Christine A. Tsingos - Bio-Rad Laboratories, Inc.
Management
So, good questions, Jeff. So, to answer your question, in 2017, I think most important, we're hoping to go live with our third deployment, our major Western European, if you will, deployment of SAP in the springtime. And all eyes are focused on getting ready for that. And it's not just about designing the system, but really getting the organization ready to catch the ball and catch the new operating model, and a model that's going to have us operate as a single region in Europe, if you will. So, that work will continue at the beginning of 2017, and then we're hoping in the April-May timeframe to go live with the European deployment. And after that, based on prior deployments, I'm sure that it'll be all hands on deck, helping with the transition and people getting used to using the new system. It wouldn't surprise me to see a slowdown in productivity in the short term as we've seen here, just because it's new and it's different. But we're trying to take advantage of lessons learned. We've created a system where our power users that are here in North America are ready to go and sit side by side with the new users in Europe when we go live and get through the transition. Your question, has it made my life easier? I think in a lot of ways, yes, absolutely; although we transition from one thing to the next, and so we're not slowing down. But if I take a breath and really look at what we've been able to achieve in North America, we did move to a shared service center for transactional accounting, and that's helped with the efficiency. It's helped with the audit. It's helped with the analysis of the numbers. So, perhaps, more importantly, for the company, it's helping with working capital. And after, I'm hoping, we get through the transition of going live with the third deployment in Europe next year – and it will take them a good nine months, if not more, to really take advantage of the system. But I'm hoping to see those same benefits ripple through to that deployment, because once we're there, Jeff, we will have substantially all of our manufacturing around the world on SAP as well as 70% of our revenue. And from there, we really hope to move the needle.