Shabtai Adlersberg
Analyst · Barclays. Ryan, your line is live
Thank you, Niran. We are pleased to cap up 2023 with a solid fourth quarter results and with healthy growth in the strategic areas of our business, namely UCaaS and customer experience. At the same time we have seen important accelerated development and nice rise in opportunities relating to conversational AI which grew more than 50% year-over-year and it's quickly becoming a new growth engine for success in the areas of Microsoft Teams and UCaaS. Altogether when we combine the progress in our operation in the UCaaS, customer experience and conversational AI segments, it is clear that our focus on the enterprise space where business reached a level of 90% of company revenues for the quarter in the full year starts to birthroot and drive continued business expansion in enterprise space going forward. With continued focus in 2023 on shifting our business model into subscription and recurring sales and the shift to higher margin cloud software solutions and services, we are making significant progress in our transformation to become a software and services company. As in previous years, services revenue evolved to contribute about 50% of our business. We have built throughout this past four years a profitable managed services business exiting 2023 with 50% growth year-over-year enriching a level of $48 million annual recurring revenues for our Live business. We expect continued Live business growth in 2024 which currently is planned to grow on the order of another 40%. As a result, we've made significant progress in our strategic initiative to increase our software and service revenue mix to nearly 70% in 2023 up from 60% in 2022. Shifting our focus in 2023 to AI-first voice-related software and application and more so for 2024, we're now adding a new strong leg in form of software-to-service solution in the Conversational AI space which should further drive expansion for our business and profits in coming years. To recap on our success in the past 15 years, we've built a very strong voice mode position in the industry. Our partnership with leading application vendors such as Microsoft in the UCaaS space and Genesis in the customer experience market is a testament to our success. Set success has been focused in the past on voice network infrastructure and we became top connectivity player in both the gateway space and the enterprise SBC market. We are now shifting our focus toward AI-first business voice application for the UCaaS and CCaaS markets which represent both huge opportunity in terms of chance and ultimately hundreds of millions of seats to serve. Combining our assets and capabilities in the areas of telephony, voice networking and infrastructure with the new emerging conversational AI solution, we believe we are creating a rather unique position in the industry which we believe would be hard to compete with and/or replicate by competitors. In 2023, we've already seen good signs of growing fast in this space which would further pave the future for business expansion. Another key accomplishment in 2022 relates to our growth in the customer experience market. We are now investing in two key areas. First one is taking advantage of our strong offering of voice infrastructure for the customer experience networks and deployed solutions. We saw much success working with leading CX vendors in helping to transform legacy on-prem solution which are gradually becoming less efficient and progressing to new evolving cloud-based modern CCaaS solutions. In this space, we saw much success in our Live CX services and enjoyed growth of about 20% year-over-year for the full year. Secondly, we saw huge success related to the penetration of the customer experience market winning new potentials with our Voca CIC product or a new leading initiative for AI-first, Azure-native CCaaS solution for the Microsoft Teams environment. We saw initial launch wins with enterprise customers in North America, among them with one of the largest university of the enterprise. And the second one is Fortune 500 global manufacturer. In both cases, the Voca-CIC solution has displayed an incumbent team 35 CCaaS vendor, which serve both as proof points that Voca-CIC is ready for prime time. We expect this initiative to further increase CCaaS market penetration in 2024 and beyond. All-in-all, we ended fourth quarter in the CX area with record business level of over 40% year-over-year and close to 20% for the full year. Exit 2023, customer experience revenue now represents more than 20% of our business going forward. As such, we have high confidence in the customer experience segment emerging a second major growth pillar for our business in addition to our Microsoft Teams UC voice success. Now to UC. Within enterprise, our UCaaS business continued to perform well. Business in the Microsoft UC grew 5% year-over-year in the fourth quarter. Full year Microsoft UC business increased 7%. Microsoft Teams business grew 10% year-over- year for the quarter and 13% for the full year. At the end of 2023, Teams business is now more than 95% of the Microsoft business. Skype for Business revenue continued to decline in the fourth quarter with related revenue declining above 40%. For the full year, they declined approximately $8 million or 55%. So exiting 2023, Skype for Business declined to less than $1 million in the fourth quarter, which means that Skype for Business revenue would no longer weigh on the Microsoft business going forward. And thus, we should see the full impact of Teams growth in terms of expansion. On the services side, we continue to experience continuous strong momentum for AudioCodes Live Managed Services. Business mainly in the Microsoft Teams environment with annual recurring revenue growing 50% year-over-year ending the quarter at $48 million consistent with our expectations. On the SBC product line front, we enjoyed a very strong fourth quarter ending above $35 million of revenue. For the full year, we did the year with revenue of close to $130 million. In December 2023, research from Omdia ranked AudioCodes as the market leader for enterprise SBCs for the third quarter of 2023 with a worldwide revenue share of 23.2% in its enterprise SBC and voice-over-IP gateway market record. Our median SBC line is keen winning Microsoft Teams direct business. Again, getting back to where I stopped. Our Mediant SBC line is keen winning Microsoft Teams Direct Route business and full connectivity in more market areas such as Zoom, phone, Genesis, Cloud, CX, Microsoft Dynamics 365, and other leading UCaaS and CCaaS solutions. While growing nicely on the enterprise space, we have witnessed rather soft business in the service provider space. During the fourth quarter, business in this space declined above 60% [ph] year-over-year and over 40% for the full year. With economic slowdown across the board in 2023, the effect of growing inflation coupled with high interest rates has affected materially sales of other related products, which in return had an impact on sales of equipment gear provided to service providers worldwide. It is important to understand that though the longer term plans and definitely with the shift we are making towards more software and services, this decline was anticipated to occur over the period of the next three to five years. Due to the accelerated economic slowdown in early 2023, we saw acceleration of this trend and that have seen major impact already in 2023, which should have occurred anyway in coming years. As such, we believe that the pressure and impact on our growth from the decline in the service provider space early 2023 will be substantially relieved in 2024 and beyond. While visibility in the segment remains limited, revenues did stabilize sequentially in the quarter, which may point to a better 2024. On the operation side, I'm glad to report solid progress in non-GAAP gross margin, which has recovered from early first quarter with 62.1% in 2023 to reach in fourth quarter 67.6%. Coupled with disciplined expense management, non-GAAP operating margin has also improved dramatically from 4.9% earlier in the year to reach 16.9% in the quarter, which is in the range we defined for our long-term financial model. This continued focus on shifting core business model into subscription in recurring sales and shift to higher margin cloud software solutions, we expect operation margin to keep inching forward in coming years. On the cash flow side, we have witnessed a very successful quarter. Operating cash flow grew to $9.3 million this quarter and $14.9 million for the full year. Regarding headcount, all-in-all, we are fully disciplined in hiring, mainly in our networking business. However, we are adding a select position in the growing areas of customer experience and conversational AI. We ended the fourth quarter with 950 employees compared to 938 employees in the previous quarter. As for the guidance that Niran provided earlier, we are initiating 2024 revenue guidance of $252 million to $267 million for the full year. We anticipate mid-range revenue growth of about 6% compared to 2023. Non-GAAP EPS guidance of $1 to $1.15, that anticipating mid-range earning growth of about 40%. The top-line outlook builds in continued conservative enterprise spending environment and assumes modest growth in networking and high double-digit percentage growth in conversational AI backed by ongoing healthy pipeline funnel. As the key wins in the quarter, we've signed a 36-month live contract with one of the world's largest PBX companies, enabling the vendor to use the AudiCodes as a defective solution when provisioning its end customers with Microsoft Teams Voice. We've signed a 36-month contract with one of the largest universities providing Voca-CIC Azure Native Teams certified contact center solution and smart compliance recording as competitive displacement of a Teams' CCaaS incumbent. We also signed a 60-month contract with Fortune 500 Global Manufacturer providing Voca-CIC Azure Native Teams certified contact center solution and smart compliance recording. Again, it's a competitive displacement of a Teams CCaaS incumbent. To wrap up my introduction, we had solid fourth quarter and strengths across the board in strategic areas of our business, having navigated well in an ongoing difficult market conditions. We are gaining market share against our primary competitors, having scored multiple landmark deals in both the UC and the CX space, which serves as validation of the successful execution of more land and expand strategy. This sector of capital with core business leading indicators such as pipeline remaining robust gives us conviction that we have the right strategy in place and on the right path to execute on our commitment of returning to revenue growth and driving operating margin improvement in 2024. We've increased focus and investments in technologies and services for the UCaaS customer experience and conversational AI markets backed by strong live booking mainly in the teams like CX and Voca-CIC. We believe we are on the right path to execute on our plan to achieve revenue growth and drive, improve profitability in 2024. And with that, I've concluded my introduction. I would like to move the call to the operator.