. We achieved a dollar churn rate of approximately 15% at fiscal 2017 better than we expected entering the year and then over 500 basis point improvement from last year. The improvement of this very important fundamental leads to higher SaaS revenue growth in fiscal 2018. Advertising revenue for the year was $10.2 million, up 23% from last year and within our recent guidance. We continue to make significant strides in expanding our adjusted EBITDA. For the fiscal year, we achieved $16.7 million, at the high-end of our guidance range, and up a significant $7.6 million or more than 80% from last year. And as we have been predicting for last several quarters we are quite pleased that we achieved our first year of positive free cash flow. We generated $5.7 million in fiscal 2017, up nearly $10 million from last year. Our GAAP loss per share improved to $0.19 in fiscal 2017 from a loss of $0.31 last year. Our non-GAAP earnings per share was $0.02, our first positive year for this metric as a public company. We have come a long way in just three years. From negative adjusted EBITDA $17.7 million in fiscal 2014, to positive $16.7 million, and from negative free cash flow of $54.1 million to positive $5.7 million and nearly $16 million free cash flow increase. We achieved these significant improvements by focusing on the fundamentals, allocation of resources, customer satisfaction, product and service innovation, sales productivity and operational efficiency, and we are committed to driving further increases in adjusted EBITDA and free cash flow in fiscal 2018 and beyond, while at the same time increasing our revenue growth rates. Now let me turn to our financial results for the fourth quarter. We achieved total revenue of $50.2 million in the range of our guidance. We achieved SaaS revenue of $47.9 million, which was down $1.2 million from the same period a year ago. Recall that approximately $1.6 million of revenue in Q4 of fiscal 2016 was related to out of period revenue and higher-than-typical revenue coming off hold for nonrenewal or nonpayment. We also incurred foreign exchange headwinds of approximately $700,000 in Q4, relative to the same period a year ago. Without these two items, our year-over-year SaaS revenue growth rate would have been approximately 2%. We achieved advertising revenue of $2.3 million up 46% year-over-year and as we predicted in our last call, higher than the Q3 growth rate. Adjusted EBITDA was $2.3 million at the high-end of our guidance range. Our GAAP loss per share for the quarter was $0.05. Our non-GAAP loss per share was $0.02 at the better end of our guidance of a loss of $0.02 to $0.04. We ended the year with 1,494 active clients, up 7% from a year ago. Annualized SaaS revenue per average active client in the fourth quarter was $130,000, down slightly from recent quarters. As in Q4, we launched the second highest number of clients over the last quarters. Note that we typically launched clients at less than our average revenue per client and grow them thereafter. Our client retention rate was 95.7% in Q4 and 82.8% for the year, an improvement of over 300 basis points from fiscal 2016. Our dollar churn rate for Q4 marked our fifth consecutive quarter of year-over-year improvement. In addition, for the first time since fiscal 2014 our dollar churn rate for the year was better than a client churn rate, a significant accomplishment. Looking forward to fiscal 2018, we expect our dollar churn rate to be similar to what it was in fiscal 2017. Moving to our P&L, we continue to focus on operational efficiency in fiscal 2017 and expect that to continue in fiscal 2018, especially with respect to sales and marketing expenses. As Gene noted, we have recently reduced our level of investment in advertising and have also reduced expenses in other areas of business to gain additional operational efficiencies. We believe this more measured approach to balancing future revenue growth with improving profitability is the best way to increase shareholder value and allows us to continue to invest in our three key assets, our CGC expertise, our network, and our shopper data. Our gross margin for the fourth quarter was 67%, down 110 basis points from the same period last year. Our full year gross margin was 68.1%, up 40 basis points. We expect our gross margin to be in the mid-to-high 60s in fiscal 2018. Sales and marketing expenses for the fourth quarter were $16.9 million or 33.7% of revenue, compared to $17.3 billion or 34.1% of revenue in the same period last year. For the full-year sales and marketing expenses were down $4.4 million or 7% from the prior year, as our sales and marketing productivity continued to improve. Over the last three years, we have reduced sales and marketing expenses from 48.3% of revenue to 30.6% of revenue. Going into fiscal 2018, we expect sales and marketing expenses to continue to improve as a percent of revenue as we have recently reduced the size of our advertising sales team. R&D expenses for the fourth quarter were $8.3 million or 16.6% of revenue, as compared to $9.4 million or 18.5% in the same period last year. For the full year R&D expenses were down $2.1 million or 120 basis points from the prior year. For fiscal 2018, we expect R&D as a percent of revenue to be similar to fiscal 2017 as we leverage our strong engineering team to continue to innovate, while our business scales. G&A expenses for the fourth quarter were $6.1 million or 12.1% of revenue, up from $5.6 million in the same period last year. For the full-year, G&A expenses were up slightly from the prior year. For fiscal 2018, we expect G&A as a percent of revenue to be similar to fiscal 2017. We ended the year with 763 employees roughly the same from a year ago and we achieved annualized revenue per average employee of $264,000, up 3% from last year as we continue to tightly manage our headcount across all functions. Moving on to the balance sheet and cash flow. We ended the year with $91 million in cash, cash equivalents and short-term investments and a credit line balance of $32 million having paid down $10 million during the year. And since the end of the fiscal year, because of our strong free cash flow in Q4, we paid down an additional $5 million, such that as of today we have $27 million debt outstanding. We ended the year with DSOs of 77. We had another strong collections quarter, ageing is quite good and our bad debt expense and our P&L remain minimal. As we expected in Q4, we produced very strong positive cash flow from operations of $14.2 million, driven by the near-record collections, as well as a $3.5 million state sales tax refunds for years 2012 through 2016. CapEx was $2.1 million, most of which was capitalization or developed software. As a result, free cash flow in Q4 was a positive $12.1 million. Now turning to our financial guidance and some context. As we noted earlier in the call, we have recently reduced our level of investment in advertising, which will likely result in advertising revenue in fiscal 2018 being less than we had previously expected. We are producing ever increasing adjusted EBITDA towards our long-term goal of 18% to 22% of revenue. We expect our free cash flow to continue to increase on an annual basis, and we are quite pleased that our revenue rates growth rates are beginning to increase in fiscal 2018. For the full fiscal year 2018, we expect total revenue to be in the range of $203.5 million to $207.5 million. We expect our SaaS revenue growth rates to increase in fiscal 2018, driven primarily by our strong dollar churn improvement that we achieved in fiscal 2017, offset by continuing FX headwinds in the first half. We also expect that our second-half growth rates will be higher than the first half. We expect adjusted EBITDA to be in the range of $22 million to $24 million, an increase at the midpoint of $6.3 million or 38% from fiscal 2017. Non-GAAP earnings per share is expected to be in the range of $0.02 to $0.06 based on 85.5 million weighted average shares outstanding. For the first quarter of fiscal 2018, we expect total revenue to be in the range of $49.4 to $50.2 million, including foreign exchange headwinds of approximately $0.05 million. We expect adjusted EBITDA to be in the range of $3.4 million to $4 million. Non-GAAP loss per share is expected to be in the range of $0 to $0.02, based on 84.6 million weighted average shares outstanding. In summary, we have come a long way in improving our financial profile over the last several years and we look forward to what the future holds for Bazaarvoice. With that operator, please turn the call over for questions.