Patricia Bueno Olalla
Management
Good morning. Welcome everyone and thank you for joining BBVA's Fourth Quarter Results Presentation. I'm joined today by our CEO, Onur Genç; and Luisa Gómez Bravo, the Group CFO. As in previous quarters, Onur will start discussing the group figures and then Luisa will go through the business areas. Finally, we will open the line to receive your questions. Thank you very much for participating. And now I turn the call it over to Onur. Onur Genç: Thank you, Patricia. Good morning to everyone. Welcome and thank you for joining BBVA's 2024 full year results audio webcast. We have a relatively long presentation today because it's the annual presentation, but we do have a commitment to all of you that we will start the Q&A, which is the most interesting part of this session. So I'm going to do some of the pages very quick, but I'll start directly with Page 3. This is the summary for the coming pages. I'll spend a little bit more time on this one, but last year basically our focus was on accelerating profitable growth and I'm very happy to say that in 2024 we continued delivering on this on profitable growth, obtaining the best figures over the last decade in growth, in profitability, in strategic metrics and also in the shareholders distribution. Following the page first at the top, I want to highlight the outstanding value creation and profitability metrics achieved. 17.2% growth of tangible book value per share plus dividends, even in a context of market headwinds, as you all know, and return on tangible equity at 19.7%. We have also continued with a very positive trend in net attributable profit, passing for the first time, obviously the €10 billion threshold and growing our earnings per share by 28% in the last year. Secondly, one of the best ways that we can continue to contribute to our stakeholders and the society is through our activity, our activity of lending and beyond, and basically through growing our business in a way that is profitable. That's why you see the first block that we are delivering on the profitability metrics, but also creating value in this process. In that sense, we have increased our loan portfolio by an exceptional 14.3% and we have acquired a record of 11.4 million new customers, enlarging our client franchise. Third, the financial results we see today derive from the progress in the execution of our strategy on the strategic metrics. 2024 was also an exceptional year. 75% of our clients interacted with us through our award winning mobile app and we also continue benefiting from being pioneers in sustainability. In 2024, we channeled almost €100 billion in sustainable business. And last but not least, all of this is allowing us to significantly increase distributions to our shareholders for a total amount of €5 billion, while at the same time, our CET1 ratio remains comfortably above our target. The payout of €5 billion is equivalent to €0.87 per share, divided into two parts. First, the total cash dividend will be €0.70 per share, and the rest amounting to €993 million. It will be executed in a new share buyback program. And we have some positive news to share here that the CNMV, the Markets Authority of Spain, they have lifted the restriction on our share buybacks going forward as they see no impediment in the context of the several transactions. So we will get going on this program as soon as we can. Page number 4, our tangible details now that I have already highlighted to you in the cover page, but important details. So on Page number 4, our tangible book value per share plus dividends, it continues showing an outstanding evolution. Again, despite relatively high currency depreciation, especially in Mexican pesos, this year we delivered 17.2% growth in tangible book value. Beyond that I want to remind you – beyond the annual figure, I want to remind you of the long-term trend in value creation. Since 2021, our tangible book value per share plus dividends every single year has increased quite nicely with an average compounded annual growth rate of 18.1% in this period of four years. And regarding profitability, we continue to improve our excellent profitability metrics, reaching again 19.7% in return on tangible equity and 18.9% in return on equity. Again, best figures over the past decade. Going to Slide number 5, as I always say, the best measure of our performance is the one where we compare ourselves to competitors. In all the key financial metrics we have done better than our competitors, as you see on the page. One more year, we remain clearly one of the most value creating, most profitable and most efficient European banks out there. Then Slide number 6, same theme. But I love the cosmetics of this page at least. As in the beginning of the last year, we wanted to put our profile into the picture. So you see here basically on Chart 6, on the X axis you see the return on tangible equity as a profitability metric and on the Y axis you saw the 2024 loan growth rate in current euros and you do see our unique profile as the page displays. We stand out in terms of growth, we stand out in terms of profitability and our clear intention is to continue on this path. Slide number 7, you can see the very positive trend in our net attributable profit surpassing the €10 billion threshold, which means doubling our results in three years and growing 25% from the previous year. These results, they bring our earnings per share up to €1.68, an increase of 28% year-over-year higher than the growth of the net attributable profit. Thanks to the share buyback program that we executed in 2024. Slide number 8, the growth of our business through which we create a positive impact on the society. We have increased our loan book significantly by 14.3% in the last year. Again, it sounds like a very high level number, but when you deep dive into it, this implies, this growth implies that during 2024 we helped more than 160,000 families buy their homes. We supported more than 715,000 SMEs and self-employed individuals and around 70,000 larger corporates in financing their own growth and establishing new businesses in the process, some of them were establishing new businesses. As we grow our activity, we believe we promote investment, employment and welfare in the society. Moving to Page number 9, talking a little bit about our strategic metrics, new customer acquisition. As we keep reiterating every single call, expanding our customer base, it will allow us to continue growing our business in a healthy and profitable way, in a healthy way, that's the only way that you create growth without creating too much cost of risk. And in 2024 we have set a new all time record of new customer acquisition with 11.4 million gross new customers. It is impressive to maintain this velocity in our view because year after year because given the fact that we are already one of the largest banks in the countries that we are in and the pool is lower and lower every year, but we keep maintaining this momentum. It is important also to follow the depth of the relationship with these new customers with a clear focus on cross selling, especially to this new group of customers. We have now grown to more than 77 million active customers as of end of 2024, compared to 52.6 million customers at the end of 2018. So we increased our customer franchise by 47% in this period and this is across the segments. You only see here the full numbers for the whole bank, but across segments you see a very similar profile. And maybe one more thing to highlight in this page, this accomplishment was only possible because of the digital strategy. I mean you see it in the line in the chart. The share of digital customer acquisition it increased from 21% in 2019 to 66% in 2024. That is our – in our view one of our key differences versus most of our competitors out there. On Slide number 10 continuing with our strategic pillars, our digital strategy complementing our people capacity, it proved to be essential and differential in serving our customer base. On the left hand side of the slide, our mobile penetration rate, that is the share of clients that use their phones consistently in the relationship with BBVA it has increased from 51% to a record high 75% penetration rate. And at the same time our clients are much more active digitally. As you can see also in the bottom left corner of the page, since 2020 we have doubled the amount of logins per month and multiplied by 2.5 times the amount of transactions in our global mobile app. And I say global mobile app because as practically all of our countries they now share the same app, reutilize, design and certain software components hence enabling efficiency. Investing in our people coupled with our industry leading digital capabilities, it translated into obviously higher client satisfaction. As you can see in the right hand side of the slide, the customer satisfaction measured by the net promoter score it improved by 10 percentage points in the last five years. Clear leadership positions in our core countries and clear leadership positions across the board. Turning to Slide Number 11, sustainability, another cornerstone of our strategy, as I’ve said many times in the past, sustainability is an incredible business opportunity and we are trendsetters in this area. As you can see in this page, we accelerated in mobilizing sustainable business with more than €99 billion channeled only in 2024. This has allowed us to beat our cumulative 2018-2025 goal of €300 billion one year earlier than expected. And on the right hand side of the page we also continue advancing in our portfolio alignment commitments, having reduced by 27% the emissions in our committed portfolios advancing faster than our target, as you can see in the page. And this is the result of our efforts to walk the decarbonization path together with our clients and obviously offering the required advisory in the process. Slide 12, from this slide on I’m going to walk you very quickly through the financials, but very quickly. So let’s not spend too much time on this page as it’s a summary of the pages to follow, but I will talk to you about revenue, costs, asset quality and capital. So moving to Slide 13, the annual P&L, I would just like to highlight the excellent evolution of gross and operating income, growing 20% and 24% in current euros respectively. Slide 14, the P&L for the fourth quarter, I will not again stop long here either, but just to remark on the strong quarterly performance with the net attributable profit above the €2.4 billion mark driven by the good performance in core revenues which is very important to us. Great NII performance, even stronger fee income evolution, fees growing 27% in constant year-over-year. The quarter-over-quarter comparison explained as you can see also in the page, but lower results in NTI, net trading income, and the increase in the expenses explained by the higher variable compensation to our employees due to our outstanding results for which we always do the adjustment in the fourth quarter as you all know. Moving to Slide Number 15 also to highlight some positive signals for the future I want to highlight very positive activity dynamics in our two largest markets: Spain and Mexico. On the left hand side of the slide you can see the strong loan growth in both Spain and especially in Mexico. In the case of Spain we have wonderful news to share, because loan growth has improved compared to last year to an excellent 4.1% and within our most profitable segments, consumer and credit cards, growing at 6.8%, mid-sized companies growing at 6.3%. It’s good news because after so many years of deleveraging we are finally seeing good loan growth in Spain. In Mexico loan growth has also accelerated versus last year to 15.8% year-over-year with high margin consumer and credit cards again growing 15.6%; SMEs growing 19.8%. Excellent figures in my view. And then on the right hand side, looking at customer funds, in both Spain and Mexico, again a positive picture. Strong growth figures in both countries in particular as last quarter, I would like to draw your attention to off balance sheet funds which is on the most right-hand side of the page. We are growing even better here. In the long-term, as you all know these funds provide higher customer satisfaction, are much more sticky, they grow faster leading to strong postings in our fee income line. Again, this page in my view is very good news for the coming quarters as the positive dynamics in activity that you see on the page will provide future strength for BBVA. Moving to Slide Number 16, again regarding our activity growth, it’s always good to compare with competitors. So, it’s not the growth of the industry per se, but it’s also the fact that we are outperforming our competitors in activity which we think is important. And as you see in the bubble the numbers in the page we have gained market share in loans in practically all of our markets in 2024 and all with quite nice gains. And even more remarkable in my view is the trend. When you look into the trend we have followed in the last few years, again we have leading franchises and we keep improving on the strength of our franchises. Slide 17, on costs, I would like to highlight the fact once again that this is part of our DNA. We always look into jaws, we end the year with positive jaws. Gross income growing 25% clearly more than costs. Then on the right hand side of the slide, our efficiency ratio it remains one of the best among our European peers, improving again this year’s 226 basis points to 40%. Slide 18, the evolution of our asset quality they remain in line with our expectations in the context of the activity growth in the most profitable segments, clearly within our expectations. But on the maybe on the cost of risk on the left hand side of the slide at the bottom, cost of risk again stable at 143 basis. Then NPL and coverage ratio, at the right bottom of the slide, they improved underpinned by activity growth. NPL entries decelerating in most geographies like Spain, Spain mortgages with the help of declining rates, higher recoveries and we also did some NPL portfolio sales. And the coverage ratio as you see there, it increases to 80%. Slide 19 on capital we have generated four basis points CET1 ratio in the quarter, leading to a CET1 ratio of 12.88%. This is a quarter where we have had significant market impacts and we had exceptional growth of our loan book. But despite that growth in the CET1 ratio, but if you follow the waterfall, first our results, they contribute 64 basis points, then the dividend accrual on AT1, coupons detracting 35 basis points. Then third in the waterfall you see minus 18 basis points due to RWAs’ growth. This figure embeds again for yet another quarter our ability to grow. We grew 5.2% growth in loan book quarter after quarter. In the fourth quarter, a strong quarterly growth. But on top of that, this result is the outcome of several management actions undertaken to optimize our capital. Actions that we have been working on during these past few months. And now we have started implementing in the last quarter, including significant risk transfers, other balance sheet rotation measures. In total, the contribution from these management measures has been close to 20 basis points in the quarter. And half of this was related to SRTs and securitizations. And lastly in the waterfall you have the bucket of others minus seven basis points, which mainly comprises the market related impacts which have been again relatively high this quarter mainly related to dollar, the dollar appreciation and the mark-to-market of the Held To Collect and Sell portfolios and this is partially compensated by the credit and OC that accounting wise, as you know, neutralizes the deduction in the P&L of the hyperinflationary countries. Lastly, it’s not in the page, but we achieved 21 basis points year-over-year increase in the CET1 ratio. This was accomplished in a challenging currency environment, as you all know, and in the context of extraordinary growth in our lending book. I repeat this because it’s important that you – it’s in the footnote, I think, but you do see that RWA growth in constant euros it consumed 156 basis points in 2024, while that same consumption was 132 basis points last year and 101 basis points in 2022. It is actually wonderful to have this growth because we make sure that this is profitable growth, which then implies that we are hatching future capital returns already with such use of capital. And finally on the page there is a bubble at the top. You see that one more positive news. It’s important to note that the final details of Basel IV basically came out and we now expect no negative CET1 ratio impact from Basel IV in 2025. Slide 20, shareholders distributions, in line with our payout policy, I am very happy to announce once again that the proposal to be sent to the governing bodies contemplates the distribution of a total amount of €5 billion for 2024, equivalent to 50% payout at the maximum end of our distribution policy. This is a 25% more payout as compared to last year. This payout is equivalent to a total shareholder remuneration of €0.87 per share, as I mentioned at the beginning, a total cash dividend of €0.70 which is 27% higher than last year, which implies that €0.41 per share to be paid in April 2025, complementing the €0.29 per share interim cash dividend we did back in October 2024. In addition to the cash dividend, we will be proposing once again a new share buyback program of €993 million, equivalent to 1.6% of BBVA's latest market cap. And I repeat again, the positive news here that CNMV, the markets authority of Spain, has lifted the restriction on our share buybacks. As such, after the required authorizations from the governing bodies and from ECB, which presumably should not take too long given the fact that this is part of our regular payout, we will be able to start executing this share buyback in the coming weeks. Slide 21 and I need to pick up some time. So very quickly going beyond the annual results, I would like to report back on the final numbers around our long-term 2021-2024 strategic goals. In short, again, let me not go into details, but I'm very proud of our teams. I'm very happy to say that we clearly outperformed every single one of the originally established goals of the last Investor Day, and as you can see with quite sizable positive beats in every single one of them. Slide 22, for this same period of 2021-2024, I would like to explain the generation and use of capital to you. This page is very important to us. As you know very well, we always have tangible book value, capital creation, value creation in our presentations. But more importantly, at the core of our management discipline, because this metric, not just pure profit, this metric shows the real value added to our shareholders. So in that sense, we put this page to show you that in this period of 2021-2024, we have generated a cumulative total of €35.6 billion of capital. And as you can see in this slide, what did we do with this capital generation? First, we have continued investing in the future capital generation capacity of the group, mainly by growing our business, our loan book, in a profitable way, and I underscore profitable once again here, which consumed €13.2 billion of capital. Second, we have been accumulating excess capital, as shown in the increase of our CET1 ratio since 2021, in the amount of €4.2 billion. And third, in total, the shareholder distribution would be €18.3 billion cumulative since 2021, €11.9 billion of that in cash dividends and the rest €6.4 billion in share buybacks. It's a wonderful page in my view, and I remind you that we have actually delivered more capital in four years than the market capitalization of the bank at the beginning of this period. In short, I mean, combining it with the previous page, the last strategic cycle for us has been a clear case of successful implementation in our view. And now comes the new strategic cycle covering the 2025-2029 period. In that context, I do one final page, and I give it to Luisa. The final page is our new strategic plan. We wanted to give you a first glimpse on the work that we have just finalized regarding our strategic priorities covering the next five years. We based our new strategic priorities, obviously, on the key opportunities presented by the secular trends surrounding our sector, but also some key areas that we want to upgrade our delivery even more, even more. In that sense, starting from the left-hand side, we want to elevate our aspiration to incorporate the client perspective in everything that any team member of BBVA does, define an industry-leading customer service and satisfaction standard and deliver every day, in and out, against this golden standard. I mean, you have seen that we have improved our customer satisfaction levels significantly in the past five years, but we believe we can do more. And beyond concepts, very tangible, we have defined clear action areas through which we believe we can deliver more and exceptional client service, so we will work on this. Moving to the center of the page, we will continue to drive profitable growth, first, through leveraging sustainability as a business opportunity. Second, we will invest more and increase more the value contribution coming from the enterprise segments. And finally, at the center block, I would highlight this new theme around value and capital creation mindset. Big or small, in our daily decisions, I mean, we should further acknowledge that capital is our scarce resource, and we are here to deliver above the cost of that capital. For example, I mean, in every single loan that we give, the acknowledgment at all levels that we are parking aside a certain amount of capital which should then yield a certain level of return, is critical. And we are going to elevate the importance of this throughout the organization. And lastly, on the right side of the page, the enablers to get it done. We will unlock the strong potential of AI and innovation through improving the availability of data and next-gen technologies, and we will continue to invest in our teams, as always, who are, obviously, the real actors to achieve anything, anything in our business. Now, to be able to explain better the reasons of why we selected these priorities, the details of what they actually mean and our action plans, together, obviously, with the associated financial and strategic goals, we are planning to hold our Investor Day during 2025, and given the Sabadell transaction, we thought it would be better to hold that session later in the year. So we will be updating you about the dates in due time. The only thing I will leave you with, as I close this chapter, is that we continue to see positive numbers in our long-term planning. And our favorite metric of tangible book value per share plus dividends under our baseline FX scenarios, it continues to show strong figures around mid-teens. So we are also quite positive about the long-term. And now for the business areas update, I turn it to Luisa. Luisa Gómez Bravo: Thank you very much, Onur, and good morning, everyone. And we start with Spain on Slide 24. And I'm very happy to say that we've seen Spain deliver quarter-on-quarter. We've seen Spain improving guidance throughout the year. And we're actually seeing Spain delivering yet another amazing quarter and closing an outstanding performance for the year, achieving €3.8 billion of net profit. As Onur mentioned before, activity levels remain robust with strong momentum across all portfolios, driving solid loan growth for the quarter, increasing by that 4.1% in the last year. And I would also like to highlight the very sound loan evolution in the quarter itself with that growth of 2.3% quarter-on-quarter. In 2025, the positive momentum in lending is expected to continue, supported by sound economic growth and lower rates. In such a context, we do expect to continue outperforming the market, growing our loan book by low to mid single-digit. Turning to the P&L. As you see, quarterly results stand at €918 million, one more quarter beating the market expectations. Despite the lower rates, NII in the quarter has proven to be resilient, falling roughly by 1% quarter-on-quarter, supported by robust activity growth, especially in the most profitable segments, effective price management, which I think is very relevant, and higher contribution from the ALCO portfolios. We have also seen a strong quarter in terms of fees with significant contributions from CIB and asset management. In this area, we have benefited from increasing net inflows and the recognition in the quarter of the success fees linked to the fund’s performance in the year. On the expense side, costs were well contained throughout 2024, evolving in line with our guidance and leading to a significant improvement in our efficiency ratio, which stands at an impressive and remarkable 35.3%. Finally, asset quality metrics remained benign, supported by solid underlying trends. The NPL ratio declined, while the coverage level increased to close to 60% and the cost of risk is held steady at 38 basis points. Now let me share our guidance for Spain in 2025, which reflects a continuation of the positive momentum we have built. As I mentioned before, we expect loan growth at low to mid-single digit for 2025, outperforming the market. In a lower rate environment, we anticipate a slight decline in NII supported by continued activity growth and higher contribution from the ALCO portfolio. For fees, we foresee low-single digit growth following an exceptional 2024 performance. We expect expenses to slightly grow below average inflation, maintaining our efficiency ratio at around 36%. Finally, we anticipate the cost of risk to remain stable at or slightly below 38 basis points. In conclusion, this has been an excellent year for BBVA in Spain. Congratulations to all the teams. Looking ahead, the strength of our franchise and our solid delivery track record make us confident in our ability to maintain attractive profitability levels in Spain going forward. Now let’s move to Mexico as shown on Slide 26. Once again, Mexico has delivered exceptional results, and I would like to highlight that in the context of, I think, a very challenging environment throughout the year. And these results have been driven by robust core revenues growth, highlighting our leadership in these key market. Earnings reached €5.4 billion in 2024, growing by close to 6% year-over-year in constant euros. In terms of activity, lending growth accelerated in the fourth quarter, thanks to stronger growth in wholesale and the continued expansion of retail lending at a solid pace. Total loans increased by an outstanding 16%, leading to notable market share gains across the Board, reinforcing our leadership position. As of November, our loan market share stands at 25.4%, increasing by 87 basis points in the year. In terms of results, net profits approached €1.4 billion in the fourth quarter on the back of core revenues growing about 3% on a quarterly basis. Net interest income grew steadily, increasing by 2.7% quarter-on-quarter, supported by solid loan growth and disciplined pricing strategies. On deposits, we continue to effectively manage the cost, which decreased by 12 basis points in the quarter. We maintain our competitive advantage – our competitive edge on deposit costs, remaining more than 2 percentage points below our peers. Total fees have also performed strongly, driven by solid growth in credit cards and asset management fees, outstanding efficiency keeping the cost to income ratio at 30% on the back of high revenue growth and finally, asset quality trends remained fully aligned with expectations and our profitable growth strategy. All in, very positive dynamics that make us very confident also looking forward at our Mexican business. And again, congratulations to the Mexican team as well. More specifically, our guidance for 2025 is as follows. We expect solid lending momentum to continue, leading to high single-digit loan growth next year or this year, sorry, 2025. Based on the sound loan growth and our proven capacity to preserve spreads, we expect NII to grow slightly below activity growth, expenses to grow slightly below 2024, maintaining the efficiency ratio at the current levels of 30%. On asset quality, we expect a moderate increase of cost of risk to around 300 basis points in 2025 on the back of higher growth in the Retail segment as has been our strategy in the past year. Moving now to Turkey on Slide 27. Garanti BBVA achieved a net profit of €611 million, a 16% increase compared to the previous year, also within a very challenging macro potential year. As expected, the bottom line improved in the fourth quarter with the Turkish lira customer spread starting to recover and turning positive levels in the Q4. This was supported by the ongoing dedollarization trend and the start of the easing cycle. Recall that we have positive NII sensitivity to lower rates in Turkey, so we will benefit from a faster downward repricing of customer deposits. The improvement in inflation trends throughout 2024 also had a positive impact. The cost of risk increased to 127 basis points after what was an abnormally lower level in 2023, and this is mainly due to higher provisional needs in retail consistent with the cycle. Our franchise has a proven track record of delivering results, outperforming its peers in all key financial metrics with across the Board market share gains in TL lending in 2020 4. It delivered the highest ROE among private peers in the first nine months of the year, driven by a material better NIM that is explained by a higher share of customer driven assets. Looking ahead, we are confident about the performance of the franchise and a growing contribution from Garanti BBVA. Based on our expectations of inflation, interest rates and currency evolution, we anticipate a net profit close to €1 billion in 2025 with a better second half of the year. This positive outlook is on the back of a gradual improvement in the customer spread for Turkish lira in the context of declining rates, a lower hyperinflation adjustment compared to 2024 as the disinflation trend persists, partially offset by a higher cost of risk to stand at around 180 basis points in 2025 with a better second half of the year. In summary, as Turkey continues on its path towards economic normalization, our franchise is already showing encouraging signs of recovery and is best positioned to increase its contribution to the group. And finally, let’s move to South America on Slide 28. The region delivered more than €600 million net profit in 2024, a substantial figure that underscores the strength and resilience of our franchise across the region, even in challenging environments. Solid earnings in the year supported by revenues growth, sound and NII performance in the context of loan growth across most profitable segments and improving customer spreads across countries, strong performance of fees and higher NTI. However, this is weighed down by a higher hyperinflation adjustment in Argentina and increasing costs as inflation continues to exert some pressure on expenses in the region. Asset quality trends improved along the year, I would highlight particularly in Peru and incipiently in Colombia, driven by a more favorable macroeconomic environment and some adjustments to our risk appetite and retail portfolio starting to show through. Looking ahead to 2025, we are optimistic about the region. We expect loan growth above 2024 with continued market share gains in our main markets and lower cost of risk below 270 basis points in the year, supported by improving underlying trends in Peru and Colombia. Overall, the outlook for South America is turning more positive, and we anticipate a higher contribution to the group’s results in the coming years. And back to you, Onur. Onur Genç: So we are 4 minutes late. Allow me to basically not cover fully the last two pages. The takeaway page, we have already gone through them. The only thing I would say to you is that, it's a bit tough for us. When we are doing these presentations, we use all these adjectives which are like amazing adjectives this and that really. I think in 2024, we had an exceptional year. That's the summary of takeaways. And on 2025, Luisa has already given you all the details by country, which then makes up the overall group. But the only thing I would highlight here is that, for the group overall, based again on all the guidance that we are giving to you, we are positive. We are quite positive actually. And we expect to maintain our return on tangible equity at high teens, similar to 2024 levels, as we said before. And on efficiency, we expect to be around 40%, again, repeating the impressive figure that we have had in 2024. Let me now take more time and let's just jump into Q&A.