Shabtai Adlersberg
Analyst · Jefferies. Please proceed with your question
Thank you, Niran. We're very pleased to report strong financial results and continued progress in our business in the second quarter of 2021. This is the second quarter in a row where our revenue grew 13%-plus year-over-year. As a comparison, growth in the second quarter of 2020, last year, was about 8.2%, so quite a leap in terms of revenue growth rate. Now, the majority of this growth came from the enterprise business which has provided close to 85% of the company revenue in the second quarter. To remind us all, enterprise business consists of our UCaaS and Contact Center market operations. Bottom line of this is that while the company revenue grew 13.2%, enterprise-related revenue grew above 20% year-over-year, which clearly points to the potential of increasing our company annual revenue growth rate in coming years well beyond 13% a year. During the quarter, we continued to execute in all of our three strategic business areas in the enterprise space. First, Microsoft Teams, business grew well above 20% year-over-year. I should add that, in general, we saw robust demand in the U.S. enterprise market, much along the same trend we saw in the first quarter of 2021. This is a direct result of the decline in the pandemic in the U.S. and in other markets. Contact Center operations grew nicely year-over-year. We'll touch that later on, and we will talk about developments -- some developments that we have seen in certain areas. And in conversational AI, we saw nice progress in several business lines, most important, booking and revenue growth of more than 100% year-over-year. In summary of the progress made in the UCaaS and Contact Center and in view of similar such trends in several past quarters, second quarter industry dynamics further underscores the fact that collaboration, hybrid work, and work from home remain key industry trends, not only in 2021, but well beyond. And thus they do present for us long-term growth potential. Also, it's important to say that our decision made at the end of last year, to increase our investment in R&D, sales and marketing, and services on account of lower -- of trading off for lower operational margin and profitability proves to be working well, and should fuel our success in the market in coming years. And much along the same line reported in the previous quarter, we experienced strong demand and performance in our North America services operation, and continued as we see business strength. And so the outlook for 2021 in the second-half of the year looks positive and promising. Going back to the various business line performance during the second quarter, here is a breakdown. UCaaS and UC, which contribute about or above 70% of revenue, grew above 20% year-over-year. Contact Center, which provides for between 10% and 15% of revenue, grew above 25% year-over-year. So, all in all, if we take enterprise as a whole, which provides close to 85% of revenue, we grew above 20% year-over-year. In view of that we should have been growing faster. However, there's one business area, the service provider CPE business, which really suffered substantially from the pandemic, much along the same lines that we have seen in previous quarters. So service provider CPE, which was top of $10 million a quarter, last year, was substantially below that in the second quarter. And we have experienced decline. If you take service provider CPE, that's about between 10% and 15% of revenues. So that's basically the difference between the growth of 20%-plus in the enterprise, and the overall company growing only about 13%. Last, I'll mention two other business lines which are really minor at this stage. First is the voice AI business which is just about 1.5% of business, but grew year-over-year 100%. Technology business continued to decline. It is now about 2% to 2.5% of overall revenues, and has declined about 15%, but all in all, very strong quarter in terms of our enterprise performance. Now, getting to our long-term financial model that we presented in the last two quarters, generally we're looking for the current three years, '21 to '23, to provide for revenue growth of 13% to 15%, non-GAAP gross margin 67% to 70%, OpEx as a percentage or revenues we said it would be capped at 47%, and then non-GAAP operating margin to be in the range of 20% to 23%. If we look at second quarter performance, we seem to be well within those ranges except for OpEx. OpEx came at 47.3%. And we believe that indeed going forward, we will fix that range, and I think we will probably target 47% to 49%, or even 50%. It all comes to investing more in areas where we feel that there's a lot of potential and we should increase our investment in this area. Now, touching on several more important financial data points for the quarter, OpEx increased substantially more than 5% sequentially, mainly due to two key factors. One is increasing headcount, I'll touch that immediately, and then the impact of much lower new Israeli shekel versus the U.S. dollars exchange rate. Basically, I should say that we basically we were hedging at that conversion rate up to the end of the first quarter of 2021, and we enjoyed a very good rate of 3.7% new Israeli shekels per dollar. However, in the second quarter, we know it was available, and therefore, we were at 3.3%. So, there's a big gap of about 11% between the exchange rate used up to the second quarter, and in the second quarter. That explains a surge of more than a $1 million in our OpEx expenses. Headcounts increased 31% -- I'm sorry, 31 positions to 821 full time employees in second quarter '21, growing 9% year-over-year and 3.9% sequentially. Obviously, adding more than 70 positions over the year-ago quarter clearly demonstrates our confidence in our continued expansion for our business. Cash flow from operating activities, we generated $17.1 million in the second quarter, and more than $30 million in the first-half of 2021. That compares with just $17.5 million in first-half of 2020. On an annual level, we can now plan on annual cash flow from operating activity of $55 million to $60 million in 2021, generating a lot of cash, and allowing us to allocate capital for various targets that we see. Deferred revenue continue to grow, and amounted to $73.3 million versus $65.1 million a year-ago, an increase of 12.6% over the second quarter last year. Now let's go to the key business area that present the most potential for us. Let's talk first about Microsoft. So, Microsoft business grew above 20% in the second quarter. We've seen accelerating mid-market opportunity that we had access to. We have been leveraging AudioCodes Live Services. I'll talk more of that later on for Microsoft Teams, mostly around back routing as a service. And at this stage, live contracts -- total contract value pipeline equals several tens of millions going forward. So, we have generated for us quite a potential going forward. Within the Microsoft Teams space, IP phone business came back from 2020, and was stable and showing plenty of room for growth. That was a very nice comeback, as compared to 2020 where we all suffered from the pandemic and the fact that there were no purchases of devices for premises. Although the magnitude of the recovery is somewhat encouraging, we all know about the ongoing chip supply constraints, and therefore we believe that we could be heard in the third quarter from shortage of chips. We continue to certify our devices for video conferencing in the Teams environment, also invested quite a lot in the Microsoft Teams environment, we've been investing in a new proprietary development for that ecosystem, invested substantial R&D to come up with an offering that's new to the market, with Zoom that we'll talk more about it as we launch it early 2022. About our Live Cloud operation, where we try to provision and help our service provider provide live service themselves, we saw some progress in that space. We are releasing a major release in the September timeframe, and that will allow us to add multi-tier and reporting make it more powerful for the go-to-market. We have one big OEM that sign-up to Live Cloud and is now introducing it in their channels. And our program that is very important to us is Microsoft Operator Connect. Microsoft introduced API for Teams, allowing operators to integrate to the Teams marketplace and offer their plans in the IDs. Lab cloud testing with Operator Connect API started already, and we expect an introduction to the market in the first-half of 2022. In terms of growth, we've seen definitely growth in the Teams space; Teams has grown 90% year-over-year, compared to the second quarter in 2020. Skype for Business continued to decline. All in all, if we compare it to the second quarter of 2020, the decline was about 45% year-over-year. All-in-all, we continue this, I've mentioned before to grow on overall Microsoft business 20% year-over-year, and this says Skype for Business really is down to a level where further decline will not contribute much to the decline of Microsoft. It was also a very successful quarter in terms of new business created. We've seen a lot of business created mainly in the Teams space. We've seen an increase of more than 100% year-over-year, and more than 20% sequentially. So, definitely quite active area for us. In terms of some of the wins we enjoyed, I can talk about one big win in Western Europe, where we provided a managed services solution in that space. The significance is that many services providers finding articles live, it's an easy way for them to accelerate time for service. We also enjoyed a large contract with a leading Tier 1 operator in Asia-Pacific. Basically, we believe that large service providers continue to roll out Teams to the SMB and mid-market accounts through those types of services. Also, we've seen large enterprises, which we acquired, the customer in Skype for Business many years ago, they keep placing purchases and expansion as they migrated themes, and we've got such examples both in Japan and the U.S. Now, to our live offering, which is really the key to our success going forward; so let's talk about Teams Voice-as-a-Service. This is where we focus. Teams Voice-as-a-Service is our best offering today in the market. In 2021, we have significantly stepped up our efforts and accelerated the introduction of articles live themes, Voice-as-a-Service, addressing critical challenges faced by mid and large sized businesses as they adopt Microsoft Teams phone system. Teams Voice-as-a-Service removes complexity from the integration of Teams collaboration, Unified Communication and Enterprise Telephony, and provides a seamless rapid and cost-effective migration to Teams. In building this service, we have brought together our SBC, network and user management products and complete set of automations are delivering them on a per-user per-month software-as-a-service model. This allows our customers to quickly integrate SIP trunk contracts, integrate with legacy solutions, and roll out globally including on premises devices such as phone, video rooms in analogue adapters. Our consulting services team can help address planning, design and discovery together with the partners, or to complement the capabilities of some Office 365 partners who have expertise in the Microsoft software solution, but select telephony knowledge. Since introducing the concept of Live mid last year, we experienced good reception to the offering. We talked about this in the following, and grossing our annual recurring revenues from this activity. It is important to know that using this software-as-a-service offer, we are able to extend the software to other markets. We have already won first accounts for assuming such service with Zoom Phone customers; I'll talk about Zoom in a minute. We're successful also in winning for such offering in the context of the market. So, AudioCodes Live is the key to our success going forward. As we continue to grow very fast, our recurring revenues and made good progress in second quarter '21, we have exceeded by more than 10%, or stated $10 million ARR target for June 2021. And we now expect this type of business to go above the target of $15 million ARR by the end of the year, growing 2.5 times above 2020 levels. Our booking or total contract value of this business on end is already several tens of millions of dollars by a large number of enterprises that have already started or about to start their UCaaS deployments with us. Also, there's a nice pipeline that's growing steadily and building up. This fast-growing business is a tangible proof to our superior technology in the areas of connectivity, management, automation tools, services, and adjacent application to the UC Solution, majority of it for voice, Teams voice-as-a-service. I'm confident that this business will keep growing. and represent a significant portion of AudioCodes value in coming years. Now, let's talk a bit about Zoom. Zoom starting to show up in our activities in 2021, we already reported in the first quarter of 2021 about growth in the Zoom Phone area. Second quarter was also a good one. We all know that Zoom reported about two months ago that they have grown from 1 million Zoom Phone users to 1.5 million Zoom Phone back [indiscernible]. We had won -- although we made quite big leap over 2020, the quarter would have been substantially higher, except for one big deal that has lifted the third quarter. So, all in all, we're building our presence in the Zoom Phone area, the amount of new opportunities developed in the second quarter was substantially above anything we saw ever in the Zoom Phone area, amounting to several millions, just in the second quarter. Just to remind you that also in the first quarter, we had about $1 million of business created. So, all in all, we start to see some Enterprise Zoom Phone deals that are running out over a prolonged period. We're also talking about introducing more of what we do in the Microsoft Voice space to be applicable to the Zoom Phone area. Basically, we tried to position ourselves as the best voice go-to partner for successful collaboration players such as Microsoft, and now we start to see that with Zoom too. Talking a bit about SBC business, which was great in second quarter, we grew above 20%. Actually, at this stage we are well into our plan to reach $120 million of SBC revenues in 2021. Side-by-side with our ability to deliver good quarter, we've seen nice growth in booking going forward both in live and non-live environment. And also we've seen similar such phenomenon in the contact center and in the Microsoft business. So, all in all, very good quarter; again from a geo split, I'll mention that it's split almost one-third in North America, one-third in West Europe, about 17% in APAC, and the rest in [indiscernible] and in Eastern Europe. So, all in all, we are well on plan to execute on our plan to grow this year by more than 20%. Most important to our services business, s we've mentioned before, we grew above 32% year-over-year, majority of the growth really comes from the professional services area and mostly for managed services. Very strong, I would say that the complexity of launching a new voice service within an enterprise, you know, usually -- our ability to provide those services provide both the products and the accompanying services, so that we can basically provide the enterprise with quick time to deployment and operation is much appreciated by our customers, already have a very nice pipeline of opportunities in this area. So, professional services and managed services is becoming key. All in all, it represents about 38% of our revenues in the second quarter. Just to touch on some of the developments in the contact center market, so we're starting to see WebRTC as a key successful technology. As we have mentioned before, when you start to place agents at home or a lot of the communication goes from home, there's a need for good high quality voice solution to be transported over Internet lines, WebRTC provides that, it's being used mostly in the contact center area. And we have seen a record quarter in terms of WebRTC operations. Also we focus in the contact center market mainly on collaborating with Genesis. So we have invested quite heavily in transitioning some of our solution into the Cloud environment. We have already registered for leading application in Genesys AppFoundry solution in the cloud, namely voicebot connectivity, WebRTC, Teams integration, and Advanced Bring Your Own Carrier. So, all in all, we're starting to see some developments here already, so some first few projects with our WebRTC, and live operation in contact center. Last, I'll touch on the development in the Voice AI area or conversational AI. We have been able to grow revenues and bookings by more than 100%, I would talk mainly about our VoiceAI Connect activities, which have shown great growth touch that immediately and also a lot of success for SmartTAP or compliance recording solution. The transition of communication and collaboration platforms into Teams really, will make it necessary to move all of the old compliance recording solution to Teams too. So we enjoy a lot of business in that area. So, SmartTAP has been growing fairly fast and basically, it has shown almost 100% year-over-year growth, touching on VoiceAI Connect, as I've mentioned in the past, this is a solution that allows to connect the voice world telephony contact centers, SIP trunks, PBXs to cognitive services, such as speech-to-text, text-to-speech, and more. We made quite a progress in the second quarter in terms of revenue, we have more than doubled first quarter revenue, booking grew 10 times more than the first, I'm sorry the same quarter in 2020, we have created a lot of opportunities and roughly we are above and beyond the plan we're at the beginning of the year. So, at this stage, we're in a fairly accelerated mode in that, out of all the different projects we have in that space. I'd like to touch on one very specific which is key to our success going forward. I'll talk about Vodafone. Vodafone has a bot called TOBi. TOBi is Vodafone channel digital assistant that is in used in multiple Vodafone countries, many markets. t is used by Vodafone to be constantly engaged with its customers offering persistent assistance and customer experience. Now, Vodafone has selected AudioCodes VoiceAI Connect to enable its customer to talk to TOBi, their chatbot. VoiceAI Connect not only facilitates voice interaction with TOBi, but also integrates with Vodafone multi-vendor, customer support system including Genesys, Avaya, and Cisco. Initial rollout started earlier this year in South Africa, with positive feedback, and plans for rapid expansion to additional countries. And later, also other use cases including agent assist speaker verification in outbound calls. The solution is provided as a managed service in Vodafone datacenters in subscription-based model, and should be used all over the world. With that, I have completed my introduction to this call, and we would like to take the call into the Q&A session. Operator?