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Box, Inc. (BOX)

Q2 2026 Earnings Call· Tue, Aug 26, 2025

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Transcript

Operator

Operator

Thank you for standing by. My name is Kate, and I will be your conference operator today. At this time, I would like to welcome everyone to Box, Inc.'s second quarter fiscal 2026 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star followed by the number one on your telephone keypad. I would now like to turn the call over to Cynthia Hiponia, Vice President, Investor Relations. Please go ahead.

Cynthia Hiponia

Management

Good afternoon, and welcome to Box's second quarter fiscal 2026 Earnings Conference Call. I am Cynthia Hiponia, Vice President, Investor Relations. On the call today, we have Aaron Levie, Box Co-Founder and CEO, and Dylan Smith, Box Co-Founder and CFO. Following our prepared remarks, we will take your questions. Today's call is being webcast and will also be available for replay on our Investor Relations website. Our webcast will be audio only. However, supplemental slides are now available for download from our website. On this call, we will be making forward-looking statements including our third quarter and full year fiscal 2026 financial guidance, and our expectations regarding our financial performance for fiscal 2026 and future periods, including gross margins, operating margins, and operating leverage, future profitability, net retention rates, remaining performance obligations, revenue and billing, and the impact of foreign currency exchange rates and deferred tax expenses, and our expectations regarding the size of our market opportunity, our planned investments, future product offerings, growth strategies, our ability to achieve our revenue, operating margins and other operating model targets, the timing and market adoption of and benefits from our new products, pricing models and partnerships, our ability to address enterprise challenges and deliver cost savings for our customers, the impact of the macro environment on our business and operating results, and our capital allocation strategies, including potential repurchase of our common stock. These statements reflect our best judgment based on factors currently known to us, and actual events or results may differ materially. Please refer to our earnings press release filed today and the risk factors and documents we filed with the Securities and Exchange Commission, including our most recent quarterly report on Form 10-Q for information on risk and uncertainties that may cause actual results to differ materially from statements made on this earnings call. These forward-looking statements are being made as of today, August 26, 2025, and we disclaim any obligation to update or revise them should they change or cease to be up to date. In addition, during today's call, we will discuss non-GAAP financial measures. These non-GAAP financial measures should be considered in addition to and not as a substitute for, in isolation from, our GAAP results. You can find additional disclosures regarding these GAAP measures, including reconciliations with comparable GAAP results in our earnings press release and in the related supplemental slides, which can be found on the IR page of our website. Unless otherwise indicated, all references to financial measures are on a non-GAAP basis. Thank you. With that, let me turn the call over to Aaron.

Aaron Levie

Management

Thank you, Cynthia, and thanks, everyone, for joining us today. We delivered a strong second quarter with results above our guidance. Reflecting continued growth customer adoption of 9%, or 7% in constant currency, and RPO growth of 16%. Operating margins in the quarter were 29% with EPS of $0.33, $0.02 above the high end of our outlook. We had strong momentum in Q2 in customer adoption of Enterprise Advanced, which brings together our most powerful intelligent workflow capabilities in one plan. Examples include a prominent US law firm that became a new customer to Box, driven by enterprise advanced AI-powered metadata extraction capabilities and intelligent no-code apps to power its business processes. This is an enterprise-wide agreement replacing both an existing cloud-based platform vendor and an eSignature company. In partnership with a systems integrator, a Fortune 500 hospitality chain upgraded from a non-suite plan into Enterprise Advanced as they move away from a manual process with multiple systems to manage global projects. The company is looking to use AI-powered metadata extraction, Box Hubs, DocGen, and Relay, in design and planning workflows to scale projects and streamline execution. And a global industrial automation company upgraded from Enterprise Plus to Enterprise Advanced and expanded seats as they look to centralize their contract management solutions, automate quote generations, and enhance cross-entity document searchability. The company will use AI-powered metadata extraction to capture contract renewal dates and legal obligations to inform decision-making and ensure compliance. In addition to the accelerating momentum in Enterprise Advanced, Enterprise Plus continues to drive customer demand and remains a strong revenue growth driver for Box. In the second quarter, we saw customer upgrades and new logo wins, driven by our enhanced Box AI solutions, such as AI-driven multidot queries, Box AI content generation using advanced models, AI-powered content portals…

Dylan Smith

Management

Thanks, Aaron. Good afternoon, everyone. Q2 marked another quarter of strong execution as we exceeded guidance for all metrics, and delivered both double-digit short-term RPO growth and a sequential improvement in our net retention rate. We also made significant progress against our FY '26 priorities. We advanced our leading intelligent content management platform by enhancing our AI and agentic capabilities while investing in key go-to-market initiatives to drive enterprise advanced momentum. Finally, we're generating efficiencies across the business, and we continue to on our disciplined capital allocation strategy. As Aaron discussed, we have a significant opportunity to transform how enterprises work with their content and our Q2 results demonstrate the power of our balanced financial model. We delivered Q2 revenue of $294 million above the high end of our guidance. This accelerating growth was up 9% year over year and up 7% in constant currency. We now have nearly 2,000 customers paying us at least $100,000 annually up 8% year over year. Suite customers now account for 63% of our revenue, up from 58% a year ago. This improvement was driven by momentum in Box AI and Enterprise Advanced, which enable more of our customers to adopt Box for higher value use cases. We ended Q2 with remaining performance obligations or RPO of $1.5 billion, a 16% year-over-year increase both as reported and in constant currency. Short-term RPO grew 12% year over year as reported and in constant currency. These results reflect the impact of Box AI adoption on our business which is driving strong underlying business momentum and giving our customers the confidence to increasingly commit to multiyear contracts. We expect to recognize roughly 55% of our RPO over the next twelve months. Q2 billings of $265 million were up 3% year over year and up 6% in constant…

Operator

Operator

At this time, I would like to remind everyone, in order to ask a question, please press star then the number one on your telephone keypad. Your first question comes from the line of Steve Enders with Citi. Your line is open.

Steve Enders

Analyst

Okay. Great. Thanks, Jerome. Thanks for taking the questions here. I guess maybe just to start on the momentum you're seeing in enterprise advance. I mean, how much of the billings upside should be kind of attributed to that or is this deal environment getting better? Can you just help us think through what actually drove the upper outperformance here?

Dylan Smith

Management

Yeah. So I would say it's hard to parse out how much is coming from Enterprise Advanced and Enterprise Plus, as those are really the core drivers given the demand for AI around our overall business momentum. And has an impact on really all of the factors that we called out as what's driving the outperformance. So for billings in particular, came down to a combination of strong bookings overall, strong outcome in our Box Consulting professional services business, as well as some impact from early renewals. And all three of those factors are really influenced by the types of deals that we're increasingly selling because of our AI capabilities and Enterprise Advanced. And so we'd really point to that momentum as the biggest change in what we're seeing around the business and really not a function of anything that we're seeing for an overall macroeconomic or deal environment standpoint.

Steve Enders

Analyst

Okay. That's helpful. And then I guess, maybe thinking through some of the pipeline dynamics and thinking through the enterprise advanced opportunities you're seeing, just how is it maybe expanding the kinds of use cases? Or if you look through the pipeline and what's coming through, how are maybe the sizes of the opportunities different from what you've seen historically here?

Aaron Levie

Management

Yeah. So I think the unique thing that we're seeing kind of across all of the Enterprise Advanced deals is really a core focus on being able to use some combination of AI agents and workflow automation together. And the first big use cases are really around things like data extraction. So you want to be able to take in a large amount of documents, invoices, contracts, lease agreements, and extract critical metadata from that and then be able to run some kind of workflow or have dashboards that let you go in and look at or analyze that data. So that's been a big use case. There's been another kind of increasing use case around using the AI Studio to create custom agents for employees to be able to interact with knowledge or be able to interact with their data with those agents. And then what those have in combination or as an effect of those two capabilities is really things like the deals are now getting bigger in segments maybe where we wouldn't have even seen as larger deals. So we had some great examples of deal sizes that were multiples of what they could have been kind of pre-Enterprise Advanced because the customer wouldn't have had the types of use cases be solved in a prior plan. So talk a lot about, obviously, the 20 to 40% price per seat uplift, but that doesn't fully even capture the fact that we might be doing deals that capture more users or that we wouldn't have even sold previously without Enterprise Advanced's functionality. So customers buying Box to be able to power again a contract management life cycle, digital asset management. Being able to process medical information and extract critical data from that. It's really going to get us into, I think, a much broader set of use cases. Where Box obviously traditionally has been for secure collaboration and document management. Now we can drive much more into intelligent workflows and automation as well.

Steve Enders

Analyst

Okay. Perfect. That's great to hear. Thanks for taking the questions.

Operator

Operator

Your next question comes from the line of Lucky Schreiner with DA Davidson. Your line is open.

Lucky Schreiner

Analyst · DA Davidson. Your line is open.

Great. Thanks for taking my questions, and congrats on the quarter. Maybe to start, it was interesting to hear that NetSeek growth is starting to contribute more materially, especially in this environment.

Dylan Smith

Management

Is that really just because Enterprise Advanced is more relevant to more users across your customers, or help me understand what's driving that seat growth here this quarter?

Dylan Smith

Management

Yeah. That's exactly right. Just as Aaron hit on, it really is the use cases and types of users and departments now that have really high-value use cases on Box because of both Enterprise Advanced as well as Enterprise Plus, both of which have pretty robust AI capabilities. So that's really the biggest dynamic we've been seeing recently that is causing a bit of a rebound in that net seat growth metric.

Lucky Schreiner

Analyst · DA Davidson. Your line is open.

Awesome. And then the upgrade straight to Enterprise Advanced was also interesting to hear. Is that better than you expected? Like, how common are you seeing that? And are you able to provide any color on maybe the pricing uplift there when that happens?

Dylan Smith

Management

Yeah. So when you have a straight upgrade to Enterprise Advanced, you know, we tend to see relative to just using the core service non-suites, call that rough doubling, sometimes a little more, a little less based on relative to what they'd be paying versus that 20 to 40% uplift when going from Enterprise Plus to Enterprise Advanced. And we have been pretty pleased with the momentum there, especially given how early we are in the overall rollout of Enterprise Advanced.

Aaron Levie

Management

Having just made that generally available back in January. So we'd certainly expected and had seen the significant majority of those deals to be with existing successful Box customers who already had a lot of data and the sense of the types of workflows they put on the Box but certainly pleased with the momentum that we're seeing from customers who are going straight into Enterprise Advanced.

Lucky Schreiner

Analyst · DA Davidson. Your line is open.

Great. For taking my questions.

Operator

Operator

Your next question comes from the line of Taylor McGinnis with UBS. Your line is open.

Taylor McGinnis

Analyst · UBS. Your line is open.

Yeah. Hi. Thanks so much for taking my questions. Maybe just when we think about the outperformance in 2Q, can you comment on how much of that might have been related to some of these early renewals? Because if I'm doing some of the math right, it looks like the implied constant currency guide assumes a bit lower of billings growth on a constant currency basis in the second half. So just given the momentum that we've seen in the first half of this year and some of the strength you guys are seeing on the AI side. Maybe you could just walk us through then how we should think about that momentum as we head into the second half and what's implied in the guide especially in four keywords. Seems like there's a little bit more of a drop-off. Thanks.

Dylan Smith

Management

Sure. So, looking at those three factors that we had mentioned in terms of what's driving the outperformance, the good thing about them is that all having a roughly similar size impact. You know, a few million dollars each, in terms of the outperformance. And then as it relates to the back half, I would say, you know, as always, we want to be prudent with respect to the expectations we set as much as we're really pleased with the momentum that we're seeing in the business. And you see some of that flowing through to our increased expectations for the full year, there's still a lot of moving pieces out there and a pretty challenging environment. So I wanted to be prudent there, especially as we're always going to see some quarter-to-quarter variability with respect to overall billings.

Taylor McGinnis

Analyst · UBS. Your line is open.

Perfect. Thanks. And then just a follow-up would just be on the point uptick in NRR and the comments that you made earlier about seeing it sounds like a little bit of recovery on the seat expansion side. So just curious, like, you know, you think through the momentum that you're seeing on that front and how that could build as we move throughout the year and impact NRR, like any color you can give there. Like, when you look at going from 102 to 103, was that largely driven by an uptick in fee expansions and how do we think about that as we move throughout the year? Thanks so much.

Dylan Smith

Management

Yeah. So the change, as mentioned, was driven by the seat growth and the recovery we're seeing there. We continue to see steady improvements in our pricing. Especially given the momentum that we're seeing with customers upgrading to our premium suites. And then over time, we do expect once we get through this year, for that net retention rate to continue to improve as we march down the path toward that double-digit overall growth.

Operator

Operator

Thank you so much. Your next question comes from the line of Matt Balik with Bank of America. Your line is open.

Matt Balik

Analyst · Bank of America. Your line is open.

Great. Excellent. Thanks for the question. It sounds like the metadata extraction capabilities are really resonating well. Some of those Enterprise Advanced early adopters. But curious if you could comment a little bit more understanding it's early. How are the use cases evolving as users of Enterprise Advanced get more comfortable? What do you see as the next natural step as customers get comfortable with the metadata extraction, etcetera?

Aaron Levie

Management

Yeah. So some of this, we're going to have some and share some major announcements at Box so I'll have to keep it a little bit high level. But if you think about all of the unstructured data that an enterprise has, you can kind of almost just think about every job function in a business as a way to quickly understand the scale that we're talking about. It's in the legal team, it's contracts. In finance, it could be invoices. And any collections data and financial documents in product management and engineering, it's product specifications, code. In sales and marketing, it's marketing assets and sales pitches. Well, all of that data has an immense amount of underlying value to the enterprise, but they can really only tap into it over and over again if they understand what's inside that information. And so many customers are coming to us and saying, okay. We'd like to be able to run AI agents on that data to extract the critical details from those contracts or those invoices or healthcare data that might be coming in. And then we want to be able to automate some of the workflow or business process that's tied to that data. So this could be a client onboarding process. Could be a lease agreement review process. It could be a loan origination process. The first step is to get and extract the metadata from those documents. And put that into a structured database or data store, which is something that Box has had for many years. And then be able to go and automate a workflow. So the first step of that workflow automation is usually things like building a Box app, being able to view all that data, and then have users that can go and consume and analyze the information through the Box app. But more and more, you're going to expect to actually run and automate the full workflow with agents running in the background moving documents through the various steps in that workflow, reviewing documents, probably making recommendations of what's the next step or what's the next best action for that document. And those are the next set of capabilities that we'll be sharing a bit more about later. But you can see how it's all coming together within this full ecosystem of AI agents plus workflow automation around all of your unstructured data.

Matt Balik

Analyst · Bank of America. Your line is open.

Really helpful. And then one just quick follow-up if I could here. It seems like you're doing a lot of great work on the MCP server side. Maybe just help us understand the broader for that in the medium term.

Aaron Levie

Management

Yeah. So we kind of imagine a future where you might have dozens, if not on the upper end of a large enterprise, hundreds of different AI systems that people are going to be working from. We obviously want to be the absolute best place to have you work with agents and unstructured data, but there's going to be just a tremendous number of other AI systems. You might have some users in ChatGPT. You might have some users in Claude. You might have some users in Copilot. Some users might be in IBM Watson x Orchestrate. And so there's a very real chance of, again, dozens or hundreds of these systems inside of organizations. So then you, as an enterprise, have a decision. Do you replicate your data, your unstructured data across all of those systems, which is not only an incredibly costly problem, but it's also one that would lead to security risks and you have outdated information across those technologies. Or do you have a central repository that has your most important information and unstructured data that people can tap into from across all of those other environments? And so MCP server is basically this really compelling abstraction layer that makes it easy for the AI agents or AI systems on those external products to tap into the data that's within Box or the agents that are within Box. And so what we just launched it, GA'd in August. But the core idea is that you can be inside of Claude, and you could say, please summarize my meeting note from that one meeting or a contract that I was working on. And, again, instead of you having to upload your data to Claude, it will just tap into the BoxMC server, find the information you're looking for, and then right in line where you were doing your work, you can access your data. And so this really just reinforces the power of your unstructured data. And highlights how many different platforms you're going to want to access that information from. So we are just in the very early stages of what this looks like, but super excited about MCP and making sure that it's available to all developers.

Matt Balik

Analyst · Bank of America. Your line is open.

Fantastic. Thank you.

Operator

Operator

Again, if you would like to ask a question, press 1 and your telephone keypad. Your next question comes from the line of Josh Baer with Morgan Stanley. Your line is open.

Chris Candero

Analyst · Morgan Stanley. Your line is open.

Aaron. Hey, Dylan. This is Chris Candero on for Josh here. There was a controversial report that came out last week from MIT that said about 95% of Gen AI pilots at companies are failing due to flawed enterprise integration and misalignment in resource allocation. But it seems like you all are having some early success here with Box AI and clearly some good momentum with Enterprise Advanced adoption. So curious if you have a take on that and maybe what are some of the early lessons you all have learned at Box as you've driven this adoption of Box AI in advance so far?

Aaron Levie

Management

Yeah. So a couple interesting things. So I think one of the it was actually interesting in that same report. It actually called out the delta between when customers adopted a sort of a best of breed or prebuilt solution versus when they tried to build their own homegrown AI system from scratch. And that's sort of one thing that we've been trying to politely educate the market on for a year or two now, which is the idea that an enterprise with all of their data is going to get their data in a storage environment, do the vector embeddings on all of that data, put that into a vector data store, manage the permissions across every single user that needs access to that information, then have a user interface that is incredibly modern and up to speed with all of the latest breakthroughs in different UX paradigms. Then be able to stay on top of all of the different AI model breakthroughs across the four or five top model vendors. You're talking about a very small number of enterprises that have the technology teams to be able to do that. And be able to justify the underlying ROI of making that work. Whereas with something like the Box AI platform, we just handle every single one of those capabilities in our platform. We obviously handle all the storage. We handle all of the getting the documents ready for AI. Putting them into a vector data store, doing the vector embeddings, working with every major lab for the latest AI model breakthroughs. And then we make that all available to you as an API. Or even more importantly as a simple end-user interface that anybody can interact with. So you can just think about all of the different projects…

Chris Candero

Analyst · Morgan Stanley. Your line is open.

That's super helpful. Thanks, Aaron. And I also want to ask on the federal side. You all got the high authorization somewhat recently, and you had a federal summit. So I'm curious kind of what you're seeing within the public sector, the opportunities, how the pipeline is looking like?

Aaron Levie

Management

Yeah. So I think things have our feeling is that things have, let's say, kind of settled down for maybe the first quarter or so of all of that broader transformation that we tended to hear about in the federal government. I think things are now aligned more toward a path of federal agencies being focused on IT modernization. You saw with the AI action plan from the federal government that there's a huge focus on bringing AI into the government. Box AI, as an approved service with FedRAMP high support working with all of the major model providers. To be able to bring those models to work with enterprise content in the federal government, I think, is going to be extremely key. We're happy about the momentum and the conversations that we're having. We partner with the GSA to support their mission even further and make sure that we can make BoxAI and the Box platform available. Across our Enterprise Plus and Enterprise Advanced plans really specifically tailored to the federal government. And so I think we're in a good spot from a momentum standpoint from here. And we'll keep folks updated as that continues.

Chris Candero

Analyst · Morgan Stanley. Your line is open.

Excellent. Thank you so much.

Operator

Operator

Our next question comes from the line of Brian Peterson with Raymond James. Your line is still open.

Brian Peterson

Analyst · Raymond James. Your line is still open.

Thanks for taking the question and congrats on the strong performance this quarter. Aaron, I think you said that deals doubled sequentially. I'm curious, how does that normally compare second quarter to first quarter? And if we think about that step up, any perspective on how much of that was net new versus expansion, partner versus direct? Any perspective there?

Aaron Levie

Management

Yeah. And just to clarify, that was the number of Enterprise Advanced deals that doubled. Ah. So early innings, but just the fact that we're seeing a nice compounding rate of growth, we're super happy about. And, again, it's across new logos and upsells, but we're just driving as much focus on Enterprise Advanced as possible.

Brian Peterson

Analyst · Raymond James. Your line is still open.

Understood. I'll grab a coffee. Sorry about that. It's just all one, you know, as you think about adding to the platform, in AI, we're seeing all this adoption. I'm just curious if there's anything that's changed about your appetite for M&A. Thanks, guys.

Aaron Levie

Management

Yeah. You know, we continue to always be super thoughtful about the product roadmap and where are the opportunities for additional M&A. As you know and everybody else on the call knows, we're very focused on being product-led as we think about our overall corporate strategy, but then even, especially our M&A strategy. So we think about what's our product roadmap, where do we believe we're better off with kind of organic development doubling down on our core architecture versus where do we really have a time to market requirement that necessitates doing M&A. And at the moment, I think we've largely been focused on that core doubling down. We've got a great AI platform architecture that we're building off of. Even when we look at maybe startups in the space, we tend to find that our approach to the architecture is as modern as a startup that would be well-funded or getting started just today. So we have a very modern architecture for our AI agents. We're obviously partnered with all the major AI labs. We're building on a set of core workflow and automation scaffolding that will only get better and better. So we're pretty happy about the core platform that we're building on, and M&A would just be in areas, again, that we think we need to double down on or need extra support in. So no change in strategy or appetite, and we'll keep you posted as things become relevant there.

Brian Peterson

Analyst · Raymond James. Your line is still open.

Thanks, Aaron.

Operator

Operator

This concludes our Q&A session. I will turn the call over to Cynthia Hiponia for closing remarks.

Cynthia Hiponia

Management

Great. Thank you, everyone. As a reminder, in conjunction with BoxWorks, our annual user conference on September 11, we are hosting an IR virtual investor product briefing from 1 to 2 PM Pacific time. This will feature Aaron and our senior product exec doing a deep dive on our product announcements from the day. And then we're hosting a live Q&A session directly after the presentation. Just go ahead and email Elaine or myself at ir@box.com for further details, but we look forward to hearing from you there and talking again on our next call. Thank you.

Operator

Operator

Ladies and gentlemen, that concludes today's call. Thank you all for joining. You may now disconnect.