Denis Turcotte
Analyst · Jaeme Gloyn from National Bank. Your question, please
Thanks, Cyrus, and good morning, everyone. The core capability of our organization is the ability to provide incremental support to our portfolio companies and even take a hands-on approach as required to ensure systematic focus and adjustments to changing economic conditions. With that in mind, I wanted to spend a few minutes today providing an update on the progress we've achieved at a few of our businesses over the last year, illustrating in more detail how we do this. Last July, we acquired CDK Global, the leading provider of technology and software services to automotive dealers. Our value creation plan for the business is straightforward. Adjust the commercial strategy to refocus CDK on the core product and service offerings that drive the most value for its customers and improve the efficiency and effectiveness of its operations by adjusting the organizational structure, reengineering a few core processes and introducing a new cadence of focus and execution. Fundamentally, this is same strategy we executed at Westinghouse and other portfolio companies, which enabled us to generate a step change in the business and phenomenal returns on our investment. We have made tremendous progress at CDK within the first six months of acquiring the business. To provide some specifics, we've organized the core team of Brookfield personnel and established a transformation team with management to ensure focus and intensity. Through the closing process, we recruited and redesigned the organization to be in a position to appoint a new senior leadership team immediately after closing and within several months, rightsized the organization by reducing global headcount by 15%. We've also sold or exited some non-core product and service offerings and are working closely with management to optimize the customer product and service offerings. While there is still more to come, the steps have already -- we've already taken are targeted to improve the business' EBITDA by approximately $200 million annualized once fully implemented. After adjusting for the impacts of these improvements, our buy-in multiple of less than 10 times pro forma EBITDA is exceptional value for a high-quality, market-leading software and technology business. We're now pivoting our focus on modernizing the business' technology stack and improving its user interface and functionality, which will enhance the value of CDK's solution to its customers. Moving to our investment in Nielsen, the global leader in third-party audience measurement across all forms of media. As a reminder, we privatized the business alongside our partner last October. Since then, we have worked closely with our partners and management and made considerable progress supporting the business’ advancement of our value creation plans to improve profitability and position for long-term growth. Last month, the business reached a critical milestone with the launch of Nielsen ONE Ads. It's cross media measurement service, which unifies audience measurement data for advertisers across all platforms and devices. The business is also focused on enhancing its existing ad-supported streaming capabilities. Recent customer wins such as Netflix with its new ad-supported video tier, are validation of Nielsen's value proposition as the leader in third-party audience measurement. In addition, we are working on several work streams to improve Nielsen's operational efficiency and optimizing its organizational structure, resulting in significant cost reduction and a more focused go-to-market strategy. Apart from our recent acquisitions, we're making similar progress in other areas of our business. Everise, our business process outsourcing company is a great example. In just over two years, we have built considerable value by scaling the businesses servicing capabilities by growing revenue and increasing margins through increasing headcount by more than 50% and shifting a significant portion of its delivery capabilities to lower-cost offshore locations. We've also executed on meaningful cost reduction initiatives around IT, human resources in certain areas and facility management costs, while growing the business' addressable market in the health care sector to cater to adjacent sectors, including providers, health systems and distributors. The impact of these improvements has contributed to more than a doubling of EBITDA in the two years, since we've owned the company and it continues to grow. This is another great example of how we build value across the sectors and regions in which we operate through the application of our playbook and the systematic approaches that focus on adjusting product and market strategies to dynamic market conditions, reducing business model complexity, reorganizing to simplify operations, eliminating non-value-added activities and driving supply chain improvements to improve margins and optimize the capital deployed in these businesses, all ultimately driving cash flow return on investment. With that, I'll hand it over to Jaspreet, and I'll be available for questions later.