Walter Lynch
Analyst · Baird
Thanks, Susan. Good morning, everyone. As Susan mentioned, our regulated businesses had a strong year all around with historic capital investment, strategic acquisitions and continued O&M efficiency gains that benefit our customers. Let's walk through some of the regulatory highlights of the fourth quarter of 2016. In December, we received an order adjusting rates for Illinois American Water. The case was driven by approximately $340 million and infrastructure investments across Illinois to ensure reliable service. The order will result in$35.2 million in additional annual base rate revenue. Additionally and included a volume balancing account, which is a type of revenue stabilization mechanism. We would also like to note that Illinois American Water was rated the top water utility and customer satisfaction in the Midwest by J.D. Power. In West Virginia, we received approval for a distribution system improvement charge, which will enable us to accelerate our infrastructure replacement reliability program, through DSIC, West Virginia American Water will make approximately $29 million in system-wide upgrades in 2017, which remain a 40% increase of pipeline replacement from 2016 and only impact our average customer by about $0.52 per month. We're also weighting the West Virginia Commission's decision of an agreement related to the PFCs review of the Freedom Industries chemical spill. The settlement recognize the important changes made over the past three years to improve customer confidence in the water system and additional efforts plan in areas like source water monitoring, protection planning and public communications. We believe this resolution is in the best interest of our customers, our employees and our company. As always, we'll continue to bring our customers the best service possible and we believe that we're positioned to be an industry leader in source water protection and planning. In addition, California American Water is requested an extension of its current cost of capital and is awaiting a response from the California Public Utility Commission. This would affect rate starting in January 2018 and of course, we'll keep you updated. I also want to mention that last week, we announced multiple promotions and state leadership positions. From time-to-time, we talk about our commitment to developing talent with in, leveraging our internal expertise and having robust and sustainable succession plan. Last week was a perfect example of that. Long time leaders with proven record of accomplishment were promoted the take on new challenges American Water, having a strong bench as critical part of any company's success. We believe that our efforts in this regard to position American Water very well for the future from a talent perspective. I congratulate all our newly promoted leaders. On Slide 11, our employees drive legislative and regulatory relations and through their efforts, we made additional progress in 2016. Fair market legislation continues to expand most recently in Indiana and Pennsylvania. And in the past five years, legislation has been enacted in five of the states we serve that directly help communities address distressed water and wastewater systems. Our employees will continue to work with state and federal officials to help the nation and our states tackle serious water infrastructure challenges beyond our own Company. Turning to Slide 12, 2016 was also a great year for growth. We added 13,000 customers to organic growth in our existing service areas and through pending and close acquisitions will add approximately 82,000 customers in our regulated businesses. This includes our newest wastewater customers in Scranton and Dunmore. We completed the acquisition of Scranton last December and we were so pleased to welcome the 31,000 new customers as well as the new employees who joined our Pennsylvania American Water team. Moving on to Slide 13, doing right by our customers is key to our ability to grow. This means smart investments balanced by efficient operations and capital deployment. As Susan mentioned, we invested more capital this year than in any other with $1.3 billion going into our regulated operations. This is critical to reliable service, but it's also about affordable service. We spoke about this at our Investor Conference. You can see the progress we made in our O&M efficiency ratio going from 44.2% in 2010 to 34.9% for the last 12 months ending December 2016. We established a new target of 32.5% by 2021. And our success here is 100% due to our employees, and a culture of continuous improvement and a commitment to our customers. For example, in our Pennsylvania operations, we found and repaired more than 5 million gallons per day of unknown non-surface leaks using sell loggers. This technology provides remote alarming and automatic data uploads from any location where self service is available. We estimate that will save $75,000 per month in just one operating area. We will now look to expand this across our footprint saving money and valuable water for our customers. Finally, on Slide 14. I just want to highlight some of the examples of how our operations really demonstrate our vision clean water for life every day. In both New Jersey and Tennessee, we help the area struggling with water source challenges. A local leader in the surrounding county, Bledsoe as Tennessee American Water, if we can help a small community and private wells during the exceptional drought of 2016. We are able to quickly mobilize water tanker and delivered to local volunteer fire department. As soon as we arrived, residents were lining up to fill containers for use in their homes. In New Jersey, we transferred 4 million gallons a day through the northern part of the state under a drought watch. We are able to provide assistance here because of our expansive distribution network, and the interconnects throughout the state. We are also completing an internal project that will increase our capacity to transfer volumes greater than 10 million gallons a day in cooperation with the New Jersey Department of Environmental Protection. In California, our project to remove the San Clemente Dam and reroute the Carmel River was named Green Project of the Year by The American Infrastructure Magazine. This project was a win for the local people and the environment. The removal of the dam and restoration of the river has many benefits, including the recovery of threaten wildlife, the preservation of more than 900 acres of coastal watershed lands and the permanent removal of the public safety risk posed by the San Clemente Dam. And of course, we are proud of the excellent water quality results as Susan mentioned. These results give our customers' confidence in the water they drink and use everyday. So it was a great year of growth, smart investments and engaged employees, driving efficiencies and quality results also benefit our customers. With that, I'll turn the call over to Linda for more detail on our financial performance.