Thank you, Steve. Before I review the quarter and the year to date, I'd like to explain why our Q3 revenue came in lower than anticipated and why it does not impact our current fiscal year. As we communicate regularly, the timing of order receipt and delivery can have an impact on our quarterly revenue and this was the case in Q3.
$20 million of small unmanned airplane systems planned for shipment in our third quarter completed assembly and test in January, but those shipments were pushed out into the first week of our fourth quarter due to an administrative delay in customer acceptance. As a result, customer acceptance was not processed until Tuesday, January 31, 3 days after our third quarter end. $20 million of revenue will be recorded in Q4 rather than our third quarter as planned. However, this timing will not affect our annual revenue. We do not expect similar administrative delays in the future.
On today's call, I'll provide a brief overview of our Q3 performance and then I'll review progress in our business segments, reinforcing 3 points: our team is executing effectively against our Q '12 plans; our core businesses continue to prosper and are positioned for sustained growth; and we see tangible evidence of adoption of multiple long-term growth initiatives.
Jikun Kim will address financial performance and I'll follow up after his comments with our view of the balance of fiscal year '12, our long-term growth drivers and some initial color on how we view our fiscal 2013.
Now on to Q3. Delivery timing aside, our team performed well and executed to plan in Q3. We produced quarterly revenues of $72 million and fully diluted earnings per share of $0.26. Comparing the first 9 months of fiscal 2012 with fiscal 2011, our revenue was up 15% and diluted earnings per share increased by 50%.
The $20 million of small UAS delivered early in our fourth quarter gives us a strong start to what we anticipate will be a record Q4 revenue. Additionally, gross margin and efficient energy systems continues to recover from its Q1 low point, increasing to 29% from quarter 2's 25%.
Now focusing on small UAS within our Unmanned Airplane Systems segment. While Raven remains the most widely used UAS in the world, Puma is continuing to gain broader exposure and adoption with multiple customers. We have also been demonstrating 2 smaller platforms, Digital Wasp and Shrike VTOL, and customers are providing positive reinforcement that these platforms will eventually see meaningful adoption. We expect that they will expand the value and the capabilities of our family of small UAS.
We have also successfully expanded our UAS support services beyond training and field support to include operating AV-owned systems to deliver information to customers as a service. These services have been well received and have driven significant growth. We expect support services revenue to double this year over last year.
This calendar year, we will introduce the latest upgrade to the Raven system, a pan-tilt-zoom payload for both electro-optical and infrared imagery. This capability dramatically improves the imagery and the operational flexibility of Raven and is easily retrofittable. We expect this upgrade to be adopted by the Army this year and we believe it will be attractive to other customers, both in new acquisitions and as an upgrade for the installed base.
Small UAS are integrated into the way our military plans, equips, trains and operates. These systems uniquely empower the squad level units to know more about what's going on around them, better enabling them to avoid and defeat threats, move faster and save lives. The Marines reported that during a 6-month period, there were 90 incidents in which the ability to immediately engage targets with the same unmanned aircraft that identified them would have enabled effective engagement of enemy forces in placing IEDs. And that was before the broad adoption of Puma in route clearance patrols.
When you consider the addition of the backpackable Switchblade loitering munition capability, you can imagine a squad with real-time situational awareness and a beyond-line-of-sight precision strike capability. This turns the squad into an ever more effective fighting force that can acquire and quickly act on intelligence, empowering them with what the military calls, overmatched capabilities.
Integrating ISR and precision strike at the squad level will translate into an important advantage -- increasing effectiveness while decreasing U.S. casualties, collateral damage and cost. We think that's a powerful value proposition at any time, but even more so in a budget-constrained environment.
Staying on the topic of budgets, the President's recently announced fiscal year 2013 budget request contains about $45 million of line items for our small UAS and for a small organic precision munition. The majority of this funding, $25.8 million is for Army Raven systems. While this may look like, to some, a demand decline for Raven, this amount is consistent with our expectations and it is consistent with last year's Army future year defense program report as well. We have seen the size of these Raven procurement amounts increase and decrease from year-to-year based on the Army's long-term acquisition plans. Demand for small UAS remains strong and we do not believe this lower budget amount is driven by forced reduction initiatives or ops tempo. In fact, budget documents show planning Army Raven procurement now extends out through 2017, reinforcing the continued demand for small UAS. From a business perspective, budget line items accounted for only about a 1/3 of our total UAS revenue in previous years. Furthermore, Raven system procurement by the Army in our current fiscal year 2012 is a smaller percentage of our total UAS revenue than in the past. Continued product and service diversification have positioned us well for future small UAS demand, both within and beyond the U.S. Department of Defense, and we expect this part of our business will continue to prosper.
International demand is following a pattern similar to DoD's adoption of small UAS. That is, trial, initial adoption, formal requirements, acquisition, upgrade and support. The broader international military market is trailing DoD by 5 to 10 years, but it is continuing to develop and we believe it will represent significant demand for our solutions.
The U.S. Congress and the FAA seem to be moving to action on permitting UAS to operate in the national airspace. And the topic has generated a flurry of news coverage, reflecting broad interest.
The FAA's recently signed budget calls for the agency to integrate UAS into the national airspace and the FAA itself is preparing to publish its recommended rules for small, unmanned airplane systems later this spring. In anticipation, we introduced the Qube system in October, as our first solution tailored for the needs of nonmilitary markets.
Public safety is one early nonmilitary market segment that we believe will adopt small UAS in a meaningful way. We were encouraged by the significant level of interest in our solutions within and beyond the public safety community, and we fully expect that our small UAS will serve public and commercial interest in the future, saving lives and property and enabling new capabilities and services in the process.
Predicting the timing and the rate of adoption of innovative solutions is always difficult. But we believe that we are recognized by many as the leader in this new category and we fully intend to maintain that position to grow with a significant emerging market.
Moving from small UAS to loitering munitions, Switchblade continues to gain funding and active interest from customers. The $4.2 million Air Force contract we announced in February represents a second such order involving production Switchblade units, the prior order coming from the Army. Demand is continuing to build and broaden. As a single use round, the potentially high production volume of Switchblade could enable ever more cost-effective manufacturing, creating even more compelling customer value. We're fortunate to have ATK supporting us as a partner on Switchblade and our systems solution benefits greatly from their munitions expertise. We anticipate more Switchblade orders in the future and believe that broad adoption will drive significant long-term growth.
Global Observer is our large UAS designed to operate as a stratospheric satellite, providing a portable, persistent communications and remote sensing.
Although we have not provided news on Global Observer, we have not stood still since last April. We are talking with customers about moving the Global Observer program forward, and we have continued investing our own funds to further our manufacturing transition capabilities to ensure that we are prepared, once we have secured customer support to move forward. We believe the need for Global Observer is as strong as ever and remain committed to deploying this unique innovation.
Now shifting to our efficient energy systems business segment. Wahid Nawabi recently joined AV as Senior Vice President and he's been working closely with his team, as he takes over leadership of this segment of our business.
Our EV test systems and industrial electric vehicle charging product lines are continuing to grow. And we see significant growth potential for our on-road electric vehicle solution offering.
As I mentioned earlier, we saw the gross margin again improve at EES, as we had expected after Q1. We are also building on our strong position in the EV charging market, now providing and installing the home and dealer-charging systems across North America from Mitsubishi, BMW and Nissan. 2012 is shaping up to be an important year for electric vehicles with the introduction planned for new plug-in models for Mitsubishi, Ford and Chrysler Fiat and others. We have now deployed over 7,000 -- around 7,000, level 2 charger docks in North America and have installed 27 DC Fast Charging systems. Most public charging will require a network to manage access, availability and electric usage and our network solution is a key element of our public charging offering. The network solution we built to support NRG's echo systems in Houston and Dallas/Fort Worth is operational and provides drivers the ability to charge at their homes or in public locations, when and where they need to. Given the emerging nature of this market, we think that providing the most comprehensive solution of private and public hardware, installation and service, customer relationship management and network software positions us as the provider of choice for many automakers, utilities and other stakeholders.
We believe this market will continue to evolve and our broad solutions and relationships will position us well for the winning moves that will drive long-term growth and profitability. We like our position and we believe that our approach continues to be validated by contracts with important participants in multiple segments of this market.
With that as a broad overview of the business, I'll turn the call over to Jikun to provide a detailed financial overview.