Brian Moynihan
Analyst · Bernstein. Please go ahead
Well, John, if you look at -- one of the interesting things, just to use the consumer example, if you look at their cost of producing the deposits, in other words, if we take all the costs in the consumer business, put it over the deposit base, you can see that’s dropped 152 basis points, so marginally improving from second quarter to third quarter by 3 basis points last year, 7 basis points this year. That is just all the stuff we are talking about. If you look, there’s a few less branches. The transactions per branch are going up. The sales in branches continue to go up, as well as digital sales. And you can look at all the statistics on page 15 of the digitalization. That we’re taking through the whole franchise. So, specifically, headcount reductions are due to continued applying of technology, branch reductions, bigger branches, more sales and relationship management people, but less number in footprint and more efficient -- more activity by the customer taking to the digital platforms, digital sales at 23%, and it’s just bringing square footage down in the company from 130 million to about 75 million, continued densification beyond that due to not only reduced FTE, but also the ability to densify the space through some of the work we’re doing in new space, for example, in New York. We created an internal cloud. There was an external cloud at the time. People didn’t even talk about the concept. We brought about 80% of our applications onto that cloud. That makes us much more efficiency in our server costs and environment; standardization of platforms. It is every little thing. Frankly, 9,000 less managers over the last three years. To give you a sense, since 2015, we started looking at layers and expanse of control in the Company. And so, it isn’t ever going to be any one thing. Each year, we invest probably $0.5 billion in initiatives to help drive efficiencies. But, the efficiencies not only show up in pure dollars, they also show up in operational losses, and litigation, and other things, which is just -- we strive to be perfect. And if we can’t be that, we’ll be excellent, and that will produce a lot of saved money. If you look back over the last decade or two, we’ve had errors and operational losses, which led to some well-known issues, but -- and all those are costly. Our job is to keep it out of here.