Michael Haefner
Analyst · JP Morgan
Well, thank you, Chris, for the update on the quarter. And it was a very good quarter, and thank you, for those of you, who are joining us this morning. As you can see from our fiscal first quarter results, we're off to a very good start to the year. We remain on track to meet our investor -- investment spending goals and our earnings growth targets. The 8.7% increase in capital spending during the first quarter demonstrates our team's consistent, predictable execution of our safety investment strategy. In order to sustain this strategy for the long term, which includes increasing our capital spending from $9 billion, over the past 10 years, to go in $9 billion to $10 billion over the next 5 years, our team is constantly looking for ways to improve. In the first quarter, we began rolling out new advanced asset data collection technology to field employees and contractors. During construction, crews will collect GPS locations, material, construction methods, operator qualification data for newly constructed pipeline. This will transform the process of asset data collection, data verification, project closings and the transfer of that key data to back-end systems that are used to support operations, maintenance, damage prevention, integrity management and our compliance programs. With thousands of capital projects completed each year, innovations like this that lie at the intersection of emerging technology, business process change and most importantly, our employees, are certainly game changers on our safety journey. This rollout will continue through this year 2019 and also through 2020. This transformational technology is the one example of the many initiatives underway inside the company to scale our capabilities, capture efficiencies and enable our very talented employees to do what they do best, which is investing in safety and serving our customers and members of the community exceptionally well. We're also taking huge steps forward in methods of communicating with key stakeholders. In the first quarter, we implemented interactive project maps for all of our service areas that are displayed on our company's website and show current and recently completed pipe replacement projects, giving our customers and other stakeholders' access to status updates about projects in their communities right down to the street level. For larger projects, we now develop customized websites, conduct door-to-door visits, send out mailings and use other channels, as needed, to most effectively reach our customers. And we're beginning to publish annual operating reports for our regulators and also community leaders. And we meet with officials in the cities we serve to keep them informed of our pipe replacement activity. In December, we issued our first corporate responsibility report under the title of an Integrated Annual Report. We also published our first methane emissions report. Keeping key stakeholders informed, the company actions supporting our long-term commitments to good governance, our employees, customers, the 1,400 communities we serve and the environment. I want to share some of the highlights from these reports. We adhere to strong corporate governance practices including a focus on thought diversity at the board. Women now hold more than 20% of our board seats, and 3 or 4 directors who joined the board since 2016 are female or minorities. And this year, the board will further strengthen corporate governance by forming a new board committee to oversee the company's corporate responsibility and sustainability. And our pursuit to be the safest provider of natural gas services, we know that equipping employees with the training tools and support they need to operate safely and contribute at the highest level essential to our success. Employees received more than 53,000 hours of safety training last year and more than 73,000 hours of hands-on technical training in the state-of-the-art Charles K. Vaughan training center in Plano, which is a site of more than 850,000 hours of training since its opening. In part due to this training, the OSHA rate of recordable employee injuries has decreased 23% since 2013. Over the past five years, employees also benefited from more than $1 million in higher education assistance received through the company's Robert W. Best Education Assistance Program. Employees continue to reach new heights in delivering exceptional customer service giving customers more options and convenience when initiating service, calling about a bill or making a payment arrangement. A new Spanish language account center was implemented in the past quarter as well as intelligent call routing technology that anticipates customers' needs and connects them with the most qualified agents. And our customers tell us they like what they see. 96% of our customers are satisfied or very satisfied with their interactions with our contact center agents and 97% are satisfied or very satisfied with our on-site technicians. The company contributed $6.1 million to charitable organizations last year and that includes $2.7 million that went to help customers in need to our Energy Assistance Program. We're also working with 400 community support organizations to give low income families access to federal home energy assistance funds. But I am particularly proud of the contributions our Atmos Energy employees make in the communities, in which they operate. Last year, employees contributed $700,000 during our week of giving campaign and volunteered more than 35,000 hours of their own time to help their community. Also highlighted in the report is the work our team does to protect the environment, which has always been important to our company, our employees, our customers and the communities. As a founding member of the EPA's Natural Gas STAR Methane Challenge Program, we work proactively to improve efficiency and reduce methane emissions. Since 2012, we've replaced over 3,500 miles of pipe, and we've decreased total emissions due to the use and loss with natural gas by 13.7% in our system. Over the next 5 years, we plan to replace between 5,000 and 6,000 miles of pipeline including all remaining cast iron by 2021, 2 years earlier than originally planned and between 200,000 and 300,000 field service lines. This will reduce methane emissions another 10% to 15%. As we continue to replace infrastructure, we set a goal to reduce our system's methane emissions by 50% by 2035. In addition to pipeline replacement, we're protecting the environment in other ways. In 2018, we completed our 9th LEED-certified service center and we have 4 more underway. Over 40% of our customers has signed up for electronic billing, one of the highest percentages in the industry, resulting in savings of approximately 152,000 pounds of paper every year. And we partner with municipal solid waste landfill gas producers to transport renewable natural gas to market. And for safety and to best serve our customers, we review and incorporate state-of-the-art equipment for leaks detection, monitoring and leak repair prioritization, including the use of 11 advanced mobile leak production technology units that are 1,000x more sensitive than traditional technologies. In closing, as always, I'd like to thank our employees for their outstanding efforts. They strive to find ways to improve every day to deliver safe, reliable, affordable and exceptional natural gas service for the nearly $3.3 million customers we serve in over 1,400 communities in our 8-state footprint. They come to work every day, focused on safety, while providing excellent customer service, closely monitoring and maintaining our system and executing our capital spending program. We appreciate your time this morning. We're off to a good start for the year. And now we'll take any questions you may have.