Earnings Labs

Bill.com Holdings, Inc. (BILL)

Q3 2020 Earnings Call· Sat, May 9, 2020

$37.72

Key Takeaways · AI generated
AI summary not yet generated for this transcript. Generation in progress for older transcripts; check back soon, or browse the full transcript below.
Transcript

Operator

Operator

Good afternoon, and welcome to Bill.com's Fiscal Third Quarter 2020 Earnings Conference Call. Joining us today for today's call are Bill.com's CEO, Rene Lacerte; and CFO, John Rettig. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a question-and-answer session. [Operator Instructions] Thank you. With that, I would like to turn the call over to John Rettig for introductory remarks. John?

John Rettig

Analyst

Thank you, Jacqueline. Welcome to Bill.com's fiscal third quarter 2020 earnings conference call. We issued our earnings press release a short time ago and furnished the related Form 8-K to the SEC. The press release can be found on the Investor Relations section of our website. With me on the call, today is Rene Lacerte, Chairman, CEO and Founder of Bill.com. Before we begin, please remember that during the course of this call, we may make forward-looking statements about the operations and future results of Bill.com that involve many assumptions, risks and uncertainties. If any of these risks or uncertainties develop or any of the assumptions prove incorrect, actual results could differ materially from those expressed or implied by our forward-looking statements. For a discussion of the risk factors associated with our forward-looking statements, please refer to the text in the Company's press release issued today and to our periodic reports filed with the Securities and Exchange Commission, including our Form 10-Q, dated February 11, 2020. We disclaim any obligation to update any forward-looking statements. On today's call, we will refer to both GAAP and non-GAAP financial measures. The non-revenue financial figures discussed today are non-GAAP unless stated that the measure is a GAAP number. Please refer to today's press release for the reconciliation of GAAP to non-GAAP financial performance and additional disclosures regarding these measures. Now I'll turn the call over to Rene.

Rene Lacerte

Analyst

Thanks, John, and good afternoon, everyone, thank you for joining us today. Speaking on behalf of everyone here at Bill.com, we want to send our best wishes to all of you and we want to share our appreciation to all of those on the frontline from the healthcare to the service workers that have kept us going. After a brief comment about Bill.com's response to the COVID-19, I'll provide an overview of our fiscal third quarter results and discuss a few highlights, and then later, I will turn the call over to John to cover our financial results in greater detail. He'll also be providing you with our fiscal fourth quarter outlook before opening the call up for Q&A. Our world has changed dramatically since our first earnings call in early February. COVID-19 has been a catalyst for change. To give you an idea of how we've adapted to this new environment, let me give you some examples of changes we have made for our employees and customers. We proactively switched our entire workforce to be 100% remote in less than a week, because we had a comprehensive business continuity plan in place, and because our tech stack is completely cloud-based. Our employees have done a phenomenal job working from home and have not missed the beat. Bill.com success is driven by their passion and dedication, and I am grateful for their commitment to each other and to our customers. Our mission is rooted in being champions of small and mid-sized businesses, and we knew they needed help. We've taken the following actions to assist them. We waived subscription fees for three months for new customers financially impacted by COVID-19. For existing customers in distress, we've also offered short term suspensions and other forms of assistance. We extended our customer…

John Rettig

Analyst

Thanks, Rene. Today, I will provide a brief overview of our fiscal third quarter 2020 financial results and discuss our outlook for our fiscal fourth quarter. As a quick reminder, today's discussion includes non-GAAP financial measures. Please refer to the tables in our earnings release for a reconciliation from non-GAAP to the most directly comparable GAAP financial measure. With that background, let me turn to our third quarter key metrics. Given the COVID situation, we're also be disclosing additional details including monthly data. We hope the information will be helpful to investors. On an ongoing basis, we don't plan to provide the same level of disclosure. We ended the quarter with 91,300 customers, representing year-over-year growth of 28% and more than 5,400 net customer adds in the quarter, as we experienced broad-based demand across our accounting firm, direct and financial institution partner channels. In addition to new customers, we also experienced an increase in new trial sign-ups during March and April, as COVID-19 began to impact businesses, and prospects look for solutions that would enable continuity for financial operations in a remote working environment. At the same time, it was clear that COVID-19 presented some challenges for both prospective and existing customers, and we've taken a number of steps to assist those who've been negatively impacted. As Rene outlined earlier, on an as-needed basis, we offered 90-day pre-subscriptions for new customers and provided subscription fee waivers for existing customers. I'd like to provide transparency into the impact we're seeing from these actions. Regarding support for prospective customers who were impacted by COVID-19, we've had over 1,000 trail customers who joined under our new 90-day free subscription offer through April 30th. We introduced this new offer on March 30th, so we will be in a position to assess the conversion rate…

Operator

Operator

[Operator Instructions] Your first question comes from Brad Sills from BofA Securities. Your line is open.

Brad Sills

Analyst

Hey, guys, thanks for taking my question. And glad to hear everybody is safe and doing well. I wanted to ask about the comments you made on attrition being stable. I think that's on a lot of folks' minds given the SMB environment. It sounds like within some of the most affected industries, you saw some attrition. But overall, I think you're kind of -- your renewal rate was consistent in April. So could you just elaborate on those two data points, please?

Rene Lacerte

Analyst

Sure. Good to talk to you, Brad. So the -- just step back and think about the overall market, this is a massive market that we're going after 6 million businesses, and we have 90,000 plus -- 91,000 customers that we are supporting today, and many of them have a need for our type of service. And so while we did see and what we shared in the script here was that we saw additional inflows, and we can say that the inflows that we saw in March and April were some of our strongest months ever, but we also saw additional attrition. And, so the comments -- I'll let John speak specifically on the attrition, but the comments around attrition, where we did see an uptick and I think we're still waiting to see how that plays out in the rest of the quarter as COVID-19 impact rolls out. But John, do you have anything you want to add to that comment?

John Rettig

Analyst

Yes. I would just say that the increase in attrition that we saw I would describe as concentrated in industries that you would expect to be most severely impacted on short notice when the COVID situation started having an impact. It wasn't necessarily broad-based attrition across our entire customer base. And as you know, from earlier calls and discussions, we do focus on our net revenue retention as the primary way of measuring sort of the health of our customer relationships and how well we're serving those customers. And so we continue to have success at expanding that revenue retention rate. Notwithstanding, we did see based on our preliminary numbers for April, a slight decline to 118%. So we feel pretty good about the progress so far in this early COVID period. But as Rene mentioned, there's obviously a large market opportunity we're going after and at the same time, it's early in this situation.

Brad Sills

Analyst

That's very helpful. Thanks, guys. And then one more if I may please. Your take rate, it looks like on transaction on TPV, transaction revenue as a percentage of TPV has been going up and you've mentioned some progress with cross-border and D Card. Are there any customer segments where you're seeing that success or any transaction types? Any color on kind of how the uptake has been on those two? Thank you so much.

Rene Lacerte

Analyst

The cross-border payments rely on us letting our customers know that we have the capability to manage their international payments form. So there is in product messaging that we are doing, there is sales efforts as marketing efforts. And so that is part of the progress that we're making is that we're just getting better at understanding how to market those services to our existing customers. Of course, cross-border payments in general, took a hit with COVID just because there was less trade around the world in the latter part of March and beginning of April. So -- but we do know that there is an opportunity for us to continue to impact and help grow that part of the business for us. As a reminder, on the virtual card product offering, the way we have gone to market with that is we are matching the suppliers that our customers pay with the suppliers that are in the Comdata network. So Comdata is our partner and we find a way to match those suppliers and if we can pay that supplier with the card payment, they accept the card payment, then we're able to actually be a part of the transaction as a card transaction. So what we've been working hard at doing is understanding and matching those suppliers with that particular network, so that we can enable more virtual card payments, so customers can pay their suppliers faster, suppliers have better reconciliation and all those things. So we feel really good about those businesses and both have lots of opportunities for us to continue to work hard at that.

John Rettig

Analyst

Yes. I would just add that we did about a little bit under $2.30 per transaction in the quarter, which was up about 10% sequentially and 68% year-over-year, and that comes mainly on the heels of -- as Rene mentioned, just continued adoption of our newer products by the customer base and we think that that will continue.

Brad Sills

Analyst

That's great. Thanks so much, guys.

Rene Lacerte

Analyst

Thank you.

Operator

Operator

Your next question comes from Josh Beck. Your line is open.

Josh Beck

Analyst

Thanks, Rene and John, glad to hear everyone is doing well. Yes. Just wanted to ask about this increased inbound activity that you are seeing. Are there certain maybe verticals where it's -- it seems to be gaining traction? Or is it more of the same that you would typically get from that channel? I'm just trying to understand if it's in some ways, maybe expanding the awareness in audience that might think about this type of solution.

Rene Lacerte

Analyst

I think it really is an awareness effect that we're seeing, right. If you think about mid-March or whenever I think probably in the Bay Area was the end of February to the beginning of March when the larger companies were actually all saying work from home, and so that cascaded through the economy. And what we started to see was in mid to late March, that businesses that now had shelter-in-place or work from home guidelines, they are now needed to find a way to manage their back office, their financial operations. And so with that, we were able to have the across pretty much the entire base. We did not see any vertical attraction. We did comment and highlight our accounting channel because accounts and the reason we highlighted that is accounts do are the place that businesses trust when they need help. And so, when the business is saying, oh my gosh, I have to shelter-in-place. I don't know how to be able to pay bills anymore, they reach out to their accountant and they reach out to their bank. So we were able to kind of take our platform and our messaging and support our partners both accounts and banks as well to be able to help them serve their customers. So we didn't see any concentration. It was just really broad awareness and need from the fact that people have a different or situation.

Josh Beck

Analyst

Okay, really helpful. And then I also wanted to ask about PPP, obviously, it's a bit more of an indirect benefit, and I realize where you sit, it might be a bit tough to discern. But I'm just wondering if you think over the last month, do you feel like your customers have been recipients some of those funds in some ways? Could that be something that maybe helps effectively buffer the attrition rate?

Rene Lacerte

Analyst

I think the immediate impact of shelter-in-place and just -- I mean that we saw in the unemployment numbers across the country, how quickly folks made changes to their business to be able to manage it. I think the good news is that PPP mitigated that continued to climb, right. So I think you can see the unemployment numbers and I'm not as probably at the speed as others on the call are but the unemployment numbers have been -- the rate of decline for unemployment numbers has been declining over the last three or four weeks, right. So I think that is a result of PPP. I don't have any data to prove that point, but I think PPP was a really helpful program to keep businesses, give them a lifeline. And given the data that we're seeing, I have no reason not to believe that it didn't help.

Josh Beck

Analyst

Really helpful. Thanks, Rene.

Rene Lacerte

Analyst

Thank you.

Operator

Operator

Your next question comes from Chris Merwin from Goldman Sachs. Your line is open.

Chris Merwin

Analyst

Yes. Thanks so much for taking the question. Yes. I first wanted to ask about customer adds in the quarter. It looks like you had a really healthy quarter for net adds and just curious if there is any particular strength in any of your channels, whether it's financial institutions, accounting firms or direct? I know, direct had been an area where I think you're investing a bit more. So just curious which if any of those channels were particularly strong in the quarter.

Rene Lacerte

Analyst

We think that the -- one of the powerful things about our model is the fact that we have this broad distribution capability and we did not see any one channel dominate compared to others. We did see success across all channels. And so I think the platform, the messaging that we did start messaging in February, -- I believe it was late February that we started saying, we help you work from home, we help you work remotely. We think that, that matter for any business as they were thinking about what was coming and so nothing specific to any channel. It was just good strong demand across the base.

Chris Merwin

Analyst

Okay, great. And then maybe just another one on virtual card. Is there anything, in particular, you're doing to incentivize supplier acceptance? I think in the past, you talked about an opportunity for virtual card to be maybe 10% to 20% of the mix repayments. [ph] So just curious how so far anyway virtual card has been trending relative to your own expectations?

Rene Lacerte

Analyst

We do not incentivize supplier payments with our customers. Our payments -- our customers initiate a payment. They say they want to make a payment and we decide how to pay the supplier and we work hard to find the fastest most efficient and acceptable way for the supplier to receive that payment. Our partner, JPMorgan Chase does incentivize their suppliers with their payment. So -- and our supplier -- our partner with American Express, which has a virtual card program they, incentivize. So we have different opportunities to learn and see the impact on that model and feel good about the approach that we've taken to date.

Chris Merwin

Analyst

Great. Thank you.

Rene Lacerte

Analyst

You're welcome.

Operator

Operator

Your next question comes from Samad Samana from Jefferies. Your line is open.

Samad Samana

Analyst

Hi, good afternoon and glad to hear everybody is doing well. Great quarter to -- for start calendar '20. A couple of questions. Rene, on the bank's partner side, do you think that with their customers feeling overwhelmed in this environment that your existing financial institution partners are accelerating their focus on marketing Bill.com's embedded features to their end customers? And are you seeing new inbound interest from financial institutions you are currently partner with?

Rene Lacerte

Analyst

COVID-19 has definitely changed the way everyone thinks about how they manage their financial operations, right. And you can't escape it, I mean it changes how we think about washing your hands and conference as we go to and how we pay our bills. So what we have seen from our financial institution partners is that they are keen to help their customers through this. That help primarily in the last month or so has been all about PPP. They have lots of opportunity to help SMBs with the PPP programs they have. But we've also had discussions and understand that they want to help them be able to operate their business from anywhere. It's why the firms that we have really looked to us to help them automate and digitize the processes of their businesses. And I think that this is just been a great reminder for our existing partners, how important the opportunity is to help their businesses. And I hope it's been a wakeup call for other partners that there is something they can do to help their businesses migrate and be more digital. We have seen and continue to see since the IPO increased interest from partners about opportunities to do stuff together. So, it's hard to kind of understand where all that comes together. But we believe that the market is clear for folks and I think this has been a reminder for everybody that's just a little bit kind of data to be using checks and filing cabinets and paper to kind of manage your back office.

Samad Samana

Analyst

That's helpful. And then, John, maybe just one on the guidance, still very healthy growth. Is it fair to assume that if not for the small percentage of the base that accepted the wave payments and the new trials that the sub-rep -- or that the core-rep growth would have been even higher for the June quarter?

John Rettig

Analyst

Good question, Samad. I think it's reasonable. Let me just -- I can say, we've factored into our guidance up to sort of the day trends on churn as well as new customer acquisitions and some assumptions about how the promotion offer that we have for new customers may convert to paying customers. So those things are a bit of a headwind in the quarter, we're assuming that. And so absent those, yes, we probably would have had a higher guide. But we are taking all things into consideration and we think we've taken a pretty balanced view of all the factors that we're able to look at.

Samad Samana

Analyst

Great. And I apologize for asking the third one. But just -- any idea what your vertical exposure looks like? Thanks for letting me squeeze that one in.

Rene Lacerte

Analyst

Yes. So we have looked at our vertical exposure. It is self-reported across our customer base, so it's hard to be 100% accurate about it. And what we can say and what we will share is that at 91,000 plus customers, we have -- we kind of represent the US economy. We kind of just look like you would expect, if you just want to census data. [ph] And what that means is there's not a lot of vertical risk in any one vertical. And we feel good about that and we think that's kind of helping our churn numbers. And that's the thing that we don't know is how businesses are going to do two months from now or three months from now.

Samad Samana

Analyst

Great. Really helpful, guys, and congrats on a strong quarter. Thanks.

Rene Lacerte

Analyst

Thanks, Samad.

Operator

Operator

Your next question comes from Scott Berg from Needham. Your line is open.

Scott Berg

Analyst

Hi, Rene and John, congrats on a good quarter. And John, thanks for the additional disclosures, quite helpful. I guess two questions from me. We'll start off with, number one, Rene, the announced Wells partnership today, obviously they're a large institution with a large customer base. But as you look at the structure of that contract, does it different at all from what you have with either other financial institutions, maybe [indiscernible] or JPMorgan Chase?

Rene Lacerte

Analyst

The -- one of the things I'm really happy, proud, excited you pick the particular [indiscernible] there is that all of the largest banks, the top three largest banks in the country have chosen Bill.com to support their bigger customers -- their mid-market customers. So the deal with JP Morgan Chase, with Bank of America and Wells Fargo is supporting their -- really their mid-sized businesses, and structurally there can be differences between them and we don't disclose those types of differences. But from a financial perspective, it wouldn't be material. So it's a good partnership and we're excited about having all three of them.

Scott Berg

Analyst

Got it, helpful. And then from a follow-up question with regards to the kind of the free trial that you've been giving away in the month of April, and it sounds like it continues today, those 1,000-plus leads that you've been able to kind of gain from that or signings, how does that compare to a typical kind of first month in a quarter, whether it's compared against April or January from another quarter? Just trying to get a sense on that increase in kind of leads or customer base if it's material from what you typically see?

Rene Lacerte

Analyst

Let me just give a little more color on that offering, just to make sure it's clear. So that offering is for businesses that are impacted by COVID-19, and a significant financial impact. It is self-report [ph] itself kind of selecting, but what that -- the reason I'm given that clarity is in most businesses aren't they're coming and they're saying, hey, I need something to manage my back office. So we have kind of to sign up flow if you will. We have the signup flow from our -- what we were doing before COVID and then we had them offer. And so, I just want to be clear that that offer is more of an additive offer than what we're seeing across our normal flows. Does that help clarify?

Scott Berg

Analyst

It does. Thanks, Rene. Congrats again on the good quarter.

Rene Lacerte

Analyst

Thank you.

Operator

Operator

Your next question comes from Bhavan Suri from William Blair. Your line is open.

Bhavan Suri

Analyst

Hey, guys, nice job, and thanks for taking my question. I've got a question on [indiscernible] follow-up with one. And my question is probably a little more forward-looking here. But if we were to compare this to 2008-2009, and you saw tremendous small business formation coming out 2008-2009, but it took a while for them to ramp. And you think about maybe Q4 or maybe Q1 next year, you think about the same sort of small business formation, that will obviously newer companies, more tech-savvy, they're not going to file cabinets, as you said, there is also an under penetration in the market. How do you think the business looks? Or do you see the growth return to normal very quickly? Do you think it's time around new business formation that gets you there? Do you think there's enough sort of at the top of the funnel there is big enough that we actually get there faster than say once things stabilize in 12 months? I'm just trying to sense of what that recovery path may look like for you guys given the focus on the SMB market?

Rene Lacerte

Analyst

Yes. The market is just a really big market, right. This is 6 million businesses. And what we saw in March and in April, this is the reason I gave the comment that it was -- yes, March was the strongest month in the quarter that we just reported on in April was the strongest month that we had. So we -- there is plenty -- there are plenty of businesses out of the 6 million that are saying, I've got to change. I've had this on my list. I've got to change. And so there is that opportunity for us to go make sure they're aware of us that we can actually bring those customers in. And then there is the opportunity like you said of new businesses. So it's hard for me to predict on what's going to happen with new businesses in the rate that's going to happen. It is something that does happen in every recession is that people start up and there are more businesses that come out of it. After you get through that churn part and that's the stuff that is unknown right now and what's the duration of that cycle.

Bhavan Suri

Analyst

Got it.

Rene Lacerte

Analyst

Thank you.

Operator

Operator

Your next question comes from David Hynes from Canaccord Genuity. Your line is open.

David Hynes

Analyst

Hey, thanks guys, and congrats on the quarter, Rene and John. So Rene, maybe you just kind of double-click on the accounting channel and what's giving that channel more resiliency and why you've seen kind of increased traction there in this environment? Is it just that they tend to serve a little bit of a larger customer? Or help me understand what's happening there?

Rene Lacerte

Analyst

The strategy from day one was to support businesses wherever they wanted to turn for help. And by help, I meant just say, I don't know how to manage my financial operations. I want to be more efficient. I want to do it better. And we've worked for 12 years to build a relationship with over 4,000 plus accounts across the US. And the benefit of that, having that track record and having that experiences, those 4,000 accounts all do some business with us today. We know that all 4,000, one, have more clients than they can add that aren't necessarily on our platform today but are doing something else without accounting firm. And two, those 4,000 accounts have a network of their own accounting trends that they do business with and talk with. And so what we have seen is that with COVID-19, there is a significant need that becomes very acute when somebody is saying how am I going to run my business if I can't go to the office. I can't get my employees to get to the office to pick up the mails, to do this, to do that. How am I going to run my business, if I don't have a digital solution? And so accounts that already knew, hey, I've already got this other client that's running their business. And this was the example with Bookminders. They were already a customer, but they were able to use this as a -- I wouldn't say, I mean it has become a catalyst for their business, but use this to help their clients that are saying, I'm lost, I'm stuck, how am I going to run this business, and I don't know how to do it remotely. And so that's the reason that channel has been very powerful for us and it's something that we believe will continue just as the market unfolds their accounts. They have awareness. They have a reach and we have tools for them to make their life easier. So that's why it all comes together and why we were able to see some additional traction these past few weeks here.

David Hynes

Analyst

Yes, that's helpful. And then maybe a follow-up for John, just in terms of thinking about gross margins into fiscal Q4. I mean is it as simple as we should take the kind of the sequential delta in float revenue that you guided for and kind of pull that out on a near 100% margin basis to gross profit? Is that kind of the right way to think about it?

John Rettig

Analyst

Directionally, I think that -- that's the right way to look at it. Our float revenue isn't quite a 100% margin. We do have some costs such as asset management fees and things of that nature.

David Hynes

Analyst

Sure.

John Rettig

Analyst

But there are no other sort of disruptions or obstacles or issues that we're seeing within cost of sales that would translate into sort of immediate margin pressure. It is mainly that float line item.

David Hynes

Analyst

Yes. Okay, very good. Thanks, guys.

Rene Lacerte

Analyst

Thank you.

Operator

Operator

Your next question comes from Bob Napoli from William Blair. Your line is open.

Bob Napoli

Analyst

Thank you. Good afternoon, Rene and John. A question on the platform and the R&D, the investment, and through move up [ph] market, if you would and building out of maybe invoices or other items that you can build that the revenue per customer and maybe as you move upmarket. I'm not sure way through it apply to the smallest customers are not, but love a little color on the AP, AR and invoices, other items that you might be adding over time.

Rene Lacerte

Analyst

Yes. The R&D around mid-market, just to be clear and give a little more history on it is, we've been pulled into mid-market, right. So we have a product and [indiscernible] serving businesses for a long time. And we looked out in the distant data and saw that we had many mid-sized companies that we're using the application. Our partners had pooled us there because they had a need in terms of the examples I gave of JPMorgan, BofA, and now Wells Fargo. So we've seen that need and so the features that we've been adding, I would say are really rounding out the capabilities that we have. I think one of the things we've talked about in the past on the platform is the transition that we've had for a new user experience that allows us to more quickly respond to demand that we want to do, functionality that we want to add. And that has been part of the R&D over the past year, and that's almost complete. And then, I think we talked about payment innovation, right. We've been investing a fair bit on our payment rails, whether that was virtual card, international or the payment timing with the same [indiscernible] and now the real-time payments platform from The Clearing House. So it's lots of ways for us to innovate and we will continue to do that. But I think we're going to always look to what our customers are doing and things that they want and then understand how we can effectively improve their lives and do that as quickly as possible.

Bob Napoli

Analyst

Thanks. So a follow-up question. And we get this question a lot in the virtual card penetration rate. And as we check around the industry, there is very wide differences and penetration rates by other B2B payments companies that may be in the mid-market. And I just wondered if you could give any color because it seems to us like it's early days, you have a lot of room in that revenue per transaction, but any color on the virtual card penetration rate, what you would -- what you think it could become and maybe the push back that you have in driving that further?

Rene Lacerte

Analyst

Yes. I mean I think the -- where we are focused is on creating a solution and the platform that works well for our customers and works well for who they pay or who they get paid by. And so in this case, it's the suppliers that are getting paid. And so our focus like I said on the call, on the prepared remarks, is really focused on matching our suppliers with a known network. We believe given the size of our customers that we think is somewhere in the neighborhood of 5% to 10% penetration over time, but we're -- like you said, we're early days and we're very focused on making sure that the experience that we provide for our customers and for the supplier is actually a win-win. And so we don't have a need to do anything crazy here. We're doing it right so that everybody wins.

Bob Napoli

Analyst

Great. Thank you. Nice job, great to see, and glad to see you guys are all doing well.

Rene Lacerte

Analyst

Thank you very much, Bob.

John Rettig

Analyst

Thanks.

Operator

Operator

Your next question comes from Tim Willi from Wells Fargo. Your line is open.

Tim Willi

Analyst

Thanks and good afternoon, John and Rene. Two questions. First one, just regarding the new contract with Wells, John, is there any way to that we should think about in terms of I guess costs associated with getting ready for that launch? Or you know, whether it'd be support or just the standard to [ph] stand up a large relationship, I guess, typically we see some expense in front of the revenue. And just curious as we think about our models over the next couple of quarters if there -- that's something we should just keep in mind.

John Rettig

Analyst

Yes, a good question, Tim. There is an element of integration that happens in advance of launching with a large financial institution, such as Well. We've got lots of experience with this, given our other partnerships with Amex and [indiscernible] and JPMorgan. So we developed a pretty streamline process and I wouldn't view the cost from now to launch as a material incremental expense that would change the trajectory of our numbers. We've got that factored into our Q4 guidance, and ultimately. we will provide some additional color on the relationship in the future, likely on our next call. As we get closer to the launch timing.

Tim Willi

Analyst

Great. And then my follow-up was, just going back to your comments in your prepared remarks, I believe around the real-time payment testing, and the same-day ACH, I think you referenced as well. I'm curious if you think about the transaction revenue side of core revenue and those two products. Do they open up in your opinion, the funnel in terms of transaction count and customers as I believe they'd probably be viewed as lower-cost ways of making payments and so we may see some play around the revenue per transaction, but there were probably more than an offset around customer acquisition or just transaction growth per customer, as those products sort of find their way into the mainstream?

Rene Lacerte

Analyst

Yes. The reason we included that in the prepared remarks was just to give you color about the capabilities of the payment platform that we've built in our building. And we do think and with same-day ACH that we will change our pricing model to increase the revenue per transaction and it will probably be cheaper than what the other options in the market are, but it will be different than what we price today. And we do think that with real-time payments, there will be a different monetization than what we've done before. So, I think there were two questions I heard Tim, kind of one really around just kind of get you more transactions, and then what's kind of the revenue per transaction is that going to be different? So I just answered the revenue. I think we'll find a way to monetize and just like we have with card and international payments, we'll work on making sure that it's good for our customers and we'll work on making sure that it's good for us as a business. And the number of transactions like we have seen with other payment types that we've introduced particularly, international, it does allow us to bring in more transaction volume different TPV potentially. And so we don't know. This is the early days. We -- in the call. we're just trying to give you a sense of the R&D. It's very early days. I would say it's too early to kind of predict what the business model impact will be. But we think it's going to be an important part of our businesses migrate their payments from paper to digital to have every vehicle available for them to be able to do that.

Tim Willi

Analyst

Understood. Thanks very much for the insight.

Rene Lacerte

Analyst

Thank you.

Operator

Operator

This concludes today's conference call. I will now turn the call over to Rene for final remarks.

Rene Lacerte

Analyst

Thanks again, everyone for joining the call today. We believe in our mission, and despite the uncertain macroeconomic backdrop, we are committed to building a sustainable durable business for the long-term opportunity ahead of us. Thank you for your participation today. Goodbye.