Operator
Operator
Ladies and gentlemen, thank you for standing by. I would like to welcome you to Banco Santander-Chile's third quarter 2026 earnings conference call on the fourth of November 2026. Please note that at this point, all participant lines are in listen-only mode. After the call, there will be an opportunity to ask questions. With this, I would now like to pass the line to Patricia Pérez, the Chief Financial Officer. Please go ahead. Patricia Pérez: Good morning, everyone, and thank you for joining us today. I'm Patricia Pérez, CFO of Banco Santander-Chile, and I'm joined by Cristian Vicuña, Head of Strategy and Investor Relations, and Andrés Sansone, Chief Economist. The third quarter confirms the resilience of our franchise. We delivered strong year-to-date profitability despite low inflation in the quarter, while maintaining disciplined cost management, stable capital, and positive commercial momentum. Andrés will begin with an overview of the economic and regulatory environment. Cristian will then discuss our strategy, third-quarter results, and initial guidance for 2027. We will conclude with a Q&A session. With that, let me turn it over to Andrés. Andrés Sansone: Thank you, Patricia. Let me start with the macro environment. The third quarter took place against a demanding external macro. The conflict in the Middle East kept energy prices high, particularly diesel, where refining capacity remains tight, while higher food and freight costs pushed up the price of imported goods. Major central banks maintained a restrictive bias, and global long-term rates rose. The 10-year US Treasury yield is up around 90 basis points this year, and local long-term rates moved in line. Even so, Chile's sovereign spreads remain contained, and copper continued to provide important support to the external accounts. Domestically, activity has been weak through 2026 for two main reasons. First, mining fell to its lowest level since 1996 in August due to lower ore grades, maintenance, and weather. We now expect mining output to contract by 6%-8% this year against the 2% increase we expected at the start of the year, which explains 1.4 to 1.7 percentage points of the growth downgrade, including spillovers. Second, the oil shock passed through quickly to domestic fuel prices, reducing disposable income and weighing on expectations. Non-mining activity has remained broadly stagnant since the end of 2025, and the labor market has deteriorated. As a result, we expect flat GDP growth in 2026. For 2027, we expect a recovery to 3.5%, with investment as a main driver. Chile has not lost its productive capacity. The normalization of mining and low base alone should take growth above 2%. On top of that, the pipeline of large investment projects has been revised up for 2027 and 2028, and the reconstruction law should reinforce this through a lower corporate tax rate and faster permitting. We expect gross fixed capital formation to grow by more than 5%. Consumption should recover more gradually as employment and real wages lag the recovery in activity. On inflation, annual CPI stood at 4.1% in September, while core inflation, excluding volatile items, is to 3.2%, consistent with weaker domestic demand. Higher fuel and food prices together with a weaker peso should lift headline inflation to around 5.5% by the end of 2026 before it returns to target during 2027. We expect the monetary policy rate to remain at 4.5% through 2027. With inflation still elevated, there is little room for cuts, and risks are tilted towards a tighter path if the energy shocks persist or inflation expectations drift away from 3%. Turning to the regulatory environment, the National Reconstruction and Economic and Social Development Law was published on October 17th this year. Its measures will phase in gradually between November 2026 and 2029. At its core is a tax agenda aimed at boosting investment, improving competitiveness, and supporting the economic recovery. The corporate tax rate will reduce gradually from 27% to 23% in 2029, and the tax system will be fully reintegrated from 2027, simplifying the tax structure and lowering the cost of capital. The law also streamlines permitting procedures, investment benefits, and property tax exemption for senior citizens, and a special fund to rebuild areas affected by wildfires. Over time, this initiative should contribute to higher private investment, improved business confidence, and stronger economic activity, and a recovery in commercial loan demand. For households, the first sales of new homes with final municipal approval will be exempt from VAT for 12 months from December the 1st. This should help absorb the existing housing stock of more than 100,000 new homes, support real estate and construction activity, and improve access to housing, creating a more supportive environment for mortgage origination. The Mortgage Interest Rate Subsidy Program also continues to support housing demand. It offers a rate subsidy of up to 60 basis points, and together with the FOGAES state guarantee, the total reduction in the mortgage rate can reach up to 100 basis points. In 2026, the program was expanded from 50,000 to 80,000 subsidies, and the maximum eligible home value was raised from 4,000 to 6,000 UF. According to the ABIF, as of 25 September 2026, more than 100,000 eligible applications had received commercial approval, and more than 33,000 mortgages had been granted. A second important development is the Capital Markets and Home Financing Reform, or MK4, which was sent to Congress on 9 September 2026. It includes more than 30 measures across four pillars: access to housing and saving, financing for companies of all sizes, modernizing financial regulation, and strengthening Chile as a regional finance center. Key measures include FONAVI, a state-backed housing fund administered by BancoEstado. It will issue state guarantee bonds to buy mortgages of up to 6,000 UF originated by banks through competitive tender, with banks retaining servicing and a first loss tranches. FONAVI is intended to foster the market, but so far, we see relevant uncertainty regarding final impact with current first loss and material risk transfer treatments. The bill also includes a voluntary housing savings scheme in which the state adds 3% of the home's value for the households that save 7%, and a junior segment on the stock exchange for emerging and mining exploration companies. In addition, it eliminates the 4% withholding tax on interest paid to non-resident investors in qualifying fixed income instruments. Also extends the stamp tax exemption to funding from foreign banks and allows insurance coverage to be incorporated into the framework for payment fraud. With that, let me hand over to Cristian. Cristian Vicuña: Thank you, Andrés. Now let me walk you through our strategy, how we performed in the third quarter of 2026, and have a first glance at what we expect for 2027. Our strategic ambition remains unchanged. We want to become a digital bank with a physical presence, combining scalable digital capabilities with the proximity and advice of our WorkCafé network. Our strategy is organized around three pillars. Think Customer means offering the best value proposition across segments, attracting more customers, improving net promoter scores, and increasing our share of wallet. Our ambition is to serve over 3.5 million active customers, including 400,000 small and medium-sized companies. Think Global is about accelerating our digital transformation through global platforms and an AI-powered operating model. This enables a better digital experience, faster deployment of capabilities, and greater productivity and efficiency. Think Value focuses on converting our customer franchise and efficient operating model into strong, sustainable returns. We continue to prioritize high-quality revenues, recurring income streams, trading capabilities, long-term ROE above 20%, and a dividend payout of 60%-70%. Furthermore, in September, we announced our investment plan for the next three years of $450 million for technology and branch renewal. This will allow for a deeper use of technology and data to improve the customer experience and simplify processes, as well as the continued evolution of our branch network and WorkCafé. This strategy is supported by five complementary global business lines: retail and commercial, corporate and investment banking, wealth management and insurance, consumer banking, and payments through Getnet. Retail and commercial remains the core of our franchise. Our focus is on simplifying products and processes while continue to scale our WorkCafé model. Corporate and investment banking adds strength in advisory, FX, and transactional banking capabilities with a clear focus on sustainable solutions and capital optimization. Wealth management and insurance strengthened our advisory-led model, renews our private banking proposition, and reinforces our position in insurance and mutual funds. Consumer banking supports our leadership in auto financing, including new and electric vehicles, while also expanding our presence in used car financing. And through Getnet, our payment business is helping us reach new client segments with value-added services and simple bundled solutions. Retail, which includes the bulk of our individual clients, remains the backbone of the balance sheet, representing 66% of loans, 48% of deposits, and 69% of margins. At the same time, we have meaningful contributions from CIB, payments, wealth, into the fee business. The diversified mix, combined with AI-enabled global platforms, reinforces scale, efficiency, and revenue diversification. Our progress continues to receive external recognition. Euromoney names us Best Bank in Chile, Best Banks for ESG, and Best Bank for SMEs in 2026. We were also recognized as Bank of the Year by LatinFinance and Best Bank in Chile by The Banker last year, while Global Finance names us Best Bank for SMEs in 2025. Our annual report was recognized among the best in the MSCI nuam index companies in Chile, Peru, and Colombia. In sustainability, our MSCI ESG rating improved to AAA. We remain the first Chilean bank included in the Dow Jones Best-in-Class World Index, and Sustainalytics continue to classify us as low risk. The Santander Arena has been another milestone this year. Since September 2026, our brand has held the naming rights to Chile's 15,000-seat arena at Parque O'Higgins. This strengthens brand visibility and creates additional opportunities to connect customers with our payment and digital ecosystem. Let me now turn to profitability and returns. For the first nine months, attributable net income reached CLP 892.8 billion, increasing 12% year-on-year. Return over average equity was 19.1% in the quarter and 24.5% year-to-date. Net income attributable to shareholders reached CLP 237.1 billion in the third quarter. This was 38% lower quarter-on-quarter, reflecting the normalization of inflation after the exceptionally high UF variation in the second quarter and 4% lower year-on-year. Even with quarterly UF variation of only 0.58%, the bank maintains solid profitability while year-to-date returns remain above our target. On the balance sheet, this was a very encouraging quarter. After several periods of subdued loan growth, lending pickup led by commercial and auto loans while customer funds grew even faster. Total loans, which include our loan book at amortized cost and at fair value through OCI, reached CLP 48.8 trillion, up 2.3% QoQ and 3.9% year-to-date. The highlight was commercial lending, which grew 4% in the quarter and 5.2% year-to-date, a clear sign that business demand is picking up. Mortgage grew 1.8% on the quarter and 4.5% year-to-date, while auto loans also kept up their good momentum, rising 1.3% on the quarter and 6.3% year-to-date. In consumer lending, installment loans grew 1%, while total consumer loans decreased 0.5% QoQ, mainly reflecting a 3.5% reduction in credit card balances. On the funding side, deposits grew faster than loans, reflecting healthy customer dynamics. Total deposits reached CLP 33.3 trillion, up 2.8% QoQ and 9% year-to-date, driven by 5.6% growth in time deposits, while demand deposits declined slightly 0.8%. Mutual funds also performed strongly, reaching CLP 16.8 trillion, up 5.5% QoQ and 15.5% year-to-date. As a result, total customer funds reached CLP 50.1 trillion, increasing 3.7% in the quarter and 11.1% over the last year. Liquidity remains strong, with a liquidity coverage ratio of 172% and a net stable funding ratio of 117%, both well above the regulatory minimum of 100%. Turning on to interest income and margins, year-to-date NIM remains strong at 4.1%, 10 basis points higher year-on-year. During the first nine months, net interest income from interest and readjustments reached CLP 1.62 trillion, increasing 7% year-on-year. Net interest income grew 4.5%, while net readjustment income increased 21.8%. We can see here on the graph on the left how our NIM follows the path of inflation. QoQ, net interest income from interest and readjustment declined 18.1%, mainly reflecting the normalization of the UF variation from 2.46% in the second quarter to 0.58% in the third quarter. The quarterly NIM consequently declined from 4.7% to 3.8%. Overall, the bank preserved a solid 4.1% year-to-date NIM despite substantial quarterly volatility in inflation. Looking at the second graph, we can see how the mix of funding has been improving with a 5.5% year-on-year increase in our demand deposits that do not pay any interest, and a 19.9% in our time deposits that pay the monetary policy rate minus a spread. Meanwhile, we have been reducing our bond portfolio, where the majority is in UF with a longer duration. This is in response to our inflation expectations and also part of our loan book, where we expect to see stronger growth in the near future. On slide 14, customer acquisition remained positive, although slower transactionality at this point in the cycle temporarily affected fee growth. We reached 4.9 million total clients and 2.7 million active clients. Total customers increased 7% year-on-year, and active customers increased 2%, with 55% of total clients now active. Checking accounts increased 5% year-on-year, credit card transactions rose 7%, and mutual fund assets under management increased 10.1%. We also had 378,000 business current accounts. Year-to-date fees totaled CLP 422 billion, decreasing 3% year-on-year. Asset management and insurance fees grew 13%, partially offsetting weaker payments and card fees. Results from financial transactions reached CLP 216.8 billion, up 0.6% year-on-year. In the quarters, fees declined 7%, and results from financial transactions decreased 13%, reflecting a softer transactionality with more competition in the payment markets and a more moderate market environment. Efficiency continues to be a clear competitive strength. Our efficiency ratio was 33% year-to-date, 290 basis points better than a year ago, and the bank remained the most efficient in Chile based on industry figures available as of August 2026. Operating expenses decreased 4.2% year-on-year, while core expenses declined 1.3%. Personnel expenses increased 3.4%, but this was more than offset by a 5.5 reduction in administrative expenses and lower other operating expenses. As a reminder, in 2025, we migrated our legacy core servers to cloud servers, and so our administrative expenses were inflated in the first semester of 2025, with both servers running in parallel. Our recurrence ratio was 60.8%, meaning that fees generated from clients represented more than 60% of our core expenses. The branch network now totals 219 locations, including 94 WorkCafés, 115 traditional branches, and 10 other locations. This reflects the continued transformation of our distribution model. On the asset quality on slide 16, cost of risk remains stable with year-to-date cost of risk at 1.4% compared with 1.39% in the same period last year. During 2026, risk levels have shown a trend towards normalization, although with some isolated cases in the commercial loan portfolio. Following the increase in non-performing loans and impaired portfolios observed in previous years in a context of lower economic activity and weakening labor market, asset quality indicators have begun to stabilize with the NPL ratio at 3.5% and the impaired ratio at 7.4%. Capital remains stable, and the regulatory environment is evolving positively. Our capital adequacy stood at 16.3% and CET1 at 10.9% as of September 2026. This includes a provision for distributing 70% of 2026 earnings as dividends. CET1 remained above the 2026 minimum requirement of 9.08%. Risk-weighted assets were concentrated 70% in credit risk, 18% in market risk, and 12% in operational risk, with a risk-weighted asset density of 58%. The new regulatory model for market risk-weighted asset was published in the third quarter. Banks may opt to use the duration model for interest rate risk, and we estimate a positive impact from the new framework. We are also monitoring the regulation for internal credit risk models and potential changes to the DSIB charges under the Capital Markets Reform. To conclude, let me present our expectations for the coming periods. Firstly, we reaffirm our guidance of a return on average equity of more than 24% for 2026. This incorporates the one-off expense related to the reevaluation of our deferred tax assets due to the upcoming changes in the corporate tax rate, where we expect to incur in an expense of around CLP 40 billion. With our return over average equity year-to-date of 24.5%, we are confident on reaching our target. For 2027, we assume a GDP growth of 3.5% and a UF variation of 3.1%, which the monetary policy rate should remain at 4.5%. Against that backdrop, we expect loan growth of 6%-7%, driven by commercial lending, where we have already begun to see early signs of reactivation of demand. With the normalized inflation environment, we should see net interest margins of around 4%. Non-interest income should grow in the mid to high single digits, and we expect efficiency to remain in the low 30s with a stable cost of risk. This should lead to an ROE of an initial guidance between 22% and 24% for 2027. The main drivers are a more supportive growth environment, improving commercial demand, a diversified revenue base, and continued operating discipline. At the same time, we will maintain a prudent approach to risk and capital allocation. With that, I will conclude the presentation. Thank you very much for your attention, and we will now be happy to take your questions.