Bob Eddy
Analyst · Bank of America
Good morning and thank you for joining us. I hope you all remain healthy and safe. We had another incredible quarter full of challenges overcome by our dedicated and talented team members. 2021 has felt a lot like 2020 in many ways, but in one distinct way, it has become completely different. As you know, six weeks ago, we lost our leader and friend Lee Delaney in an unexpected fashion. He was fascinating and fun and will be deeply missed by our team. His legacy and vision remain ingrained in our culture and in how we will run our business for the future. Personally, I've been inspired by and grateful for the outpouring of love and support from our team and from all corners of the business world, including the investment community. Lee’s first priority throughout last year was the safety and wellbeing of our team members, members, and communities. That has not changed on my watch. This past quarter we maintained our investments in wages, enhanced benefits, and safety measures across all of our clubs, distribution centers, and home office. Our success has been driven by the hard work and dedication of our team members, and I continue to be extremely proud of their efforts. BJ's has transformed in many ways in the last decade, and the most impactful change has been our ability to grow our team and attract and invest in world-class talent. These investments along with robust succession planning, enabled our board of directors to quickly make management changes in the wake of Lee's passing, moves which speak to the depth and strength of our leadership team. Our Board's unwavering support and guidance have been instrumental to our success. I'm honoured to be leading this growing company and great team as President and CEO. I've been asked many times lately whether I will change our strategy, and it is important for you to know that I developed the strategy in partnership with Chris and Lee. We worked hand in hand together for the past five years. While I may choose to alter the speed of certain actions, you will not see me alter our general course at this point. We have a sound strategy that should enable our continued growth. Moreover, I've successfully built fantastic teams of people throughout my career. Our new team is no different. It's comprised of seasoned and talented executives with a breadth of experience in retail and consumer industries. Let me provide background on key members of our leadership team. Shortly, you will hear from Laura Felice, our Chief Financial Officer. Laura has been an integral part of our leadership teams since she joined the company in 2016, and I've known her for many years before that. She's played an instrumental role in driving our strategic priorities, most notably enhancing our balance sheet and being a trusted adviser to our team as they work to capitalize on investment opportunities to further our growth. She's an ideal leader to serve as our CFO, matching technical skills with strong strategic insight. Another key partner of mine is Paul Cichocki. Paul joined us back in April 2020 and now serves as our Chief Commercial Officer. In this role, he will oversee merchandising, membership, marketing, and analytics. Prior to BJ’s, Paul was a partner at Bain & Company, where he spent more than 20 years advising clients on a variety of strategic and operational matters across industries, including retail, consumer products, financial services, and food and beverage. His extensive experience in leading performance improvement and transformations make them instrumental as we continue to transform BJ’s and build on our momentum and continue to drive profitable growth. Bill Werner, who you all know very well, is now Executive Vice President, Strategy and Development. In his new role, Bill will lead our real estate expansion efforts and key strategic initiatives, including our co-brand credit card program and financial services. Bill’s intimate knowledge of the financial side of our business pairs well with his great vision and creativity. We've already made so much progress on initiatives led by Bill, and I can't wait to see what he and his team can do in a more focused manner. Along with Laura, Paul and Bill in their new roles, Jeff Desroches continues to oversee our field operations across clubs, distribution centers, and gas stations as our Chief Operations Officer. Monica Schwartz, who joined the team late in 2020 as our Chief Digital Officer will continue to drive our digital transformation strategy. Scott Kessler, our Chief Information Officer continues to ensure that we have the right technology and systems to support our business and transformation. Lastly, our entire team is supported by Mark Griffin, our Chief Human Resources Officer, and Graham Luce, our General Counsel. I'm lucky to have such great partners with which to run this business. I've said before that we are a much stronger and better company today than we were at the time of our IPO in 2018, and I continue to firmly believe that. Let me cover our financial performance for the quarter at a high level. Our first quarter results were quite impressive. We continue to see elevated consumer spending, most notably in general merchandise, retained 2020’s market share gains, and enjoyed benefits from government stimulus payments. We delivered two-year stacked comp sales growth of 22%, adjusted EBITDA of $202 million, adjusted EPS of $0.72, free cash flow of $191 million, and we ended the quarter with a leverage ratio of one times. In addition to our strong performance, we made progress on each long-term strategic pillar. Our pillars remain growing and retaining our members, delivering value with merchandising and marketing, improving convenience with digital and strategically expanding our footprint. I'll provide a little more detail about each. Membership is the bedrock of our business and where our transformation takes root. Two qualities matter most in membership, size and quality. Let's first address the size of our membership. We've entered the year with the largest membership counts in our history and a plan to keep total member count flat while lapping the highest member growth period in our history. I'm very happy to say that we grew our membership base by 8% during the first quarter compared to the prior year. This growth was driven primarily by record renewals as well as growth from new clubs. We're very pleased with our results as we experienced the highest rates of renewal in our history on the largest class of member renewals in our history. This year, in a way like no other year, renewal is acquisition. Renewing members is far more valuable as they have higher MFI versus newly acquired members that typically join through a discounted offer. We also have individual data to leverage on these renewing members, allowing us to increase their engagement over time. As we continue to renew last year's large class of members, we have an incredible opportunity, and we intend to take advantage of it by differentially investing in engagement and renewal. I should note that although the renewal data is incredibly encouraging, these are very early measurements. Several factors could influence the renewal rates we ultimately disclose at year end, such as timing and behavior differences. We also continue to improve the quality of our membership base. We're making progress with higher tier penetration, which is at 31% for the quarter. Compared to the year of our IPO, the number of higher tier members in our chain has doubled. In addition, more than 72% of our members are now enrolled in easy renewal. Also, we've eliminated trial membership from our acquisition strategy. The improvement and membership quality is most evident in the growth we are seeing an MFI per member. The progress we're making in membership in terms of growth, renewal and quality of members will help power our revised long term algorithm. Assortment optimization is key to continue to deliver unbeatable value to our members. Our strategy is to simplify our current assortment in order to enable expansion into new high demand categories, and flex our space to meet evolving member demand. New categories performing well include fitness equipment, and connected home. Under Paul's leadership, marketing, membership and analytics will be integrated within merchandising, which should further accelerate our work and drive results. This quarter, we made great progress in growing our own brands as penetration increased to 22%. This increase was driven by strong growth in summer seasonal, furniture and other home related categories, as well as frozen and perishables. Our services business remains a key priority, we have a tremendous opportunity to elevate the value of our membership and deliver growth by creating an ecosystem of services that provide the monster real value to our members. We began investing and expanding our services portfolio prior to the pandemic by bringing our optical business in house and by launching a cellular offering with AT&T. We were pleased with the early successes we saw our new brands in optical on our strong value resonate with members. Given the high contact nature of services, the pandemic delayed our efforts to scale these businesses but they are both now open and growing nicely. Additionally, we have continued to steadily enhance the portfolio with new and exciting services. We identified several long term growth segments including financial health and home services. We upgraded and further digitally enhanced our offerings in optical home improvement, major appliances and financial services. \ This past quarter, the business began ramping back up and we saw strong growth across the portfolio, particularly an optical and in major appliances. As we progress throughout this year and into next, we expect the services business to be a meaningful growth driver for our business. Our digital business allows us to offer convenient access to the tremendous value that we provide every day. Our digitally enabled sales grew by 31% this quarter, and 381% on a stack basis, surpassing our elevated expectations. We are more relevant than we have ever been in the digital space and engagements among our members is most evident through the increased use of our app, which has been downloaded over 5 million times. Approximately a third of our members use our app regularly. On a scale adjusted basis, our app engagement remains ahead of many of our competitors as we continue to make shopping meaningfully easier and faster. Also, our expanded digital fulfillment options continue to resonate with members as more than half of our BOPIC orders were delivered curbside this past quarter. Finally, our plan to enable members to use EBT payments when shopping on bjs.com for in-club pickup and curbside pickup remains on track. Pending state approval, we expect digital EBT payments to become available and all eligible locations in the next few months. Our efforts to expand our footprint remain encouraging. With the support and hard work of our talented team, I'm confident that we will open six new clubs this year and as many as 10 more new clubs in 2022. Our 2021 clubs are expected to open in the latter part of the year, including new locations in Seabrook New Hampshire. Port Charlotte, Florida. Commack, New York, Lansing, Michigan and two clubs in Pittsburgh, Pennsylvania which is a new market for us. We also expect to open nine gas stations in 2021, followed by a dozen or more gas stations in 2022, which means three quarters of our clubs will have gas stations by the end of 2022. Excited about our expansion efforts and our confidence is underpinned by a strong performance we are seeing in our new clubs, particularly in terms of membership gains and renewal rates. In our Michigan clubs and in Pensacola, Florida first year retention rates are well above chain wide averages. This furthers our confidence in our expansion efforts as it demonstrates that our brand resonates in new markets. Overall, we're incredibly proud of the progress we've made. Looking ahead, we continue to face uncertainties driven by market factors outside our control, most notably the trajectory of food at home consumption, and the overall macroeconomic environment. In fiscal 2020, we experienced historically high comp sales, and a sizable portion of our performance was driven by pandemic related shopping, particularly the need to buy in bulk and eat at home. As the pandemic fades and consumer behavior evolves, we would expect to give up some of those sales gains that resulted from increased food at home consumption. While our return towards normal creates some noise in the remainder of this year and into the next, we expect our membership trends optimized and expanded assortment robust digital business, and expansion progress will power a revised algorithm that includes mid-single digit top line growth in the future. Our confidence is reinforced by our belief that macro trends will work in our favor. We believe that at home food consumption will reset a level higher than historical levels as consumers will likely consume food at home more than they did prior to the pandemic. Economic uncertainty will continue to increase the focus on value and demand for convenience will likely remain relevant. Therefore, we expect our unbeatable offering a value and convenience will be a winning formula. Lastly, our higher unit growth rates will allow us to tap into a considerably expanded addressable market and continue to grow share. Let me turn the call over to Laura to give a bit more color on our results and view of the future. Laura?