Carlos Torres Vila
Management
Okay, so a lot of interest as well in – as it’s natural, in our cost reduction efforts in Spain. In Spain and elsewhere this is one of our critical strategic priorities, improving customer experience, while at the same time driving further levels of efficiency. And we are focused on several initiatives to do that. In terms of Catalunya Caixa, I already commented, but very briefly we are bringing forward the total cost synergies that amount to €200 million per year by one year. So it will be achieved in 2017 reducing, starting – in September we’re going to be closing down 400 branches. There will be the employee exits and this is well beyond the plans we had originally with the requirements from Brussels. Beyond that, we are working in Spain and elsewhere in adopting our operating model. I would not pay much attention to the press numbers that are frequently misquoting things that are running around, so the 2000 could refer to anything. What we’re doing is working on one hand the distribution model that I just mentioned with the first 400 closures in September. But we have many projects in engineering with the new paradigms around the infrastructure as a Service, Platform as a Service, Data as a Service, all of that will allow us to cope with growing numbers of transactions and customer interactions, which are big part of the improving experience at costs that are coming down very significantly on a per transaction basis. We have also lots of efforts ongoing in terms of streamlining our operations, leveraging automation, and there is big potential there in Spain and elsewhere to do that. And we’re working as well in the intermediate structures. There was also an announcement yesterday or the day before on simplify structures in Spain, in the regions and intermediate structures that are being reduced. Similarly, the holding level and with the organization we will have further synergies that will have effect in Spain among others. For example, in the U.S. we have our real state, even here at the headquarters where we have. Now this summer, we’re going to use the month of August to bringing more people to the headquarters, that can hold up to 8,000 people and we had a 6,000 now. So with the open space we now have that flexibility to cram in more people and still maintain a good working environment. That will allow us to close a couple of buildings. So, there’s a lots of things we’re working on. Rather than come up with a flashy announcement of a grand plan, we would rather show results as we progress. So will be informing you of our delivery quarter-on-quarter on all of these plans. But I just would highlight once again that cost control, cost reduction is one of our key strategic priorities and it’s going to be one of the drivers of management going forward, in particular in Spain because of the environment.